Fast and Affordable Remote Help for San Jose California IT Networks
Urgent Phone Technical Support for San Jose SystemsFor companies in San Jose California, Progent provides online support for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools necessary to solve the majority of network issues quickly. Efficient support reduces direct costs since service calls require minimal chargeable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's extensive online consulting experience is particularly helpful for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are invoiced exclusively for the support that you receive. Unlike many online service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick repairs somehow end up as big bills. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-proven methodologies that permit the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your network remotely without violating corporate security.

Progent's advanced technical support database system stores detailed records of all service that Progent's customers have been provided. Progent's authorized engineers have access to the details of support delivered to every customer by any consultant. This history of problems and responses is organized as an easily accessible internal database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up other massive technical support databases and allow fast access to vendors' in-house product engineers with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Online services offered by Progent to businesses in San Jose California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or improving your current organization, selecting or modifying Help Desk Call Center software products to handle the special demands of your company, or adding temporary phone support staff to work with your existing Help Desk group during unusually busy events like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network consultants gives your workers in San Jose California fast access to a dependable network service resource with years of background offering phone consulting and online troubleshooting for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center the reputation as a major driver of company productivity, and Progent's aim is to resolve rather than simply document technical problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote and in-depth consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in San Jose California remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your IT maintenance is proactive and automated. By spotting looming problems before they expand into network outages, automated monitoring can ward off stressful and costly service failures. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that incorporate multiple operating systems.
How Your San Jose Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and startups in San Jose California, Progent's phone-based network support engineers can deliver expert and economical system help the instant your organization has to have it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to fix computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your San Jose organization works with a regular freelance support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or particularly complex integration projects.

Details of Progent's Remote Network Services for San Jose California
Progent's online help, remote troubleshooting, system security consulting, and system management services offer businesses in San Jose California unparalleled leverage for your support investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk services and network management, Progent's experts can deliver your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, refined support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you pay only for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for fast repairs so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local service firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each staff member to each client. The discipline of documenting and organizing support activity results in more effective support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.



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