For small and midsize companies in San Diego or anywhere in California, Progent offers support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value because they have the real-world background and the sophisticated technology to solve the majority of network issues quickly. Efficient support reduces direct expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with indirect costs by minimizing or avoiding network outages and associated costs resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing policy for online help is designed to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid situations where quick fixes somehow turn into big bills. Progent's skill at handling problems efficiently results in your business spending less cash.
Progent's Online Technical Support Tools
Over the years, Progent has refined an array of customized technologies and proven processes that promote the highest degree of effectiveness for remote help and repair for small business information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to connect to your network without breaching system security.
Progent's sophisticated service database system maintains thorough records describing the service that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance provided to each Progent customer by every Progent consultant. This database of issues and solutions is organized as an easily accessible proprietary knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional extensive support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at optimal resolutions quickly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote support in San Diego or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote technical service engineers have advanced credentials in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's consultants to handle almost any emergency likely to occur in a small or midsize company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to clients with multi-platform networks, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services available from Progent to clients in San Diego and throughout the state of California include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking engineers, and indicates a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with the most complex issues surrounding network design, installation, administration, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise enables them to solve even the most difficult problems rapidly. In common cases, less seasoned engineers can wrestle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive timely help for serious network infrastructure issues that are impacting worker productivity but are not within the experience of your regular IT maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your environment via advanced on-line troubleshooting tools in order to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-certified remote service engineers offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help you with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration expertise,
SharePoint 2019 design and configuration,
Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a full array of remote PC desktop support services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP and ISSAP network security engineers can provide a range of security services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate quickly following a serious breach. Security services available from Progent cover comprehensive network security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical resources as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned online consulting professionals for contract projects that small businesses frequently request. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows customers to complete major projects within budget and on schedule. Progent's special online consulting services include:
How Your San Diego Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller organizations who don't have the resources to build and maintain an internal Help Desk Call Center but who require fast communication with an effective Help Desk Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your existing one, selecting or enhancing Help Desk software products to meet the particular requirements of your company, or providing temporary phone support personnel to reinforce your in-house Help Desk resources to deal with unusually busy scenarios such as software transitions, mass upgrades, or rolling out new business software.
Progent's Call Center staff of veteran network consultants offers your clients in San Diego or anywhere in the state of California quick communication with a large technical support group with years of experience providing telephone-based help and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center recognition as a significant enabler of company productivity, and Progent's intent is to resolve instead of just report network issues.
Applications Services: Training, Development, and Integration
Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. To find out more concerning Progent's consulting, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can nurture the artistic facets of Apple Mac computing by delivering remote help services and education in imaging, audio, and motion video. Progent's support professionals offer assistance in a range of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in San Diego, or anywhere in the state of California, online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By detecting emerging issues before they cause network outages, automated monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments that support a mix of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego