Consulting and Technical Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time among the most popular solutions for achieving location-independent access to email, calendars, web programs, and other critical business data. Progent can provide San Diego UCSD, California businesses the services of BlackBerry-certified professionals who can assist organizations to manage existing BlackBerry deployments or migrate smoothly to a current mobile platform.
As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and recoverability has become the standard for businesses of any size, effective integration and support of RIM BlackBerry technology has become more challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small organizations often resort to external support professionals who specialize in BlackBerry installation and troubleshooting.
Progent can provide the expertise of BlackBerry-premier consultants who can assist small organizations to design, administer, and repair BlackBerry solutions affordably and efficiently, doing away with the requirement for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of experience, combined with Progent's proven remote service delivery model, provides small companies an affordable alternative for incorporating BlackBerry technology productively into their information system.
Progent's consultants can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous editions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you track and control BlackBerry smartphones throughout your business, define security policies that are right for your company, customize wireless software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be recovered quickly and thoroughly.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Technical Services for BlackBerry BES Server
RIM's high-end solution for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted during transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a broad selection of vital administrative tasks ranging from BlackBerry deployment and updates to wireless security and high availability.
Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry BES Server to perform basic tasks such as:
- Deploy and manage applications
- Schedule smartphone, program, and policy updates
- Update BlackBerry smartphone firmware wirelessly
- Control user and group settings with BES Server's vast selection of policies
Progent's BlackBerry-premier consultants can also assist your company to utilize BES Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:
- Set up and manage BES Server's fault-tolerant architecture using virtual servers
- Deploy BlackBerry devices remotely
- Establish specialized management roles
- Monitor and report on the health of your system
How Progent Can Help You to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization issues to architecting mobile productivity solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can also assist your business to resolve a wide range of issues concerning synchronization, handset recognition, email reconciliation, web access, wireless connectivity, IM, PC application configuration, and Desktop Redirector.
As a top innovator in delivering countrywide remote technical assistance for small company networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support expenses at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES system and help you to select and implement sensible security configurations.
Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry expert can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
In order to ask Progent about technical expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.