Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time among the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web-based applications, and other vital business data. Progent offers San Jose, California businesses the expertise of BlackBerry-premier professionals who can help companies to maintain their BlackBerry deployments or migrate smoothly to a more popular mobile platform.

As the complexity of small business IT technology has expanded, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for businesses of any size, successful deployment and support of BlackBerry technology has grown more difficult. To handle areas such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, combined with Progent's efficient online service delivery model, provides small businesses an economical alternative for incorporating RIM BlackBerry products seamlessly into their information network.

Progent's consultants can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to monitor and support BlackBerry devices across your company, define security policies that make sense for your company, customize wireless software, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your regular backup processes in order that it can be recovered quickly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Technical Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool allows Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive messages that stay encrypted during transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad selection of critical management jobs ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-premier engineers can show you how to use BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry smartphone firmware remotely
  • Control user and group settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified consultants can also help your company to utilize BlackBerry BES Server to perform important procedures not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BES Server's high-availability infrastructure using virtualization
  • Deploy BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Monitor and report on the overall health of your BlackBerry solution

How Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry consultant offers support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and technology requirements assessment, system architecture, installation strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which management model and hardware products meet your needs, and analyze your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart choices concerning alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Qualified Expert
To contact Progent about consulting support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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    Progent can provide advanced remote consulting to help businesses connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine local resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

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    Cisco's Meraki MS line of access and aggregation switches are designed for sites that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer affordable remote consulting expertise to help your company to design and deploy an efficient network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management architecture, configure policies to maintain security, create and validate a disaster recovery plan, and troubleshoot technical issues associated with any facet of your Meraki deployment. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a unified networking solution.

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    Progent can assist your organization to utilize Cisco's infrastructure technology to create a solid foundation for your onsite, private cloud, or hybrid-cloud data center and improve operations in vital areas such as resource consolidation, security and compliance, manageability, uptime, and disaster recovery.


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