Fast and Affordable Remote Technical Support for San Diego California Information Networks
For organizations in San Diego California, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This reduces direct costs since solutions require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick fixes somehow end up as big invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and proven methodologies that permit the maximum level of efficiency for online consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's environment without compromising corporate security.
Progent's proven service reporting application includes detailed documentation of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to every Progent client by every Progent engineer. This archive of issues and repairs is stored as a readily retrievable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote service specialists are able to find optimal resolutions in the least time.
Remote services provided by Progent to companies in San Diego California include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to assist you company to deploy, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for networking engineers, and validates an individual's networking skills at the expert level. Cisco CCIEs can handle even the most stubborn problems associated with network design, deployment, maintenance, security, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent value because their broad experience permits them to find solutions for problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco CCIEs offer assistance with all of Cisco's market leading selection of infrastructure products. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate rapidly following a serious breach. Security solutions offered by Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after malicious attacks; setting up firewalls; building safe architectures for off-site and mobile access; securing your email system from spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent offers advanced remote consulting support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide remote consulting services to cover a wide spectrum of computer technologies such as network architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's group-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
How Your San Diego Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center team of seasoned network consultants provides your customers in San Diego California rapid communication with an efficient network service group with substantial background offering phone consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's intent is to solve and not simply track technical problems.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in San Diego California online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By anticipating potential issues before they evolve into downtime, proactive monitoring can minimize stressful and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on multiple OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in San Diego California, Progent's online computer support specialists can provide professional and economical IT support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.
Even if your San Diego business deals with a regular freelance consultant or employs a full time organization that can handle day-to-day network issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially tough integration problems.
Details of Progent's Online Computer Support for San Diego California
Progent's online support, remote repair, system security expertise, and system management services give offices in San Diego California unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in San Diego California and is also ideal for networks in more remote areas that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the support you use. Progent asks for no minimum charge for online service and asks for no periodic retainer for support services provided during normal business hours. This protects you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff professionals with experience in designing, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide world-class consulting support for specific application areas. Support available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Project Training
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Software Development
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that fit the specific needs of your business.
- State of the Art Online Access Tools
Secure online connectivity permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise demand an expensive personal service call. Sophisticated remote connectivity tools and experienced technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated system monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High System Availability
For offices with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose workers need instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.