Fast Remote Technical Support for San Diego Networks
Urgent Online Consulting for San Diego SystemsFor businesses in San Diego or anywhere in the state of California, Progent offers remote technical support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve complex infrastructure issues, plus the assistance of CISSP-certified security experts to handle advanced security architecture and diagnostic issues.

Progent's online support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced technology required to resolve most information system problems rapidly. Efficient support reduces immediate costs because service calls accumulate minimal billable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged only for the services that you receive. In contrast to many online service firms, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where fast solutions manage to end up as substantial tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which ensure the maximum level of efficiency for remote help and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to link to your company's network without breaching system security.

Progent's sophisticated customer support database application stores comprehensive histories describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to every Progent customer by any engineer. This archive of anomalies and fixes is structured as a readily searchable internal database that allows Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists can find optimal resolutions promptly.

Remote support services offered by Progent to companies in San Diego and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are intended for organizations who don't have the resources to support an internal Call Center but who want fast response from an effective Call Center with proficient telephone support plus the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software to meet the special requirements of your corporation, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center group during high-demand events such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in San Diego or anywhere in the state of California immediate assistance from a large network service group with extensive experience offering phone consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a solid contributor to business performance, and Progent's aim is to resolve and not merely annotate IT issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in San Diego, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your environment so your network support is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, remote monitoring can avoid inconvenient and costly network failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support multiple operating systems.
How Your San Diego Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in San Diego or anywhere in the state of California, Progent's online network support engineers can provide professional and economical IT help the instant your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your San Diego business has a regular freelance consultant or maintains a full time IT staff that know how to handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the knowledge to solve sudden network crises or especially complex integration problems.

Advantages of Progent's Network Help for Companies in San Diego
Progent's online network troubleshooting services enable your San Diego business to experience the advantages of timely, expert network support without the cost of maintaining a full-time IT organization. Your network will derive added strategic worth by being more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most businesses in San Diego and throughout California, nearby computer support resources, whether represented by outside consultants or an in-house maintenance staff, can take care of typical network problems. However, major troubles can occur when local resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service specialists offer an easy, quick, and economical way to augment your local resources and to convey useful information to increase your ability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller companies often depend on individual freelance consultants. While independent service people have smaller internal costs than larger service companies and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve help may force your company to go without help during an emergency. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve service expertise to make sure your network is always up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses often start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a network architecture that can provide the solid foundation to meet current business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and improving productivity. They hardly need a network consultant who is trying to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to match technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT experience, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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