Fast Remote Help for San Diego Networks
Urgent Phone Consulting for San Diego NetworksFor organizations located in San Diego or anywhere in the state of California, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology required to solve most network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your organization saves even more with incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for phone consulting, so you pay just for the services that you receive. In contrast to typical remote service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing avoid situations where speedy. minor fixes somehow turn into major invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a set of optimized technologies and field-proven processes which allow the maximum degree of efficiency for online technical support and repair for computer systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to communicate with your system remotely without breaching network security.

Progent's advanced technical support database system includes detailed records of all support that Progent's customers have received. Progent's team engineers have access to the history of support provided to every Progent customer by any consultant. This archive of issues and fixes is organized as a readily searchable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft open up additional vast technical databases and permit quick response from manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best solutions quickly.

Online technical support services available from Progent to clients in San Diego and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight suite of network monitoring and management services addresses all key aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting expertise can aid you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center application software to handle the unique demands of your corporation, or adding temporary phone support personnel to supplement your internal Call Center resources to deal with demanding events like software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology experts provides your workers in San Diego or anywhere in the state of California rapid contact with a reliable support resource with substantial experience delivering phone support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center recognition as a crucial driver of business efficiency, and Progent's intent is to solve instead of just annotate technical issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers online advanced consulting support and education in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and education services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in San Diego, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they result in crashes, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a mix of operating systems.
How Your San Diego Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in San Diego or throughout the state of California, Progent's phone-based computer support specialists can provide professional and cost-effective IT support the instant your company needs it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with in-person service calls.

Even if your San Diego business relies on a local independent consultant or employs a full time organization that can deal with common network issues, Progent’s Microsoft certified engineers can provide an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to handle unexpected network crises or especially complicated integration problems.

Details of Progent's Online Network Services for San Diego
Progent's phone support, Internet-based troubleshooting, system security expertise, and system administration services give businesses in San Diego or anywhere in the state of California unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical knowledge, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world professional experience, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not just expert IT help, but also a support engineer with field-tested methods for using computer knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be tempted to allow minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports transmitted by every consultant to each client. The practice of detailing and organizing service activity results in more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.


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