Fast and Affordable Remote Troubleshooting for San Diego Information Networks
Immediate Remote Help for San Diego SystemsFor companies located in San Diego or anywhere in California, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast repairs somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to interface to your environment without compromising system security.

Progent's sophisticated technical support reporting application includes detailed histories describing the support that Progent's clients have received. Progent's team consultants have access to the specifics of support delivered to each customer by every consultant. This database of issues and repairs is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with the best solutions promptly.

Online technical services provided by Progent to customers in San Diego and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software products to address the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy scenarios such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology consultants provides your customers in San Diego or anywhere in the state of California immediate access to a dependable network service group with years of background delivering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's policy is to fix instead of merely annotate network problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote professional consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
How Your San Diego Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in San Diego or anywhere in the state of California, Progent's online computer support engineers are ready to deliver professional and economical system help the instant your organization has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your San Diego company has a local freelance consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Support for San Diego
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer businesses in San Diego or throughout the state of California unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

An index of content::

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For small companies interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to

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SCOM 2012 R2 Computer Consultant
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Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and troubleshooting SCOM environments and offer companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to install and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or onsite troubleshooting to help you to remediate critical problems detected by Microsoft SCOM 2012.

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System Center MOM Specialists

Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer companies of any size advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent can also help you to import and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure and Microsoft and third-party apps and services. Also, Progent can deliver responsive remote or on-premises technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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Consultancy Services for Nation Wide Support

If your business does not need immediate remote support but expects to require assistance with your network soon, you can save time and expenses and ensure that the right IT skill will be ready when you want it by getting in touch with a Progent sales agent and registering as a client. For more information, phone 800-993-9400 or send email to

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Microsoft Access performance tuning Development Firm
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Progent can provide cost-effective remote support for all editions of Office Access including Access desktop and Access Web App and can provide expert support for Access application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom webinar training for Office Access programming and DBA services.

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Microsoft Dynamics SL Applications Consultants
Microsoft Dynamics NAV Support Services

In addition to offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training classes tailored to address your specific needs. Progent's experts also can help you integrate and support a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.

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Microsoft Dynamics NAV Integration
Macola Coder

In addition to offering access to Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, migration assistance, and one-on-one or group webinar training customized to address your specific needs. Progent's experts also can help you build and support a protected, robust network infrastructure to run your ERP, MRP and accounting applications.

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Windows Server 2016 Security and Compliance Onsite Technical Support
Windows Server 2016 Shielded Virtual Machines Online Help

Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting services to assist organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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Consulting Services for ASA 5500-X Firewall
Integration Services for ASA Firewall with Firepower

The latest generation of ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network consultants can assist you to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, integrate, tune, administer and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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Wave 2 WiFi IT Consultant
Setup and Support for 802.11

Progentís Wireless Consulting Services offer a fast, affordable way for businesses of all sizes to integrate, manage, monitor and troubleshoot cutting edge wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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Progent uses a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports transmitted by every consultant to every customer. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

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Support and Integration for Cisco VoIP
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Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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Excel 2010 Consulting Services
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Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide variety of online support services to help you to plan, develop, test, deploy, administer, and debug applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your existing Excel solutions to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility problems between different versions of Excel. Progent can provide on-demand help to clients who need a quick solution to a specific problem associated with Excel and Progent can also provide comprehensive project management services for migrating or creating mission-critical applications built on Excel. Progent's affordable webinar training classes for Excel can be customized to address the special requirements of individuals or groups.

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Private Cloud Hosting Consult
Specialists for Private Cloud Integration

Progentís private cloud hosting enables small and midsize businesses to run mission-critical applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant hardware with geographically separate backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup and restore. Smaller organizations can take advantage of Progentís private cloud to eliminate large investments in the acquisition, upkeep, and operation of computer equipment and data center facilities while benefiting the highest levels of network availability and security.

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Consultant for MS SQL Server
MSSQL Technology Consulting

Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and information workers, lessening the complexity of designing, integrating, managing, and using enterprise information and analytical programs on platforms ranging from mobile devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with real-world experience and wide knowledge in planning and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.

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VPN Outsourcing
VPN Integration

Cisco's security and remote connectivity technology for small to mid-size businesses represent a full array of easy-to-administer security hardware and software to let you safeguard your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional certifications who can help your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco protection technologies that align best with your corporate goals.

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Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services provided during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast fixes so you will not be tempted to permit less critical problems to stay unaddressed.

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Configuration for Exchange 2007
Exchange Server 2007 Support and Integration

Progent's expert support team can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that avoids network disruption, simplifies ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the background to finish your move rapidly and economically. Progent's Exchange Server 2007 help, troubleshooting, and design services include expertise with the integration of third-party enhancements of Exchange Server 2007 and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.

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VirtualPC for macOS Outsourcing
Microsoft Virtual PC for Mac Online Help

For companies with a combination of Apple Mac and Windows computers, there are two popular alternatives for running Windows-dependent applications on an Apple Mac: remote access to an actual Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a networked Microsoft Windows-based PC to run Windows applications and access network resources. Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so you can use Microsoft Windows applications directly. Progent's Mac technology support experts can help your organization to manage these products for using Microsoft Windows applications on your Macs and can in addition help your company to assess and configure other solutions for Microsoft Windows PC simulation.

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Dynamics GP Accounting Integration
Microsoft Financial Software Troubleshooting

Microsoft Dynamics GP allows you to grow and control your business more efficiently by offering easy access to strategic data and a fast return on investment. Dynamics GP/Great Plains offers major productivity benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, standardize procedures throughout your company, improve inventory control, enhance order accuracy, expand sales and minimize turnaround time, and maximize cash flow. Progent can help you set up and manage a reliable, safe server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to help you reap the full advantages of your Microsoft Dynamics GP/Great Plains business management system.

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Fully Redundant Internet Network Technical Support Services
Mission Critical Environment Network Consultants

Progentís high availability system consultants provide reliability consulting, disaster recovery services, network load balancing, fault-tolerant interoffice access, fault-tolerant Internet architecture design, high-availability data center consulting, and other 24x7 networking support to help your company design a non-stop environment for strategic applications. Progent possesses the background to design affordable, fault-tolerant systems by deploying the evolving suite of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progentís Microsoft and Cisco certified engineers can help you build a high-availability mutli-location network with a completely redundant Internet connection and intelligent system load balancing.

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Slackware Linux, Solaris, UNIX Online Support Services Network Engineer for Redhat Linux, Solaris, UNIX
Citrix XenCenter Professionals
Citrix XenMotion Engineer

Progent's Citrix-accredited consultants can help your company to evaluate the strategic advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current Citrix technology deployment and help you to enhance consolidation, responsiveness, protection, uptime, and recoverability.

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Catalyst Switch LISP Computer Engineer
Catalyst Switch IOS-XR On-site Technical Support

Progent's Cisco-certified CCIE experts can help you to set up, manage, upgrade, optimize and debug Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and move smoothly from legacy appliances to modern models.

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Microsoft Certified Partner System Center 2016 Configuration Manager Support Outsourcing
SCCM 2016 Asset Management Support Outsourcing

System Center Configuration Manager 2016 automates software provisioning at scale, centralizes compliance settings control, inventories network assets, protects against company data leakage, provides network health monitoring, allows secure self service, and delivers a single point of control for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help you with any facet of planning, implementing, operating and repairing a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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Data Protection Manager 2012 Remote Support Services
Consulting for SCDPM 2012 Security

Progent's Microsoft-certified consultants offer remote or onsite expertise to help companies of any size to design, implement, administer, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older releases of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid environments. Progent offers occasional help for resolving especially stubborn problems, or comprehensive project management services. Progent's consultants can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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CISM Certified Cybersecurity Management Specialists
CISM Cybersecurity Group

Progent can provide the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and global standards of performance that information security professionals are expected to master. It provides business management the assurance that consultants who have qualified for their CISM credential have the experience and capability to deliver effective security management and consulting services.

Telepresence Online Technical Support Specialist
ransomware vulnerability audit Consultant Services
ransomware response and recovery Specialists

Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability to block ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup environment that reduces your vulnerability to a ransomware attack and aligns with your company's requirements.

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Microsoft Windows 2000 Setup and Support
Windows 2000 Server Help and Support

Progent's certified Windows Server 2000 consultants can provide network help and IT consulting services for the complete family of .NET Servers, Windows 2000 Server, and Microsoft Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include network design, deployment, project management, local and remote technical support, Call Center outsourcing, professional security analysis, full service outsourcing, and economical co-sourcing.

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Aironet Access Point Security IT Consultants
Cisco Prime Infrastructure Technical Support

Progent's Cisco certified Wi-Fi experts can provide affordable online and on-premises help for end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can help you to plan and maintain wireless environments that incorporate indoor and outside/industrial Aironet APs.

Windows Server 2008 R2 Remote Support Services Consultants
Outsourcing for SMS Server Migration
SMS Server Migration Help and Support

Progentís certified consultants provide small and medium size companies enterprise-level consulting services for Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is Microsoft's new name for the update management platform previously known as Systems Management Server. System Center Configuration Manager 2007 provides a variety of enhancements to Systems Management Server 2003 such as comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can help you use Systems Management Server or System Center Configuration Manager economically for streamlined OS and application deployment, security patch control, software tracking, and software license compliance. Progent's consultants can also help you to move efficiently from SMS Server 2003 to Configuration Manager.

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VMware vSphere Hypervisor Services
VMware vSphere Hypervisor Consultants

Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid systems. Progent offers advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, fault tolerance, and application mobility.

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