San Jose Remote Workforce Integration Consulting Experts
System Planning, Configuration, Management and Call Center Consulting Experts
Expanding your remote workforce may have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your San Jose organization to select the right technologies and follow best practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide support services that go from as-needed expertise for getting you over challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help San Jose, California businesses to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Network Infrastructure for Teleworkers
Configuring the physical and software infrastructure needed to support an at-home work environment can be particularly challenging if you have to manage a combination of worker-owned hardware such as PCs and notebooks, routers, and Wi-Fi APs from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's experience providing online support for both outdated as well as modern technologies in remote office venues allows you to make cost-effective use of your existing network infrastructure and offers fast access to top-tire consultants for making necessary upgrades. Services available from Progent to help your company to create a productive work-at-home ecosystem include:
- VPN technology allows you to create a safe connection for authorized remote employees to access IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can help your company to deploy and manage VPN access between your teleworkers and your various IT resources by providing online VPN integration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can help your telecommuters to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products allow a telecommuter to view and interact with a data center PC's desktop. This technology gives network managers substantial control over the computing environment of at-home employees and offers remote users a consistent and more productive experience. Progent's VDI consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent offers expert remote consulting for deploying home routers from all major manufacturers. See router integration services from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and guests, are commonly utilized by at-home employees to access their Internet router for work. This can create throughput as well as cybersecurity issues. Progent can assist businesses to resolve these problems by delivering services like Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration help.
- Internet access solutions affect the speed and reliability of connections between at-home workers and the corporate network. Mission-critical applications might demand redundant Internet access in the event the primary connection breaks. Progent offers expertise for identifying service providers, selecting appropriate service offerings, and setting up redundant Internet connections. See Internet connectivity integration services.
VoIP Integration for Telecommuters
Expanding the company phone environment to include telecommuters is critical to maintaining an effective at-home workforce. A variety of cloud-based IP voice platforms are popular with small and mid-size businesses to server telecommuters. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of all sizes to plan or maintain a remote VoIP environment that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to assist businesses optimize their current Cisco IP voice environments to support an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia software deployed throughout the network. Unified Communications Manager supports other mixed media services like unified messaging, video conferencing, and customer interaction networks. For details about Progent's Cisco Unified CM or CUCM support, refer to CUCM expertise.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can help your company to support your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony solutions. To find out about Progent's expertise for Cisco CallManager and Cisco's other older IP voice platforms, refer to Cisco CallManager consulting services.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working outside the corporate firewall like telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
- Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to support these solutions and provide on-demand deployment and troubleshooting services.
Voice/Video Conferencing for At-Home Workers
A broad selection of voice/video conferencing platforms from leading technology companies support virtual meetings, video and voice conferencing, chat, and content sharing for both local workers and telecommuters. Many organizations utilize a mix of products to accommodate their different partners and clients. Progent can assist your organization to maintain your current conferencing ecosystem and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's leading communications platform that supports real-time presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help your company to configure and manage Skype for Business clients to support your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for compatible iOS and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for voice/video calls. To learn more about Progent's support services for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex as well as for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities that include video conferencing, threaded chat, plus data sharing. To learn more about Progent's support services for Microsoft Teams as well as for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and help your business to optimize your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration platforms are closely integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a rich environment of applications that create a consistent user experience for sharing data and ideas across a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial releases and can assist your company to tune these flagship collaboration products to maximize the effectiveness of your remote workforce.
SharePoint uses web sites to allow collaboration and information delivery by offering policy-driven access to data, business processes, and utilities for looking through enterprise-wide business data. SharePoint enables you to create secure web portals that allows at-home workers to view and update consolidated business intelligence via Wikis, Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, see SharePoint integration and application development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange expertise, go to planning and configuration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. Remote users can store files to the OneDrive service, and co-workers can retrieve them safely via a web browser. Included with Microsoft 365, OneDrive allows remote workers to jointly author files. Revisions made offline are uploaded when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, go to Microsoft Onedrive configuration consulting.
Cloud Integration Services for Remote Workers
Progent offers fast and affordable remote assistance for helping organizations to build, manage and repair integrated hybrid network architectures that combine physical data centers, teleworkers, branches, plus cloud resources. Progent offers top-tier consultant for all modes of cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help teleworkers resolve issues with cloud access, authentication, and cybersecurity.
Microsoft Azure is a popular family of public cloud services that enables you to utilize IT infrastructure, servers, and critical applications hosted on Microsoft's extensive cloud. Azure features more than one hundred cloud-based services such as the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity management with Azure Active Directory, and plan backup and restore systems with Azure Backup. Progent can also show you how to establish protected connections to Azure services for telecommuters by configuring and troubleshooting firewalls and VPN IPsec tunnels. To learn about Progent's consulting expertise for Azure, visit Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing family of client productivity software and cloud services offered by subscription. Microsoft applications and services are marketed in a selection of plans intended for users ranging from students and households to large enterprises. Progent offers quick and easy online access to experts knowledgeable about Office 365-compatible clients based on Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to evaluate the numerous subscription bundles available for Office 365 and deploy 365 applications for your remote workers to achieve top business value. For details about Progent's support services for Microsoft Office 365, go to Office 365 consulting services.
Office 365 Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Office 365 Exchange Online provides the advantages of lower spending for data center infrastructure, simplified management, dynamic scaling, high availability, and additional benefits inherent with cloud computing. Microsoft has designed Exchange Online to operate transparently with on-premises deployments of Exchange, enabling you to create hybrid information systems. Progent's certified Exchange experts are available for occasional help to guide you through tough IT bottlenecks and also offer comprehensive project management services to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. For details Progent's expertise for Microsoft 365 Exchange Online, refer to Office 365 Exchange Online configuration and support expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the world's top source of cloud-based services. Progent offers fast and affordable online access to cloud integration consultants who can help your business to design, implement, manage, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-uptime network model so your users have a consistent computing experience regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS integration support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key applications cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent can assist you to set up VMs on GCP Compute Engine, design an efficient storage system with Google Cloud Storage services, and simplify identity control for telecommuters with GCP Cloud Identity. Progent can also help your organization to use GCP's management technology to administer and monitor your GCP ecosystem. For details, visit Google Cloud Platform consulting services.
Help Desk Support for Telecommuters
A fast, enterprise-wide transition to a teleworker workforce, which could be motivated by a pandemic or as an element of a disaster recovery process, can overwhelm even a high-performing in-house Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online technical support specialists combined with enterprise-class ticketing and follow-up technology to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, enter details, and append screen captures and attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers optional fast escalation to Level 2 and Level 3 support specialists to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables your company to supplement your current Call Desk organization by sharing delivery of Call Center support services transparently between your in-house support organization and Progent's extensive roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service uses a collective support model based on the number one PSA platform for managing help requests and ticketing, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to provide world-class desktop support to your from-home workers, visit Progent's Help Desk supplementation Services.
Cybersecurity for Remote Workers
At-home workers often run their personal equipment and work in a physically unsecured space. This increases their exposure to cyber threats and calls for careful use of firewalls, remote security monitoring, and the creation of policies that follow best practices. Progent's veteran team of certified data security experts can assist your organization to design, implement and administer a modern security environment that guards vital information in IT networks that incorporate at-home workers.
- Firewalls enable companies to create a network that can be securely accessed by local users and by teleworkers, mobile users, vendors, clients, and other stakeholders. Modern firewall devices permit you to configure and manage appropriate permissions to various classes of users and to expand your network and adjust your security profile as your business evolves and as network attacks become more complex. Progent works with both new and older firewall devices from all major manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall integration expertise, go to firewall support services.
- Remote Endpoint Monitoring makes it possible to track the disparate computers used by telecommuters and either reject or identify and mitigate the latest threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on each protected endpoint device, watching all activity and utilizing advanced AI technology to identify zero-day threats before they can spread. When an attack is discovered, ProSight Active Security Monitoring instantly isolates the impacted endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is self-contained, endpoints stay secure even if they are disconnected from the Internet. For details about ProSight Active Security Monitoring, refer to remote endpoint monitoring for at-home workers.
- Security Audits can assess the exposure of your network to all classes of external and internal security attacks for a network that includes telecommuters. Progent can deploy online, automated cybersecurity inventory scanning for quickly and economically uncovering a wide variety of security gaps that can be surfaced over the Internet. Progent's endpoint security audit experts, which can be managed by security experts with advanced credentials including CISM, CISSP, and GIAC, can assist you to evaluate your processes and governance policies and review your network infrastructure to enable you to design top-level protection for your an at-home workforce.
Data Protection Solutions for At-Home Workers
Data Protection covers saving and recovering vital information so as to avoid data loss and reduce restoration time in the event of storage failures due to hardware issues, programming glitches, human error, cyber attack, or other causes. Dependable data protection solutions can be especially difficult to architect and manage in hybrid networks that combine private data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must cover multiple types of personally owned endpoint devices. Progent can provide fast remote help from consultants familiar with a wide range of products for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iPads and smartphones. Popular backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud storage and includes granular restore and centralized management capabilities.
- Disaster Recovery/Business Continuity plans often envision scenarios that require a temporary switch to telecommuting. Progent's expert disaster recovery preparedness experts and business continuity planning consultants can help you to create, document and validate a DR/BC plan that includes the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified environment for safeguarding critical data by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and software. Remote endpoint computers can be user owned or business owned. IT admins managing the enrolled endpoint computers of telecommuters can use Intune to provision and validate apps on devices, push patches and certificates, set up policies for permission to access data and resources, set passwords, create VPN tunnels, determine how home-based workers share data, set up threat protection, ensure security compliance, and erase corporate data from lost, stolen or deactivated devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS/OS X endpoints. For details about Microsoft Intune and to find out how Progent can assist your company to use Microsoft's Endpoint Management to manage the endpoint computers of your at-home workforce, refer to Intune mobile device management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that allows network administrators to keep remote endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a perpetual license. Top capabilities of VMware Workspace ONE include rapid remote deployment of new notebooks, quick onboarding of new employees, policy set up and enforcement for all categories of devices, aggregated reporting and analytics, email encryption, and seamless integration with Microsoft applications and cloud services. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your San Jose, California business, call
An index of content::
Mac Application Training Professional
Mac Office Entourage Education
Progent can provide onsite training designed for people who wish to expand their knowledge of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for macOS and Mac OS X application software.
Windows Server 2016 Storage Spaces Direct Online Support Services
Windows Server 2016 Fault Domains Online Technical Support
Progent's Microsoft-certified IT experts offer Windows Server 2016 integration consulting to assist businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help your company to assess the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain clusters.
Consulting Sun Solaris Remote
Online Support UNIX Online
Progent provides nationwide urgent phone support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose information systems feature a combination of UNIX/Linux and Microsoft Windows products. Online network consulting provides maximum return for your information technology dollar by extending user productivity and shortening the time charged for network repair services. Advanced online support utilities and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your location. In most of cases your network issues can be remediated by telephone or through a mix of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISSP premier security professionals to assist you with the most challenging system issues.
School Wireless Case Study
Wireless Integration Case Study
Progent delivered a wireless networking solution that enabled a school to increase efficiency and eliminate the recurring costs of a dedicated data connection. Progent recommended a Proxim Tsunami high-speed wireless bridge. The economical building-to-building Proxim bridge is intended for connecting remote sites as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided better bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and since it uses the 5.8Ghz spectrum it offered immunity to local interference.
Private Cloud Hosting for Virtual Data Centers Consulting Services
Emergency Private Cloud Hosting Consulting Services
Progent’s private cloud hosting service enables small and midsize organizations to run mission-critical applications like SQL and Exchange from a hardened Tier III data center on fault-tolerant hardware with offsite data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for backup replication and restoration. You can take advantage of Progent’s private cloud to eliminate major capital costs for the acquisition, upkeep, and operation of computer hardware and data center facilities while benefiting world-class levels of system reliability and physical security.
Microsoft Hybrid cloud Engineers
Microsoft and Cisco Microsoft Azure enterprise hybrid cloud solutions Consultants
Progent can provide expert remote consulting services to help organizations connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Azure hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Support 802.11ac Wi-Fi Network
Wi-Fi Computer Consultant
Progent can show you how to plan, deploy, manage, monitor, and repair an efficient Wi-Fi network infrastructure, select sensible hardware and software, and configure access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also help you create a complete wireless network security strategy that is well aligned with the security plan for your entire corporate network.
Ubiquiti XG switch Professionals
Ubiquiti WiFi access point Consultants
Progent offers fast access to the skills of veteran wireless specialists who can assist you to determine the benefits of Ubiquiti UniFi wireless APs for your business and assist you to design, deploy, maintain, and debug your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to help you to choose, configure, and position Ubiquiti UniFi wireless access points for your required coverage and throughput.
Citrix Server Management Consulting Services
Citrix Live Migration Consulting
Progent's Citrix-certified consultants can assist your company to understand the strategic benefits of XenServer and other Citrix products, and can help you to plan, validate, execute, troubleshoot, and support a Citrix XenServer installation. Progent can in addition assess your existing XenServer deployment and show you how to optimize resource utilization, responsiveness, security and compliance, availability, and disaster recovery.
Best Windows and Linux Specialist
Linux, Windows Professional
If your business network combines Linux technology technology with Microsoft Windows, Progent can show you how to integrate your IT resources into a unified environment that allows all your operating systems to coexist for simple administration, transparent information exchange, high dependability, enhanced performance, and strong security. Progent's Linux and Windows integration assistance offerings feature network architecture configuration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, online network support and repair, in-person technical support, and Help Desk Call Center outsourcing.
High Availability Interoffice Connectivity Consulting
High-Availability Interoffice Connections Consultants
Progent’s high availability inter-site connectivity and fault tolerant system infrastructure consultants can help small organizations create zero-downtime Interoffice connectivity via redundant networks featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.
City Government Exchange Technology Professional
Professionals County Government Exchange
Progent has a long background providing a broad range of remote network support and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the industry’s pioneers in providing expert online network consulting and has provided network support to clients in every state. Online support eliminates travel expenses and solves issues faster than onsite support.
Best Practices Small Business Computer Consultants
Access to External Support Databases Server Recovery
Progent’s team of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, at the front lines of network support, executing a broad variety of technical tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to solve actual IT problems quickly.
Windows Server 2012R2 Hyper-V Integration
Remote Windows Server 2012R2 Data Deduplication Technical Support
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security plan, streamline IT management, assist with application development, and build and test a disaster recovery/business continuity plan.
Microsoft Certified Office Word forms Specialists
Office Word for Android Technology Professional
Progent's Office Word and Office 365 Word consultants can provide a broad selection of economical remote support services to assist you to manage your existing Microsoft Office Word solution or assist you to upgrade to a newer release of Office Word. Support offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between different versions of Office Word, integrating Word with other Office applications like Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance support, smart phone synchronization, and remote training classes customized for your special requirements.
Wireless Integration Example Application
Proxim Tsunami Wireless Case Study
Progent provided a wireless networking solution that allowed a school to improve productivity and avoid the recurring costs of a dedicated wireline connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for connecting separate sites as far as 2.5 miles apart and can extend to even longer distances. This wireless solution offered better performance and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it offered immunity to outside interference.
24x7 Dynamics GP On-site Support
Dynamics GP/Great Plains Support Outsourcing
Progent’s Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP/Great Plains is an accounting and business analysis tool built, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and integrate, and with its modular design you can purchase only the capability you currently need, with the option to add users and enlarge capabilities when necessary. Progent’s Microsoft Dynamics GP support experts can show you how to deploy, configure and manage the latest version of Dynamics GP or upgrade efficiently from an older version.
Support and Setup SharePoint Online
Top Ranked SharePoint Server 2013 Support and Help
Progent has been providing SharePoint support since the first SharePoint product was released over a a dozen years, and Progent has the breadth and depth of IT knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft-certified consultants can help you to evaluate the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; decide if an in-house, online or hybrid configuration is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your applications. Progent can provide full project management support or can assist in specific jobs associated with your SharePoint 2013 migration.
Online Support Services Office 365 Exchange migration
Biggest Office 365 AD Connect Professional
Progent can assist you to evaluate the many subscription options offered with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent supports multi-vendor environments that include Windows, macOS, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based resources.
Office Excel 2010 Technology Professional
Microsoft Excel Training
Progent's certified Office Excel and Office 365 Excel consultants offer a broad range of online support services to assist your organization to plan, develop, pilot test, install, manage, and troubleshoot applications based on any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help you to move your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility problems between different releases of Excel. Progent offers as-needed support to organizations looking for a fast solution to a specific problem related to Office Excel and Progent can also provide full project management services for upgrading or developing line-of-business applications based on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the needs of individuals or teams.
Immediate Office Word 2003 Specialists
Office Word cooediting Consultant Services
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a wide range of economical remote consulting services to help you to manage your legacy Microsoft Office Word environment or assist you to upgrade to a current version of Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility problems between various versions of Word, interfacing Office Word with other Office applications like Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, smart phone and tablet synchronization, and online training classes tailored for your special requirements.
Engineer Lync Server 2013 and Cisco UC
Lync Server 2013 and iPhone Technology Professional
Lync Server 2013, now called Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web meetings with app sharing, and both IP and PSTN telephony enabled for a broad assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist you to evaluate the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Lync Online) or hybrid topology suitable for your present and long-term goals, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and onsite training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.
Cisco ASA 5500 Firewall Upgrade Support and Help
ASA 5580 Firewall On-site Support
Progent's CCIE-certified networking experts can assist you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.
CCDP Expert Certified Information Technology Consulting Unified Attendant Console
CUE Network Consulting
Cisco Unified Communications Manager (Unified CM), originally named CallManager, acts as the center of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified CM Express offer an advanced IP-PBX by integrating with unified messaging apps such as Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified network consultants offer effective and budget-friendly online and on-premises support to assist organizations of all sizes to create and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent can assist with any facet of CUCM support and troubleshooting in areas that include integrating VoIP phones and Video phones, designing dial plans, setting up SIP trunking and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, designing Cisco UCS server clustering solutions for survivability, performance tuning, and integration with Exchange Server.
Remote Support Microsoft Dynamics GP
Dynamics GP/Great Plains Configuration
Microsoft Dynamics GP/Great Plains 2010 software is a full-featured business management solution that integrates information and operations throughout your company, communicates easily with other applications, and connects employees, clients and vendors unrestricted by time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 deliver capability for financials, management reporting, project management, inventory and order processing, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can show you how to install and manage a reliable, secure computer and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your business benefit from the full potential of Dynamics GP/Great Plains 2010.
On-site Support Microsoft SQL Server 2008
SQL 2008 Professional
SQL Server 2008 offers powerful, standardized tools to computer professionals as well as to information workers, reducing the complexity of creating, integrating, administering, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require an IT consultant with hands-on expertise and wide knowledge in designing and building information-based, end-to-end business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Training Mac Office Outlook
Microsoft PowerPoint for Mac Training
Progent offers onsite training customized for people who wish to expand their understanding of the macOS and OS X platform, Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for macOS and Mac OS X applications.
ProSight Email Zero Hour Protection Professional
Consultant Services Email Predictive Sender Profiling
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Setup and Support Voice Over IP Phones
Voice Over IP Phones Online Support
Progent's Cisco certified networking consultants offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover solutions.
Emergency MRTG Support and Integration
Consultant Linux Network Monitoring, Nagios and MRTG
Nagios and MRTG are useful, license-free monitoring utilities that run under the Linux OS and can be used to analyze UNIX environments, Microsoft Windows systems, or mixed-OS networks where Linux and Windows run side by side. The Nagios monitor allows network support engineers to monitor system services such as SMTP, HTTP, SSH, and NNTP. MRTG allows you to track the bandwidth through SNMP network appliances such as servers, routers, and switches. Progent's network monitoring consultants can show you how to utilize both these tools to tune and troubleshoot your computer network.
Network Consultant Altaro VM Backup Local
Immediate Altaro VM Backup Scheduling Technology Consulting
Altaro VM Backup provides small and mid-size organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Azure Block Blob storage. Top capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective, advanced encryption, granular recovery options for specific files and emails, support for Windows CSV and for VMware vCenter for handling large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.
Outsourcing SQL Server 2016 Data Mining
SQL Server SSAS Troubleshooting
SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, uptime, BOYD integration, plus integrated BI. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless control over on-premises and cloud operations and services. Progent's Microsoft-certified consulting team can provide online and onsite expertise to help businesses of any size to implement, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and SCOM.
Security Audit Specialist
Consultant Services Wireless Security
Progent offers expertise for security evaluation utilities such as LANguard from GFI for running a variety of programmed system testing scans to identify possible security problems. Progent has extensive knowledge of security auditing tools and can help you to make sense of audit reports and respond appropriately. Progent can show you how to build security into your company processes, configure scanning software, define and deploy a protected system architecture, and recommend procedures to optimize the safety of your IT system. Progent's security engineers are ready to help you set up a firewall, implement secure remote access to email and business applications, and integrate virtual private network. Progent's certified security engineers can test the security of web applications and can run comprehensive security audits of company-wide security to determine your company's compliance with important industry security standards including HIPAA, PCI, and ISO 17799.
After Hours Cisco Content Services Switch - Cisco CSS Support and Help
Cisco Content Engine Network Consultant
Progent provides fault tolerant load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching products including F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and Cisco CDN Software, and F5 Networks 3-DNS.
ProSight Remote Network Infrastructure Troubleshooting Technology Consulting
Top Automatic Network Topology Diagrams Integration
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems.
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