Fast and Affordable Remote Troubleshooting for San Diego Information Networks
For companies located in San Diego or anywhere in California, Progent provides remote support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses since service calls use up fewer chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing avoid scenarios where fast repairs somehow end up as substantial invoices. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized technologies and field-tested methodologies that promote the highest degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's online support team to interface to your environment without compromising system security.
Progent's sophisticated technical support reporting application includes detailed histories describing the support that Progent's clients have received. Progent's team consultants have access to the specifics of support delivered to each customer by every consultant. This database of issues and repairs is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves daily. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical support databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists can come up with the best solutions promptly.
Online technical services provided by Progent to customers in San Diego and anywhere in the state of California include:
Certified Windows Expertise
Progent's Microsoft-premier online support professionals can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop support services to assist you company to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include offering Windows 10 integration support as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and validates a consultant's networking skills at the expert level. CCIEs can handle even the most stubborn problems occurring in network infrastructure design, deployment, maintenance, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their deep experience enables them to resolve problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment using the latest remote troubleshooting tools in order to provide efficient, secure, and economical diagnosis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's industry-leading selection of infrastructure devices. Cisco technology support available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of security services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux network against attacks or help your company to recover rapidly following a serious penetration. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring applications and services rapidly following an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports transparent testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide range of computer technologies such as network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server economization and easy management in environments that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Windows or Linux environments. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:
How Your San Diego Company Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Call Center consulting support can guide you in establishing an effective new Help Desk or improving your current organization, identifying or customizing Help Desk software products to address the unique requirements of your business, or providing temporary phone support personnel to supplement your internal Help Desk Call Center group to handle unusually busy scenarios such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned information technology consultants provides your customers in San Diego or anywhere in the state of California immediate access to a dependable network service group with years of background delivering phone consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's policy is to fix instead of merely annotate network problems.
- Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers remote professional consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, customization, and education services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into downtime, proactive monitoring can ward off inconvenient and costly information system crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a mix of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in San Diego or anywhere in the state of California, Progent's online computer support engineers are ready to deliver professional and economical system help the instant your organization has to have it. More than 15 years of providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems quickly while eliminating the expense and lost productivity that comes with in-person support calls.
Even if your San Diego company has a local freelance consultant or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration problems.
Features of Progent's Online Computer Support for San Diego
Progent's phone support, remote troubleshooting, network security consulting, and system administration services offer businesses in San Diego or throughout the state of California unparalleled leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's professionals can deliver your organization world class network support while allowing you to avoid the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to businesses in San Diego and is also ideal for networks in more remote regions of California that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, technical information, and continuing training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute basis, so you are charged only for the support you use. Progent asks for no minimum fee for online support and imposes no monthly retainer for services provided during normal working hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic support offerings consist of system integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Support available from the Application Experts staff covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that meet the unique needs of your business.
- Advanced Online Connectivity Software
Secure online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal service call. Sophisticated online access tools and experienced engineers combine to allow Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Service for High Network Availability
For organizations with line-of-business applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of IT background, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Entire Line of Server Platforms
Progent offers world-class support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.