Fast and Affordable Remote Troubleshooting for San Diego IT Networks
For organizations in San Diego or anywhere in California, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to help with advanced security architecture and diagnostic jobs.
Progent's remote support engineers offer excellent value due to the fact that they possess the practical experience and have access to the advanced technology required to solve most information system issues rapidly. Efficient support lowers direct expenses because service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for businesses that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you owe just for the services that you receive. Unlike typical online service companies, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing save you from situations where fast repairs somehow turn into major invoices. Progent's skill at solving problems quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online help and repair for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to connect to your company's network without violating network security.
Progent's proven customer support database system maintains thorough documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to each customer by any Progent consultant. This database of trouble tickets and resolutions is stored as a conveniently searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support grows daily. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' in-house product engineers so Progent's remote consulting specialists are able to determine optimal solutions quickly.
Remote support services provided by Progent to customers in San Diego and throughout the state of California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote service professionals offer network troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 design, SharePoint 2016 migration support, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your business to deploy, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and certifies an individual's network technology knowledge at the expert level. CCIEs know how to deal with even the most complex challenges associated with network design, integration, maintenance, security, and repair. Cisco CCIEs operate closely with Cisco's in-house engineers in analyzing problems with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent value since their broad expertise enables them to fix problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support technology to perform fast, secure, and affordable analysis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's market leading selection of connectivity devices by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up quickly following a serious breach. Security support services offered by Progent include: in depth information security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring applications and services quickly after a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of information technologies such as system infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help resolving problems within UNIX, Linux, or Solaris networks based on popular variants of UNIX including:
Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. The ProSight series of outsourced network management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your San Diego Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for businesses who lack the money or time to create an internal Help Desk Call Center but who want quick response from an effective Call Center with proficient phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent supplement to your established Call Center staff. Progent's Virtual Call Center can operate as a an escalation alternative for complex computer system challenges, or be available in those situations when your regular service providers are too busy.
Progent's Help Desk team of veteran network experts offers your clients in San Diego or anywhere in the state of California immediate access to a dependable support group with extensive experience offering telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial driver of business productivity, and Progent's target is to fix and not merely document technical issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote professional consulting expertise and training in key application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent offers companies in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By detecting looming problems before they cause full-scale emergencies, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on a combination of operating systems.
To contact Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in San Diego or throughout the state of California, Progent's online network support engineers can deliver effective and affordable system help whenever your business has to have it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your San Diego company deals with a regular freelance support technician or maintains an in-house organization that can deal with ordinary computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to resolve sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Computer Support for San Diego
Progent's online help, remote repair, system security expertise, and network administration services give companies in San Diego or throughout the state of California the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to offices in San Diego and is also ideal for customers in more remote areas of California that have a limited supply of technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you pay only for the services you receive. Progent requires no minimum charge for phone support and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected connectivity for fixed and mobile networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting expertise in critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
BI Reporting Consulting and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that match the special requirements of your business.
- Sophisticated Remote Access Tools
Protected remote connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal visit. Sophisticated remote connectivity software and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Service for Maximum System Availability
For organizations with vital applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk support programs are designed especially for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned support software, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits per minute. As a result, you are invoiced just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you won't be forced to permit less critical problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each customer. The practice of documenting and archiving support activity results in more efficient service and avoids a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.