Immediate Remote Technical Support for San Diego UCSD Networks
For companies located in San Diego UCSD or anywhere in the state of California, Progent provides remote support for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, plus the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote technical support engineers offer exceptional value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve most information system problems quickly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially valuable for organizations that rely on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the support that you actually get. In contrast to many remote support companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor repairs somehow end up as large invoices. Progent's skill at handling technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of optimized technologies and proven processes that promote the highest level of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers secure VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to communicate with your company's computer system remotely without breaching system security.
Progent's advanced service reporting application maintains detailed documentation describing the support that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to each Progent client by every consultant. This database of anomalies and responses is stored as a quickly accessible internal knowledge base that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's online consulting experts can determine optimal resolutions quickly.
Online services offered by Progent to businesses in San Diego UCSD and throughout the state of California include:
Authorized Windows Experts
Progent's Microsoft-expert online support engineers offer network problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist your company with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad range of affordable PC desktop services to assist you company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking engineers, and certifies a person's network technology skills at the expert level. CCIEs know how to resolve the most difficult issues encountered in network infrastructure design, deployment, maintenance, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value because their depth of expertise allows them to fix problems quickly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can communicate with your network by means of sophisticated on-line troubleshooting tools to perform quick, safe, and affordable analysis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular selection of connectivity devices by delivering services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection services that can strengthen the immunity of your Windows, macOS and OS X, Linux, or UNIX network against assaults or help your business to recover quickly after a serious breach. Security support services available from Progent cover comprehensive information security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online support to help businesses of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad range of information technologies such as system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and easy management in networks that include Linux with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology deployed by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting services include:
How Your San Diego UCSD Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to meet the particular requirements of your business, or providing occasional online personnel to work with your in-house Call Center resources during demanding events like software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals gives your customers in San Diego UCSD or anywhere in the state of California immediate contact with an efficient support resource with extensive background offering phone help and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a key contributor to company productivity, and Progent's target is to fix instead of simply annotate technical problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Group provides phone-based professional consulting expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in San Diego UCSD, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they result in crashes, remote monitoring can minimize disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of platforms.
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in San Diego UCSD or anywhere in the state of California, Progent's phone-based network support specialists can deliver professional and economical system help whenever your organization has to have it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your San Diego UCSD company deals with a local independent support technician or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to fix unexpected system emergencies or particularly tough integration projects.
Details of Progent's Online Computer Support for San Diego UCSD
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services give businesses in San Diego UCSD or anywhere in the state of California the greatest leverage for your support investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in San Diego UCSD and is also ideal for customers in geographic regions of California that lack consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online support and imposes no ongoing retainer for support services delivered during regular business hours. This saves you from facing big invoices for quick fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers help from authorized specialists who have skill in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's basic support offerings include system integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Application Experts group offers world-class consulting support in critical application areas. Support offered by the Application Experts Team covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient one-stop source for IT generalists and specialists, Progent can tailor fast, cost-effective, and comprehensive IT solutions that fit the specific needs of your company.
- Sophisticated Remote Connectivity Tools
Protected online access permits Progent's service experts to observe exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive personal visit. State-of-the-art remote connectivity tools and experienced engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Service for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose clients need instant access to a Help Desk Call Center with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 migration, Windows 2003 maintenance, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be forced to permit simple problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by every consultant to each customer. The discipline of detailing and archiving service activity results in more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.