For small companies in San Diego UCSD California, Progent offers support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and business continuity preparedness.
Progent's remote support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of information system issues quickly. This lowers immediate expenses because solutions require a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves even more with indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, idle employees, and distracted management.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the services that you receive. Unlike many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where quick fixes somehow turn into large invoices. Progent's skill at handling problems quickly results in your company saving money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of customized tools and field-tested processes which allow the maximum degree of efficiency for remote help and repair for small and midsize company computer networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your environment without compromising corporate security.
Progent's proprietary technical support reporting application maintains thorough documentation of all service that Progent's customers have received. Progent's authorized engineers have access to the records of support rendered to each client by every engineer. This archive of trouble tickets and responses is organized as a readily searchable proprietary knowledge base that permits Progent's remote technical professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's remote service specialists can arrive at the best resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in San Diego UCSD California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based technical service engineers offer certified skills in an extensive array of technologies. This wide range of capability allows Progent's consultants to tackle virtually any emergency likely to occur in a small or midsize business network. Credentials awarded to Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To help companies with mixed-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support services Offered by Progent to small businesses in San Diego UCSD include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including network architecture, messaging solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from older systems to the latest MS Windows or Linux solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can offer emergency online help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and certifies a person's network technology skills at the master level. Cisco qualified CCIEs can resolve even the most difficult issues associated with network design, installation, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. CCIEs represent an excellent value because their depth of expertise permits them to fix the most difficult problems quickly. In many instances, less qualified consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so your company can receive urgent assistance for severe network issues that are hurting worker efficiency but are not within the comfort zone of your ordinary IT support resources. Progent's Cisco-qualified CCIE consultants can interface to your computer system using sophisticated on-line support technology to provide quick, safe, and economical analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of connectivity products including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Windows Support
Progent's Microsoft-premier remote service professionals offer computer problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 management,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a full range of remote PC desktop services including Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Premier Network Security Specialists
Progent's certified CISM and CISSP network security engineers offer a range of system protection services to bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against attacks or assist your business to recuperate rapidly following a serious penetration. Security services available from Progent cover thorough security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; guarding your messaging infrastructure against viruses, spam and directory harvest attacks; and managing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting support to help businesses of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote consulting solutions include:
How Your San Diego UCSD California Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Call Center support alternatives for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller organizations who don't have the budget to support an internal Call Center but who need fast access to a dependable Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center software products to meet the special requirements of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center resources to deal with demanding situations such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of experienced network professionals offers your workers in San Diego UCSD California instant assistance from an efficient support resource with substantial background providing phone consulting and remote troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center perception as a key contributor to business productivity, and Progent's aim is to solve rather than just annotate network issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers remote professional consulting expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and education for Microsoft applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. For more information concerning Progent's consulting, programming, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can promote the creative elements of Mac computing by delivering phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers companies in San Diego UCSD California remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your network maintenance is proactive and automated. By uncovering potential problems before they result in downtime, proactive monitoring can ward off stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that incorporate a combination of platforms.
To contact Progent about urgent online support with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area