San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Immediate Online Troubleshooting for San Diego Networks
For businesses located in San Diego or anywhere in the state of California, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts provide excellent leverage because they have the real-world background and have access to the advanced technology needed to solve the majority of information system issues rapidly. Efficient support reduces direct expenses because solutions use up fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's billing model for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick fixes manage to turn into large invoices. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to access your computer system without violating system security.
Progent's advanced technical support database application keeps extensive histories describing all support that Progent's customers have received. Progent's authorized engineers have access to the details of all help delivered to every customer by every Progent engineer. This history of problems and solutions is structured as a readily accessible internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft open up additional massive support databases and allow priority response from vendors' internal engineering staff so Progent's remote service experts are able to come up with the best resolutions promptly.
Online services provided by Progent to businesses in San Diego and throughout the state of California include:
Authorized MS Windows Support
Progent's Microsoft-qualified remote service professionals offer computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 design,
Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs know how to deal with even the most difficult issues occurring in network infrastructure design, installation, administration, compliance, and repair. Cisco qualified CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their broad expertise enables them to fix problems rapidly. In many cases, less seasoned consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can interface to your computer system via advanced remote troubleshooting technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's market leading family of networking devices by providing services such as:
CISSP, ISSAP, and CISM Qualified System Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help you to clean up quickly following a damaging penetration. Security services offered by Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; fast recuperation from virus and worm assaults; installing firewalls; designing safe techniques for remote and mobile connectivity; guarding your email system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable runbook for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. Progent's ProSight series of network management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering services include:
How Your San Diego Business Can Contact Progent's Remote Service Experts
Call Center Services
Progent's Help Desk support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex problems to high-level consultants.
Progent's Call Center consulting support can guide you in establishing an efficient new Call Center or improving your established one, evaluating or customizing Call Center software to meet the special demands of your business, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources during unusually busy situations like software transitions, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in San Diego or anywhere in the state of California rapid assistance from an effective support resource with extensive experience offering telephone-based consulting and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a significant enabler of business success, and Progent's aim is to fix instead of simply track technical problems.
- Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group can supply online professional consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive and automated. By detecting looming issues before they grow into crashes, automated monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that support a combination of OS platforms.
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
For companies and new businesses in San Diego or throughout the state of California, Progent's online computer support specialists are ready to provide professional and affordable IT help the instant your company needs it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.
Even if your San Diego organization works with a local freelance consultant or maintains an in-house IT staff that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to address unexpected system crises or particularly complicated integration problems.
Details of Progent's Remote Computer Support for San Diego
Progent's phone support, remote repair, network security consulting, and network administration services give offices in San Diego or throughout the state of California unparalleled leverage for your support budget. Whether you require occasional phone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to offices in San Diego and is also ideal for networks in more remote regions of California that have a limited supply of technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Minimize Expenses
Progent offers remote help on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online service and asks for no periodic retainer for support services provided during regular business hours. This protects you from paying big bills for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff specialists who have experience in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's core support offerings include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that address the special requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote access allows Progent's support professionals to observe exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise require an expensive onsite service call. Cutting-edge online connectivity software and expert engineers combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Mainstream VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Service for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained businesses whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Line of Servers
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 R2 upgrades, Windows 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Businesses who work with familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.
© 2002-2019 Progent Corporation. All rights reserved.