Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most popular products for maintaining mobile connectivity to email, calendars, web applications, and other vital business data. Progent offers San Jose, California companies the services of BlackBerry-certified experts who can assist organizations to manage existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the complexity of small business networks has increased, and as the need for world-class security, dependability, and recoverability has become the standard for organizations regardless of size, effective deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small organizations frequently resort to external support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to design, administer, and repair BlackBerry environments economically and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of knowledge, combined with Progent's efficient online support model, provides small businesses an economical solution for incorporating BlackBerry products productively into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to track and support BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom wireless applications, and ensure that your IT network architecture is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and thoroughly.

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Technical Support for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry devices, providing a centralized solution for controlling critical tasks such as smartphone installation, updates, and retirement while also providing a strong foundation for security and fault tolerance. BlackBerry BES Server delivers seamless integration between Exchange, Groupwise, or Lotus email platforms and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Integration Assistance

BES Server provides a wealth of security options starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits great versatility in adjusting levels of security to meet the special requirements of your company's environment. Progent's BlackBerry certified engineers can help you to select advanced security functions and enable them remotely. Examples of these wirelessly selectable security settings are:

  • Lock down a smartphone
  • Wipe information from a lost or stolen device
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also provides versatility in determining ways to keep users from installing or running unsecure or unauthorized applications. Progent can assist you to choose protective processes such as:

  • List precisely what programs are allowed on the device
  • Block third-party programs from allocating non-volatile storage on the BlackBerry device
  • Determine what functions third-party programs can access on the BlackBerry device
  • Limit the types of connections third-party software running on the smartphone can establish
  • Block all external software from being loaded or run on the device

Expert BlackBerry Technical Support Available Online from Progent
Progent's certified BlackBerry support specialists are available by phone to provide prompt technical help to businesses in the San Jose region or anywhere in the state of California. Progent's seasoned online consulting experts have helped IT organizations solve network issues and reduce support costs in every state in the U.S. and built a large base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers online assistance for a wide array of technologies related to RIM BlackBerry products such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's certified experts can in addition assist you to resolve a wide array of problems concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small office networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support expenses low and, by dealing with problems quickly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and delete BlackBerry device clients on Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and assign WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology requirements assessment, solution design, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a mobile wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which management model and equipment meet your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software editions, processors and storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Certified Consultant
To ask Progent about engineering expertise for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.