Fast and Affordable Remote Technical Support for San Diego California Information Networks
Fast Remote Help for San Diego NetworksFor organizations in San Diego California, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online support experts provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems rapidly. This reduces direct costs since solutions require fewer billable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting know-how is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where quick fixes somehow end up as big invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized tools and proven methodologies that permit the maximum level of efficiency for online consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's environment without compromising corporate security.

Progent's proven service reporting application includes detailed documentation of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of support rendered to every Progent client by every Progent engineer. This archive of issues and repairs is stored as a readily retrievable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick access to vendors' in-house support staff so Progent's remote service specialists are able to find optimal resolutions in the least time.

Remote services provided by Progent to companies in San Diego California include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progent’s shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Help Desk sharing service is an advanced support solution based on the top PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of seasoned network consultants provides your customers in San Diego California rapid communication with an efficient network service group with substantial background offering phone consulting and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a significant contributor to company performance, and Progent's intent is to solve and not simply track technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in San Diego California online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By anticipating potential issues before they evolve into downtime, proactive monitoring can minimize stressful and expensive network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or environments based on multiple OS platforms.
How Your San Diego Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in San Diego California, Progent's online computer support specialists can provide professional and economical IT support the instant your organization requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your San Diego business deals with a regular freelance consultant or employs a full time organization that can handle day-to-day network issues, Progent’s Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially tough integration problems.

Details of Progent's Online Computer Support for San Diego California
Progent's online support, remote repair, system security expertise, and system management services give offices in San Diego California unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical experience, refined remote support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of technical tasks for an extensive array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not just expert IT skills, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings management, keeps track of network resources, protects against company data leakage, performs health reporting, allows secure end-user self service, and delivers a single point of control for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help your organization with any aspect of designing, implementing, operating and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid environments.

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    Exchange Servers and Macintosh workstations can work together efficiently. Progent's Mac and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Mac users are able to collaborate with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to receive and transmit email, search the GAL, copy addresses, synchronize calendars, and alert people to meetings via your Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also offers customized onsite Entourage education.

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