Immediate Remote Troubleshooting for San Diego UCSD California Information Networks
For businesses in San Diego UCSD California, Progent offers online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology necessary to solve most network issues rapidly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive remote technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike typical online service companies, Progent requires no initialization charge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your system remotely without breaching network security.
Progent's advanced customer support database application includes thorough histories for all support that Progent's customers have been provided. Progent's authorized engineers have access to the history of support delivered to each client by every Progent engineer. This archive of problems and fixes is structured as an easily exploitable proprietary knowledge base that permits Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other massive technical databases and permit quick response from vendors' internal support staff so Progent's remote consulting specialists are able to find the most efficient solutions in the least time.
Remote support provided by Progent to businesses in San Diego UCSD California include:
Authorized MS Windows Support
Progent's Microsoft-certified online support engineers offer network troubleshooting and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a wide range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop services to assist you company to deploy, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and indicates an individual's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most difficult challenges occurring in network infrastructure planning, installation, management, security, and repair. Cisco CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience permits them to solve problems rapidly. In common instances, less experienced consultants can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can tie into your computer system using sophisticated on-line support tools in order to perform fast, secure, and affordable diagnosis and repair.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity devices by delivering services such as:
CISM and CISSP Premier System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of security services that can improve the safety of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to recover quickly following a serious penetration. Security services offered by Progent include: thorough information security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; configuring firewalls; designing safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide advanced remote support services to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a wide range of computer technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance troubleshooting problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so all potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's special online engineering services include:
How Your San Diego UCSD Business Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center support programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center staff of experienced network professionals offers your customers in San Diego UCSD California rapid contact with a dependable network service group with years of background delivering telephone-based help and online repair service for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's target is to solve rather than merely track technical problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group offers online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in San Diego UCSD California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so your computer maintenance is proactive and automated. By detecting looming issues before they expand into crashes, remote monitoring can ward off stressful and costly network crises. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a mix of operating systems.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in San Diego UCSD California, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the moment your organization has to have it. Long experience offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with on-site service visits.
Even if your San Diego UCSD business deals with a local independent consultant or employs a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified consultants can still offer an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to handle unexpected system crises or particularly complicated integration projects.
Benefits of Progent's IT Support for Companies in San Diego UCSD California
Progent's remote network troubleshooting services enable your San Diego UCSD company to enjoy the benefits of timely, expert network support without the cost of managing an in-house IT staff. Your network will acquire added business worth by being increasingly available, productive, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site IT resources
With most offices in San Diego UCSD California, local computer service providers, whether made up of freelance consultants or a full-time IT staff, can solve typical network issues. On the other hand, major troubles can occur when local resources are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual support people. In these situations, Progent's online service experts offer an easy, quick, and economical way to augment your regular resources and to pass on useful knowledge to improve your ability to handle downstream problems locally.
- Less Reliance on Individual Service Providers
For IT maintenance, smaller offices commonly depend on individual freelance consultants. Although independent service people have smaller overhead than larger service firms and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the lack of fallback help may require your company to wait for help during an IT crisis. As your company grows, network downtime and trouble with critical applications become more costly. The budget you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to insure your network remains available.
- Create a Scalable Basis for Smooth Expansion
Organizations often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, band-aid fixes can get piled onto a weak foundation. As a company grows, reliability and scalability issues can impede the productivity of the organization. Such badly built systems need careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to provide the solid foundation to handle vital business demands and ease downstream expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller offices need advice and technical training to navigate through an ever more complicated array of technology options capable of promoting business growth and improving productivity. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended
solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT experience, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world professional background, in the trenches of network support, performing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or priority service, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.