Immediate Online Troubleshooting for San Diego UCSD California Networks
Immediate Online Support for San Diego UCSD NetworksFor businesses located in San Diego UCSD California, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of network issues quickly. This reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that permit the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system remotely without breaching corporate security.

Progent's proven technical support database application includes thorough documentation of the service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every client by any consultant. This history of anomalies and repairs is structured as a quickly exploitable support database that enables Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.

Remote support services available from Progent to companies in San Diego UCSD California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Expertise
    Progent's Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology professionals provides your customers in San Diego UCSD California fast access to an efficient network service group with extensive background delivering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's target is to fix rather than simply annotate IT problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides online advanced engineering support and training in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in San Diego UCSD California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, remote monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of operating systems.
How Your San Diego UCSD Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in San Diego UCSD California, Progent's phone-based computer support specialists are ready to provide effective and economical IT support the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your San Diego UCSD office works with a local independent consultant or maintains an in-house organization that can handle typical computer problems, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected system crises or particularly tough integration projects.

Details of Progent's Remote Network Services for San Diego UCSD California
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in San Diego UCSD California unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



An index of content::


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    Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with IM, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling across a wide range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system architects can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your management staff and users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.

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