Fast and Affordable Online Troubleshooting for San Diego UCSD California Networks
For companies in San Diego UCSD California, Progent provides online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.
Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network problems quickly. This lowers immediate expenses since solutions require fewer chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike typical remote service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from situations where quick repairs somehow turn into major bills. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of optimized tools and field-proven processes which ensure the highest level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's network remotely without compromising network security.
Progent's powerful service reporting system includes extensive histories describing the service that Progent's customers have received. Progent's team engineers have access to the specifics of support delivered to each customer by any Progent engineer. This archive of problems and solutions is structured as an easily retrievable proprietary database that permits Progent's remote support experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with key industry leaders such as Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.
Online support services provided by Progent to customers in San Diego UCSD California include:
Authorized Windows Experts
Progent's Microsoft-expert online service engineers can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration support, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop support services to help your company to install, configure, repair, and manage workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure engineers, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs can resolve the most complex challenges surrounding network design, deployment, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco CCIEs provide exceptional cost-effectiveness because their broad experience enables them to resolve problems quickly. In typical instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment via state-of-the-art on-line troubleshooting technology to provide quick, secure, and affordable analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances by providing services that include:
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection services that can improve the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recuperate quickly after a serious penetration. Security support services offered by Progent cover comprehensive network security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious attacks; installing firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local resources along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a wide range of computer technologies including system architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older applications to Windows or Linux-powered solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. Progent's ProSight suite of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your San Diego UCSD Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.
Progent's Call Center consulting support can support you in creating an effective new Help Desk or enhancing your existing organization, identifying or customizing Help Desk Call Center application software to address the unique needs of your corporation, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center group during high-demand situations such as software transitions, major updates, or installing new applications.
Progent's Help Desk staff of experienced network experts gives your computer users in San Diego UCSD California instant contact with a dependable support group with extensive experience providing telephone-based help and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center perception as a key contributor to company performance, and Progent's policy is to resolve rather than just annotate IT problems.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers remote professional engineering expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more about Progent's consulting, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers companies in San Diego UCSD California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your environment so your network maintenance is proactive and automated. By anticipating looming problems before they result in network outages, automated monitoring can minimize disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by multiple OS platforms.
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in San Diego UCSD California, Progent's online network support specialists can provide expert and economical system help the moment your business needs it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your San Diego UCSD office relies on a regular freelance support technician or employs an in-house organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the availability or the experience to address sudden network crises or especially challenging integration problems.
Features of Progent's Remote Network Support for San Diego UCSD California
Progent's phone help, Internet-based troubleshooting, network security expertise, and network management services give companies in San Diego UCSD California unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk support and network management, Progent's experts can provide your office world class IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to businesses in San Diego UCSD California and is also ideal for networks in geographic areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum fee for phone support and asks for no periodic subscription fee for services provided during regular business hours. This protects you from facing big bills for simple repairs.
- Availability of Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers help from on-staff professionals with skill in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services consist of system integration, MS Exchange Server expertise, network security design, and Help Desk Co-management services. Progent's Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Application Development
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and comprehensive information technology solutions that meet the specific requirements of your business.
- State of the Art Online Access Tools
Secure online access allows Progent's service experts to see exactly what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive personal service call. Effective online connectivity software and expert technicians together allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- Round-the-Clock Support for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious businesses whose clients need immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and understanding of enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 migration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support companies to provide round-the-clock system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.