San Jose Remote Workforce Solutions Advisor
Solution Planning, Implementation, Management and Troubleshooting Consultants
Expanding your at-home workforce may have a significant impact on network architecture, security, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your San Jose company to pick the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top business value. Progent offers support services ranging from as-needed expertise for helping you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist San Jose, California companies to with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Call Desk services, endpoint security, data protection solutions, and unified management.
Infrastructure for Telecommuters
Integrating the network infrastructure needed for a remote work environment can be especially complicated if you have to manage a combination of worker-owned equipment such as desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of operating systems and firmware levels. Progent's experience providing online support for both legacy as well as current IT products in virtual office venues allows you to make efficient use of your existing infrastructure and offers ready access to expertise for implement essential updates. Services offered by Progent to help your company to implement a high-functioning telecommuting ecosystem include:
- Virtual Private Network technology allows you to create a safe connection for authenticated remote workers to access IT assets situated at your company datacenter or in the cloud. Progent's consultants can help your company to deploy and manage VPN connections between your at-home workforce and your various network resources by providing online VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your at-home workers to set up Cisco's AnyConnect software for secure VPN tunneling for a broad selection of endpoint devices including Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a data center PC's desktop. This provides IT managers more control over the digital ecosystem of at-home employees and offers them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect at-home networks to the Internet and support VPN tunnels, home wireless networks, and firewall services. Progent can provide top-tier online consulting for setting up routers from all major manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often shared by families and visitors, are commonly utilized by telecommuters to connect to their Internet router for work. This can cause performance as well as security problems. Progent can help you to mitigate these problems by delivering services like Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti wireless AP integration help.
- Internet access methods impact the speed and reliability of connections between at-home workers and the company network. Mission-critical processes might demand redundant Internet access in case the normal connection breaks. Progent can provide expertise for selecting service providers, picking sensible bandwidth and data volume packages, and setting up high-availability Internet connections. See Internet access solutions.
IP Voice Integration for Teleworkers
Extending the company PBX system to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-centric VoIP products are popular with SMBs to server teleworkers. Many enterprises rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can assist businesses of any size to design or maintain a remote IP voice environment that delivers the versatility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide advanced support to help organizations tune their existing Cisco IP voice environments to support a growing at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony capabilities to devices such as IP phones, media processing products, VoIP gateways, and mixed media software used throughout the network. CUCM supports other combined media services like messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to Cisco Unified Communications Manager consulting services.
- CallManager is Cisco's earlier call-processing agent and has been replaced by CUCM. Progent can assist you to support your existing CallManager environment or migrate smoothly to Cisco's modern IP telephony solutions. To learn about Progent's expertise for Cisco CallManager and Cisco's other older VoIP platforms, see CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate perimeter like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway integration expertise.
- Additional VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network infrastructure to work with these solutions and deliver on-demand integration and troubleshooting expertise.
Voice/Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major technology companies enable online discussions, video conferencing, chat sessions, and content sharing for both local workers and at-home workers. Many companies use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your current conferencing ecosystem and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's popular unified communications product that enables presence, IM, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified consultants who can help you to configure and maintain Skype for Business client software to accommodate your at-home employees. To learn more about Progent's support services for Skype for Business, visit Skype for Business integration services.
- FaceTime is Apple's group video phone app for compatible iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference. For details about Progent's consulting services for Cisco Webex as well as for other video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and content with features such as voice/video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams as well as for other Office 365 products, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting services for these conferencing platforms and help your business to optimize your network architecture to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of applications that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a broad selection of endpoint devices. Progent has provided online consulting services for Microsoft SharePoint and Exchange since their first publication and can help businesses to tune these critical collaboration platforms to optimize the effectiveness of your at-home workers.
SharePoint uses web entities to allow collaboration and knowledge sharing by offering policy-based delivery of content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build protected portals that allows remote workers to view and update consolidated business intelligence via Wikis, Blogs, social networking sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud storage service, comparable to GoogleDrive. At-home users can save files to OneDrive, and co-workers anywhere can share them safely via a web browser. Included with Office 365, OneDrive enables home workers to jointly author documents. Edits created offline are automatically uploaded when you go back online. For information about Progent's expertise for OneDrive, visit Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable online support for enabling organizations to create, maintain and troubleshoot cohesive network architectures that incorporate internal data centers, teleworkers, branches, plus public cloud services. Progent offers top-tier consultant for all types of cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve problems with public cloud connectivity, authentication, and security.
Azure is a leading platform for cloud software and services that enables you to use IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, unify identity management with Azure Active Directory, and plan data backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure services for remote workers by configuring and debugging firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Microsoft Azure, go to Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of business productivity software and cloud services offered by subscription. Office apps and services are provided in a selection of bundles intended for users ranging from students and households to major corporations. Progent can provide quick and affordable online access to consultants knowledgeable about Office 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription plans available for Office 365 and deploy 365 apps for your telecommuters in a way that delivers maximum business value. For information about Progent's expertise for Microsoft Office 365, go to Microsoft Office 365 integration expertise.
Office 365 Exchange Online is one of the most popular applications in Azure-hosted Office 365 product line. Exchange Online offers the advantages of reduced costs for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has designed Office 365 Exchange Online to operate transparently with local deployments of Exchange, enabling you to build hybrid information systems. Progent's Exchange consultants can provide as-needed help to guide you through tough technical bottlenecks and also offer end-to-end project management outsourcing to ensure your teleworkers have easy and secure access to your Exchange Online deployment. For details Progent's consulting services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's top provider of cloud-based services. Progent can provide quick and affordable online access to cloud integration consultants who can help your organization to design, deploy, manage, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-availability network model to make sure your employees have a productive computing environment regardless of whether they are working from your main office, a branch office, from home, or on the move. To find out about Progent's expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud (GCP) is a leading set of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to extend your current IT resources with the Google Cloud, and Progent's database consultants can help you make your key applications cloud friendly so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on GCP Compute Engine, design a cost-effective storage system with GCP Storage, and streamline access management for at-home workers with Google Cloud Identity. Progent's consultants can also help your business to utilize GCP's management tools to administer and monitor your GCP environment. To learn, see Google Cloud Platform consulting expertise.
Help Desk Call Center Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which might be activated by an epidemic or as part of a disaster recovery/business continuity process, can overstretch even the most efficient in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Support Desk with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk services utilize Progent's nationwide team of remote technical support specialists combined with world-class ticketing and follow-up technology to provide an economical, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of online Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables at-home employees to monitor or update the status of their current trouble tickets, add information, and upload screenshots and relevant files. Desktop support services are delivered at a substantial discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables you to expand your existing Support Desk organization by sharing delivery of Help Desk Call Center support transparently between your regular IT support organization and Progent's nationwide team of PC support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collective support solution utilizing the number one PSA platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class technical support to your from-home workers, refer to Progent's Help Desk augmentation Services.
Security and Compliance for At-Home Workers
Telecommuters often run their personal equipment and work in a physically unsecured area. This worsens their exposure to cyber attacks and calls for careful deployment of security appliances, remote monitoring, and the creation of policies that follow best practices. Progent's seasoned team of certified cybersecurity experts can help your company to design, implement and administer a modern security environment that guards vital information in IT networks that incorporate at-home workers.
- Firewalls allow companies to create a network that can be securely utilized by local users and by teleworkers, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices permit you to configure and manage appropriate permissions to different groups of users and to expand your network and adjust your security as your business evolves and as cyber threats grow increasingly sophisticated. Progent works with both new and older security appliances from all major manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall configuration expertise, refer to firewall configuration and support expertise.
- Remote Endpoint Monitoring makes it possible to track the disparate computers utilized by at-home workers and either reject or identify and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every protected endpoint device, monitoring all activity and using state-of-the-art behavioral threat analysis to identify zero-day attacks before they can spread. When an attack is spotted, ProSight Active Security Monitoring instantly isolates the targeted endpoint from the network to quarantine the malware. Since the ProSight ASM agent is self-contained, endpoints remain protected even when they are not connected to the Internet. To learn more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for remote workers.
- Security Audits can evaluate the vulnerability of your network to all classes of outside and internal security threats for an environment that includes remote workers. Progent can deploy remote, automated security inventory scanning for rapidly and affordably uncovering a broad range of security gaps that can be surfaced via the Internet. Progent's security audit experts, which can be managed by security professionals with advanced certifications including CISA, CISSP, and GIAC, can help your business to audit your procedures and policies and assess your network architecture to enable you to implement the highest level of protection for your an at-home workforce.
Data Protection Solutions for At-Home Workers
The field of Data Protection involves backing up and recovering vital data in order to avoid data loss and minimize restoration time and effort in case of storage problems due to equipment issues, software glitches, user mistakes, malware, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine local data centers, cloud resources, and an at-home workforce.
- Backup/Recovery solutions for remote workers must cover diverse kinds of user-owned endpoints. Progent can provide fast online access to consultants familiar with a broad array of platforms for backing up Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, tablets and handhelds. Popular backup/restore solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Mozy, and Time Machine. To protect data spread across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision scenarios that require a rapid changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity consultants can assist your business to create, document and validate a DR/BC plan that addresses the logistics of switching to an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager offers a centralized environment for safeguarding critical data by managing on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also includes Configuration Manager. Intune is a cloud service for managing and securing mobile computers and software. Managed endpoint computers can be personally owned or company owned. Network admins managing the endpoint computers of at-home workers can use Intune to deploy and authenticate apps on devices, push patches and certificates, set up rules for accessing data and networks, manage passwords, create VPN tunnels, control how telecommuters share information, set up threat defense, verify compliance, and wipe sensitive information from lost, stolen or deactivated devices. Microsoft Intune runs with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For information about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your teleworkers, visit Intune remote device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management product that helps network administrators to keep off-premises endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies reporting and analytics, email encryption, and tight integration with Microsoft applications and cloud services. To find out about Progent's support for VMware Workspace ONE, visit VMware Workspace ONE remote device management expertise.
Contact Progent for Telecommuter Support Services
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An index of content::
Aironet Access Point Management Specialist
Aironet 700 Access Point Consultant
Progent's Cisco CCIE-certified wireless network experts offer online or on-premises configuration and debugging services to help you to plan, implement, update, tune, manage and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller consultants can also assist you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity solution that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, placement and configuration of Aironet wireless APs to work with your unique workplace design, construction, and anticipated network traffic.
Integration Support Android and Windows Server integration
Help and Support Google Android integration
Progent's veteran group of IT consultants and application specialists have years of experience delivering remote and on-premises assistance for businesses of all sizes who want to incorporate Android phones and tablets into their IT networks so that users can work together while on the go. Progent offers the range of know-how to solve network problems that involve numerous manufacturers and that entail a combination of older and current information technology. Progent provides budget-friendly online technical support to assist you with any facet of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve especially challenging technical problems, or Progent can provide comprehensive project management support to ensure that you complete major IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid networks and can provide support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training to help you manage and use Android phones and tablets to maximize their business value.
Services UNIX, Windows
Emergency Windows, UNIX, Solaris Outsourcing
Progent can help your company to design and implement an efficient migration from a UNIX-based IT environment to a network based on MS Windows and suited for running Microsoft's familiar office productivity suites, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and application experts can show you how to guard your data and minimize business discontinuity by designing an efficient migration plan that protects your existing investments in UNIX software and infrastructure. UNIX-to-Windows migration support expertise available from Progent include evaluation of existing infrastructure, migration planning and validation, MS Exchange migration support, information and application software porting, and server and storage system migration and consolidation.
Database Programming Online Help
Database Administration Consultants
Progent's certified relational database consultants can provide businesses of any size remote DBA and programming services for popular database products including Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Services available from Progent include installation and integration, application design and coding, administration support, replication strategies, capacity planning, performance tuning, data migration, security and compliance, backup/restore systems, troubleshooting, and webinar training.
Anti-Virus Reseller
Antivirus Support Services
E-Mail Guard by Postini provides constantly upgraded spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and support specialist. If your organization is too small to purchase for a regular Postini license, you can still have access to Postini’s Perimeter Manager services via Progent’s E-Mail Guard spam filtering and antivirus aggregation program. Progent’s certified email protection consultants can show you how to create an email protection strategy that features antispam and antivirus products and processes.
Small Business Network Computer Consultants
24-7 Small Office Network Online Troubleshooting
If you have a small business information system with 10 to 50 desktop users, Progent's network outsourcing services free your organization from dependence on an individual freelance consultant while giving you cost-effective and reliable access to high-quality technical expertise. By providing IT support service when you need it, offering advanced knowledge for key technologies, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent gives you an economical way for maximizing the productivity of your small office network. Progent is the smart way for small businesses to create and maintain a reliable and secure IT network and to benefit from quick access to the experienced consulting typically restricted to enterprises who can support a sizeable in-house IT group.
Linux Remote Consultants
Linux Remote Consultant
Progent provides nationwide online phone support and consulting services for companies who run environments based on versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Online IT help provides maximum return for your information technology budget by extending user productivity and limiting the time charged for network analysis and repair. Sophisticated remote access technology and experienced technicians and engineers allow Progent to handle the majority of network problems without squandering time and money by going to your location. In the vast majority of situations your network problems can be remediated over the phone or via a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to assist with the most difficult system issues.
Office 365 Exchange migration Consulting
Hybrid Exchange Online and Exchange on-premises Support
Office 365 Exchange Online lets you utilize cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower hardware costs and administrative hassle. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid solution that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online technical support to help your small businesses to evaluate the benefits of Office 365 Exchange Online, design a solution that makes sense for your functional requirements and IT budget, implement an efficient migration from your current Exchange organization to one that incorporates Exchange Online, train your management staff and end users, and provide ongoing consulting and technical support.
Programming Firms Accounting System
Microsoft ERP Computer Consultant
Progent's team of application experts can provide advanced support, software development, deployment help, and webinar training for leading applications covering key areas including ERP and MRP, general accounting, business reporting, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with years of experience providing advanced consulting services online, Progent can help small businesses anywhere in the U.S. to save the time and expense associated with travel and on-premises visits without compromising the high quality of consulting support.
Technical Support Data Protection Manager 2016 and SharePoint
Data Protection Manager 2016 Disaster Recovery Network Consulting
Microsoft System Center 2016 Data Protection Manager offers near-continuous backup and simplified restore functions for Microsoft networks. Data Protection Manager 2016 delivers application-aware protection for key platforms such as Microsoft SQL, Exchange and SharePoint Server, backs up Windows and Linux VMs, supports virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified consultants can help businesses of all sizes to plan, deploy, administer, and troubleshoot an enterprise-wide backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver as-needed expertise to help you through technical bottlenecks or deliver comprehensive project management services to make sure you complete your SCDPM 2016 deployment on time and on budget.
24x7 Branch Offices Online Support Services
Consultant Branch Offices
Years of experience delivering Microsoft support and Cisco network consulting has allowed Progent to develop an unmatched capability for supporting branch offices that require network service with the flexibility associated with with small companies but which includes professional client interaction, thorough documentation, and compliance with enterprise IT standards. If your corporation maintains a remote office situated anywhere in California or any region served by Progent's engineers, Progent can provide a wide array of on-premises and off-site IT consulting services and network design assistance.
ISA 2004 Enterprise Edition Server Technology Consulting Services
Microsoft Firewall Network Consulting
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security solutions for information systems with multiple sites, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and implement an installation of ISA Server 2004 that supports your IT security needs without limiting your network.
Network Consultants Exchange Server 2003
Exchange Server 2003 Specialists
Progent's Microsoft-certified engineers offer computer support and network consulting services for Microsoft Exchange 2003 Server, Microsoft Windows 2003 Server, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, administration, and support services for Exchange Server 2003 include system design, deployment, documentation, local and remote technical support, Help Desk Call Center support, certified security consulting, and comprehensive IT outsourcing.
Juniper SSG5 Router Firewall Network Install
Juniper SSG Series Gateway Technical Support Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Largest Microsoft Virtual Server 2005 Engineer
Virtual Server 2005 Technology Professional
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 operating system and based on technology first produced by Connectix, provides the performance needed to carry out hardware reduction, application migration, and server isolation tasks via virtualization techniques in an enterprise-class computing network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in application programming and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's professional Virtual Server experts can assist your business to evaluate and deploy Microsoft Virtual Server.
Operations Manager Outsourcing
Comprehensive Event Management Online Technical Support
Even if your business has a minimal computer support group and a limited technology budget, your information network can still have the same high availability and performance that once required a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier IT professionals, the latest system management products for 24x7 monitoring and threshold alarms, and economical service packages such as a help desk service to keep your vital business applications and servers up and running.
MOM 2000 Example Application
MOM 2000 Example Application
Before Progent’s MOM-based solution, system problems were handled reactively, after workers complained about them. With the benefit of proactive, automated alerts and trend reports sent by Microsoft Operations Manager, Progent can now anticipate system issues before they grow to be serious enough to disrupt network availability. Because of MOM, Progent can deal with potential problems before clients are aware that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class service continuity, security and performance.
Exchange 2013 Outlook Web App Consultant Services
Exchange 2013 Performance Tuning Technology Consulting Services
Exchange 2013 incorporates major enhancements to the functionality of Exchange Server 2010 and introduces powerful new features plus a redesigned architecture. These improvements favorably impact vital facets of IT such as manageability, availability, compliance, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange 2013, create a cost-effective test and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.
Windows Server 2012R2 Live Migration Online Technical Support
Windows Server 2012 R2 Server Manager Network Consultants
Progent's certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support staff, develop a corporate-wide security strategy, automate IT administration, assist with application development, and build and validate a DR/BC plan.
Consultancy Exchange 2013 Voice Mail
Exchange 2013 Outlook Web App Computer Consultant
Exchange 2013 incorporates major enhancements to the capabilities of Exchange 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact vital IT areas such as manageability, availability, security, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can help you understand the possible advantages of upgrading to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT team to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote consulting and management services for Microsoft Exchange Server 2013.
CentOS Linux Help and Support
Red Hat Linux Support and Integration
Progent's Linux consulting experts provide small businesses and developers help with administering and supporting Linux systems that run with Microsoft-based technology. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of expertise provides you with an easy single source to show you how to build and maintain a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Top Ranked Exchange 2013 OWA Consultant Services
Microsoft Expert Consultants Exchange 2013 DAG
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These improvements affect key IT areas including manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential advantages of upgrading to Exchange Server 2013, create an efficient validation and deployment strategy, and train your IT team to manage your Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange 2013.
Anti-Virus Support Services
Postini Reseller
E-Mail Guard is Progent's affordable spam filtering and virus defense solution that offers small companies enterprise-quality protection from spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated suite of web-managed spam filtering and virus defense services that ward off email assaults before they are able to penetrate the company firewall. Perimeter Manager also lets administrators track and control their e-mail systems, irrespective of server platform, hardware technology, or data center location.
Microsoft Forefront Network Inspection System Specialists
Specialist Threat Management Gateway
Microsoft Forefront TMG 2010 is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that delivers a one-server platform for an array of security functions such as an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, allows custom reporting generated by SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft consultants can help your company to plan and execute test and production deployments; interface Microsoft Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server, and SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver ongoing support and repair services. Progent can also help you to migrate economically to Microsoft Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Juniper SRX240 Router Auditor
Security Firms Juniper SRX Series Firewall
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Server Virtualization Network Consultants
Technical Support Services Server Management
Server growth wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and quicker return on investment, more leveraged utilization of physical computers, streamlined operations, enhanced network availability, and easier management. Common usage scenarios for virtual servers are resource consolidation, low-cost hosts for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or evaluation systems from production systems.
Exchange 2019 Mailbox Server Information Technology Consulting
Exchange 2019 Mailbox Migration Support Outsourcing
Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including deploying Windows Server 2019 as a host for Exchange; designing HA system topology for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
scom 2016 Linux monitoring Integration Support
scom 2016 gateway server Support Services
System Center 2016 Operations Manager is designed to ensure consistent performance and maximum availability for critical applications by providing centralized, mixed-platform monitoring of IT infrastructure installed across on-premises systems and cloud environments. Progent's consulting team offers world-class online and onsite expertise to assist organizations of any size to design, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help you to migrate to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring products, or integrate multiple monitoring tools into a cohesive infrastructure management solution. Progent can also show you how to extend your SCOM 2016 scope to incorporate resources based in public clouds including Microsoft Azure and Amazon AWS.
Urgent CRISC Certified Information Risk and Information Systems Control Officer Services
CRISC Certified Risk and Information Systems Control Systems Engineer Consulting
Progent offers the services of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management strategy following leading practices identified by CRISC and geared to align with your organization's risk appetite, business goals, and budgetary guidelines.
Evaluation Juniper Junos Network and Security Manager
24-Hour Juniper Junos BGT Security Consultant
Progent's Juniper Networks-certified network engineer can assist you to plan and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from discontinued equipment to current versions. Progent's Junos OS engineers can offer expertise with Juniper's premier network operating system to enable your business to simplify the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain networks that incorporate a mix of Juniper's OS platforms.
Microsoft Intune Migration Consulting Services
Intune App Wrapping Online Consulting
Progent's Microsoft-certified Intune consultants can assist your company to understand the business value of adopting Intune for configuring and managing your web-facing mobile computers including notebooks, smartphones, and tablets powered by Windows, iOS, and Android. Progent can assist you to configure policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune deployment.
System Center MOM Consulting Services
Monitoring and Reporting Support Services
Mid-sized companies can derive all the benefits of Microsoft Operations Manager 2007 and have fast access to Progent’s Microsoft and Cisco Premier IT support experts. With Progent's economically priced IT service programs, mid-size businesses can choose a basic co-sourcing package based on System Center Operations Manager 2007 with network monitoring, proactive warnings, in-depth system analysis, Help Desk Call Center, and online service. For companies with line-of-business environments who need high availability networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to offer medium-size company information systems world-class availability, security and performance.
SCCM Peer Cache Network Engineer
SCCM Hybrid Integration Professionals
Configuration Manager automates application and device provisioning and updating, simplifies compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud experts can assist you with any aspect of designing, implementing, using and repairing a System Center Configuration Manager deployment for local, cloud, or hybrid networks.
Web Site Development Firms
Web Commerce Outsourced Programming
If you want to update your production web site, build internal webs for purposes such as human resources or worker training, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven specialized web applications, Progent can supply skilled and proven web designers. Progent's consultants can also help you build and manage a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to support your web solutions.
Classes Office PowerPoint for Mac
After Hours Office Word for Mac Class
Progent can provide onsite training designed for people who wish to expand their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for Mac applications.
Catalyst 6800 Switch Consulting Services
Catalyst Switch IPv6 Online Consulting
Progent's Cisco-certified CCIE networking experts can assist organization to set up, manage, upgrade, optimize and debug Cisco Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and migrate efficiently from outdated switches to modern models.
Windows Active Directory IT Consultants
Active Directory Specialist
Microsoft Windows Enterprise Directory requires extensive hands-on experience to configure efficiently across a large corporation. Progent’s Microsoft Premier engineers are skilled in planning, deploying, and troubleshooting complex Enterprise Active Directory projects. Progent’s fields of expertise with Microsoft Windows Active Directory include replication issues, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy beta software configuration objects in production Active Directory systems, and fixing unsuccessful configurations of Active Directory and AD-associated applications.
Cisco Planning Server Recovery
Cisco Expert
Progent's Cisco CCIE network experts can help your business to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software consulting.
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