Immediate Online Support for San Diego UCSD Networks
Urgent Online Consulting for San Diego UCSD NetworksFor organizations in San Diego UCSD or anywhere in California, Progent offers remote technical support for networks based on Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools necessary to solve the majority of network problems quickly. This reduces direct costs since service calls require minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization saves even more in indirect costs by reducing or eliminating system downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the support that you receive. In contrast to many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions manage to end up as substantial bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and field-proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to communicate with your company's network without compromising system security.

Progent's sophisticated technical support database application includes thorough documentation for the support that Progent's customers have received. Progent's authorized engineers have access to the history of services delivered to every customer by every consultant. This database of trouble tickets and solutions is stored as a readily retrievable support knowledge base that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit priority response from vendors' in-house support staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions promptly.

Remote technical support services available from Progent to companies in San Diego UCSD and anywhere in the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to execute major projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology experts provides your customers in San Diego UCSD or anywhere in the state of California immediate communication with an effective support resource with extensive background delivering telephone-based help and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk the reputation as a major driver of business efficiency, and Progent's goal is to resolve instead of merely report IT problems.

  • Business Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides phone-based professional engineering support and education in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in San Diego UCSD, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off stressful and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or systems that support a variety of operating systems.
How Your San Diego UCSD Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in San Diego UCSD or anywhere in the state of California, Progent's phone-based network support engineers can provide effective and cost-effective IT support the moment your company has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-site service calls.

Even if your San Diego UCSD company relies on a local freelance support technician or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to deal with sudden system emergencies or particularly complex integration projects.

Details of Progent's Remote Computer Support for San Diego UCSD
Progent's phone support, Internet-based troubleshooting, network security consulting, and system administration services offer offices in San Diego UCSD or throughout the state of California unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center services and network administration, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and hassle of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical knowledge, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.


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