Fast Online Help for San Jose California Information Networks
For companies located in San Jose California, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts provide exceptional value due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems quickly. Efficient support lowers immediate costs because solutions require fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting expertise is especially valuable for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you receive. Unlike many remote service firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where quick repairs manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and field-tested processes which ensure the highest degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to link to your system without breaching network security.
Progent's advanced customer support database application maintains detailed histories of the service that Progent's clients have received. Progent's team consultants have the benefit of the history of all help rendered to every client by any consultant. This archive of anomalies and responses is organized as a conveniently accessible support database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft open up other vast support knowledge bases and allow priority response from manufacturers' internal support staff so Progent's online service experts are able to determine the best resolutions promptly.
Online technical support services provided by Progent to businesses in San Jose California include:
Certified Windows Experts
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop support services to assist you company to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network professionals, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can handle even the most challenging issues occurring in network infrastructure planning, installation, management, compliance, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their broad expertise enables them to find solutions for problems quickly. In typical cases, less experienced consultants can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can interface to your network by means of the latest remote troubleshooting technology to perform quick, secure, and economical analysis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points engineering support, Cisco WiFi controllers consulting, Cisco VPN engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants offer a variety of security solutions that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly following a serious breach. Security support services available from Progent cover thorough data security and compliance analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; installing firewalls; designing secure architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent process for restoring applications and services rapidly after a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a broad range of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows integration. For server economization and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and cuts service expense.
Important Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your San Jose Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network experts gives your customers in San Jose California quick assistance from a reliable support group with substantial background delivering telephone-based help and remote repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a significant contributor to company performance, and Progent's goal is to fix and not simply document technical issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information on Progent's expertise, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in San Jose California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your business so that your computer support is proactive rather than reactive. By detecting possible issues before they grow into network outages, remote monitoring can ward off stressful and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks that incorporate a combination of OS platforms.
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent.
For companies and startups in San Jose California, Progent's online network support specialists can provide effective and cost-effective system help the instant your organization has to have it. Long experience providing remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your San Jose organization works with a regular independent consultant or employs an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources in cases when your usual service personnel either lack the time or the experience to solve unexpected network crises or especially complicated integration projects.
Benefits of Progent's Network Help for Offices in San Jose California
Progent's remote network troubleshooting services allow your San Jose company to enjoy the advantages of on-call, enterprise-class network support without the cost of managing a full-time IT staff. Your information system will acquire greater business worth by being more available, productive, and secure. Advantages to your company include:
- Convenient remote extension of your local IT resources
With most offices in San Jose California, nearby network service providers, whether made up of outside consultants or a full-time maintenance staff, can resolve typical network issues. On the other hand, IT crises can strike when your regular resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual support personnel. In these cases, Progent's on-call support experts give you an easy, fast, and affordable way to augment your local help and to pass on valuable information to increase your ability to deal with future issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices often rely on independent freelance service providers. While freelance consultants carry smaller overhead than big consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with critical software are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Businesses often start with an IT system implemented on a modest budget. Without a scalable infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems need careful assessment, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the solid foundation to meet critical business demands and simplify future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical training to negotiate an ever more complex maze of product alternatives available for promoting business success and enhancing productivity. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended
solution is designed around a profitable technology instead of the true needs of a business. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to align IT expertise with the best needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Family of Server Platforms
Progent can provide world-class support for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for services provided during regular business hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.