Fast Remote Help for San Jose California Information Networks
Fast Remote Consulting for San Jose NetworksFor companies in San Jose California, Progent provides online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This lowers direct costs since service calls require minimal billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you actually get. Unlike typical online service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow turn into major invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and field-tested processes which permit the highest level of effectiveness for online technical support and repair for IT networks of all sizes. Progent's Technical Response Center can link to your network without breaching network security.

Progent's proven customer support reporting application keeps thorough records of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services rendered to each Progent client by every Progent engineer. This history of trouble tickets and solutions is structured as an easily retrievable proprietary knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working associations with major vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Online services available from Progent to clients in San Jose California include:

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so all potential issues can be resolved before they have a chance to disrupt your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your client-server infrastructure by providing an environment for streamlining common tedious jobs. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alert to your designated IT management staff and your assigned Progent consultant so that potential issues can be taken care of before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast restoration of critical files, apps, system images, plus virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are asked to confirm who you are via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this added form of authentication including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For details about Duo identity validation services, refer to Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your in-house network support group. User access to the Help Desk, provision of support, escalation, ticket generation and tracking, efficiency measurement, and management of the service database are consistent regardless of whether incidents are taken care of by your corporate network support staff, by Progent, or both. Your business has complete versatility to expand or shrink your part of technical support work as needed. Progent provides initial deployment and onboarding of the professional services automation software plus workflow documentation, testing and education. To find out more about ProSight Shared Help Desk, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services allow your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Learn more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Call Center team of experienced network consultants provides your customers in San Jose California fast contact with an effective support group with extensive background delivering telephone-based consulting and remote repair service for computer environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a major contributor to business performance, and Progent's intent is to fix rather than merely document network issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering support and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out more on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center2, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in San Jose California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to fit your environment so your network maintenance is proactive and automated. By exposing potential issues before they result in downtime, system monitoring can minimize inconvenient and expensive service breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate a mix of OS platforms.
How Your San Jose Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in San Jose California, Progent's online computer support engineers can provide professional and economical system support whenever your company has to have it. More than 20 years of providing online tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your San Jose organization deals with a local freelance support technician or maintains a full time IT staff that can deal with day-to-day computer problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the availability or the experience to deal with unexpected system emergencies or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in San Jose California
Progent's remote network troubleshooting services enable your San Jose business to enjoy the advantages of immediate, expert IT support without the expense of managing a full-time IT organization. Your network will derive greater strategic worth by being more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in San Jose California, local network service providers, whether made up of freelance consultants or an in-house IT staff, can take care of typical network issues. On the other hand, serious problems can strike when your regular resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your local service technicians. In these situations, Progent's online support experts offer an easy, quick, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to improve your ability to handle future issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. Although freelance service people carry less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your company to go without help during an emergency. As your business grows, network unavailability and problems with vital applications are more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup support expertise to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get thrown onto a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the organization. These badly designed systems need careful assessment, smart strategic planning, and extensive technical expertise to evolve to a system architecture that can provide the stable foundation to handle current business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller companies need guidance and technical education to negotiate an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of technical knowledge, refined remote support tools, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Progent's Microsoft certified consultants can provide small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis platform that opens the door to the speedy development of enterprise-class business applications that offer your business a competitive edge. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing consulting, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the productivity and profitability of your IT system. Progent can also help you migrate from earlier editions of SQL Server to Microsoft SQL Server 2005.

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    Progent offers enterprise clients the services of a certified NetApp consultant for remote or on-premises expertise for NetApp's entire portfolio of SAN storage products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN storage technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following leading practices.

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    Nagios and MRTG are useful, license-free monitoring tools that run with Linux and can be used to analyze UNIX/Linux networks, Windows networks, or multi-platform systems where Linux and MS Windows coexist. The Nagios monitor allows system managers to monitor network services including SMTP, HTTP, SSH, and PING. MRTG allows you to track the bandwidth in and out of SNMP network appliances such as servers, routers, and switches. Progent's system monitoring experts can show you how to use both these tools to tune and troubleshoot your network.

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    Altaro VM Backup software from Hornetsecurity offers small businesses a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or onsite services to help you to plan, install, manage and troubleshoot a modern backup/restore solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service based on Altaro VM Backup.

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