Fast Remote Support for San Diego Computer Networks
For companies located in San Diego or anywhere in California, Progent offers online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security experts to handle advanced security design and diagnostic issues.
Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools necessary to resolve most information system issues rapidly. This lowers immediate costs since solutions use up minimal chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and associated costs stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly important in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.
Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to end up as major tabs. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that ensure the maximum degree of effectiveness for online technical support and repair for IT networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to access your company's system remotely without compromising corporate security.
Progent's proven service reporting application stores detailed records for all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each customer by every engineer. This archive of trouble tickets and responses is organized as a quickly searchable proprietary database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's support improves daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft open up other extensive technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists can determine the most efficient solutions in the least time.
Online services available from Progent to clients in San Diego and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote service professionals can provide network repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration expertise, Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of cost-effective desktop support services to assist you business to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for networking professionals, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle even the most challenging issues associated with network design, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent value since their deep experience permits them to fix problems rapidly. In typical instances, less experienced engineers can wrestle for hours or even days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your environment using the latest remote support tools to perform quick, safe, and affordable analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure appliances by offering consulting services such as:
CISM and CISSP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your company to recover quickly after a damaging penetration. Security solutions offered by Progent cover in depth data security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; securing your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help companies of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent process for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies such as network architecture, email systems, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer emergency online help diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for contract IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your San Diego Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts gives your workers in San Diego or anywhere in the state of California instant contact with a dependable support group with years of experience offering phone support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center perception as a key driver of business productivity, and Progent's intent is to fix and not just annotate technical problems.
- Business Applications Services: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and training in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in San Diego, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your IT support is proactive rather than reactive. By detecting potential issues before they cause downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a combination of platforms.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in San Diego or throughout the state of California, Progent's online network support specialists can provide effective and affordable IT support the moment your business has to have it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your San Diego office works with a regular independent support technician or maintains a full time organization that can handle typical computer issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the expertise to address unexpected system crises or especially tough integration problems.
Features of Progent's Online Computer Support for San Diego
Progent's phone support, Internet-based repair, system security expertise, and network management services offer companies in San Diego or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk call center support and network management, Progent's experts can deliver your business world class network support while allowing you to avoid the cost and hassle of carrying a full-service in-house IT staff. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to businesses in San Diego and is also ideal for networks in more remote regions of California that have a limited supply of consultants with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone service and requires no monthly subscription fee for support services provided during normal working hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco offers access to authorized professionals who have experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support services include technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts group can provide world-class consulting support for critical application areas. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management and Application Programming
Amazon MWS Programming and Debugging
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and comprehensive information technology solutions that meet the unique needs of your company.
- Sophisticated Remote Connectivity Software
Protected online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly onsite service call. Sophisticated online access tools and experienced technicians combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Support for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk support services are designed especially for budget-constrained offices whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT knowledge, refined remote support software, and understanding of corporate IT enable companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to every customer. The practice of detailing and archiving support records results in more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.