Consulting Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless smartphones were once one of the most successful products for maintaining mobile access to messaging, scheduling, web-based programs, and other vital business information. Progent can provide San Francisco, California companies support from BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a modern smartphone platform.

As the complexity of small company networks has increased, and as the demand for enterprise-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, successful integration and support of RIM BlackBerry solutions has become more challenging. To address areas like security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging servers and corporate databases, small organizations frequently resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, doing away with the need for an in-house BlackBerry technology expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of experience, combined with Progent's efficient online service delivery capabilities, provides small companies an economical alternative for incorporating BlackBerry products seamlessly into their business information system.

Progent's consultants can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous releases of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, customize wireless applications, and make sure that your network architecture is properly configured to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered quickly and safely.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, offering a centralized platform for controlling critical jobs such as smartphone deployment, updates, and deactivation and also offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server includes a variety of data protection capabilities starting with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent versatility in selecting levels of protection to match the special requirements of your environment. Progent's BlackBerry authorized engineers can help your company to select powerful security features and enable them wirelessly. Examples of these wirelessly selectable security features include:

  • Lock down a device
  • Wipe information from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BlackBerry Enterprise Server also provides versatility in determining how to prevent mobile users from loading or running unsecure or prohibited applications. Progent can assist you to choose blocking techniques like:

  • List precisely what programs are allowed on the device
  • Prevent third-party software from using non-volatile memory on the BlackBerry device
  • Determine what functions third-party programs can access on the BlackBerry smartphone
  • Restrict the kinds of access third-party software running on the BlackBerry smartphone can establish
  • Prevent all external applications from being installed or run on the smartphone

Expert BlackBerry Technical Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available remotely to provide prompt technical help to businesses in the San Francisco region or throughout the state of California. Progent's seasoned online technical support experts have helped businesses resolve computer problems and reduce IT service costs in each state in the country and established a large base of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide online assistance for a wide selection of issues associated with BlackBerry products including wireless synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and improving mobile security. Major BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out common support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified experts can also help you to resolve a wide array of problems concerning synchronization, device detection, email reconciliation, web access, wireless connections, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs at a minimum and, by handling problems quickly, improves the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to install and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, system design, roll-out planning and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help you to determine which administration approach and hardware products meet your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart decisions concerning options for software editions, server hardware and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Professional
In order to contact Progent about engineering support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.