Wireless Technology Consulting

Consulting and Technical Support Services for BlackBerry Environments
BlackBerry mobile smartphones were once among the most successful products for maintaining anytime-anywhere access to messaging, scheduling, web-based programs, and other critical business information. Progent offers San Francisco, California businesses the expertise of BlackBerry-certified experts who can assist companies to manage existing BlackBerry environments or transition efficiently to a more popular smartphone platform.

As the sophistication of small company IT technology has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and shared databases, small organizations often resort to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and repair BlackBerry environments affordably and effectively, doing away with the need for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven online support capabilities, gives small companies a budget-friendly alternative for integrating BlackBerry technology productively into their business information system.

Progent's experts can assist your company with SQL Server 2019 integration support, SQL Server 2016 management consulting, and Microsoft Exchange Server setup so that your data and messaging systems function efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to track and support BlackBerry smartphones across your business, recommend security policies that make sense for your business, develop custom mobile software, and make sure that your network architecture is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of BlackBerry smartphones, providing a centralized solution for handling critical tasks such as device installation, updates, and retirement and also providing a solid infrastructure for data protection and high availability. BlackBerry Enterprise Server supports transparent integration between Exchange, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server offers a wealth of data protection options starting with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of security to meet the specific needs of your mobile network. Progent's BlackBerry authorized consultants can help your company to choose advanced security functions and enable them wirelessly. Examples of these wirelessly selectable security settings include:

• Disable a smartphone
• Wipe information from a misplaced or stolen BlackBerry device
• Lock out Bluetooth functionality
• Enable internal defenses against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep BlackBerry users from installing or executing unsafe or unauthorized applications. Progent can help you to select blocking processes such as:

• Specify precisely what programs are allowed on the device
• Block external applications from allocating non-volatile memory on the smartphone
• Determine which functions third-party programs can access on the BlackBerry smartphone
• Limit the types of connections third-party applications running on the BlackBerry smartphone can initialize
• Prevent all third-party programs from being installed or run on the smartphone

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting skills range from troubleshooting synchronization problems to designing wireless productivity solutions based on BlackBerry BES Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange Server data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, troubleshoot, and document a mobile wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements analysis, solution design, deployment strategy and execution, performance optimization, configuration of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to design a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, help you to decide which management approach and physical components meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed choices about alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry expert can assist you to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-premier security specialists to perform network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
If you wish to contact Progent about professional assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.