Fast and Affordable Online Support for San Diego Networks
For companies in San Diego or anywhere in the state of California, Progent provides remote help for networks based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.
Progent's remote support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools required to solve the majority of network issues rapidly. This reduces direct expenses because service calls accumulate fewer billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.
Progent's pricing policy for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online service organizations, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor fixes manage to end up as large bills. Progent's skill at disposing of problems efficiently means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies which permit the highest degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your network without compromising corporate security.
Progent's sophisticated customer support reporting application keeps detailed histories for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support rendered to each Progent client by every Progent engineer. This history of trouble tickets and repairs is structured as an easily exploitable proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with important vendors including Cisco and Microsoft make available other vast support knowledge bases and allow quick access to manufacturers' internal product engineers so Progent's remote service specialists can arrive at the most efficient solutions in the least time.
Remote technical services offered by Progent to businesses in San Diego and anywhere in the state of California include:
Authorized Windows Support
Progent's Microsoft-premier remote support professionals can provide computer system repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration consulting, Skype for Business Server migration support, Lync Server integration, and Office Communications Server troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network professionals, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most stubborn issues encountered in network infrastructure design, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an exceptional value since their depth of experience allows them to find solutions for problems rapidly. In common cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment using advanced on-line troubleshooting technology in order to perform fast, secure, and affordable analysis and remediation.
San Diego Contact Information:
Progent offers consulting services and onsite technical support throughout the San Diego Metro Area.
Progent locations in San Diego
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of networking products. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones solutions, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points engineering expertise, Cisco WiFi controllers consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to improve the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recuperate rapidly following a serious penetration. Security solutions available from Progent include: thorough network security and compliance evaluation utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Progent can provide expert online support to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to address a wide range of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in networks that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also help with transitioning from older applications to MS Windows or Linux environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Important Linux variants for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's leading enterprises. Progent's ProSight line of outsourced network management services covers all key facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your San Diego Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your clients in San Diego or anywhere in the state of California quick contact with an effective technical support group with substantial background providing telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Call Center the reputation as a solid driver of company productivity, and Progent's policy is to fix rather than just record IT problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in San Diego, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By uncovering looming trouble spots before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly information system breakdowns. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or systems that incorporate multiple platforms.
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and startups in San Diego or anywhere in the state of California, Progent's phone-based computer support engineers are ready to deliver professional and economical IT help the instant your organization requires it. Long experience offering online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your San Diego company relies on a regular independent consultant or employs a full time IT staff that can handle ordinary network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to resolve unexpected system crises or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in San Diego
Progent's remote network troubleshooting services allow your San Diego organization to enjoy the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your network will derive added strategic value by becoming more reliable, efficient, and secure. Benefits to your business include:
- Convenient remote expansion of your local support resources
For most businesses in San Diego and throughout California, nearby computer service providers, whether consisting of outside consultants or an internal IT staff, can handle the majority of network problems. However, IT crises sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's online service professionals offer an easy, fast, and budget-friendly solution to supplement your local help and to transfer useful knowledge to increase your ability to deal with future problems locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller companies often rely on independent freelance consultants. Although freelance service people have smaller internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of fallback help may require your business to wait for help during an emergency. As your network expands, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system stays up and running.
- Create a Scalable Foundation for Seamless Expansion
Organizations often begin with an information system created on a modest budget. Without a proper framework, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. Such poorly built environments require proper analysis, smart long-term planning, and extensive technical expertise to evolve to a network architecture able to offer the solid foundation to meet critical business demands and facilitate downstream growth.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complicated array of product options available for promoting business growth and improving productivity. They do not need a computer consultant who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a scenario where the proposed
solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Complete Line of Servers
Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 expertise, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site help by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for services delivered during regular working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.