Consulting Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were at one time among the most successful products for maintaining location-independent connectivity to messaging, scheduling, web-based programs, and other vital business information. Progent can provide San Francisco, California companies support from BlackBerry-premier professionals who can assist organizations to manage their BlackBerry environments or transition efficiently to a current mobile platform.

As the sophistication of small company networks has expanded, and as the need for enterprise-class protection, reliability, and recoverability has grown to be the norm for businesses of any size, effective deployment and maintenance of BlackBerry solutions has become more challenging. To deal with issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations often turn to outside support firms who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, combined with Progent's proven online support capabilities, provides small businesses an economical alternative for integrating BlackBerry products seamlessly into their information network.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to track and control BlackBerry devices across your company, recommend security policies that are right for your company, develop custom wireless software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and support of BlackBerry wireless handsets, providing a single platform for handling key tasks such as device installation, upgrades, and retirement while also offering a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports seamless integration between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Configuration Help

BlackBerry BES Server provides a wealth of data protection options beginning with advanced encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in selecting degrees of protection to match the special requirements of your company's network. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and activate them wirelessly. Examples of these over-the-air configurable security features include:

  • Lock down a smartphone
  • Wipe information from a misplaced or stolen device
  • Lock out Bluetooth functionality
  • Enable built-in protection against malware

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent users from loading or executing unsafe or prohibited programs. Progent can assist you to choose protective processes such as:

  • Specify exactly which applications are allowed on the device
  • Block external programs from using persistent storage on the BlackBerry device
  • Determine what resources third-party applications can use on the BlackBerry smartphone
  • Limit the kinds of access third-party software running on the smartphone can initialize
  • Block all third-party programs from being installed or run on the BlackBerry smartphone

Progent's Remote BlackBerry-premier Technical Support is Quick and Economical
For companies in San Francisco, California who require quick and affordable access to a certified BlackBerry support professional, Progent delivers efficient remote assistance from a seasoned network support team who have provided network solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Online support avoids travel expense and lets engineers resolve problems quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and offer professional support in fields such as troubleshooting synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, handset detection, email consistency, web browsing, wireless connectivity, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote technical assistance for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support expenses low and, by handling issues promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also help you to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist you to define and implement sensible security options.

Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Support from a RIM BlackBerry-Certified Consultant
If you wish to get in touch with Progent about professional expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.