Fast and Affordable Online Technical Support for San Diego Computer Networks
For businesses in San Diego or anywhere in California, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools required to solve the majority of information system problems quickly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick repairs manage to end up as major tabs. Progent's skill at handling problems quickly means your business saves money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven processes which promote the maximum degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to communicate with your company's system without breaching network security.
Progent's powerful customer support database system includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support provided to every customer by every engineer. This archive of problems and solutions is structured as an easily accessible internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts are able to find optimal resolutions in the least time.
Remote technical support services provided by Progent to companies in San Diego and anywhere in the state of California include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support professionals offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include providing Windows 10 migration assistance plus System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure engineers, and validates a consultant's networking knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn issues associated with network planning, integration, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience permits them to find solutions for problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can tie into your environment via the latest remote support technology in order to provide efficient, secure, and economical diagnosis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection services to enhance the safety of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist your company to recover rapidly after a serious penetration. Security services offered by Progent cover comprehensive network security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; securing your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online support to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies such as system infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy administration in environments that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-based methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
How Your San Diego Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast response from a dependable Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest network issues, or be ready in those circumstances when your other resources are too busy.
Progent's Help Desk Call Center team of veteran network experts offers your workers in San Diego or anywhere in the state of California rapid communication with a reliable technical support group with extensive background delivering phone help and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a solid contributor to business success, and Progent's target is to resolve rather than merely annotate IT problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group offers online advanced engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By spotting potential problems before they grow into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate multiple operating systems.
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in San Diego or throughout the state of California, Progent's online computer support specialists can provide expert and economical IT support the moment your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.
Even if your San Diego company relies on a regular independent consultant or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden system crises or especially complicated integration projects.
Features of Progent's Online Computer Services for San Diego
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in San Diego or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in San Diego and is also ideal for customers in more remote regions of California that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online service and requires no ongoing subscription fee for services delivered during regular business hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers help from authorized professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers world-class consulting expertise in critical application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Training
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Programming
MySQL Management Support and Application Development
Amazon MWS Software Integration
By providing a full service one-stop source for IT generalists and application experts, Progent can tailor fast, inexpensive, and comprehensive IT solutions that meet the unique requirements of your company.
- State of the Art Remote Connectivity Software
Protected online access allows Progent's service experts to observe exactly what your users see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive personal service call. Cutting-edge online access software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For businesses with vital applications, Progent can provide optional 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.