Immediate Online Support for San Diego UCSD IT Networks
For businesses located in San Diego UCSD or anywhere in California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools required to solve most information system issues rapidly. Efficient support lowers direct costs because service calls use up fewer billable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in incidental costs by reducing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing eliminate scenarios where speedy. minor solutions manage to turn into substantial tabs. Progent's skill at handling problems quickly means you saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of customized technologies and proven processes which allow the maximum degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's Technical Response Center to communicate with your company's system without violating corporate security.
Progent's powerful service reporting application keeps thorough documentation of all service that Progent's customers have been provided. Progent's authorized service personnel have access to the records of all help rendered to every Progent client by any engineer. This archive of problems and solutions is organized as an easily searchable support database that allows Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional vast technical databases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts are able to arrive at the best solutions quickly.
Online services offered by Progent to customers in San Diego UCSD and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals can deliver network repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Access Application Development,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to assist your business to deploy, integrate, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to handle the most stubborn problems associated with network infrastructure planning, integration, administration, protection, and problem solving. Cisco qualified CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs represent an excellent value because their depth of expertise permits them to resolve problems quickly. In common instances, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE support experts can tie into your network via state-of-the-art remote support tools in order to perform quick, safe, and economical analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide help for all of Cisco's popular selection of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help you to recuperate quickly after a damaging breach. Security support services available from Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering applications and services quickly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to cover a wide range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and simplified management in networks that incorporate Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's team-based approach to resolving technical problems promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your San Diego UCSD Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or improving your existing organization, selecting or customizing Call Center software products to handle the special demands of your corporation, or adding occasional online staff to work with your in-house Help Desk group to deal with demanding scenarios like software migrations, major updates, or installing new business software.
Progent's Call Center team of veteran information technology consultants provides your workers in San Diego UCSD or anywhere in the state of California instant contact with a large network service group with extensive experience offering telephone-based help and remote troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center recognition as a solid driver of company success, and Progent's aim is to fix rather than simply report technical issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and training in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Diego UCSD, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your business so that your IT support is proactive rather than reactive. By spotting looming issues before they result in network outages, system monitoring can ward off inconvenient and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems powered by a combination of operating systems.
To contact Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in San Diego UCSD or anywhere in the state of California, Progent's online computer support specialists can deliver effective and cost-effective IT support the instant your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve computer problems quickly while eliminating the cost and lost time associated with in-person support visits.
Even if your San Diego UCSD company works with a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to resolve sudden system emergencies or especially tough integration projects.
Features of Progent's Remote Network Support for San Diego UCSD
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give businesses in San Diego UCSD or throughout the state of California unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and system administration, Progent's professionals can provide your business enterprise-level IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in San Diego UCSD and is also ideal for networks in geographic regions of California that lack consultants with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Minimize Costs
Progent provides remote support on a by-the-minute basis, so you are billed only for the support you use. Progent has no minimum fee for online help and requires no monthly subscription fee for support services delivered during normal business hours. This keeps you from paying big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized professionals who have skill in planning, implementing, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's basic support services consist of system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group can provide in-depth consulting support for specific application areas. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Support and Customization
MS Project Support
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Apple Macintosh Integration
Amazon MWS Programming
By offering a convenient centralized source for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that meet the special needs of your business.
- Sophisticated Online Access Tools
Protected remote access allows Progent's service experts to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise demand a costly personal service call. Sophisticated remote access software and experienced engineers combine to enable Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High Network Availability
For businesses with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT knowledge, refined support tools, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional background, at the front lines of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits per minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.
- Full Records of IT Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing service records allows more effective service and eliminates a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.