In addition to offering fast contact with high-level network consultants and subject matter experts (SBEs) to assist San Francisco, California organizations with discrete technical problems or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more broadly defined assistance such as PC help, network administration, and Help Desk call center response. On-demand staffing makes it possible for businesses to respond to planned or unexpected increases in demand for network services, which may result from scenarios like mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Temporary staffing can also cover voids caused by the loss of in-house IT personnel because of scheduled vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staffing Services
Progent's temporary staff augmentation services give businesses the flexibility to react to surges in demand for network personnel without dealing with the costs and delays associated with vetting and recruiting appropriate IT help and without the burden of increasing your full-time staff size.
Key features of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to proven IT professionals
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your in-house IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
- Close working relationship with a world-class, full-service resource for network support
Progent's co-managed Call Center service is a proven on-going staff expansion option that enables IT groups to divide the responsibilities of Help Desk support seamlessly between their in-house network personnel and Progent's nationwide pool of technical support specialists. Working as a seamless extension of your full-time Call Center, Progent's shared Help Desk service is a joint support solution powered by the leading group PSA platform for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and generating documentation.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network services for businesses across the United States. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for San Francisco, California Organizations
Progent's seasoned roster of certified consultants and technical experts can provide San Francisco, California businesses a broad array of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for San Francisco, California Businesses
To learn more about Progent's short-term staffing services for San Francisco, California companies, call 800-993-9400 or visit Contact Progent.