Fast and Affordable Online Help for San Diego UCSD IT Networks
For businesses located in San Diego UCSD or anywhere in the state of California, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's online technical support engineers offer excellent leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to resolve the majority of network problems rapidly. This lowers direct costs since service calls require minimal billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online support is structured to leverage your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where quick repairs somehow end up as substantial tabs. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized tools and proven processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to access your system remotely without breaching corporate security.
Progent's powerful service database application maintains comprehensive histories describing all support that Progent's customers have received. Progent's team engineers have access to the records of support delivered to every Progent client by every Progent consultant. This archive of issues and responses is structured as a readily searchable internal database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with key technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to find optimal resolutions promptly.
Online support services offered by Progent to clients in San Diego UCSD and anywhere in the state of California include:
Certified MS Windows Support
Progent's Microsoft-certified remote support experts offer computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop support services to assist you company to install, configure, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services include providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can handle the most challenging issues surrounding network design, installation, management, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network administration tools and developing workarounds or identifying program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise enables them to fix problems rapidly. In many cases, less experienced consultants can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of advanced on-line troubleshooting tools in order to provide fast, safe, and affordable diagnosis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs offer help for all of Cisco's top-selling family of infrastructure appliances by delivering consulting services that include:
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security services to enhance the defenses of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recover rapidly following a serious penetration. Security consulting services available from Progent include: in depth data security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote support services to cover a broad range of information technologies such as network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server economization and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux-based environments. Progent's group-based methodology for solving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your San Diego UCSD Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the resources to support an internal Call Center but who need fast response from an effective Help Desk Call Center with proficient telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.
Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk or revamping your existing one, identifying or enhancing Call Center software products to handle the particular demands of your business, or providing occasional online personnel to work with your in-house Help Desk Call Center team during unusually busy situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network experts provides your customers in San Diego UCSD or anywhere in the state of California quick assistance from a large technical support resource with years of experience providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk the reputation as a key driver of business performance, and Progent's aim is to resolve and not merely record technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote professional consulting expertise and education in specific business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent can deliver organizations in San Diego UCSD, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks powered by a variety of operating systems.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new ventures in San Diego UCSD or anywhere in the state of California, Progent's phone-based network support engineers can provide professional and economical system help the moment your organization needs it. Long experience providing online tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises service visits.
Even if your San Diego UCSD business relies on a regular freelance consultant or employs an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to solve unexpected system emergencies or particularly tough integration problems.
Features of Progent's Online Network Services for San Diego UCSD
Progent's online support, remote repair, system security expertise, and system management services offer offices in San Diego UCSD or throughout the state of California unparalleled leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in San Diego UCSD and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support tools, service information, and on-going training.
- Per Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone support and imposes no ongoing subscription fee for support services delivered during regular business hours. This keeps you from paying big invoices for quick repairs.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco offers the services of authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting support for specific application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Support
MS SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Application Programming
MySQL Database Administration and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Programming
By offering a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough IT solutions that fit the specific needs of your company.
- Sophisticated Remote Access Tools
Protected online connectivity allows Progent's support experts to see exactly what your users see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly personal service call. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 expertise, Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you are billed exclusively for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.