San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
For small companies located in San Diego or anywhere in California, Progent offers support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support engineers offer exceptional value because they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This reduces immediate expenses because solutions require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your company benefits even more with incidental expenses by reducing or avoiding system outages and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's pricing model for remote help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. Unlike typical remote support companies, Progent imposes no service activation charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with scenarios where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with problems efficiently translates into your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of optimized tools and field-tested methodologies which promote the maximum level of efficiency for remote help and troubleshooting for small and midsize company information systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to connect to your company's environment without violating network security.
Progent's highly evolved customer support reporting system includes comprehensive histories of the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the specifics of services delivered to every Progent client by every Progent engineer. This history of anomalies and resolutions is stored as a conveniently accessible support database that allows Progent's remote support experts to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and working associations with key vendors such as Cisco and Microsoft make available additional vast support knowledge bases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service experts are able to determine the most efficient resolutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in San Diego or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's remote network support experts offer certified skills in a comprehensive set of products and technologies. This wide range of technical skills enables Progent's consultants to resolve virtually any crisis likely to take place in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To help businesses with multi-operating system environments, Progent also offers access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Phone-based technical services Offered by Progent to customers in San Diego and throughout the state of California include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide range of computer technology such as system architecture, messaging systems, system and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and easy administration, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing problems within UNIX/Linux networks based on popular versions of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can resolve the most stubborn issues encountered in network planning, integration, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an exceptional value because their broad expertise allows them to fix the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone contact with a CCIE so your company can receive timely support for severe network problems that are impacting worker productivity but are not within the comfort zone of your ordinary IT service resources. Progent's CCIE engineers can communicate with your network by means of state-of-the-art remote troubleshooting technology to perform fast, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Support
Progent's Microsoft-qualified online support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Microsoft Skype for Business migration support, Lync Server management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of remote desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Qualified Network Security Consultants
Progent's qualified CISSP and ISSAP network security engineers can provide a variety of system protection services that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist your business to clean up rapidly after a serious breach. Security solutions available from Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast recovery from virus and worm assaults; installing firewalls; building safe mechanisms for off-site and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support services to help companies of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the services of world-class online consulting professionals for special IT projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based remote consulting services include:
How Your San Diego Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk support alternatives for small businesses with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the budget to create an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Call Center is designed for larger companies and operates as a seamless extension of your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation alternative to resolve the most difficult network issues, or be ready in hectic circumstances when your regular resources are swamped.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your existing organization, identifying or customizing Help Desk Call Center application software to meet the particular needs of your company, or providing occasional phone support personnel to work with your existing Call Center group during unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.
Progent's Help Desk staff of seasoned information technology professionals gives your workers in San Diego or anywhere in the state of California quick access to an efficient support group with years of experience offering telephone-based consulting and online repair service for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a major contributor to business success, and Progent's intent is to solve and not just document IT issues.
Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in specific business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Excel. To read more information concerning Progent's consulting, customization, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac professionals can nurture the creative components of Apple Mac environments by providing remote help support and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video production lab.
Online Network Monitoring Support
Progent offers companies in San Diego, or anywhere in the state of California, remote network monitoring services centered around MS System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your business so your IT maintenance is proactive and automated. By spotting potential issues before they expand into crashes, system monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.