Fast Online Help for San Diego Computer Systems
For organizations located in San Diego or anywhere in California, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the sophisticated technology necessary to resolve most network issues quickly. Efficient support lowers immediate expenses since service calls use up fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged just for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for pricing avoid scenarios where speedy. minor solutions somehow end up as large tabs. Progent's skill at dealing with problems efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that promote the maximum level of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your computer system without breaching corporate security.
Progent's proven service database application maintains thorough records describing the support that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support provided to each customer by any consultant. This database of problems and responses is organized as a quickly searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors including Cisco and Microsoft make available other massive technical support databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online service experts can find the most efficient resolutions in the least time.
Remote support provided by Progent to clients in San Diego and throughout the state of California include:
Certified MS Windows Experts
Progent's Microsoft-qualified online support experts offer computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2013 design,
Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable desktop consulting and support services to assist your business to deploy, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE credential is the top accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the master level. Cisco CCIEs know how to deal with the most complex issues associated with network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco CCIEs provide exceptional value since their depth of expertise enables them to resolve problems rapidly. In many cases, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your network via state-of-the-art on-line support technology in order to provide efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading selection of networking appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or assist your business to clean up rapidly following a serious penetration. Security services offered by Progent cover in depth network security assessment utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; setting up firewalls; designing safe techniques for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from older applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your San Diego Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk service offerings for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are intended for companies who don't have the resources to support an in-house Call Center but who require fast response from a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Call Center or enhancing your existing one, identifying or customizing Help Desk software products to handle the particular requirements of your business, or adding temporary online staff to work with your internal Help Desk resources to handle demanding events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk Call Center team of veteran network consultants offers your clients in San Diego or anywhere in the state of California instant assistance from a reliable support group with substantial background delivering telephone-based consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a key enabler of business efficiency, and Progent's goal is to resolve rather than just annotate network issues.
- Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply phone-based and in-depth consulting support and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in San Diego, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they evolve into network outages, remote monitoring can ward off inconvenient and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in San Diego or anywhere in the state of California, Progent's online network support engineers are ready to provide effective and cost-effective IT support whenever your organization has to have it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.
Even if your San Diego business relies on a local independent support technician or employs a full time IT staff that know how to handle common computer issues, Progentís Microsoft certified engineers can offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to address sudden system crises or particularly complicated integration projects.
Features of Progent's Online Computer Support for San Diego
Progent's online help, Internet-based repair, network security consulting, and system administration services offer companies in San Diego or throughout the state of California the greatest leverage for your support investment. Whether you require one-time phone help and remote network repair or full-time Help Desk outsourcing services and network administration, Progent's professionals can deliver your business world class IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Experts
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to companies in San Diego and is also ideal for customers in geographic regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent offers online support on a by-the-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for online support and imposes no periodic subscription fee for services delivered during normal business hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Network Design Professionals
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle Management and Application Development
MySQL DBA Services and Application Development
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and application experts, Progent can tailor timely, cost-effective, and thorough IT solutions that align with the specific needs of your business.
- Sophisticated Online Access Tools
Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that might otherwise demand a costly personal service call. Sophisticated online access tools and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.
- Support for Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for Maximum System Uptime
For companies with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious companies whose workers require immediate access to a Help Desk service with expert phone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the front lines of IT support, executing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can save your information network from painful and expensive availability disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.