Expanding your at-home workforce may have a significant impact on network architecture, security, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your San Jose company to pick the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist San Jose, California companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, data protection solutions, and unified management.
Infrastructure for Telecommuters
Integrating the network infrastructure needed for a remote work environment can be especially complicated if you have to manage a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both legacy as well as current IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers ready access to expertise for implement essential updates. Services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:
IP Voice Integration for Teleworkers
Extending the company PBX system to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of any size to design or maintain a remote IP voice environment that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice environments to support a growing at-home workforce.
Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your current conferencing ecosystem and optimize the productivity of your at-home workforce.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their first publication and can help businesses to tune these critical collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint uses web entities to allow collaboration and knowledge sharing by offering policy-based delivery of content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build protected portals that allows remote workers to view and update consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can share them safely via a web browser. Included with Office 365, OneDrive enables home workers to jointly author documents. Edits created offline are automatically uploaded when you go back online. For information about Progent's expertise for OneDrive, visit Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable online support for enabling organizations to create, maintain and troubleshoot cohesive network architectures that incorporate internal data centers, teleworkers, branches, plus public cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with public cloud connectivity, authentication, and security.
Azure is a leading platform for cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Microsoft Azure, go to Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of business productivity software and cloud services offered by subscription. Office apps and services are provided in a selection of bundles intended for users ranging from students and households to major corporations. Progent can provide quick and affordable online access to consultants knowledgeable about Office 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans available for Office 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, go to Microsoft Office 365 integration expertise.
Office 365 Exchange Online is one of the most popular applications in Azure-hosted Office 365 product line. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange consultants can provide as-needed help to guide you through tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have easy and secure access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent can provide quick and affordable online access to cloud integration consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-availability network model to make sure your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and streamline access management for at-home workers with Google Cloud Identity. Progent's consultants can also help your business to utilize GCP's management tools to administer and monitor your GCP environment. To learn, see Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center team.
Security and Compliance for At-Home Workers
Telecommuters often run their personal equipment and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for careful deployment of security appliances, remote monitoring, and the creation of policies that follow best practices. Progent's seasoned team of certified cybersecurity experts can help your company to design, implement and administer a modern security environment that guards vital information in IT networks that incorporate at-home workers.
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and recovering vital data in order to avoid data loss and minimize restoration time and effort in case of storage problems due to equipment issues, software glitches, user mistakes, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized environment for safeguarding critical data by managing on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on devices, push patches and certificates, set up rules for accessing data and networks, manage passwords, create VPN tunnels, control how telecommuters share information, set up threat defense, verify compliance, and wipe sensitive information from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, visit Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your San Jose, California company, phone