For small and midsize businesses in San Diego or anywhere in California, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle employees, and distracted management.
Progent's billing model for online support is structured to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service organizations, Progent requires no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor solutions manage to turn into big bills. Progent's skill at solving technical issues quickly results in your business saving cash.
Progent's Remote Service Technologies
Over the years, Progent has developed a collection of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online technical support and troubleshooting for small company information systems. Progent provides safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your computer system without compromising system security.
Progent's sophisticated service database application maintains thorough documentation for the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of services rendered to each customer by any engineer. This archive of trouble tickets and repairs is structured as a conveniently retrievable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional vast support databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in San Diego or anywhere in California or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's phone-based support professionals possess advanced credentials in an extensive set of disciplines. This broad range of IT skills allows Progent's consultants to handle practically any problem that may take place in a small or midsize business information system. Credentials held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support companies with mixed-operating system environments, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based services provided by Progent to companies in San Diego and anywhere in the state of California include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a broad array of information technology including system architecture, messaging systems, system and process security, UNIX and Microsoft Windows integration, VMware products for server consolidation and easy management, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's team-based methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates an individual's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most difficult issues encountered in network planning, deployment, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer exceptional value because their depth of expertise enables them to solve even the most complex problems quickly. In typical cases, less experienced consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get timely help for severe network problems that are crippling worker efficiency but are not within the experience of your regular IT service providers. Progent's Cisco CCIE engineers can tie into your environment via the latest on-line troubleshooting technology in order to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of infrastructure devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service professionals can deliver network repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint Server 2019 planning and integration,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly following a damaging penetration. Security solutions available from Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; integrating firewalls; designing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support to help organizations of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small companies often request. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on time. Progent's project-based online engineering services include:
How Your San Diego Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk programs for small businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who lack the money or time to create an in-house Help Desk but who want fast communication with a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk or improving your current organization, selecting or enhancing Call Center application software to address the unique requirements of your company, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle demanding events such as software migrations, mass updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology professionals provides your workers in San Diego or anywhere in the state of California immediate assistance from a reliable technical support resource with years of background providing phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a major contributor to business performance, and Progent's target is to resolve instead of merely track technical issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Consulting staff can supply remote professional engineering expertise and training in specific business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To read additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can support the artistic aspect of Mac systems by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs like scanning or digitizing audio or video or configuring an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers companies in San Diego, or anywhere in the state of California, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they cause network outages, automated monitoring can head off inconvenient and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows environments, or environments that incorporate a variety of platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area