Fast and Affordable Remote Support for San Jose California Information Networks
Fast Online Technical Support for San Jose NetworksFor businesses in San Jose California, Progent offers remote technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value because they possess the real-world background and have access to the advanced technology required to solve the majority of information system issues quickly. This reduces immediate expenses since service calls require minimal billable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in indirect expenses by minimizing or avoiding system outages and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you receive. In contrast to many online service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and proven processes which promote the maximum degree of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to connect to your company's system remotely without violating corporate security.

Progent's powerful service database system stores extensive documentation for the service that Progent's clients have been provided. Progent's staff engineers have access to the history of services provided to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as a quickly retrievable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the most efficient solutions promptly.

Remote technical support services offered by Progent to companies in San Jose California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Services
    Progent's Call Center support programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that manages all facets of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Call Center software to address the particular needs of your business, or adding occasional phone support staff to reinforce your existing Call Center group to handle demanding situations like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced network consultants provides your clients in San Jose California instant communication with an efficient support resource with substantial background offering telephone-based help and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's target is to fix rather than merely report network issues.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and education in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more concerning Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in San Jose California online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your computer support is proactive and automated. By anticipating possible trouble spots before they evolve into downtime, automated monitoring can minimize disruptive and expensive network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks that support multiple operating systems.
How Your San Jose Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in San Jose California, Progent's phone-based computer support engineers are ready to deliver effective and economical IT help the moment your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your San Jose office works with a local freelance consultant or maintains an in-house organization that know how to handle day-to-day computer issues, Progent’s Microsoft certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to address unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for San Jose California
Progent's online help, remote troubleshooting, system security expertise, and system management services offer offices in San Jose California unparalleled leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your company world class network support while allowing you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to permit less critical problems to fester.

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