Immediate Online Support for San Diego UCSD Information Networks
For organizations in San Diego UCSD or anywhere in the state of California, Progent offers online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified security experts to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional value because they possess the real-world background and have access to the advanced tools required to resolve most information system problems quickly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.
Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where fast repairs somehow turn into large bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of customized technologies and field-tested methodologies which permit the maximum degree of efficiency for online engineering help and repair for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your system remotely without violating system security.
Progent's advanced customer support reporting application includes thorough documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each client by any Progent consultant. This history of trouble tickets and responses is structured as an easily accessible proprietary knowledge base that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit fast response from manufacturers' internal engineering staff so Progent's remote service experts are able to come up with the best solutions quickly.
Remote services available from Progent to clients in San Diego UCSD and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-certified remote support professionals can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration support, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help you company to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging challenges associated with network design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software patches. CCIEs are an exceptional value because their depth of expertise enables them to solve problems rapidly. In common instances, less experienced service providers can struggle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can interface to your computer system by means of the latest on-line troubleshooting technology to perform fast, safe, and economical analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants offer a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist you to recuperate rapidly after a damaging breach. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a wide spectrum of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency online assistance resolving problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online consulting services include:
How Your San Diego UCSD Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Help Desk consulting support can aid you in establishing an effective new Call Center or revamping your existing one, selecting or enhancing Help Desk Call Center software products to handle the particular demands of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios like software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned network consultants provides your customers in San Diego UCSD or anywhere in the state of California fast contact with an effective network service group with extensive experience delivering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial contributor to company productivity, and Progent's aim is to solve instead of just report network issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides online advanced engineering expertise and training in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in San Diego UCSD, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your business so that your network support is proactive rather than reactive. By anticipating looming issues before they result in network outages, proactive monitoring can ward off disruptive and costly information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks based on multiple platforms.
To contact Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in San Diego UCSD or throughout the state of California, Progent's phone-based network support engineers can deliver expert and cost-effective IT help the moment your company needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your San Diego UCSD company works with a regular freelance support technician or maintains a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to solve sudden network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in San Diego UCSD
Progent's remote support services allow your San Diego UCSD company to realize the benefits of immediate, world-class IT support without the expense of managing an in-house IT organization. Your information system will derive added strategic value by becoming more available, efficient, and secure. Advantages to your company include:
- Seamless remote expansion of your local IT resources
With most companies in San Diego UCSD or anywhere in California, nearby network support resources, whether represented by outside consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, serious problems may occur when your regular resources are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support professionals provide an easy, fast, and economical way to augment your regular help and to transfer valuable information to improve your capability to deal with downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For IT support, smaller offices often rely on independent freelance service providers. While freelance service people have less overhead than big consulting companies and can afford to charge marginally less, they are often overbooked, making it hard to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may require your business to go without assistance during an emergency. As your network grows, system downtime and trouble with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service expertise to make sure your network stays up and running.
- Create a Scalable Foundation for Seamless Growth
Companies typically start with an information system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability problems can impede the success of the business. Such poorly built environments need proper assessment, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and simplify future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller companies require guidance and technical training to negotiate an increasingly complex array of technology options capable of accelerating business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical expertise, fine tuned remote support software, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional background, at the forefront of IT service, performing a wide range of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for applying technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you won't be tempted to allow minor problems to fester.
- Complete Documentation of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every staff member to every customer. The discipline of detailing and organizing support records results in more effective support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.