Fast Online Troubleshooting for San Diego Computer Networks
For businesses located in San Diego or anywhere in the state of California, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers direct costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more with indirect expenses by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially valuable for organizations that depend on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.
Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike many online service companies, Progent imposes no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing do away with scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and field-tested processes which allow the maximum degree of efficiency for online technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your company's network remotely without breaching network security.
Progent's advanced technical support reporting application stores thorough records of all service that Progent's customers have received. Progent's authorized consultants have access to the specifics of services rendered to every Progent client by every engineer. This history of trouble tickets and fixes is structured as an easily searchable internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important technology companies including Cisco and Microsoft open up additional massive support databases and allow fast access to manufacturers' internal support staff so Progent's remote consulting specialists can find the best resolutions in the least time.
Online services provided by Progent to customers in San Diego and throughout the state of California include:
Authorized Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop support services to assist your company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and validates an individual's networking knowledge at the master level. Cisco-qualified CCIEs can resolve even the most difficult challenges occurring in network planning, integration, management, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS network management utilities and developing alternate approaches or identifying software updates. CCIEs are an excellent cost-effectiveness because their broad experience enables them to solve problems quickly. In common instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of advanced on-line support tools to provide quick, safe, and affordable diagnosis and repair.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity appliances. Cisco infrastructure consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity experts can provide a variety of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security consulting services offered by Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; defending your email system against spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a repeatable workflow for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote consulting services to address a broad range of information technologies such as network architecture, messaging systems, system and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based help diagnosing anomalies within UNIX/Linux systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Berkeley UNIX (BSD)
ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based online engineering solutions include:
How Your San Diego Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center staff of veteran network professionals offers your customers in San Diego or anywhere in the state of California quick access to a dependable network service group with substantial background providing phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a solid driver of business success, and Progent's aim is to fix and not just document technical problems.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced engineering support and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive and automated. By exposing potential trouble spots before they grow into network outages, proactive monitoring can ward off disruptive and expensive service crises. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in San Diego or throughout the state of California, Progent's phone-based computer support engineers are ready to provide professional and economical system support the moment your business needs it. More than a decade of offering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.
Even if your San Diego office deals with a regular freelance consultant or maintains an in-house IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with unexpected network emergencies or particularly challenging integration problems.
Benefits of Progent's IT Support for Offices in San Diego
Progent's online support services allow your San Diego company to realize the advantages of timely, enterprise-class IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your on-site support resources
For most offices in San Diego or anywhere in California, local computer support providers, whether consisting of independent consultants or an internal maintenance staff, can take care of the majority of technical issues. On the other hand, IT crises might occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support personnel. In these instances, Progent's on-call support experts provide an easy, quick, and budget-friendly solution to supplement your regular resources and to pass on valuable information to increase your ability to resolve downstream problems locally.
- Reduced Reliance on Freelance Service Providers
For IT maintenance, smaller companies often depend on individual freelance consultants. Although independent service people have less internal costs than big support organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your company expands, system unavailability and problems with critical software become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to make sure your IT system is always available.
- Create a Solid Basis for Smooth Expansion
Businesses typically start with an IT architecture created on a shoestring budget. Without a proper framework, band-aid fixes can get thrown onto a weak foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure able to deliver the solid foundation to meet critical business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Product Resellers
Smaller offices need advice and technical education to negotiate an ever more complicated maze of technology options capable of promoting business growth and improving efficiency. They do not need a computer consultant who is trying to sell a certain vendor's products. IT support and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to match IT consulting with the best interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Start Getting Online Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network service, performing a broad variety of technical projects for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only expert IT help, but also a support engineer with proven methods for applying computer knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.