Enlarging your remote workforce may have a significant effect on network infrastructure, security, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can help your San Francisco organization to select the appropriate technologies and follow leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from on demand guidance for getting you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.

Progent can assist San Francisco, California businesses to succeed with any aspect of building a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk outsourcing, security monitoring, backup/restore solutions, and unified management.

VoIP Solutions for Telecommuters
Extending the company PBX environment to accommodate remote users is vital to maintaining a productive work-at-home solution. A broad range of cloud-centric IP voice products are popular with small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or older platforms for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP service that delivers the versatility, convenience and security required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to assist businesses optimize their current Cisco IP voice systems to handle a growing at-home workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise telephony features to devices like IP phones, media processing products, Voice over IP gateways, and mixed media software deployed across the network. Unified Communications Manager supports additional combined media services like unified messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see CUCM consulting services.
  • Cisco CallManager is Cisco's legacy call-processing agent and has been superseded by CUCM. Progent can help you to maintain your current CallManager environment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for Cisco CallManager and Cisco's other older IP voice platforms, visit CallManager expertise.
  • Cisco IP Gateways provide connectivity with public telephony networks and with clients operating outside the corporate perimeter such as at-home workers. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
  • Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to work with these VoIP solutions and provide as-needed deployment and debugging expertise.

Contact Progent for At-Home Worker Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your San Francisco, California company, call 1-800-993-9400 or refer to Contact Progent.



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