Online Computer Support for

Immediate Online Technical Support for San Diego Networks
For companies in San Diego or anywhere in California, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, as well as the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve most information system problems quickly. Efficient support reduces direct expenses since service calls require minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote service firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to end up as big tabs. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized technologies and proven processes which allow the maximum degree of efficiency for online consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to communicate with your company's computer system without compromising network security.

Progent's powerful customer support reporting system maintains extensive records describing the service that Progent's clients have received. Progent's staff consultants have access to the details of assistance provided to every client by every engineer. This archive of trouble tickets and fixes is organized as a quickly exploitable internal knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online service specialists are able to arrive at optimal resolutions promptly.

Remote services available from Progent to customers in San Diego and throughout the state of California include:

• Certified MS Windows Expertise
  Progent's Microsoft-qualified online support professionals offer computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can assist you with a broad variety of technology support services including Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 management, SharePoint Server development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Programming, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a broad array of cost-effective PC desktop services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and cloud-connected mobile devices.

• Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies a person's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most complex issues associated with network design, deployment, maintenance, security, and troubleshooting. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS network administration tools and developing workarounds or locating program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience allows them to fix problems quickly. In typical instances, less experienced engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can communicate with your computer system via the latest on-line support tools to provide quick, secure, and affordable diagnosis and repair.

  Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of infrastructure devices by offering consulting services that include:

  • ASA 5500-X Next Generation Firewalls with Firepower Integration and Troubleshooting
  • Cisco Routers Engineering Expertise
  • Catalyst Switches Engineering Expertise
  • Cisco Nexus Switches Support and Troubleshooting Expertise
  • Cisco Meraki MS Switches Consulting and Support Services
  • Cisco Aironet Wireless APs Design Support
  • Cisco Wireless Controllers Support Services
  • Cisco Meraki APs Design Help
  • Cisco Unified Communications Manager/CallManager Planning and Deployment
  • Cisco Voice over IP Phones and IP Video Phones Expertise and Cisco Wireless VoIP Phone Integration
  • Cisco VPN Consulting Assistance
  • SIP and CUBE Infrastructure Solutions: SIP Trunking and Cisco CUBE Integration Consulting

• CISSP, ISSAP, and CISM Qualified System Security Consultants
  Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help you to recover rapidly after a serious penetration. Security support services offered by Progent include: thorough information security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; defending your email system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

• Cloud Integration Solutions
  Progent can provide advanced remote consulting services to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• VMware Site Recovery Manager Planning and Deployment
  VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and manage a DR solution powered by VMware SRM.

  Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware making up the underlying IP network.

• UNIX, Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad spectrum of information technologies including network infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX and Linux consultants can offer urgent phone-based assistance troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
  — Apple Mac OS X
  — Solaris
  — IBM AIX Operating System
  — HP-UX
  — Berkeley UNIX (BSD)
  — Silicon Graphics IRIX (SGI/IRIX)
  

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the world's top enterprises. Progent's ProSight line of outsourced network management services addresses all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:

• Call Center Support
  Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the resources to build and maintain an internal Call Center but who require fast response from an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

  Progent's Help Desk consulting services can guide you in building an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software products to handle the particular requirements of your company, or adding temporary phone support staff to reinforce your in-house Help Desk Call Center team to deal with high-demand scenarios such as software transitions, major updates, or rolling out new applications.

  Progent's Call Center staff of seasoned network professionals provides your clients in San Diego or anywhere in the state of California immediate contact with a reliable network service resource with extensive background offering telephone-based help and remote diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a major enabler of company success, and Progent's aim is to fix and not just document network problems.

• Applications Support: Education, Programming, and Integration
  Progent's Applications Experts staff offers remote and in-depth consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information about Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

• Centralized and Automated Administration of Hybrid Cloud Environments
  System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

• Remote IT Infrastructure Monitoring Support
  Progent can deliver organizations in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging problems before they cause crashes, proactive monitoring can ward off disruptive and costly service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that support a combination of platforms.

Even if your San Diego business works with a local freelance support technician or employs an in-house organization that can deal with ordinary computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to address sudden system crises or especially complicated integration projects.

Details of Progent's Remote Network Services for San Diego
Progent's phone support, remote troubleshooting, system security expertise, and system management services give businesses in San Diego or anywhere in the state of California the greatest leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

• Immediate Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in San Diego and is also ideal for customers in more remote areas of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing training.

• By the Minute Rates to Reduce Costs
  Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum fee for online help and imposes no periodic subscription fee for services provided during regular working hours. This keeps you from facing big bills for routine repairs.

• Access to Cisco Certified Network Design Specialists
  Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected infrastructure for fixed and mobile networking.

• Application Experts Consulting
  Progent's basic consulting services consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts Group includes:
  — Dynamics GP/Great Plains Consulting and Customization
  — Microsoft Office Project Support
  — Office 365 solutions consulting
  — Office Excel and Microsoft Office 365 Excel Consulting and Application Development
  — Office Word and Microsoft Office 365 Word Support
  — BI Reporting Consulting and Training
  — BI Reporting Development and Training
  — UNIX, Linux and Solaris Help
  — SQL Server 2016 Software Programming and Microsoft SQL 2014 Software Programming and Debugging
  — Oracle DBA Services and Software Development
  — MySQL Database Administration and Application Development
  — Apple Mac Help
  — Amazon Marketplace Web Service (Amazon MWS) Programming

  By providing a full service one-stop resource for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that match the unique requirements of your company.

• Sophisticated Online Access Tools
  Protected online access allows Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge online connectivity tools and experienced technicians combine to enable Progent to repair most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.

• Compatibility with Mainstream VPN Gateways
  Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.

• 24-hour Service for Maximum Network Availability
  For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT expertise, refined remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of IT service, executing a broad variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to permit minor problems to fester.

• Full Records of IT Services
  Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports transmitted by every staff member to every client. The discipline of documenting and archiving service activity allows more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.

• Remote Server Monitoring with MS Operations Manager
  Progent is one of the few consulting companies to offer round-the-clock system tracking services based on MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.