Immediate Remote Technical Support for San Diego UCSD California Computer Networks
For businesses located in San Diego UCSD California, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online support engineers provide exceptional value due to the fact that they possess the real-world background and have access to the advanced tools needed to resolve most network issues quickly. Efficient support lowers immediate costs since service calls accumulate minimal billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing do away with situations where quick solutions manage to end up as large tabs. Progent's penchant for dealing with technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized tools and field-proven methodologies which ensure the highest level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's remote service group to interface to your computer system remotely without violating corporate security.
Progent's proven service reporting system keeps comprehensive records of the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help rendered to each client by every Progent consultant. This history of trouble tickets and fixes is stored as a quickly retrievable internal knowledge base that allows Progent's online technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with important vendors including Cisco and Microsoft open up other vast technical support databases and permit quick response from manufacturers' internal support staff so Progent's online service specialists can determine optimal resolutions promptly.
Remote support provided by Progent to companies in San Diego UCSD California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist your company to install, configure, troubleshoot, and manage desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top accreditation for networking engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional value because their deep experience enables them to fix problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using sophisticated on-line support tools in order to perform fast, safe, and affordable analysis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices. Cisco technology support available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Cisco Aironet Wireless Access Points consulting expertise, Cisco WiFi controllers consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of security solutions to improve the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or assist your business to clean up quickly following a serious penetration. Security solutions available from Progent cover comprehensive network security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online support services to address a broad array of information technologies including system architecture, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency phone-based help analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight suite of network management outsourcing services addresses all key areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting services include:
How Your San Diego UCSD Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk team of seasoned information technology experts offers your workers in San Diego UCSD California fast contact with a large support group with years of experience offering phone help and remote troubleshooting for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business performance, and Progent's goal is to solve instead of merely record technical issues.
- Applications Services: Education, Customization, and Problem Solving
Progent's Applications Consulting staff offers remote professional consulting support and training in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver companies in San Diego UCSD California remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating possible problems before they evolve into crashes, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or networks that incorporate multiple OS platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in San Diego UCSD California, Progent's online computer support specialists are ready to deliver expert and cost-effective system support whenever your company needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your San Diego UCSD business deals with a regular independent consultant or employs an in-house organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to solve sudden network emergencies or especially tough integration projects.
Details of Progent's Remote Network Support for San Diego UCSD California
Progent's phone help, Internet-based repair, network security consulting, and network administration services give companies in San Diego UCSD California unparalleled leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to offices in San Diego UCSD California and is also ideal for networks in geographic regions that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum charge for phone support and requires no monthly retainer for support services delivered during normal business hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core support offerings include system integration, Microsoft Exchange consulting, corporate security design, and shared Help Desk services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle DBA Services and Software Development
MySQL Management Support and Software Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that align with the special needs of your business.
- Advanced Online Connectivity Tools
Secure remote access permits Progent's support professionals to see precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise require an expensive personal visit. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is a pioneer in offsite support and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- 24x7 Service for High System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose workers need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry background, in the trenches of IT support, performing a wide range of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a support engineer with field-tested approaches for using technical knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during regular business hours. Many support firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The discipline of documenting and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.