Fast and Affordable Online Technical Support for San Diego Computer Networks
Immediate Online Help for San Diego SystemsFor businesses in San Diego or anywhere in California, Progent provides online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional value because they have the practical background and have access to the sophisticated tools required to solve the majority of information system problems quickly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's advanced online consulting expertise is especially helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and simple model for pricing eliminate situations where quick repairs manage to end up as major tabs. Progent's skill at handling problems quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a set of customized tools and proven processes which promote the maximum degree of efficiency for remote technical support and repair for computer systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to communicate with your company's system without breaching network security.

Progent's powerful customer support database system includes detailed documentation of all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of support provided to every customer by every engineer. This archive of problems and solutions is structured as an easily accessible internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house support staff so Progent's online service experts are able to find optimal resolutions in the least time.

Remote technical support services provided by Progent to companies in San Diego and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight series of network monitoring and management services covers all critical aspects of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential issues can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who require fast response from a dependable Call Center with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest network issues, or be ready in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center team of veteran network experts offers your workers in San Diego or anywhere in the state of California rapid communication with a reliable technical support group with extensive background delivering phone help and online troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a solid contributor to business success, and Progent's target is to resolve rather than merely annotate IT problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online advanced engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By spotting potential problems before they grow into crashes, proactive monitoring can avoid disruptive and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate multiple operating systems.
How Your San Diego Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in San Diego or throughout the state of California, Progent's online computer support specialists can provide expert and economical IT support the moment your organization needs it. More than 15 years of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve IT problems quickly while eliminating the expense and lost time that comes with on-site support calls.

Even if your San Diego company relies on a regular independent consultant or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to handle sudden system crises or especially complicated integration projects.

Features of Progent's Online Computer Services for San Diego
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in San Diego or anywhere in the state of California the greatest leverage for your support investment. Whether you require occasional phone help and remote troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the cost and administration overhead of running a large internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of network service, executing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

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By using virtual server technology, companies can operate multiple virtual servers on one actual server. Virtual server technology enables IT organizations to gain all the benefits of server segmentation, but without the costs that goes with purchasing extra server equipment. Virtualization is the critical technology behind private clouds, which offer major benefits such as reducing the costs of capital equipment, datacenter facilities, and administration while enhancing data security, network availability, and recoverability. Other important server management technologies are server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's certified server management specialists can help you with all areas of server virtualization and management to allow your business to cut costs and save time.

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SCCM 2016 Professional
SCCM 2016 Intune Integration Help and Support

System Center Configuration Manager 2016 automates software provisioning at scale, centralizes compliance settings control, inventories network assets, guards against corporate data leakage, performs network health monitoring, allows secure self service, and delivers a common point of control for managing multi-OS networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help businesses of any size with any facet of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

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Microsoft Dynamics Reports
Dynamics GP Modifier Specialist

Progent's background delivering Microsoft .NET services and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom line-of-business programs and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can help you design reports that let you track your business more thoroughly, transforming uncooked data into useful insights into your business.

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Progent can help you to deploy Cisco's networking products to create a robust foundation for your onsite, cloud-centric, or hybrid data center and streamline operations in vital areas including hardware consolidation, security and compliance, versatility, uptime, and recoverability.

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Progent's pricing model is to bill for online support and in-person help per minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big bills for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

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Progent provides nationwide remote help and consulting services for companies that run Sun Solaris environments or whose information systems feature a mix of Solaris and Microsoft Windows products. Online network consulting offers maximum return for your information technology dollar by protecting user productivity and limiting the hours billed for computer repair services. Advanced online access tools and skilled service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by going to your site. In most of situations your IT problems can be dealt with over the phone or through a mix of telephone help and remote access. Progent can make available Cisco CCIE infrastructure experts and CISA certified security professionals to assist with the toughest network problems.

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Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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Progent's Data Center professionals can help you identify high availability data centers that meet the specific needs of your company. Fault tolerant collocation sites are especially appealing to small organizations because of their low cost and convenience compared to pursuing a do-it-yourself strategy. Trying to create an on-site data center with even a basic level of fault tolerance is too expensive for the majority of small companies. Progent can show you how to get all the advantages of non-stop data centers and 24x7 colo sites by offering a full range of consulting and maintenance services.

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Technical Support Services for SQL Server 2016
SQL Server 2016 Enterprise Information Technology Consulting

SQL Server 2016 introduces significant improvements in speed, scale, security and compliance, high-availability, BOYD integration, plus built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud resources. Progent's Microsoft-certified consultants can provide remote and onsite support to help organizations of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.

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Progent can help small companies to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises apps and resources and ensure you avoid the common errors small companies make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Android handhelds.

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Microsoft Project Server 2013 Applications Support
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Progent's Microsoft-certified engineers can provide in-depth expertise in deploying, using and debugging all versions of Microsoft Project Server and can provide a broad range of cost-effective remote support services based on proven best practices to help businesses of any size to get all the benefits of this leading project management solution. Support services available from Progent include system planning, software configuration and upgrades, setting up safe collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training.

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Progentís Microsoft-certified consultants offer small and midsize businesses computer consulting, support, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and data. SharePoint Portal Server offers a central spot for your employees or clients to access, manage, share and interact with useful information, documents, and software and to communicate with other people. It allows faster and better decisions, more effective access across teams and more economical business practices. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information accessible within and outside an organization. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the knowledge theyíve developed in a manner that makes data convenient to locate, download and apply.

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Symantec VPN Network Consulting
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Progent's Symantec experts can help you maintain legacy Symantec firewall and Symantec VPN products including the Raptor and VelociRaptor family or show you how to migrate to more recent firewall solutions. Progent can also help you create and implement a complete security plan that can incorporate firewall/VPN appliances and utilities, outsourced security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the expertise to be your single source for continuing technical support, maintenance, training, and security expertise.

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The experience of Progent's certified Windows Server consulting team, with an average of over 10 years of work in Microsoft technology, ensures you success in identifying the version and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with designing, installing, administering and supporting sophisticated IT solutions based on Windows Server, and can assist your migration from Windows 2000 Server or Windows NT.

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Remote 24x7 network monitoring, proactive alerts, and actionable reports are vital to maintaining the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management technology has advanced so far that businesses of any size can get a level of protection that was once reserved for large enterprises. Progent offers several Remote Monitoring and Management (RMM) solutions delivered as economical service packages designed to assist your company to identify and fix a an array of network problems before they get big enough to impact your business.

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Progent's consultants offer remote and on-premises consulting services for organizations of any size to evaluate the benefits of migrating to Skype for Business from any release of Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you design and verify a security strategy for your Skype for Business deployment that meets regulatory requirements.

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The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of support in Microsoft integration, ensures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also help you with planning, deploying, administering and supporting sophisticated IT solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.

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Progent's Cisco-certified SIP integration consultants can help you to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected SIP trunks and can provide cost-effective remote or on-premises support to assist companies to move efficiently to a productive unified communications network that delivers fast return on investment. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business and Lync for access to a SIP PSTN trunk.

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Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and support Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to evolve with your changing business needs. Progentís Cisco-Premier network consultants support Ciscoís complete line of products aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

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Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of experience offers you a convenient one-stop source to show you how to create and maintain a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Mandrake.

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Microsoft SMS Support Outsourcing
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Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-powered systems through SMS Feature Packs. Feature Packs reduce the overall operational costs of managing and configuring software products by making it easier to copy system images, control mobile computers, and operate management tools. In addition to advising you about techniques to cut management costs by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can help you plan and perform IT projects that cover processes that Feature Packs are intended to streamline. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to develop efficient processes and standards to manage handheld computers and intelligent mobile communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a security strategy that includes standards, procedures and IT products to keep your IT network safe.

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WSUS Services
Microsoft SUS Consultant Services

Microsoft Windows Server Update Services allows network administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, network support staff can completely and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your system environment.

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Progent's Microsoft engineers offer in-depth support in implementing, using and debugging all versions of Project Server and can provide a wide range of affordable online support services following industry best practices to assist organizations of any size to get all the benefits of this leading platform. Support services offered by Progent include solution design, software configuration and upgrades, setting up safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training classes.

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Progent's Microsoft-certified engineers can provide in-depth support in deploying, managing and debugging all versions of Microsoft Project Server and can provide a broad variety of affordable remote support services based on industry best practices to help businesses of any size to get all the advantages of this leading platform. Services available from Progent include solution design, software configuration and upgrades, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and customized online training classes.

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Progent's Private Cloud Hosting outsourcing offers complete hosting of a small company's production servers in a solution that delivers the maximum degree of availability and expandability and is also simple to transfer to any data center. Progent's Private Cloud Hosting and Management services are built upon proven virtualization techniques that allow small and midsize businesses with mixed- platform IT systems to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class reliability and an unmatched degree of vendor flexibility.

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Progent offers national urgent help and troubleshooting services for companies that run environments powered by variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help offers optimum return for your information technology budget by preserving client efficiency and shortening the hours charged for computer analysis and repair. Sophisticated online support tools and experienced technicians and engineers combine to enable Progent to solve most network issues without squandering time and expense by traveling to your location. In most of situations your IT issues can be remediated by telephone or via a combination of phone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP certified security professionals to help with the toughest network issues.

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Progent provides expertise for security analysis packages such as Microsoft Baseline Security Analyzer for performing a variety of automatic system auditing scans to uncover possible security problems. Progent has broad knowledge of network analysis tools and can show you how to understand testing reports and react appropriately. Progent can show you how to build security into your company operations, install scanning tools, plan and implement a secure system architecture, and recommend procedures to maximize the safety of your network. Progent's security engineers are ready to assist you to set up a firewall, design safe remote connectivity to email and business applications, and integrate virtual private network. Progent's qualified security consultants can also test the security of web applications and can conduct comprehensive security assessments of company-wide security to validate your company's compliance with key international security standards such as HIPAA, NIST, and ISO.

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Online Help for PIX 500 Firewall

Cisco's PIX firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you assess whether to adopt more current firewall products from Cisco. Progent's Cisco technology experts can help you design and implement a smooth upgrade to Cisco ASA 5500-X firewalls following leading practices.

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Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and troubleshooting Microsoft SCOM solutions and offer organizations of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for SCOM 2012 servers that provides the performance and resilience needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast remote or onsite troubleshooting to help you to remediate serious problems uncovered by SCOM 2012.

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Microsoft Forefront TMG 2010 Remote Troubleshooting

Microsoft Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a centrally managed Internet gateway that delivers a one-server solution for a variety of security functions including an application and network layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security reporting features, permits customized reports generated by SQL Server, integrates with Active Directory to simplify authentication, and can be operated as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can help you to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint; install Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and delivers powerful innovations as well as a revamped architecture. These enhancements favorably impact key areas including ease of administration, availability, security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can assist your organization to evaluate the possible business benefits of upgrading to Exchange Server 2013, design an efficient test and rollout strategy, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote support and management for Microsoft Exchange Server 2013.

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Progent's Network Help Desk Outsourcing Services are intended especially for small businesses who require immediate access to a Help Desk Call Center with expert phone support and effective escalation capability but who have to work within a limited network support budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Helpdesk Applications Recommendation and Integration.

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Windows 8.1 is designed to run on computers from smartphones and slates to power-user desktops. A wealth of new and improved features, including touch screen interface and signature tile user interface, offer a broad range of benefits for companies who understand how to exploit them. Progent's Microsoft-certified consultants can assist bring your organization up the learning curve with Microsoft Windows 8.1 and make sure you derive significant business value from the operating system's various technical enhancements.

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Microsoft Windows Enterprise Directory requires extensive hands-on experience to configure optimally across an enterprise. Progentís Microsoft Premier engineers are experts in designing, integrating, and maintaining complex Microsoft Enterprise Active Directory projects. Progentís fields of expertise with Windows Active Directory include replication problems, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up residual beta version configuration objects in online AD environments, and repair of failed installations of Active Directory and AD-associated programs.

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Progent can help you with every aspect of Azure cloud migration such as needs analysis, prerequisites assessment, system design, pilot testing, deployment, automated administration, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance validation. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so that your clients can securely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to create a hybrid cloud environment that seamlessly integrates physical datacenters with Azure resources.

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Progent's Test and Training Lab at the QTS Data Center is available for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers without sufficient internal resources to configure effective test systems, the lab cuts capital costs and engineering risk while keeping vital network initiatives on schedule.

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Progentís Technical Response Center (TRC) provides national extended hours remote troubleshooting for networks powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service professionals provide after-hours phone help and online secure computer access to troubleshoot and repair technical problems rapidly and affordably. The scope of IT expertise available from Progent's staff of nationwide service professionals makes it possible to escalate even the toughest problems to competent specialists as needed. For critical issues, the Technical Response Center tries to respond to your call for service within one hour.

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Progent's Citrix-certified engineers can assist your company to understand the business benefits of XenServer as well as additional Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can also assess your existing XenServer deployment and help you to enhance resource utilization, responsiveness, protection, availability, and disaster recovery.

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Progent can provide economical online support from IT engineers with expertise in a wide range of products and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus laptops and smartphones. Progent can provide consulting support for leading data protection platforms such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent can assist you to implement, upgrade, or troubleshoot backup/restore systems for a range of architectures including on-premises, edge to datacenter, cloud-based, or a mix.

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SQL Server 2008 delivers powerful, familiar tools to IT experts and information workers, lessening the difficulty of creating, integrating, managing, and accessing enterprise data and database applications in environments ranging from handheld devices to enterprise data systems. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with real-world experience and wide knowledge in planning and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.

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Progentís professionals provide experience in a variety of technologies related to mobile networking including system architecture, Activesync, wireless protection, wireless email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified consultants can save your organization work and money by applying their wireless expertise to help you select and configure wireless access technologies that fit the needs of your business. Progent can also optimize your IT infrastructure so that mobile data devices work better.

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Remote management cards offer IT administrators complete control over a server without the requirement for an on-site presence. Through these server management cards, all console screen information plus keyboard and mouse functionality are transferred to an off-site session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to plan, implement, and manage a high-availability company network that includes remote server management cards and Progent can use these remote management cards to provide low-cost off-site technical support. Progent has experience with a number of remote server management cards including Aten remote server management cards, American Megatrends MegaRAC remote management cards, Dell DRAC cards, HP Lights-Out 100c remote management cards, and Peppercon eRIC remote management cards.

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CRISC Certified Risk and Information Systems Control Systems Engineer Services
CRISC Certified Risk and Information Systems Control Consulting Services

Progent can provide the services of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management (ERM) solution based on leading practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

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Microsoft System Center Operations Manager On-site Technical Support
Monitoring and Reporting Setup and Support

Small to middle size companies can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco certified network consulting professionals. With Progent's affordably priced network service packages, mid-size organizations can choose a simple co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent supports System Center Operations Manager 2007 to offer small and midsize business information systems enterprise-class availability, protection and performance.

Remote Technical Support for Mac and Windows Active Directory Troubleshooting for macOS and Windows integration
WatchGuard Fireware information Systems Audit
Cybersecurity Companies for WatchGuard VPN

Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard XTM and Firebox lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall security appliance that aligns with your security plan and meets your IT budget. Progent can also help you to integrate WatchGuard Firewall and WatchGuard SSL VPN products with security products from other suppliers and provide a one-stop source for network support, education, and security expertise.

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Services for Citrix desktop virtualization
Citrix VM desktops Network Engineer

For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop environment that improves the strategic impact of your information system; integrate XenDesktop software with your physical and virtual servers, user computers, and peripherals; migrate your older desktop virtualization software to the latest releases of XenDesktop; and provide comprehensive remote technical support. Progent can also train your IT staff to adhere to best practices to maintain XenDesktop efficiently.

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SQL Server 2016 and Hyper-V Network Consultants
Configuration for SQL Server 2016 Azure Backup

SQL Server 2016 introduces major enhancements in performance, scale, security and compliance, uptime, mobile computing integration, and built-in business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, R language support, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud operations and services. Progent's Microsoft-certified consultants can provide remote and onsite support to assist businesses of all sizes to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

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Help and Support for Exchange 2013 eDiscovery
Exchange 2013 Security Engineer

Exchange 2013 includes major enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important new features as well as a revamped architecture. These enhancements affect key areas such as manageability, availability, compliance, operational costs, collaboration, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.

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Apple macOS and Windows Support and Setup

Progent's support specialists in Mac and Windows technology can show you how to combine Mac and Windows systems into seamless environments with resource sharing and collaboration functionality. Enabling productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to offer expert assistance to businesses that rely on these technologies to keep their competitive advantage. Progent can also assist you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.

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ISSAP Firewall Audit
CISSP-ISSAP Certified Security Firms

Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous examination and extensive work with network security architecture. ISSAP security experts have comprehensive understanding of access management mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security experts can assist your business with all aspects of secure network architecture.

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Exchange 2016 Collaboration Engineer
Exchange 2016 In-Place Hold Technical Consultant

Progent can assist your business in all facets of your migration to Microsoft Exchange 2016 including designing HA system topology for a local, cloud-based or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up HLB for fault-tolerant client access services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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Progentís IT outsourcing packages provide affordable network support for medium-size corporations. Whether it involves planning network architecture, setting up an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your network, or creating an on-line business application, outsourcing your network engineering services can smooth out costs and eliminate uncertainties, allowing IT support budgets to increase in a more moderate and manageable manner than is feasible by amassing a large, all-purpose in-house network support staff. Progentís Outsourcing White Paper and flyers explain how Progent can enable you to create a protected and highly available network foundation for your critical Windows-powered applications including Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

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Private Clouds for Small Businesses Specialist
Private Cloud Virtual Datacenter Hosting Consultant

Progent's ProSight Virtual Hosting service offers advanced virtual server technology, a world-class data center facility, and the technical support expertise of Progent's Microsoft-certified consulting group to provide small companies with a complete IT outsourcing solution that enhances network dependability and protection, eliminates management distraction, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have each of its software platforms and critical application servers hosted in a secure and reliable facility on a high-performance, high-availability virtual server set up and maintained by Progent's network support experts.

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Macola Developer Firm
MAS 90 Coding

In addition to providing the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX (Axapta), Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide programming, troubleshooting, management help, upgrade assistance, and 1-on-1 or group online training classes tailored to address your particular needs. Progent's consultants also can show you how to integrate and maintain a secure, reliable network foundation to run your ERP, MRP and accounting solutions.

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Integration Support for Immersive Telepresence
Cisco Video Conferencing Consulting

Progent offers the services of a certified engineer with an extensive background integrating technology from the major telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can assist your company to design, configure, expand, or maintain a telepresence environment that preserves your investment and maximizes the strategic value of your IT system. Progent also offers the services of network infrastructure consultants able to help companies of all sizes to build and maintain a communications network that provides the performance, reliability, security, and expandability you need to accommodate your telepresence solution.

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Computer Help for Apple Certified Support Professional (ACSP)
Certified Information Systems Auditor (CISA) Network Integration

Progent offers customers the services of engineers who have been awarded some of the computer industry's most prized credentials. Progent believes that customers have the right to know that their IT service consultants have formal testing as well as extensive real-world experience so that Progent's customers can engage Progent's service with trust. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially better vendor help than is offered to uncertified consultants, enabling Progent to deliver clients a better level of computer service. In other cases, major credentials such as CISM or CISSP for IT security can aid enterprise customers to demonstrate compliance with regulatory requirements by using the services of accredited industry professionals.

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ISA 2004 Firewall Outsourcing
Online Consulting for ISA 2004 Firewall

Progent's certified ISA Server consultants have broad experience creating corporate security solutions for information systems with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA Server engineer can help your small or mid-size company design and implement a configuration of Microsoft ISA Server 2004 that meets your information security requirements without limiting your productivity.

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System Repair for North Dakota

Progentís Technical Response Center offers nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Premier support engineers provide phone support and online direct computer access to isolate and repair network problems quickly and economically. The scope of IT experience represented by Progent's team of nationwide support professionals makes it possible to escalate even the toughest problems to qualified specialists as needed.

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Microsoft SQL Server 2000 is a complete, web-aware database and data analysis package that opens the door to the rapid creation of cutting-edge high-end programs that can provide your business a critical competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

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SCOM Management Packs Network Consultants
Consultants for System Center OpsMgr 2012

Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and repairing SCOM environments and can provide organizations of any size expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical problems detected by SCOM 2012.

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Skype for Business Mirrored Back End Servers Services
Microsoft Skype for Business Presence Consultancy

Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts offer online and onsite support services to assist your company to maintain and repair your existing Lync 2010 environment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also help your organization to plan and execute an efficient Skype for Business migration.

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Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of IT support, executing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a refined set of individual best practices that are combined into shared best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve real-world IT problems rapidly.

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Hermes ransomware recovery Engineer
Specialist for Dharma ransomware recovery

Progent's proven ransomware recovery consultants can help you to restore a network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or MongoLock.

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Juniper SSL VPN Router Technical Support

SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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Specialists for Exchange 2007 Online Support for Exchange Server 2007
Small Business Computer Consultancy Firm
Small Office Information Technology Manager

Progent provide organizations of any size enterprise-class network online or onsite consulting for networks powered by Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified IT consultants also can provide security consulting for businesses ranging from the small office to the worldwide enterprise.

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Microsoft Solutions Framework Project Methodology Information Technology Outsourcing Company

When performing IT projects for corporate customers, Progent follows a phased methodology driven by specified milestones in order to meet budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management procedures derived from the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture proposals, pilots, design adjustments, and professional deployment. All phases are documented to provide a detailed description of technical services performed and to help in downstream network maintenance.

Support and Setup for Windows Emulation for macOS Windows Virtual Desktop for Apple Mac Online Help
Windows Server Essentials Disaster Recovery Consulting
Windows Server Essentials Remote Web Access Services

Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile platform that enables small businesses to transition from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes on-premises and cloud-based software and infrastructure. Progent's consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the possible productivity and cost benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent can provide full-service project management to help you plan and execute an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting help, troubleshooting, and customized training.

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Microsoft Certified Intune and Windows 10 IT Consultants
Online Troubleshooting for Intune Certification Management

Progent's Intune consultants can help your company to assess the strategic case for adopting Intune for administering your portable computers including laptops, phones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can help your company to configure policies, plan and deploy test environments to confirm the appropriateness of Intune for your network, deploy Intune throughout your enterprise, combine Intune with SCCM for unified change management, and maintain your Intune deployment.

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Offsite Managed Backup and Recovery Services Consultant
Cloud Backup Security and Compliance Remote Troubleshooting

ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information.

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Windows Server 2016 Nano Server Consulting Services
Windows Server 2016 Live Migration Support Services

Progent's certified IT experts offer Windows Server 2016 integration consulting to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.

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network asset documentation management Specialist
certificate expiration management Consultants

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.

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SQL Server 2014 Encryption Key Management Support Services
Technical Consultant for SQL Server 2014 Migration

SQL Server 2014 incorporates significant improvements in critical areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises consulting services such as planning, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

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Les Kent has a 35-year track record of successful network integration, executive administration, marketing, and operations. He has shown a knack for developing elegant IT solutions while working as a network designer, application developer, project manager, implementation expert, and troubleshooter for small companies, new ventures, and global corporations.

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Windows 2012 R2 Support Services Help and Support
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ISA 2004 Standard Edition Server Specialists
Microsoft Firewall Computer Consultants

Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring ISA Server-based security installations for IT networks with many sites, mobile workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your company in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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SharePoint Online Support

Progent's Microsoft-certified experts can help you evaluate the business case for deploying Microsoft SharePoint Server 2007, advise you on the most appropriate edition of SharePoint for your circumstances, provide setup and integration expertise, help you to set up Microsoft SQL Server as a back-end DBM, improve your network integrity, integrate your standard and customized application software to work with SharePoint 2007, develop a comprehensive security strategy that includes portal technology, and provide maintenance and Help Desk support.

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