Consulting Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile smartphones were at one time among the most successful solutions for maintaining anytime-anywhere access to messaging, calendars, web-based applications, and other critical business data. Progent can provide San Jose, California businesses the services of BlackBerry-premier consultants who can help organizations to maintain existing BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has increased, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for companies regardless of size, successful integration and support of RIM BlackBerry technology has become more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and corporate databases, small businesses often turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-premier consultants who can assist small businesses to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This range of experience, coupled with Progent's efficient remote service delivery model, gives small companies a budget-friendly solution for incorporating BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure operate efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up streamlined administration tools so you can track and control BlackBerry devices across your business, recommend security policies that are right for your company, customize mobile applications, and make sure that your network architecture is properly designed to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry wireless handsets, offering a single platform for controlling key jobs such as smartphone installation, upgrades, and retirement and also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry users and supports wireless synchronization.

BlackBerry BES Server Integration Support

BlackBerry Enterprise Server provides a wealth of data protection options beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in adjusting levels of security to match the specific requirements of your environment. Progent's BlackBerry certified consultants can help you to choose powerful security functions and enable them remotely. Examples of these over-the-air configurable security features are:

  • Lock down a BlackBerry device
  • Erase information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to keep BlackBerry users from loading or running unsafe or unauthorized applications. Progent can assist you to choose protective techniques like:

  • List precisely what programs are permitted on the device
  • Block external programs from using non-volatile memory on the smartphone
  • Determine which functions third-party software can use on the BlackBerry device
  • Restrict the types of access third-party programs running on the device can establish
  • Block all external software from being installed or executed on the device

Progent's Remote BlackBerry-premier Technical Support is Quick and Affordable
For companies in San Jose, California who want fast and affordable access to a certified BlackBerry consultant, Progent delivers efficient remote assistance from a seasoned support staff who have delivered network solutions to companies in each state in the U.S. (See Progent's client testimonials.)

Online support avoids travel costs and enables specialists to fix technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry consultants have earned certifications in all BlackBerry solutions and offer expert help in areas including troubleshooting synchronization problems, configuring BlackBerry BES Server, and designing a protected, fault-tolerant system architecture for RIM BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned service professionals can also assist you to troubleshoot a wide range of issues associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, IM, desktop application installation, and Desktop Redirector.

As a leader in delivering countrywide online help for small business networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support costs at a minimum and, by dealing with problems promptly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to operate management software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and assist you to select and implement appropriate security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
In order to contact Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.