Immediate Online Troubleshooting for San Diego UCSD California Information Networks
For organizations located in San Diego UCSD California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve the majority of network problems rapidly. Efficient support reduces immediate expenses since service calls use up fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is particularly helpful for organizations that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online support companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where quick solutions somehow turn into major tabs. Progent's penchant for handling technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and proven methodologies that allow the maximum degree of effectiveness for online engineering help and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to interface to your computer system without violating network security.
Progent's powerful service database system keeps thorough histories of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of services delivered to every customer by every Progent consultant. This archive of issues and solutions is structured as a readily exploitable support database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and permit fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to find the most efficient resolutions quickly.
Remote support provided by Progent to companies in San Diego UCSD California include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can help your company with a broad range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Skype for Business migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking professionals, and certifies a consultant's network technology knowledge at the master level. CCIEs can handle the most challenging problems surrounding network design, deployment, administration, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating program patches. Cisco CCIEs are an excellent value because their broad experience permits them to resolve problems rapidly. In many cases, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your network using sophisticated remote support tools in order to perform fast, safe, and economical analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs offer expertise in the complete line of Cisco's popular selection of networking products. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless APs planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Security engineering services, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly after a serious penetration. Security support services offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious attacks; installing firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email system from spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services quickly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to cover a wide range of information technologies such as network infrastructure, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your San Diego UCSD Business Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging problems.
Progent's Call Center consulting expertise can support you in creating an efficient new Call Center or improving your established organization, evaluating or modifying Help Desk Call Center application software to meet the particular requirements of your company, or providing occasional online staff to work with your existing Call Center group during high-demand events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals provides your workers in San Diego UCSD California instant assistance from an efficient network service group with years of background offering phone consulting and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a crucial contributor to company performance, and Progent's target is to solve rather than merely record network issues.
- Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting Team can supply online and in-depth consulting expertise and education in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and education for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in San Diego UCSD California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they grow into network outages, system monitoring can ward off inconvenient and expensive information system failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems that incorporate multiple OS platforms.
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in San Diego UCSD California, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system support whenever your organization has to have it. Long experience providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while avoiding the cost and lost time that comes with in-person service visits.
Even if your San Diego UCSD organization relies on a regular freelance consultant or maintains an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to resolve unexpected network emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Businesses in San Diego UCSD California
Progent's remote support services enable your San Diego UCSD organization to experience the advantages of immediate, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will derive greater business worth by being increasingly available, efficient, and protected. Benefits to your business include:
- Seamless virtual extension of your on-site support resources
With most companies in San Diego UCSD California, local network service providers, whether made up of outside consultants or a full-time maintenance staff, can resolve the majority of network problems. On the other hand, IT crises can spring up when your regular support personnel are overstretched or unavailable, and some problems may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support specialists offer a convenient, quick, and economical way to supplement your local resources and to pass on valuable knowledge to increase your ability to handle downstream problems in-house.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller companies often depend on independent freelance consultants. Although independent consultants have less internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your network remains available.
- Create a Solid Basis for Smooth Growth
Businesses often begin with an IT system implemented on a modest budget. Lacking a scalable framework, slap-dash fixes can get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. These badly designed systems need careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the solid foundation to handle critical business demands and ease future growth.
- Interact with Problem Solvers Instead of Product Sellers
Smaller organizations require advice and technical training to navigate through an ever more complex maze of product alternatives capable of promoting business success and improving productivity. They hardly need a computer consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for using computer knowledge to repair real-world network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.