For small companies in San Diego UCSD California, Progent offers help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security design and business continuity planning.
Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the advanced tools to resolve the majority of network issues rapidly. This reduces immediate expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your company saves additionally with incidental expenses by minimizing or avoiding system downtime and related losses stemming from business disruption, upset clients, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to maximize the impact of your network support investment. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing avoid situations where fast repairs somehow end up as major tabs. Progent's skill at handling problems quickly translates into your company spending less money.
Progent's Online Support Technologies
Over the years, Progent has developed a collection of customized technologies and field-proven methodologies that permit the highest level of efficiency for remote engineering help and repair for small company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to connect to your computer system remotely without violating network security.
Progent's proprietary service reporting system keeps thorough documentation of all service that Progent's clients have been provided. Progent's team engineers have access to the specifics of assistance provided to every customer by any consultant. This archive of trouble tickets and resolutions is structured as an easily exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft permit access to other extensive support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's remote consulting specialists are able to determine optimal resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in San Diego UCSD California or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive array of disciplines. This breadth of capability permits Progent's engineers to handle almost any problem that may crop up in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services available from Progent to clients in San Diego UCSD include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology such as network architecture, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-based methodology for resolving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs can handle the most intractable issues occurring in network infrastructure planning, installation, management, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and developing workarounds or locating program updates. Cisco CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to fix the most complex problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent can provide quick phone access to a Cisco authorized CCIE so your company can get timely assistance for complex network infrastructure issues that are lowering worker efficiency but are beyond the experience of your local IT support resources. Progent's CCIE engineers can connect to your environment by means of state-of-the-art remote support technology in order to perform fast, safe, and economical analysis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist your company with a broad variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of online PC desktop support and troubleshooting services such as Windows 7 migration support, preparing for to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM and CISSP network security engineers offer a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to recover rapidly following a serious penetration. Security services offered by Progent include: thorough security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support services to help organizations of all sizes connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often request. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your San Diego UCSD California Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Call Center support programs for small and midsize companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the resources to create an in-house Help Desk but who require fast response from a reliable Call Center with professional telephone support plus the in-depth expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in building an effective new Help Desk or improving your existing organization, selecting or customizing Call Center application software to address the unique requirements of your business, or providing occasional phone support staff to work with your internal Help Desk Call Center group during unusually busy events such as software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology consultants gives your workers in San Diego UCSD California quick assistance from a dependable support group with substantial experience providing telephone-based help and remote troubleshooting for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's goal is to fix and not simply report IT issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Office Project, MS Office Word, and Office Excel. To read more on Progent's expertise, custom programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac environments by providing remote help support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production studio.
Online Network Monitoring Support
Progent can provide businesses in San Diego UCSD California online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive and automated. By spotting possible trouble spots before they cause network outages, system monitoring can minimize disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or systems that support a mix of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area