Fast Remote Help for San Diego UCSD Information Networks
For businesses located in San Diego UCSD or anywhere in the state of California, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they have the real-world background and are equipped with the advanced tools required to solve the majority of network problems quickly. Efficient support lowers immediate costs since service calls require fewer chargeable minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for pricing prevent situations where fast repairs manage to end up as large invoices. Progent's penchant for handling problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized technologies and field-proven methodologies which permit the highest level of effectiveness for remote help and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to interface to your system remotely without breaching network security.
Progent's proven customer support reporting system includes thorough documentation for the support that Progent's clients have been provided. Progent's staff engineers have access to the specifics of all help delivered to every client by any consultant. This database of trouble tickets and responses is stored as an easily retrievable proprietary knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast technical knowledge bases and allow priority response from manufacturers' in-house product engineers with the result that Progent's online consulting specialists can come up with the best solutions quickly.
Remote support available from Progent to customers in San Diego UCSD and anywhere in the state of California include:
Certified MS Windows Expertise
Progent's Microsoft-expert remote service professionals offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2013 design, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to help your business to deploy, integrate, repair, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates an individual's technical knowledge at the expert level. CCIEs can handle even the most stubborn issues occurring in network infrastructure design, deployment, maintenance, compliance, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to fix problems rapidly. In common cases, less experienced consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art remote support technology in order to perform efficient, secure, and affordable analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's top-selling family of connectivity devices by offering consulting services such as:
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to clean up quickly after a damaging breach. Security services available from Progent include: thorough information security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; establishing secure techniques for off-site and mobile access; guarding your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad range of information technologies including system architecture, messaging systems, network and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified management in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older applications to Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the world's leading corporations. The ProSight series of outsourced network management services addresses all critical aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:
How Your San Diego UCSD Business Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who require quick response from a dependable Help Desk with professional telephone support plus the ability to escalate the most challenging problems to high-level engineers.
Progentís Virtual Call Center is designed for bigger companies and operates as a transparent reinforcement of your current Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation option for the most difficult network problems, or be ready in overflow situations when your ordinary support engineers are swamped.
Progent's Help Desk team of seasoned information technology consultants provides your workers in San Diego UCSD or anywhere in the state of California rapid access to a dependable network service group with substantial background delivering telephone-based consulting and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk perception as a significant contributor to business productivity, and Progent's goal is to fix rather than simply report network problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply online advanced consulting support and education in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in San Diego UCSD, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive and automated. By exposing possible issues before they result in crashes, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments powered by a combination of OS platforms.
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in San Diego UCSD or throughout the state of California, Progent's online computer support specialists can deliver effective and cost-effective IT help the instant your organization has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.
Even if your San Diego UCSD office has a regular independent support technician or employs an in-house organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to fix sudden system emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Offices in San Diego UCSD
Progent's online network troubleshooting services allow your San Diego UCSD organization to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT organization. Your network will derive added business worth by becoming increasingly reliable, efficient, and protected. Advantages to your business include:
- Seamless virtual extension of your on-site support resources
With most businesses in San Diego UCSD or anywhere in California, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can take care of typical network issues. On the other hand, major troubles sometimes occur when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local service personnel. In these instances, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your local resources and to transfer useful information to increase your ability to resolve downstream problems locally.
- Less Reliance on Individual Service Providers
For network support, smaller companies often rely on individual freelance consultants. While independent service people carry less internal costs than big service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the absence of reserve help may require your business to wait for assistance during an emergency. As your network expands, network unavailability and problems with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system stays available.
- Build a Solid Foundation for Seamless Growth
Organizations often begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a network grows, stability and scalability issues can hinder the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Instead of Technology Resellers
Smaller businesses require advice and technical education to navigate through an increasingly complex array of technology alternatives available for promoting business growth and enhancing productivity. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the proposed
solution is designed around a profitable technology rather than the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent offers in-depth support for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services provided during regular working hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to every client. The practice of detailing and organizing service activity allows more effective service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.