For small and midsize businesses located in San Diego California, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they have the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls take up fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with situations where fast solutions manage to end up as major bills. Progent's penchant for dealing with technical issues efficiently results in your company conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that promote the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to access your company's system without breaching system security.
Progent's advanced technical support reporting system keeps thorough histories describing the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of services delivered to each customer by any consultant. This database of anomalies and responses is organized as a quickly retrievable proprietary knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft permit access to additional extensive support databases and permit fast response from manufacturers' in-house support staff so Progent's remote service specialists can determine the most efficient solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in San Diego California or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's remote network support experts have certified skills in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to address virtually any emergency that may occur in a small or midsize business information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support companies with multi-platform environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote technical services provided by Progent to clients in San Diego include:
Special Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server economization and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks based on popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network consultants, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most complex challenges surrounding network infrastructure design, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness since their broad experience permits them to solve even the most complex problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with the same problems that a CCIE can resolve in minutes.
Few service firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get urgent support for complex network infrastructure problems that are impacting business productivity but are outside the comfort zone of your ordinary network service personnel. Progent's CCIE engineers can connect to your computer system using advanced on-line troubleshooting technology in order to perform fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of networking devices such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Expertise
Progent's Microsoft-premier remote support professionals can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of online desktop support including Windows 7 migration support, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your business to clean up rapidly following a damaging penetration. Security services offered by Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; integrating firewalls; designing safe architectures for remote and mobile connectivity; defending your messaging system against spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned online consulting experts for contract IT projects that small companies frequently need. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these important fields of information technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
How Your San Diego California Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are well suited for small companies who lack the budget to create an in-house Call Center but who require fast access to a reliable Call Center with professional telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can assist you in establishing an effective new Call Center or revamping your existing one, identifying or enhancing Help Desk Call Center software products to handle the particular demands of your business, or providing temporary phone support personnel to supplement your internal Help Desk Call Center resources to deal with unusually busy scenarios like software transitions, major updates, or installing new applications.
Progent's Help Desk staff of seasoned network consultants provides your computer users in San Diego California rapid contact with a dependable support group with years of experience providing phone help and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of company success, and Progent's goal is to solve and not just document technical issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team can supply remote professional consulting expertise and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Excel. To read additional information concerning Progent's expertise, custom development, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can support the artistic components of Mac systems by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio or video or integrating an audio/video production facility.
Online Network Monitoring Services
Progent can provide businesses in San Diego California online network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By detecting potential problems before they grow into full-scale emergencies, proactive monitoring can head off stressful and expensive information system failures. Progent can also deploy network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on multiple platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area