Immediate Remote Support for San Francisco California Computer Systems
For organizations located in San Francisco California, Progent provides remote technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex networking issues, plus the assistance of CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage because they have the practical background and are equipped with the advanced tools needed to resolve most network problems quickly. This reduces direct costs since service calls accumulate fewer billable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization benefits additionally with indirect costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you owe only for the services that you actually get. In contrast to typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast repairs manage to turn into large bills. Progent's skill at solving problems quickly means you saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes which promote the highest level of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to communicate with your company's computer system without violating system security.
Progent's advanced service database application maintains comprehensive documentation of all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of support rendered to each Progent client by any consultant. This history of problems and repairs is stored as a readily searchable support knowledge base that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft make available other extensive technical knowledge bases and allow priority response from vendors' in-house support staff so Progent's remote service specialists can find optimal resolutions promptly.
Remote support offered by Progent to businesses in San Francisco California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier online service engineers can provide computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help your business to install, configure, repair, and administer workstations and laptops powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most difficult problems occurring in network design, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to resolve problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network via state-of-the-art remote troubleshooting technology to perform fast, safe, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs offer consulting for the entire range of Cisco's popular family of connectivity products. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers installation and upgrades, Cisco Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki wireless access point planning and set up, Cisco Aironet Wireless APs consulting help, Cisco wireless controllers consulting, Cisco VPN and Security Integration help, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can strengthen the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent cover in depth network security assessment utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe techniques for remote and mobile access; securing your messaging system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help organizations of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies such as system architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux environments. Progent's team-based methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for contract IT projects. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your San Francisco Business Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk software to address the particular demands of your business, or adding occasional online personnel to work with your existing Help Desk group during high-demand scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Call Center team of seasoned information technology experts offers your customers in San Francisco California immediate communication with a large network service group with extensive background providing phone support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk recognition as a significant contributor to business success, and Progent's target is to fix and not merely report IT problems.
- Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver businesses in San Francisco California remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your IT maintenance is proactive rather than reactive. By detecting looming issues before they evolve into downtime, remote monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by a combination of operating systems.
To get in touch with Progent about emergency phone-based help with Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
For organizations and startups in San Francisco California, Progent's phone-based network support specialists can provide expert and affordable IT help whenever your business requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve network problems quickly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your San Francisco business relies on a local freelance consultant or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve unexpected network crises or especially challenging integration projects.
Features of Progent's Online Network Support for San Francisco California
Progent's online help, Internet-based troubleshooting, network security consulting, and network administration services offer companies in San Francisco California unparalleled leverage for your support investment. Whether you need occasional telephone help and remote network repair or full-time Help Desk call center services and system administration, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to businesses in San Francisco California and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent offers remote support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum fee for phone service and imposes no periodic retainer for support services delivered during normal working hours. This keeps you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from on-staff specialists with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Customization
MS Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Help
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Programming
MySQL Management and Software Design
Apple Mac Support
Amazon Marketplace Web Service Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough information technology solutions that match the unique needs of your company.
- Advanced Remote Connectivity Tools
Protected remote connectivity allows Progent's support professionals to see exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise demand a costly personal service call. State-of-the-art remote connectivity software and expert engineers together enable Progent to resolve most IT issues quickly and economically. Progent is an industry leader in online support and remote system tracking.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For offices with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose clients need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on offering high-value skills where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.