Immediate Online Help for San Diego California Computer Systems
For businesses located in San Diego California, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting jobs.
Progent's remote support engineers offer excellent value because they have the practical experience and have access to the advanced technology required to solve most network problems quickly. Efficient support lowers direct expenses because solutions require fewer billable minutes. Online help also eliminates the expense of sending a consultant to your site. Your company saves even more in incidental costs by reducing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. In contrast to many online support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's penchant for handling problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies which allow the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent's remote service group can access your network without breaching system security.
Progent's powerful technical support reporting system stores detailed documentation describing the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to each Progent client by any consultant. This archive of anomalies and responses is stored as a readily searchable support database that permits Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other vast technical databases and allow quick access to manufacturers' in-house engineering staff so Progent's online service experts are able to determine optimal solutions in the least time.
Online support services offered by Progent to customers in San Diego California include:
-
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of platform support services including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 11 planning and migration support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the administration of your PCs along with your web-facing mobile devices.
-
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and certifies a person's network technology knowledge at the master level. Cisco-qualified CCIEs know how to deal with even the most stubborn problems associated with network infrastructure planning, deployment, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise enables them to fix problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified support experts can interface to your network using state-of-the-art remote support tools to provide quick, secure, and economical diagnosis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure appliances by offering consulting services such as:
-
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide you to carry out the urgent first step in mitigating a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses to identify and quarantine breached devices and guard undamaged assets from being compromised. If your San Diego network has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
-
Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery experts can assist your San Diego company to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of cybersecurity experts bring the wide selection of skills necessary to reconstruct all vital facets of a compromised network quickly and with minimal data loss. To find out more, see Progent's ransomware removal and business continuity services.
-
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or assist you to clean up rapidly following a damaging breach. Security support services available from Progent include: in depth information security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
-
Hybrid Cloud Integration

Progent offers expert remote consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange environments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
-
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
-
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a broad array of information technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware economization and easy management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers service costs.
Major Linux versions for which Progent offers expert support include:
RedHat Linux
SUSE Linux
Debian GNU/Linux
Slackware
Ubuntu
ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-driven solution for managing your network, server, and desktop devices by providing an environment for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT staff and your Progent technical consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting plug-ins created to integrate with the leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid recovery of important files/folders, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user error, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide centralized control and world-class security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and give your password you are requested to verify your identity on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of out-of-band devices can be utilized for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may designate several verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
Progent's Co-managed Help Desk Service offers a smooth extension of your in-house support resources. End user interaction with the Help Desk, provision of support, problem escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your corporate network support staff, by Progent's team, or both. You have complete versatility to expand or reduce your share of IT support work as required. Progent provides initial installation and onboarding of the professional services automation (PSA) software plus documentation, testing and training.
To find out more about ProSight Shared Call Desk, see ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering services include:
-
Help Desk Call Center Services
Progent's Help Desk support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of experienced network experts gives your computer users in San Diego California rapid assistance from an effective technical support resource with substantial experience delivering telephone-based consulting and online diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center recognition as a major driver of business performance, and Progent's policy is to resolve rather than simply document technical problems.
- Business Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based professional engineering support and education in key application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. For more information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center2, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in San Diego California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can customize SCOM to accommodate your business so your network support is proactive and automated. By spotting possible trouble spots before they expand into downtime, proactive monitoring can head off disruptive and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on multiple platforms.
How Your San Diego Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in San Diego California, Progent's online computer support specialists can deliver professional and economical IT help the instant your organization has to have it. More than two decades of delivering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your San Diego organization works with a local freelance consultant or employs an in-house organization that can deal with day-to-day network problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected system emergencies or especially challenging integration problems.
Advantages of Progent's Network Help for Businesses in San Diego California
Progent's remote IT consulting services enable your San Diego company to experience the benefits of timely, expert IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic value by becoming more available, efficient, and secure. Advantages to your company include:
- Seamless virtual expansion of your on-site IT resources
For most businesses in San Diego California, nearby computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical technical problems. However, major troubles sometimes occur when local support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call service professionals provide an easy, quick, and economical solution to augment your regular help and to convey valuable information to improve your capability to resolve future problems in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller companies often depend on independent freelance consultants. While independent consultants carry smaller overhead than larger service firms and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your business expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays available.
- Build a Solid Basis for Smooth Growth
Businesses often start with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get piled on top of a shaky foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. These badly designed environments require proper assessment, smart strategic planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to handle vital business requirements and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller companies require guidance and technical training to navigate through an increasingly complex array of technology options available for promoting business growth and improving productivity. These companies do not need a computer engineer who is motivated to earn a commission on a specific vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to match technical consulting with the real needs of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT background, fine tuned support software, and familiarity with corporate IT allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no retainer for support services provided during regular business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more robust, protected, and efficient.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.