Fast Online Support for San Jose California Computer Networks
For companies located in San Jose California, Progent provides remote help for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's remote support engineers provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to solve most information system issues quickly. Efficient support lowers immediate costs since service calls require minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your company benefits even more in indirect costs by minimizing or eliminating network outages and related costs stemming from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for solving problems efficiently means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of customized tools and field-tested processes that permit the maximum level of efficiency for remote consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to interface to your system remotely without violating corporate security.
Progent's powerful technical support database system maintains detailed documentation for all service that Progent's clients have received. Progent's staff engineers have access to the history of assistance rendered to every customer by any engineer. This database of anomalies and repairs is organized as a readily retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick access to vendors' in-house support staff so Progent's remote consulting experts are able to determine the best solutions quickly.
Remote support offered by Progent to companies in San Jose California include:
Authorized Windows Support
Progent's Microsoft-premier remote service engineers can deliver computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop services to help your business to deploy, configure, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and certifies a consultant's network technology knowledge at the expert level. CCIEs can handle even the most challenging challenges surrounding network design, installation, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad experience allows them to fix problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using sophisticated on-line support tools in order to provide quick, secure, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs offer help for the complete line of Cisco's market leading family of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive data security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm attacks; integrating firewalls; building secure architectures for remote and mobile access; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize local resources along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering applications and services rapidly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important areas of information technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your San Jose Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve the most issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for handling service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Call Center team of experienced network consultants provides your workers in San Jose California rapid assistance from a dependable network service resource with substantial experience delivering telephone-based consulting and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's intent is to fix rather than merely document technical issues.
- Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in San Jose California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your business so your network support is proactive and automated. By exposing potential trouble spots before they result in network outages, system monitoring can head off inconvenient and expensive service failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems based on a variety of OS platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new businesses in San Jose California, Progent's online computer support engineers are ready to provide expert and affordable IT support whenever your organization requires it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to fix IT problems quickly while eliminating the expense and lost time associated with in-person support visits.
Even if your San Jose company works with a local independent consultant or employs a full time organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to resolve sudden network emergencies or particularly tough integration problems.
Features of Progent's Online Network Services for San Jose California
Progent's online help, remote troubleshooting, network security expertise, and network management services offer offices in San Jose California the greatest leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to offices in San Jose California and is also ideal for customers in more remote regions that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum charge for online help and imposes no periodic subscription fee for support services delivered during regular business hours. This protects you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco offers access to on-staff specialists who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's basic support offerings consist of technology integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Experts group can provide world-class consulting expertise in specific business applications. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Software Design
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that meet the unique requirements of your company.
- Sophisticated Remote Access Software
Secure online connectivity permits Progent's support professionals to see precisely what your users see. This makes it easier to find fast fixes to issues that could otherwise demand a costly onsite visit. State-of-the-art online connectivity tools and experienced technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24-hour Support for High System Availability
For offices with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers need instant recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Entire Line of Servers
Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. As a result, you owe only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from painful and costly service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.