For small and midsize businesses in San Diego California, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's remote support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve most network issues quickly. Efficient support reduces direct expenses because service calls require fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly results in your business spending less money.
Progent's Online Support Tools
Over time, Progent has refined an arsenal of customized technologies and field-proven processes that allow the highest level of effectiveness for remote technical support and troubleshooting for small business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to link to your network remotely without compromising system security.
Progent's proprietary technical support reporting system includes thorough histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to each Progent customer by every Progent engineer. This history of problems and repairs is stored as a quickly exploitable support knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's high-level accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to manufacturers' in-house product engineers so Progent's remote consulting experts can come up with the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To access Progent's remote support in San Diego California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Emergency Support.
Online Technical Services Offered Progent
Progent's phone-based technical service professionals have credentials in an extensive set of products and technologies. This breadth of IT skills allows Progent's engineers to handle virtually any problem likely to occur in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Associate.
To support companies with mixed-OS environments, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical support services provided by Progent to customers in San Diego include:
Additional Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services cover a broad spectrum of information technology including network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and easy administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the expert level. Cisco qualified CCIEs can resolve even the most intractable problems encountered in network infrastructure planning, integration, maintenance, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. CCIEs are an excellent cost-effectiveness since their broad experience enables them to fix the most complex problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast telephone contact with a Cisco CCIE so you can get timely support for serious network issues that are crippling business productivity but are beyond the scope of your regular computer support personnel. Progent's Cisco-qualified CCIE support experts can interface to your network via advanced on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier online service engineers offer computer repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist your company with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and configuration, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online desktop support services including Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISM and CISSP security consultants can provide a range of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows network against attacks or help your company to recover quickly following a serious penetration. Security solutions offered by Progent cover comprehensive network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; securing your email system against viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of seasoned online consulting professionals for special IT projects that small businesses often need. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your San Diego California Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for small businesses with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center services are well suited for smaller companies who don't have the money or time to support an in-house Help Desk but who need fast access to an effective Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, identifying or modifying Help Desk Call Center software to handle the unique requirements of your business, or providing occasional phone support personnel to reinforce your internal Call Center resources to handle high-demand situations such as software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center team of experienced network experts provides your customers in San Diego California rapid access to an efficient technical support group with years of experience offering telephone-based consulting and online repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's policy is to resolve and not simply annotate technical issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based and in-depth engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and MS Excel. To read additional information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the artistic components of Macintosh computing by delivering phone-based help support and training in graphics, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent can provide companies in San Diego California online network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By exposing possible trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a mix of OS platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area