For small and midsize companies located in San Diego UCSD or anywhere in the state of California, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the advanced technology to solve most information system issues rapidly. This lowers immediate expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick repairs somehow turn into substantial tabs. Progent's skill at solving problems quickly translates into your company spending less money.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of optimized technologies and field-tested methodologies which ensure the highest level of efficiency for online help and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's online support team to interface to your company's computer system remotely without violating network security.
Progent's proprietary service reporting application keeps comprehensive records for all support that Progent's clients have received. Progent's authorized engineers have access to the records of services rendered to every Progent client by every Progent consultant. This history of trouble tickets and responses is stored as an easily searchable internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow priority access to manufacturers' in-house support staff so Progent's online service specialists can arrive at the most efficient solutions in the least time.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in San Diego UCSD or anywhere in California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Online Network Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in a comprehensive set of disciplines. This breadth of IT skills allows Progent's engineers to handle virtually any emergency that may take place in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To provide assistance to customers with mixed-operating system environments, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Remote support services available from Progent to clients in San Diego UCSD and anywhere in the state of California include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide range of information technology including network architecture, messaging systems, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux networks based on leading derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates an individual's technical knowledge at the expert level. Cisco qualified CCIEs know how to handle the most stubborn challenges occurring in network infrastructure design, installation, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent cost-effectiveness since their depth of expertise enables them to solve the most intractable problems quickly. In many instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes.
Few support firms make CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can receive urgent help for severe network infrastructure issues that are crippling worker productivity but are beyond the comfort zone of your ordinary network maintenance group or consultant. Progent's Cisco CCIE support experts can interface to your network using the latest remote troubleshooting technology to perform fast, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide network repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against attacks or help your company to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; guarding your email infrastructure from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small businesses often need. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your San Diego UCSD Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller businesses who don't have the resources to support an internal Help Desk but who want quick access to an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Help Desk or revamping your existing organization, selecting or enhancing Help Desk application software to address the particular demands of your company, or adding occasional online staff to supplement your internal Call Center resources during high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran network experts gives your customers in San Diego UCSD or anywhere in the state of California quick assistance from a dependable support group with substantial background delivering telephone-based help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a crucial driver of business success, and Progent's goal is to resolve rather than just record technical problems.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in specific application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and training for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To find out more on Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the artistic components of Mac computing by delivering phone-based consulting services and training in graphics, sound, and motion video. Progent's support professionals offer help in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent offers businesses in San Diego UCSD, or anywhere in the state of California, remote network and server monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows systems, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego