Immediate Remote Technical Support for San Diego Information Networks
Immediate Remote Help for San Diego NetworksFor organizations in San Diego or anywhere in California, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.

Progent's online support experts offer excellent value because they have the real-world background and are equipped with the advanced tools needed to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization benefits even more with incidental costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly important for organizations that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you pay just for the support that you actually get. Unlike typical remote service companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where quick repairs manage to turn into substantial invoices. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the experts of Progent's online support team to link to your company's computer system without breaching network security.

Progent's sophisticated service reporting system maintains thorough records for the service that Progent's clients have received. Progent's staff consultants have access to the specifics of all help rendered to every customer by every Progent engineer. This database of trouble tickets and fixes is stored as a readily exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and permit quick access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to arrive at the most efficient solutions in the least time.

Online support services offered by Progent to companies in San Diego and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk or enhancing your existing one, evaluating or customizing Call Center application software to meet the special requirements of your company, or providing temporary phone support staff to supplement your in-house Help Desk resources during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in San Diego or anywhere in the state of California rapid access to a dependable network service group with years of background offering phone support and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk recognition as a solid enabler of business success, and Progent's policy is to solve instead of simply document technical problems.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information about Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating looming issues before they result in downtime, automated monitoring can minimize stressful and expensive information system crises. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a variety of operating systems.
How Your San Diego Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in San Diego or throughout the state of California, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT help whenever your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person support calls.

Even if your San Diego company has a regular freelance support technician or employs a full time organization that can handle common computer problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in San Diego
Progent's remote IT consulting services enable your San Diego organization to realize the benefits of on-call, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will acquire added strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local IT resources
    For most offices in San Diego and throughout California, local network service providers, whether made up of outside consultants or a full-time IT staff, can take care of typical technical issues. However, serious problems sometimes spring up when local resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service experts give you a convenient, fast, and budget-friendly way to supplement your regular resources and to transfer valuable knowledge to increase your ability to handle future issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. While freelance service people carry smaller internal costs than big consulting organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without help during an emergency. As your network expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses often begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed environments require proper assessment, intelligent long-term planning, and extensive technical expertise to evolve to a system architecture able to offer the solid foundation to meet vital business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an ever more complex maze of technology alternatives available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site help per minute. As a result, you are charged exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each staff member to each client. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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    Progent offers nationwide online technical support and consulting services for companies who run Apple Mac networks or whose information systems feature a mix of Mac with Microsoft products. Progent's experts can provide macOS and Mac OS X users a variety of services such as desktop support, upgrading to the most recent edition of Mac OS X from other earlier editions of Apple macOS and OS X, plus help with Apple macOS and OS X application software. Progent can also assist your business with Apple iPhone and iPad integration and management, or migrating to iCloud services. Online network consulting provides maximum return for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Sophisticated remote access tools and skilled technicians and engineers allow Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of phone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM and CISSP certified security professionals to help you with the most difficult network issues.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies over 25 years of background helping manufacturing, distribution and service companies to simplify complicated supply chains and improve the efficiency of key processes in order to get products to market quickly and adhere to customer commitments dependably. Progent can provide the skills of an ERP consultant with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that spans from as-needed guidance to end-to-end solution design and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and database administration.

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    Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance network-attached storage using commodity equipment, Virtual Machine Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable creation of a failover cluster quorum arbitration point.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks.

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    Server growth puts pressure on IT budgets and administrative resources. Server consolidation via a virtual infrastructure offers lower total cost of ownership of servers and faster ROI, more efficient use of physical computers, simplified operations, enhanced system availability, and easier management. Typical uses for virtual machines are resource consolidation, economical platforms for line-of-business legacy applications based on obsolete operating systems, and inexpensive quarantine of program development or pilot testing systems from production systems.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each customer. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, develop pilot systems and migration strategies, integrate Windows Server 2008 with your network infrastructure and applications, train your IT personnel how to run new management utilities, and deliver continuing consulting and troubleshooting via low-cost alternatives including Contact Center service and remote technical support.

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    Progentís IT outsourcing services provide affordable network support for medium-size organizations. Whether it involves designing system infrastructure, creating an internal Help Desk or outsourcing a one, deploying a new email platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT engineering services can reduce expenses and minimize risks, permitting network service budgets to increase in a more linear and controlled manner than is feasible by amassing a large, all-purpose internal IT staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available network foundation for your critical Windows-powered applications such as Windows 2008, Microsoft Exchange Server, and SQL Server.

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    Years of background delivering Microsoft support and Cisco network consulting has allowed Progent to build a unique ability for supporting branch offices that need IT service with the responsiveness associated with with small companies but which includes professional communications, thorough documentation, and adherence to corporate IT standards. If your corporation maintains a sales office situated anywhere in or any region served by Progent's engineers, Progent can provide a broad range of in-person and on-line IT support services and system architecture expertise.

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    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware.

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    Microsoft Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs lower the net operational costs of managing and deploying software by making it simpler to install system images, control mobile computers, and run management utilities. In addition to alerting you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can help you prepare and perform IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's adoption and update services can minimize cost and reduce business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can show you how to develop efficient processes and policies to manage handheld computers and intelligent portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that includes standards, procedures and IT products to keep your IT network protected.

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    Progent offers live online instruction for a range of desktop apps and operating systems such as Microsoft Office Excel, Word, PowerPoint and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote instruction provides the benefits of conventional physical classroom seminars, such as instant communication between clients and trainers, but avoids the expenses of travel and the hassle of trying to accommodate the availability of multiple workers. Offered to single students or groups of any size, Progent's virtual instruction allows the trainer to conduct the seminar from a remote facility and the students can be spread across an office or across the country. Live online education supports proven teaching mechanisms like virtual white boards, electronic hand-raising, and collaborative desktops. Sessions can be short and personalized to specific subjects or extended in time and broader in coverage.

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