Fast Online Troubleshooting for San Diego Computer Networks
For organizations in San Diego or anywhere in the state of California, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security experts to help with advanced security design and diagnostic issues.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve the majority of information system problems rapidly. This reduces immediate costs because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor repairs manage to turn into major invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote engineering help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's Technical Response Center to link to your network remotely without breaching system security.
Progent's powerful technical support database application maintains thorough records describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of support delivered to every Progent customer by every Progent engineer. This database of problems and solutions is organized as a quickly accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft open up additional extensive support databases and permit fast response from manufacturers' in-house product engineers so Progent's online service experts are able to determine the most efficient solutions in the least time.
Remote technical services provided by Progent to businesses in San Diego and throughout the state of California include:
Certified Windows Experts
Progent's Microsoft-expert remote service experts can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint 2016 migration expertise, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to help you business to install, integrate, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for network consultants, and validates a person's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging problems associated with network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to fix problems rapidly. In common instances, less seasoned engineers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can connect to your computer system using advanced on-line troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking products by providing services that include:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist you to clean up quickly after a serious penetration. Security services available from Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; establishing secure architectures for off-site and mobile connectivity; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
Progent offers expert remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a broad range of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all key facets of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online consulting services include:
How Your San Diego Business Can Contact Progent's Online Service Professionals
Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or enhancing your current one, selecting or modifying Help Desk Call Center application software to address the special requirements of your business, or adding temporary online staff to supplement your existing Help Desk resources to handle high-demand events such as software migrations, mass upgrades, or rolling out new business software.
Progent's Help Desk team of seasoned network experts offers your workers in San Diego or anywhere in the state of California quick assistance from an efficient network service group with years of experience delivering phone help and online diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a major contributor to company success, and Progent's aim is to resolve instead of merely report technical issues.
- Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team provides remote professional consulting support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your network support is proactive and automated. By spotting emerging trouble spots before they grow into downtime, system monitoring can minimize inconvenient and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in San Diego or anywhere in the state of California, Progent's online computer support engineers can provide professional and affordable system support whenever your business requires it. More than 15 years of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person service visits.
Even if your San Diego office works with a local freelance support technician or maintains an in-house IT staff that can deal with the majority of network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the expertise to handle unexpected network emergencies or particularly challenging integration projects.
Features of Progent's Remote Network Support for San Diego
Progent's online support, remote repair, network security consulting, and network management services offer companies in San Diego or anywhere in the state of California the greatest leverage for your IT budget. Whether you need one-time telephone support and Internet-based network repair or full-time Help Desk services and network management, Progent's experts can provide your business world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can provide immediate and economical expertise to offices in San Diego and is also ideal for networks in geographic areas of California that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent offers online help on a minute-by-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum fee for phone service and imposes no periodic subscription fee for support services delivered during normal working hours. This protects you from facing big bills for simple fixes.
- Availability of Cisco Network Design Professionals
Progent's registered experts for Cisco offers help from authorized specialists with experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's core support services include system integration, Microsoft Exchange consulting, system security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Programming
Microsoft Office Project Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Application Development
Apple Macintosh Integration
Amazon MWS Software Integration
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that align with the unique needs of your company.
- Sophisticated Online Access Tools
Secure online access permits Progent's support experts to observe precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive personal service call. Cutting-edge remote access tools and expert technicians combine to enable Progent to repair most network problems rapidly and economically. Progent is a pioneer in online support and remote network analysis.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for Maximum System Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Begin Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.