Fast and Affordable Online Help for San Francisco California Information Networks
For businesses located in San Francisco California, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage because they possess the real-world background and have access to the advanced tools required to resolve the majority of information system issues quickly. This reduces direct expenses because service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's billing policy for online help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you are charged only for the services that you actually get. Unlike typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate scenarios where fast solutions somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized technologies and field-tested processes which allow the maximum degree of efficiency for remote help and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's remote service group to interface to your computer system without breaching network security.
Progent's sophisticated technical support database application stores thorough records for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of assistance provided to every Progent customer by any Progent engineer. This history of anomalies and responses is stored as an easily retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and close associations with key vendors including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts are able to come up with the most efficient solutions promptly.
Remote services available from Progent to customers in San Francisco California include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver computer system repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help your company with a broad variety of platform support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle even the most difficult issues occurring in network infrastructure design, integration, management, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs provide exceptional value since their deep experience allows them to fix problems rapidly. In common cases, less experienced engineers can wrestle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of sophisticated on-line troubleshooting tools to provide fast, secure, and affordable analysis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of networking appliances. Cisco technology expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless APs engineering services, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of system protection services that can enhance the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up quickly following a serious penetration. Security support services available from Progent include: comprehensive data security and compliance evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a broad range of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can provide emergency remote help troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX including:
Mac OS X
IBM AIX Operating System
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:
How Your San Francisco Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk Call Center programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete solution that manages all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.
Progent's Help Desk consulting services can support you in building an efficient new Call Center or improving your existing one, selecting or modifying Help Desk software products to meet the unique demands of your company, or providing occasional online staff to work with your in-house Help Desk Call Center resources during high-demand scenarios like software migrations, major upgrades, or installing new applications.
Progent's Help Desk Call Center team of experienced network experts offers your customers in San Francisco California immediate contact with an effective technical support group with years of background delivering telephone-based help and remote diagnostics for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a significant contributor to company productivity, and Progent's policy is to resolve rather than just report network issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in specific business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Francisco California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so your computer support is proactive rather than reactive. By anticipating potential problems before they cause network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks powered by multiple operating systems.
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in San Francisco California, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the instant your organization has to have it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support calls.
Even if your San Francisco business has a local freelance consultant or maintains an in-house IT staff that can handle the majority of computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the experience to deal with sudden system emergencies or particularly challenging integration projects.
Details of Progent's Online Network Support for San Francisco California
Progent's online support, Internet-based repair, network security expertise, and system management services offer businesses in San Francisco California the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk call center support and system administration, Progent's experts can provide your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT organization. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in San Francisco California and is also ideal for customers in more remote regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent requires no minimum fee for phone help and imposes no periodic retainer for services provided during regular working hours. This keeps you from facing big bills for quick repairs.
- Access to Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco offers the services of on-staff professionals with skill in designing, implementing, and supporting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's basic support services consist of system integration, MS Exchange consulting, system security design, and shared Help Desk services. Progent's Experts group offers in-depth consulting expertise in specific application areas. Help available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Project Management and Software Design
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a convenient centralized source for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that address the special needs of your business.
- Sophisticated Online Connectivity Software
Secure remote access permits Progent's support professionals to observe precisely what your users see. This makes it possible to find quick fixes to issues that might otherwise demand a costly personal service call. Cutting-edge online access tools and experienced engineers together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online support and remote network monitoring.
- Support for Popular VPN Products
Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious offices whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Server Platforms
Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration help, Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.