Fast and Affordable Online Support for San Diego UCSD Information Networks
For businesses located in San Diego UCSD or anywhere in California, Progent provides online technical support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the services of CISSP-certified security experts to handle high-level security architecture and diagnostic issues.
Progent's online support engineers provide exceptional leverage because they have the real-world background and are equipped with the advanced technology necessary to resolve most network problems quickly. This lowers direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs resulting from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to many online service organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor fixes somehow turn into big bills. Progent's skill at solving technical issues quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized technologies and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and repair for information systems of any size. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's Technical Response Center to connect to your company's system without violating system security.
Progent's advanced customer support reporting system keeps extensive records for the service that Progent's clients have received. Progent's authorized consultants have access to the details of assistance delivered to each Progent customer by every Progent consultant. This archive of trouble tickets and responses is organized as an easily exploitable internal database that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast technical databases and permit quick access to manufacturers' in-house product engineers with the result that Progent's online consulting experts are able to come up with optimal solutions promptly.
Remote technical support services offered by Progent to customers in San Diego UCSD and throughout the state of California include:
Authorized Windows Support
Progent's Microsoft-certified remote support experts can deliver computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 development,
Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks based on Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies an individual's network technology skills at the master level. CCIEs can handle the most challenging problems encountered in network design, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer excellent value since their broad expertise enables them to resolve problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system by means of the latest on-line support tools in order to perform efficient, safe, and affordable analysis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular selection of connectivity devices. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless Access Points planning and integration services, Cisco WiFi controllers integration consulting, Cisco VPN and Security engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux network against assaults or assist your business to clean up quickly following a serious penetration. Security solutions available from Progent include: thorough data security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for off-site and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote consulting services to help businesses of all sizes connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering applications and services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online support services to address a broad range of computer technologies including system architecture, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your San Diego UCSD Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the resources to create an in-house Help Desk Call Center but who want fast access to a dependable Help Desk with proficient telephone assistance plus the ability to escalate complex tasks to high-level consultants.
Progentís Virtual Help Desk is intended for larger companies and acts as a seamless reinforcement of your established Help Desk staff. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex computer system problems, or be ready in hectic instances when your other support engineers are swamped.
Progent's Call Center staff of experienced information technology experts provides your customers in San Diego UCSD or anywhere in the state of California quick communication with a reliable support resource with substantial background delivering telephone-based help and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a major enabler of company performance, and Progent's goal is to resolve instead of just record technical issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote and in-depth engineering support and education in special business application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in San Diego UCSD, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By exposing looming trouble spots before they cause crashes, system monitoring can ward off disruptive and expensive network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments that incorporate multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in San Diego UCSD or throughout the state of California, Progent's phone-based network support engineers can deliver expert and economical IT support whenever your organization has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to repair IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support calls.
Even if your San Diego UCSD company works with a local independent consultant or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to handle unexpected network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Businesses in San Diego UCSD
Progent's remote technical help services allow your San Diego UCSD company to experience the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming more available, efficient, and secure. Benefits to your company include:
- Seamless remote extension of your on-site support resources
For most organizations in San Diego UCSD and throughout California, nearby computer support providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises might occur when local support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite service people. In these cases, Progent's on-call service professionals offer an easy, quick, and economical solution to supplement your local help and to convey useful information to increase your ability to resolve downstream problems in-house.
- Less Dependence on Freelance Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. While independent consultants carry less overhead than big service organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your company to wait for assistance during an emergency. As your company grows, system downtime and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your IT system remains up and running.
- Build a Scalable Basis for Seamless Expansion
Organizations typically start with an IT system created on a shoestring budget. Lacking a scalable framework, band-aid fixes often get thrown onto a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly designed environments need proper assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller offices require guidance and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving productivity. These companies hardly need a network consultant who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, refined support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just world-class IT help, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few IT service firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.