Fast and Affordable Remote Help for San Diego Networks
For organizations in San Diego or anywhere in California, Progent offers remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve most information system issues quickly. This reduces direct costs because service calls use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick solutions somehow turn into large invoices. Progent's skill at disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which ensure the highest degree of effectiveness for online help and troubleshooting for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's Technical Response Center to interface to your environment remotely without violating corporate security.
Progent's powerful customer support database application stores extensive records describing all service that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of assistance provided to every Progent client by any Progent engineer. This history of trouble tickets and fixes is structured as a conveniently exploitable internal database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with major industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow quick response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to determine optimal resolutions promptly.
Remote technical services available from Progent to customers in San Diego and anywhere in the state of California include:
Authorized MS Windows Expertise
Progent's Microsoft-expert online service engineers can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange Server 2010 management,
SharePoint Server 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop support services to assist you company to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and validates an individual's networking knowledge at the master level. Cisco CCIEs can handle the most complex challenges surrounding network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their broad expertise allows them to fix problems quickly. In common instances, less seasoned service providers can wrestle for hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your network via sophisticated remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity products. Cisco networking expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Cisco Aironet Wireless APs deployment services, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent also offers remote and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or assist you to recuperate quickly after a damaging penetration. Security solutions available from Progent cover thorough data security and compliance audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious assaults; installing firewalls; establishing safe architectures for remote and mobile access; defending your messaging system from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize physical IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly after an outage. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad array of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency remote help diagnosing anomalies affecting UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your San Diego Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the resources to support an internal Help Desk but who require quick response from a reliable Help Desk Call Center with professional phone assistance as well as the ability to escalate complex problems to advanced consultants.
Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or modifying Help Desk software to address the special needs of your business, or providing occasional online staff to supplement your existing Help Desk Call Center group during demanding scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology professionals provides your clients in San Diego or anywhere in the state of California fast contact with an efficient support group with substantial experience delivering telephone-based consulting and remote repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a key enabler of company performance, and Progent's aim is to solve and not just report technical issues.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM for your business so that your computer support is proactive and automated. By spotting possible issues before they evolve into crashes, proactive monitoring can ward off disruptive and expensive service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems powered by a combination of platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in San Diego or anywhere in the state of California, Progent's online computer support specialists are ready to provide professional and affordable system help the instant your business has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your San Diego business has a local freelance support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the experience to solve sudden system emergencies or particularly challenging integration projects.
Benefits of Progent's IT Support for Businesses in San Diego
Progent's remote network troubleshooting services enable your San Diego business to have the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your network will derive added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
With most businesses in San Diego and throughout California, nearby computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can deal with the majority of network issues. However, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call service experts offer an easy, quick, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to resolve future problems in-house.
- Less Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance consultants have smaller overhead than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your business to go without help during an IT crisis. As your business grows, system unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your network stays available.
- Build a Scalable Basis for Smooth Growth
Companies often start with an information architecture implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes often get piled on top of an unstable foundation. As a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed environments need careful analysis, smart long-term planning, and extensive IT knowledge to evolve to a system infrastructure that can offer the solid foundation to meet vital business demands and simplify future growth.
- Work with Problem Solvers Rather Than Product Resellers
Smaller organizations require guidance and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. These companies do not need a network engineer who is trying to resell a specific vendor's products. IT support and product sales can result in a scenario where the proposed
solution is built around a profitable product instead of the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align IT expertise with the best interests of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does My Business Begin Receiving Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during normal business hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Companies who work with familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.