For small and midsize companies in San Diego or anywhere in California, Progent offers technical support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and disaster recovery preparedness.
Progent's online support engineers represent exceptional value because they have the real-world experience and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company benefits even more with indirect costs by reducing or eliminating network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing model for online help is structured to maximize the impact of your IT service investment. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where quick fixes manage to end up as major invoices. Progent's skill at disposing of problems efficiently results in your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of customized tools and proven processes that allow the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's remote service group to connect to your company's environment without violating corporate security.
Progent's advanced customer support reporting application keeps detailed documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the details of support delivered to each Progent client by any Progent engineer. This archive of trouble tickets and resolutions is stored as a conveniently exploitable support database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major technology companies such as Cisco and Microsoft permit access to other vast technical databases and permit priority response from vendors' internal product engineers so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone support in San Diego or anywhere in California or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based network support engineers offer certified skills in an extensive set of technologies. This broad scope of IT skills allows Progent's consultants to manage practically any problem likely to occur in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To help companies with mixed-OS networks, Progent also offers the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services available from Progent to customers in San Diego and throughout the state of California include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a broad spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and certifies a person's networking knowledge at the master level. Cisco CCIEs know how to resolve even the most complex issues occurring in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco qualified CCIEs provide excellent value since their deep expertise allows them to find solutions for the most intractable problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate help for complex network infrastructure issues that are crippling business efficiency but are not within the experience of your local IT service resources. Progent's Cisco CCIE consultants can tie into your network using state-of-the-art on-line support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of infrastructure products including PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as VPN products.
Authorized MS Windows Experts
Progent's Microsoft-premier online service experts can deliver computer system repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's certified CISSP and ISSAP security consultants offer a variety of system protection solutions that can bolster the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against internal or external threats or help your business to clean up quickly after a serious breach. Security consulting services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building safe techniques for remote and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting to help organizations of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your San Diego Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are a convenient solution for small businesses who don't have the resources to create an in-house Call Center but who need quick response from a dependable Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your existing Helpdesk resources. Progent's Virtual Call Center can operate as an escalation option to resolve complex computer system challenges, or be available in overflow instances when your regular resources are overwhelmed.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your current organization, evaluating or enhancing Help Desk Call Center software products to meet the special needs of your business, or providing occasional online personnel to reinforce your internal Help Desk Call Center resources to handle demanding events such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced network consultants offers your clients in San Diego or anywhere in the state of California quick contact with a dependable support group with years of background offering telephone-based support and online repair service for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center perception as a significant enabler of company success, and Progent's target is to resolve rather than merely track technical problems.
Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Office Project, Word, and Office Excel. For additional information about Progent's consulting, customization, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can nurture the creative components of Macintosh systems by offering phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in San Diego, or anywhere in the state of California, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, customized by Progent to fit your business so your IT support is proactive and automated. By uncovering possible issues before they result in downtime, proactive monitoring can head off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or environments based on a mix of operating systems.
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego