Expanding your at-home workforce can have a major impact on IT architecture, security, and company culture. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your San Diego UCSD company to select the right technologies and follow best practices in creating and maintaining a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers top value. Progent can provide support services that go from as-needed expertise for getting you past challenging IT bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can help San Diego UCSD, California companies to with any aspect of creating a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, data security, data protection solutions, and streamlined management.

Video Conferencing for Telecommuters
A wide range of video conferencing products from major vendors support online discussions, video and voice conferencing, chat sessions, and screen sharing for both onsite users and telecommuters. Many organizations utilize multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can assist you to manage your existing conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications platform that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to set up and manage Skype for Business client software to support your at-home employees. To learn more about Progent's support services for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone app for compatible iOS and Mac devices. FaceTime runs on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing specific content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for training. To learn more about Progent's consulting services for Cisco Webex as well as for additional IP video solutions from Cisco, refer to Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as IP voice and video conferencing, persistent threaded chat, plus data sharing. For details about Progent's consulting services for Microsoft Teams and for additional Office 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these conferencing platforms and help you to tune your WAN infrastructure to run them.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your San Diego UCSD, California business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progentís Microsoft certified consultants provide small and medium size businesses enterprise-grade consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software rapidly and automatically to appropriate workers, reduce software expense and stay compliant by understanding usage profiles, enhance Windows protection by increasing your awareness of vulnerability and by installing critical updates, manage your external workforce through industry standards independent of connection or location, and reduce operational costs by fully exploiting the management capabilities incorporated into Windows. Progentís SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch administration, and resource tracking management including software and hardware inventory.

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    Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing SCOM solutions and can provide organizations of all sizes expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can help you to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to best practices for monitoring network fabric as well as Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to fix critical issues uncovered by System Center 2012 Operations Manager.

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    Progentís IT outsourcing services provide economical network support for mid-size organizations. Whether it includes planning network infrastructure, creating an in-house Help Desk or using an outside one, rolling out an updated email system, monitoring your network, or creating a web-based business application, outsourcing your IT technical services can smooth out costs and minimize uncertainties, allowing network service expenses to grow in a more moderate and controlled manner than is possible by amassing a large, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust system architecture for your vital Windows-based applications such as Windows Server 2008, Exchange Server 2007, and SQL Server 2008.

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    Microsoft Dynamics Customer Relationship Management helps small companies nurture positive customer relationships. Built-in Sales and Customer Service components allow employees to share information to help improve selling success and offer steady, efficient customer service. Progent can configure the optimal network infrastructure, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can show you how to integrate Microsoft Dynamics CRM with your marketing or customer service data.

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    Progentís Technical Response Center offers nationwide extended hours remote help for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer after-hours telephone support and online direct network connection to troubleshoot and repair technical problems quickly and affordably. The scope of technical expertise available from Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to qualified experts as required. For urgent issues, the TRC endeavors to respond to your request for service within one hour.

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    Progent provides national remote help and troubleshooting services for businesses that run Solaris networks or whose information systems feature a mix of Solaris and Microsoft Windows technology. Remote IT help offers maximum leverage for your information technology budget by protecting client productivity and shortening the hours charged for computer analysis and repair. Advanced online support utilities and experienced service specialists and consultants allow Progent to solve most IT issues without squandering time and expense by going to your location. In most of situations your network problems can be remediated by telephone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP premier security specialists to assist you with the toughest network problems.

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    Progent's Juniper Networks-certified network engineer can assist you to plan and deploy Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS engineers can also provide expertise with Juniper's premier network control software to enable your business to simplify the management and improve the protection of your Juniper VPN appliances and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that incorporate a combination of Juniper's software platforms.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Progent's Linux consulting services provide small and mid-size businesses and developers support for administering and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your organization access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide array of expertise offers you a convenient single consulting firm to show you how to build and manage a protected and reliable mixed-platform connectivity and communications solution that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent's ProSight Virtual Hosting service offers advanced virtual server architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified engineering team to provide small businesses with a complete IT outsourcing alternative that improves network availability and protection, reduces management hassle, and saves money. With Private Cloud Hosting, a smaller company can have each of its software platforms and key application servers supported within a secure and fault tolerant data center on a high-performance, non-stop virtual machine configured and maintained by Progent's computer service experts.

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    Progent can help you with every phase of Microsoft Azure migration such as needs analysis, prerequisites assessment, system architecture, pilot testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN connections so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also assist you to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure services.


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