Fast and Affordable Remote Troubleshooting for San Francisco California Information Networks
For companies in San Francisco California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts offer excellent leverage due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems quickly. Efficient support lowers immediate expenses because solutions require minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company saves additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's pricing policy for online support is structured to leverage your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote service companies, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions manage to turn into major invoices. Progent's skill at handling technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of optimized tools and proven methodologies that allow the maximum level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to communicate with your network remotely without compromising system security.
Progent's proven customer support reporting application stores comprehensive records describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of support rendered to every Progent client by every engineer. This database of issues and solutions is organized as a readily searchable support knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors including Cisco and Microsoft open up other massive support databases and allow quick response from manufacturers' in-house engineering staff so Progent's remote consulting experts are able to come up with the best resolutions promptly.
Remote technical support services offered by Progent to businesses in San Francisco California include:
Certified MS Windows Expertise
Progent's Microsoft-certified remote support professionals offer computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to assist you company to install, configure, repair, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services include offering Microsoft Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and validates an individual's technical knowledge at the expert level. CCIEs know how to handle the most complex challenges occurring in network infrastructure planning, installation, maintenance, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or identifying program patches. Cisco CCIEs represent an excellent cost-effectiveness since their broad experience enables them to find solutions for problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can connect to your network via advanced on-line support tools to provide fast, safe, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of connectivity appliances by providing consulting services that include:
CISSP and ISSAP Premier System Security Engineers
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to bolster the immunity of your Windows, Apple macOS and OS X, Linux network against attacks or help you to recover quickly following a damaging breach. Security services available from Progent include: in depth network security and compliance audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile communication; securing your email system from spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can produce reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad spectrum of computer technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older systems to Windows or Linux solutions. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide emergency online assistance troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all critical aspects of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your San Francisco Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of online desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or revamping your current one, identifying or customizing Help Desk Call Center software to handle the special needs of your company, or providing occasional phone support personnel to reinforce your internal Help Desk group to deal with high-demand events such as software transitions, major updates, or rolling out brand new applications.
Progent's Call Center team of veteran network consultants gives your customers in San Francisco California quick assistance from a reliable network service resource with extensive background delivering phone help and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk recognition as a solid driver of company performance, and Progent's aim is to solve and not just record IT issues.
- Business Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff provides online professional consulting expertise and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training services, visit Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver organizations in San Francisco California remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they cause crashes, remote monitoring can minimize disruptive and expensive information system failures. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a mix of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and new ventures in San Francisco California, Progent's online computer support specialists can provide effective and economical IT help whenever your company has to have it. More than a decade of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your San Francisco business deals with a local freelance consultant or employs an in-house organization that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system emergencies or particularly complicated integration projects.
Details of Progent's Remote Computer Support for San Francisco California
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services offer offices in San Francisco California unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in San Francisco California and is also ideal for customers in geographic regions that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you use. Progent has no minimum charge for phone help and asks for no periodic subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide access to authorized specialists with skill in designing, deploying, and supporting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting services include technology integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Application Design
Amazon MWS Programming
By offering a convenient one-stop source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that fit the unique requirements of your business.
- Sophisticated Remote Connectivity Tools
Protected online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand an expensive personal visit. Sophisticated remote connectivity tools and expert technicians together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24-hour Service for High Network Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide variety of IT projects for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just expert technical help, but also a consultant with proven approaches for applying technical knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help per minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to each client. The discipline of documenting and archiving support activity allows more effective service and eliminates a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.