Immediate Online Troubleshooting for San Diego UCSD California Information Networks
For companies located in San Diego UCSD California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer excellent leverage because they possess the practical background and have access to the sophisticated technology required to solve most information system issues quickly. This reduces immediate expenses since service calls accumulate fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an alternative.
Progent's billing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you receive. In contrast to typical remote support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for pricing save you from scenarios where speedy. minor solutions manage to end up as big tabs. Progent's penchant for dealing with problems quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized tools and proven methodologies which permit the highest degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's remote service group to access your company's environment remotely without violating corporate security.
Progent's powerful service reporting system includes thorough records for the support that Progent's clients have been provided. Progent's team engineers have access to the details of all help rendered to every Progent customer by any consultant. This database of problems and repairs is stored as a quickly accessible proprietary database that permits Progent's online support engineers to share their experiences company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's high-level certifications and working associations with key industry leaders including Cisco and Microsoft open up additional massive technical databases and allow fast response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find the best resolutions quickly.
Remote services available from Progent to companies in San Diego UCSD California include:
Certified MS Windows Support
Progent's Microsoft-premier remote service professionals offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop support services to assist your company to deploy, configure, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies an individual's networking skills at the master level. CCIEs can handle even the most complex challenges associated with network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs represent an exceptional value because their broad expertise enables them to fix problems quickly. In common instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via state-of-the-art on-line support technology in order to perform fast, safe, and affordable analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs can provide assistance with all of Cisco's top-selling selection of connectivity devices by offering consulting services that include:
CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection services that can improve the safety of your Microsoft Windows, macOS and OS X, Linux network against attacks or assist your business to recover rapidly following a serious breach. Security consulting services available from Progent include: thorough data security assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your email system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help companies of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to cover a wide spectrum of computer technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services intended to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
How Your San Diego UCSD Business Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting expertise can assist you in establishing an efficient new Call Center or improving your current one, evaluating or customizing Help Desk application software to meet the special demands of your corporation, or adding occasional online staff to reinforce your in-house Help Desk group during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned network professionals provides your customers in San Diego UCSD California instant assistance from an effective technical support resource with extensive experience delivering telephone-based support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company efficiency, and Progent's policy is to resolve and not just report network issues.
- Applications Support: Training, Programming, and Problem Solving
Progent's Applications Consulting staff provides remote professional engineering expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers organizations in San Diego UCSD California online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so that your computer maintenance is proactive and automated. By uncovering potential trouble spots before they expand into full-scale emergencies, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a mix of platforms.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in San Diego UCSD California, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help the moment your business has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with on-premises service visits.
Even if your San Diego UCSD organization deals with a local freelance support technician or maintains a full time IT staff that know how to deal with common computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complicated integration problems.
Details of Progent's Remote Computer Services for San Diego UCSD California
Progent's phone support, remote troubleshooting, network security expertise, and system administration services give businesses in San Diego UCSD California the greatest leverage for your support investment. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your organization enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in San Diego UCSD California and is also ideal for customers in geographic regions that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you are billed only for the support you receive. Progent has no minimum fee for online service and requires no monthly retainer for services provided during normal working hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Certified Network Design Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists who have skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core support offerings consist of technology integration, MS Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in critical business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that align with the unique needs of your business.
- State of the Art Remote Connectivity Software
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand an expensive personal service call. Sophisticated online connectivity tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated system analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Support for High System Uptime
For organizations with vital applications, Progent can provide optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Getting Remote Network Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to allow simple problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each customer. The practice of documenting and archiving support activity allows more efficient service and eliminates a variety of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.