For small and midsize businesses located in San Diego UCSD or anywhere in California, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's online support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems rapidly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, upset clients, idle employees, and distracted executives.
Progent's billing model for remote help is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the services that you receive. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick fixes manage to end up as big bills. Progent's penchant for handling technical issues efficiently results in your business conserving money.
Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of customized technologies and proven methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your system remotely without breaching system security.
Progent's advanced technical support database application stores detailed histories for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the records of services provided to each client by every Progent engineer. This archive of problems and responses is structured as an easily exploitable support knowledge base that enables Progent's online technical experts to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's advanced certifications and working associations with major technology companies including Cisco and Microsoft permit access to additional massive technical support databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's online service specialists are able to determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in San Diego UCSD or anywhere in California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Support Services Offered Progent
Progent's remote network support engineers have advanced credentials in an extensive array of disciplines. This breadth of technical skills permits Progent's consultants to manage practically any crisis that may occur in a small business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, and Design Professional.
To provide assistance to clients with multi-operating system environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Remote support Offered by Progent to small businesses in San Diego UCSD and throughout the state of California include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, virtual server products for server hardware consolidation and easy management, and migration from legacy applications to current MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online help for analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs can handle even the most complex challenges occurring in network infrastructure design, installation, management, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. CCIEs provide exceptional value because their deep expertise enables them to find solutions for the most difficult problems rapidly. In many instances, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a CCIE so your company can receive timely help for severe network infrastructure problems that are impacting worker productivity but are outside the scope of your regular network maintenance resources. Progent's CCIE support experts can communicate with your network by means of sophisticated on-line support tools to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 integration, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recover rapidly following a serious penetration. Security support services offered by Progent include: thorough network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; building safe mechanisms for remote and mobile communication; defending your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent offers the skills of seasoned online consulting professionals for special IT projects that small companies frequently need. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your San Diego UCSD Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small organizations with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who lack the resources to create an in-house Help Desk but who want quick access to an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk Call Center application software to meet the special requirements of your business, or adding temporary phone support personnel to reinforce your internal Help Desk group to handle high-demand situations like software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of seasoned information technology experts offers your computer users in San Diego UCSD or anywhere in the state of California fast communication with a large network service group with substantial experience providing telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to business efficiency, and Progent's target is to solve and not simply track network problems.
Applications Services: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides remote professional engineering support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Project, MS Word, and Microsoft Office Excel. To read more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can promote the imaginative aspect of Mac computing by providing phone-based help services and training in imaging, sound, and motion video. Progent's consultants offer expertise in a large selection of Apple Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in San Diego UCSD, or anywhere in the state of California, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into full-scale emergencies, proactive monitoring can avoid disruptive and costly service failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks that incorporate multiple OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego