For small companies located in San Diego UCSD or anywhere in the state of California, Progent provides technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system issues quickly. This lowers direct costs since solutions require a smaller number of billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's skill at dealing with technical issues efficiently translates into your company saving money.
Progent's Remote Service Technologies
Over time, Progent has developed an array of optimized tools and proven methodologies that allow the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize company computer systems. Progent offers safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access enables the staff of Progent's online support team to link to your company's computer system without violating corporate security.
Progent's advanced service reporting application stores thorough records for all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of all help delivered to every Progent client by any engineer. This archive of anomalies and fixes is organized as a conveniently exploitable internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and close relationships with major vendors such as Cisco and Microsoft permit access to additional extensive technical support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote service experts can arrive at optimal resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in San Diego UCSD or anywhere in California or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online support professionals have certified skills in a comprehensive array of products and technologies. This breadth of capability enables Progent's consultants to resolve virtually any crisis likely to take place in a small or midsize business information system. Certifications earned by Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
To help businesses with multi-operating system environments, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Phone-based technical services Offered by Progent to small businesses in San Diego UCSD and anywhere in the state of California include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide array of computer technology such as system infrastructure, messaging systems, network and process security, UNIX and Windows integration, virtual server products for server economization and easy administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure professionals, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can handle the most complex issues occurring in network infrastructure planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS network management utilities and developing alternate approaches or locating software patches. CCIEs provide excellent cost-effectiveness since their broad experience allows them to find solutions for even the most difficult problems quickly. In many cases, less experienced engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes.
Few service firms make Cisco CCIEs accessible to support small and medium sized companies. Progent offers quick phone access to a CCIE so you can receive immediate help for serious network problems that are crippling business productivity but are outside the comfort zone of your ordinary network support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced on-line support tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading selection of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as VPN technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote support engineers can provide computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can help your company with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support such as Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier System Security Experts
Progent's accredited CISSP and ISSAP network security consultants offer a range of security services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up rapidly after a serious breach. Security support services available from Progent include: thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your San Diego UCSD Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small organizations who lack the money or time to support an in-house Call Center but who need quick communication with a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent supplement to your established Helpdesk resources. Progent's Virtual Call Center can act as an escalation resource for complex technical challenges, or be ready in those situations when your other service providers are overwhelmed.
Progent's Help Desk consulting support can guide you in building an effective new Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to handle the special demands of your business, or adding occasional online staff to reinforce your in-house Call Center team to deal with unusually busy events such as software transitions, major updates, or installing new business software.
Progent's Help Desk team of veteran network professionals offers your workers in San Diego UCSD or anywhere in the state of California instant communication with an efficient technical support resource with substantial experience delivering phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a major enabler of business efficiency, and Progent's policy is to solve rather than merely report network problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team provides online advanced consulting expertise and education in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications including CRM, Project, MS Office Word, and Microsoft Office Excel. To read additional information on Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can support the creative aspect of Mac systems by providing remote help support and education in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in San Diego UCSD, or anywhere in the state of California, online computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they evolve into downtime, proactive monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows systems, or networks based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego