Immediate Online Troubleshooting for San Diego UCSD California Networks
For businesses located in San Diego UCSD California, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of network issues quickly. This reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you owe just for the services that you actually get. Unlike many online support companies, Progent asks for no startup charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes that permit the highest degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's computer system remotely without breaching corporate security.
Progent's proven technical support database application includes thorough documentation of the service that Progent's customers have received. Progent's team consultants have access to the details of assistance delivered to every client by any consultant. This history of anomalies and repairs is structured as a quickly exploitable support database that enables Progent's online support professionals to share their experiences company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the best resolutions promptly.
Remote support services available from Progent to companies in San Diego UCSD California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can deliver computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can help you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server migration support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of affordable desktop services to help your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can resolve the most stubborn problems occurring in network infrastructure design, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to solve problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system via state-of-the-art remote troubleshooting tools in order to provide fast, secure, and affordable analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular selection of infrastructure devices by delivering services such as:
CISSP, ISSAP, and CISM Certified Network Security Specialists
Progent's certified CISM and CISSP security and compliance experts offer a variety of security services that can bolster the safety of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist your business to clean up rapidly after a damaging penetration. Security services offered by Progent cover comprehensive data security and compliance analysis using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad spectrum of information technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to Windows or Linux-based environments. Progent's group-based approach to resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your San Diego UCSD Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Call Center programs for organizations with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals provides your customers in San Diego UCSD California fast access to an efficient network service group with extensive background delivering telephone-based consulting and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's target is to fix rather than simply annotate IT problems.
- Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering support and training in key application fields including ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and education services, refer to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in San Diego UCSD California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, remote monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of operating systems.
To get in touch with Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in San Diego UCSD California, Progent's phone-based computer support specialists are ready to provide effective and economical IT support the instant your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine online access technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your San Diego UCSD office works with a local independent consultant or maintains an in-house organization that can handle typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources in cases when your regular service personnel either lack the time or the expertise to fix unexpected system crises or particularly tough integration projects.
Details of Progent's Remote Network Services for San Diego UCSD California
Progent's phone support, remote troubleshooting, network security expertise, and network administration services give businesses in San Diego UCSD California unparalleled leverage for your IT budget. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and system management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in San Diego UCSD California and is also ideal for networks in more remote regions that lack technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum charge for phone service and requires no monthly retainer for support services delivered during regular business hours. This saves you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers help from on-staff specialists who have skill in planning, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core consulting offerings include system integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk Co-management services. Progent's Application Experts group offers world-class consulting support in specific application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Development and Debugging
Oracle Management and Software Development
MySQL DBA Services and Application Development
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that address the special needs of your company.
- Advanced Remote Connectivity Software
Secure online access permits Progent's support experts to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly personal visit. State-of-the-art online access software and experienced engineers combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High System Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended especially for budget-constrained organizations whose workers need instant access to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Servers
Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or local service organizations who offer scant documentation or details of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.