Immediate Remote Technical Support for San Diego Information Networks
For organizations in San Diego or anywhere in California, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online support experts offer excellent value because they have the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where quick repairs manage to turn into substantial invoices. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to link to your company's computer system without breaching network security.
Progent's sophisticated service reporting system maintains thorough records for the service that Progent's clients have received. Progent's staff consultants have access to the specifics of all help rendered to every customer by every Progent engineer. This database of trouble tickets and fixes is stored as a readily exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.
Online support services offered by Progent to companies in San Diego and throughout the state of California include:
Certified Windows Expertise
Progent's Microsoft-certified online support experts offer network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable PC desktop services to assist you company to install, configure, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates a consultant's network technology skills at the master level. Cisco CCIEs can handle the most stubborn issues associated with network infrastructure design, integration, administration, protection, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or locating program patches. CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to find solutions for problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your computer system via advanced on-line troubleshooting tools in order to provide fast, secure, and economical analysis and remediation.
San Diego Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego Metro Area
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of infrastructure devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and set up, Cisco Aironet Wireless Access Points deployment help, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recuperate quickly following a damaging breach. Security solutions available from Progent include: in depth network security and compliance assessment using utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; designing safe techniques for off-site and mobile access; guarding your email system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide spectrum of information technologies including system architecture, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based help troubleshooting anomalies within UNIX/Linux systems powered by popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
How Your San Diego Business Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Expertise
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to meet the special requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk resources during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center staff of seasoned information technology consultants gives your customers in San Diego or anywhere in the state of California rapid access to a dependable network service group with years of background offering phone support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a solid enabler of business success, and Progent's policy is to solve instead of simply document technical problems.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating looming issues before they result in downtime, automated monitoring can minimize stressful and expensive information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of operating systems.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in San Diego or throughout the state of California, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help whenever your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.
Even if your San Diego company has a regular freelance support technician or employs a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Organizations in San Diego
Progent's remote IT consulting services enable your San Diego organization to realize the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and protected. Benefits to your company include:
- Convenient virtual expansion of your local IT resources
For most offices in San Diego and throughout California, local network service providers, whether made up of outside consultants or a full-time IT staff, can take care of typical technical issues. However, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service experts give you a convenient, fast, and budget-friendly way to supplement your regular resources and to transfer valuable knowledge to increase your ability to handle future issues in-house.
- Less Dependence on Individual Consultants
For network support, smaller offices commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your network expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always up and running.
- Create a Scalable Basis for Seamless Growth
Businesses often begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to offer the solid foundation to meet vital business requirements and ease future expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller organizations need guidance and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the best interests of customers.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.