Immediate Remote Troubleshooting for San Francisco California Computer Networks
For businesses located in San Francisco California, Progent provides online help for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they have the practical experience and have access to the advanced technology needed to solve most information system issues quickly. Efficient support reduces direct expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where quick repairs manage to turn into substantial tabs. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to access your computer system without breaching corporate security.
Progent's proven customer support database application maintains comprehensive documentation for the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the history of all help rendered to every Progent customer by any Progent consultant. This history of anomalies and repairs is organized as an easily exploitable proprietary database that enables Progent's remote technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit priority access to vendors' internal product engineers so Progent's online consulting specialists are able to come up with the best resolutions quickly.
Remote support provided by Progent to companies in San Francisco California include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service engineers can provide network repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting professionals who can assist your company with a broad range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting, Microsoft Teams consulting, Skype for Business migration support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective desktop consulting and support services to help you business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services include providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking consultants, and certifies a person's network technology knowledge at the expert level. CCIEs can resolve the most challenging issues associated with network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program patches. CCIEs represent an excellent value since their deep expertise permits them to resolve problems rapidly. In typical cases, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your environment via advanced remote troubleshooting tools to perform quick, safe, and affordable analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's industry-leading family of networking devices. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers consulting, Catalyst switch integration and support, Cisco Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless APs engineering expertise, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering support, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants offer a variety of system protection services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against assaults or assist your company to clean up quickly following a damaging breach. Security solutions available from Progent cover in depth information security and compliance evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; installing firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that utilize local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and test a repeatable workflow for recovering services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad spectrum of computer technologies such as system infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and simplified administration in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent online help diagnosing problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your San Francisco Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals provides your clients in San Francisco California rapid contact with an efficient support resource with extensive background providing telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a major driver of business success, and Progent's aim is to fix rather than simply annotate technical problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Experts Team offers remote and in-depth engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out more information on Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in San Francisco California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they cause full-scale emergencies, automated monitoring can minimize inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support a mix of operating systems.
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent.
For companies and new ventures in San Francisco California, Progent's phone-based computer support engineers can deliver professional and cost-effective IT help the moment your organization has to have it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time associated with in-person service calls.
Even if your San Francisco office works with a local independent consultant or employs an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to resolve unexpected system crises or especially challenging integration problems.
Benefits of Progent's Network Help for Organizations in San Francisco California
Progent's remote IT consulting services enable your San Francisco business to enjoy the advantages of timely, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being more reliable, productive, and secure. Benefits to your business include:
- Seamless remote expansion of your on-site IT resources
With most organizations in San Francisco California, nearby network support providers, whether consisting of outside consultants or an in-house IT staff, can take care of typical technical issues. However, serious problems may strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's online service professionals give you a convenient, fast, and economical way to supplement your local resources and to transfer useful information to increase your ability to resolve downstream issues in-house.
- Less Reliance on Individual Service Providers
For IT support, smaller organizations commonly rely on independent freelance consultants. While independent service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for help during an IT crisis. As your network expands, network unavailability and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to insure your network stays up and running.
- Build a Scalable Basis for Smooth Expansion
Organizations typically begin with an IT system implemented on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These poorly designed systems need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture that can offer the solid foundation to handle vital business requirements and ease downstream growth.
- Interact with Solution Providers Instead of Product Vendors
Smaller businesses require advice and technical education to negotiate an ever more complex maze of technology options available for promoting business growth and enhancing productivity. Businesses hardly need a computer consultant who is motivated to sell a specific vendor's products. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the best needs of clients.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of technical knowledge, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are billed only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to permit minor problems to fester.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to each customer. The practice of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.