For small businesses located in San Diego or anywhere in California, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer exceptional value because they have the practical background and the sophisticated tools to resolve most information system issues quickly. This lowers direct expenses because solutions take up a smaller number of billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and related costs stemming from business disruption, upset customers and vendors, idle employees, and de-focused management.
Progent's billing model for online help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced just for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and simple model for pricing prevent scenarios where speedy. minor fixes manage to turn into substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your company saving cash.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes that permit the highest degree of effectiveness for online technical support and troubleshooting for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to communicate with your computer system remotely without compromising system security.
Progent's advanced customer support reporting application stores detailed histories describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent customer by every Progent consultant. This archive of trouble tickets and fixes is structured as a conveniently accessible proprietary knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft permit access to additional massive support databases and permit priority response from manufacturers' internal product engineers so Progent's online service experts can come up with optimal solutions promptly.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote services in San Diego or anywhere in California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Online Support Services Offered Progent
Progent's remote technical support experts possess credentials in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's engineers to handle practically any problem likely to take place in a small company network. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To help companies with multi-operating system environments, Progent also provides the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based support services available from Progent to companies in San Diego and anywhere in the state of California include:
Special Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, messaging solutions, system and operational security, UNIX and Windows integration, VMware products for server economization and simplified administration, and migration from older applications to current Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and validates a person's network technology skills at the master level. Cisco CCIEs can deal with even the most difficult issues surrounding network design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their deep experience allows them to find solutions for the most difficult problems rapidly. In common cases, less experienced service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few service firms make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so your company can receive timely support for complex network problems that are lowering worker efficiency but are beyond the scope of your local network maintenance personnel. Progent's CCIE support experts can communicate with your computer system via the latest on-line support tools to perform fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified remote service professionals can deliver network repair and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop services such as Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Experts
Progent's qualified CISM and CISSP security engineers can provide a range of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help you to recuperate rapidly after a damaging breach. Security consulting services available from Progent cover in depth security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; designing secure mechanisms for remote and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often request. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to complete critical projects economically and on time. Progent's special online consulting services include:
How Your San Diego Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller companies who lack the resources to build and maintain an internal Help Desk but who want fast response from an effective Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Virtual Call Center is designed for larger businesses and serves as a seamless addition to your current Help Desk organization. Progent's Virtual Call Center can operate as an escalation option to handle the toughest computer system problems, or be ready in those circumstances when your ordinary service providers are swamped.
Progent's Call Center consulting services can aid you in establishing an effective new Call Center or enhancing your current one, evaluating or enhancing Call Center software to meet the special demands of your company, or adding temporary phone support staff to work with your existing Call Center team to deal with demanding scenarios like software transitions, mass upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned network experts provides your customers in San Diego or anywhere in the state of California immediate access to an efficient support resource with substantial background providing phone help and remote repair service for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a major enabler of business performance, and Progent's target is to solve and not simply report network issues.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications including CRM, Microsoft Project, Office Word, and Office Excel. To read more about Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the imaginative components of Apple Mac systems by delivering remote help support and education in graphics, audio, and video. Progent's support professionals can provide expertise in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio/video or putting together an audio/video post production studio.
Online Network Monitoring Support
Progent offers businesses in San Diego, or anywhere in the state of California, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so that your computer maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by multiple platforms.
To get in touch with Progent about emergency online assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.