Immediate Online Help for San Diego Computer Networks
For businesses located in San Diego or anywhere in California, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage because they have the practical experience and have access to the sophisticated tools necessary to resolve the majority of network problems rapidly. Efficient support lowers direct costs because service calls require minimal chargeable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits even more in indirect costs by reducing or eliminating network outages and associated costs due to business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially helpful for organizations that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many remote service organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate situations where fast repairs somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and proven processes which ensure the maximum degree of efficiency for online engineering help and repair for information systems of any size. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's online support team to access your company's network remotely without compromising system security.
Progent's powerful customer support database application maintains detailed histories for all service that Progent's clients have been provided. Progent's team engineers have access to the history of services rendered to each customer by any engineer. This archive of anomalies and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with major vendors including Cisco and Microsoft make available other vast support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting specialists can determine optimal solutions in the least time.
Online technical services available from Progent to customers in San Diego and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-expert remote support engineers offer computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration support, Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to assist you company to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows. Progent's PC desktop support services cover areas such as offering Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and certifies a person's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with the most challenging challenges associated with network infrastructure planning, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional value since their depth of experience permits them to find solutions for problems quickly. In common cases, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can interface to your computer system via sophisticated on-line troubleshooting technology in order to provide efficient, secure, and affordable diagnosis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of networking products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Cisco Aironet Access Points planning and integration expertise, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly after a serious breach. Security support services offered by Progent include: comprehensive data security and compliance audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after malicious attacks; configuring firewalls; building secure techniques for remote and mobile connectivity; guarding your messaging system from spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad range of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in environments that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to handle complex scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your San Diego Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for handling end-user service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in San Diego or anywhere in the state of California rapid assistance from an efficient network service resource with substantial background providing phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's aim is to resolve instead of just document IT issues.
- Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Group provides remote advanced engineering support and education in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in San Diego, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so that your IT support is proactive rather than reactive. By anticipating looming problems before they cause network outages, system monitoring can minimize stressful and costly network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks based on multiple operating systems.
To contact Progent about emergency remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in San Diego or anywhere in the state of California, Progent's phone-based computer support specialists are ready to provide expert and economical system support the moment your business requires it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while eliminating the expense and lost time associated with on-site support visits.
Even if your San Diego organization deals with a local freelance support technician or maintains an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to address unexpected network crises or particularly complex integration problems.
Benefits of Progent's Network Help for Organizations in San Diego
Progent's remote support services allow your San Diego company to enjoy the benefits of immediate, expert IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by being more available, productive, and secure. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most offices in San Diego or anywhere in California, local computer service providers, whether made up of outside consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, IT crises sometimes occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's online support experts provide an easy, quick, and affordable way to augment your local help and to convey valuable knowledge to increase your ability to resolve future problems in-house.
- Less Reliance on Individual Service Providers
For network support, smaller businesses often rely on independent freelance service providers. Although independent consultants carry smaller internal costs than big support organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the lack of backup help may require your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup service expertise to make sure your network remains available.
- Create a Solid Basis for Seamless Growth
Companies often begin with an IT system created on a shoestring budget. Without a proper framework, slap-dash repairs often get piled onto an unstable foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly built environments require proper analysis, smart long-term planning, and extensive technical knowledge to evolve to a network architecture that can provide the stable foundation to handle vital business requirements and facilitate future growth.
- Interact with Solution Providers Instead of Product Sellers
Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business growth and enhancing efficiency. They do not need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended
solution is designed around a profitable product rather than the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on professional experience, at the forefront of network support, performing a wide variety of IT projects for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not only expert technical help, but also a support engineer with proven methods for using technical knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit simple problems to fester.
- Complete Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of detailing and organizing service records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.