For small and midsize businesses in San Diego UCSD California, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers represent excellent value due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by reducing or avoiding system outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to many online service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing save you from scenarios where speedy. minor fixes somehow end up as big bills. Progent's penchant for disposing of problems efficiently translates into your business conserving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested processes that ensure the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's Technical Response Center to link to your network without breaching network security.
Progent's advanced technical support database application stores extensive documentation of the service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of assistance delivered to each Progent customer by any engineer. This database of trouble tickets and responses is stored as a readily exploitable internal database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote service specialists can find the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone services in San Diego UCSD California or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Remote Technical Support Services Provided by Progent
Progent's remote network support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of technical skills allows Progent's engineers to handle practically any problem likely to occur in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help clients with mixed-OS environments, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services available from Progent to clients in San Diego UCSD include:
Special Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide array of information technology including system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance for resolving anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's network technology knowledge at the expert level. CCIEs can deal with the most intractable challenges surrounding network planning, installation, management, protection, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software updates. CCIEs are an excellent cost-effectiveness because their depth of expertise enables them to fix even the most difficult problems rapidly. In common cases, less experienced consultants can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes.
Few support organizations make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate assistance for complex network infrastructure issues that are crippling business efficiency but are outside the experience of your regular network service resources. Progent's Cisco CCIE engineers can connect to your computer system using sophisticated remote troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of networking products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-certified online service engineers offer computer problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of online PC desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and ISSAP security consultants can provide a range of system protection solutions to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover quickly following a serious breach. Security services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile access; securing your email system from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent can provide the services of seasoned online consulting experts for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on time. Progent's special online engineering services include:
How Your San Diego UCSD California Company Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for smaller companies who don't have the budget to build and maintain an internal Call Center but who want fast communication with an effective Help Desk with proficient telephone support plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an efficient new Call Center or revamping your existing one, evaluating or modifying Help Desk software products to handle the unique requirements of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group to deal with high-demand scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of experienced information technology experts offers your clients in San Diego UCSD California quick contact with an effective network service group with substantial experience providing telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a major enabler of company performance, and Progent's policy is to solve rather than just track IT issues.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group offers online professional engineering support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Word, and Excel. To learn additional information about Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can promote the creative aspect of Apple Mac environments by offering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in San Diego UCSD California remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By uncovering potential issues before they expand into crashes, automated monitoring can ward off disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments powered by a combination of operating systems.
To contact Progent about emergency online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area