Expanding your remote workforce can have a major impact on network architecture, security, and company processes. Progent has 20 years of experience assisting businesses of all sizes to design, deploy, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can assist your San Juan company to pick the right technologies and follow leading practices in building and operating a secure virtual office solution for telecommuters that promotes teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for helping you over occasional IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.

Progent's consultants can assist San Juan, Puerto Rico organizations to succeed with any facet of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security monitoring, data protection solutions, and centralized management.

Data Protection Solutions for Remote Workers
The field of Data Protection involves backing up and recovering critical data in order to avoid data loss and reduce recovery time and effort in the event of storage failures resulting from equipment breakdowns, programming glitches, human mistakes, cyber attack, or any other reason. Reliable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine in-house data centers, public clouds, and an at-home workforce.

  • Backup/Restore solutions for remote workers must cover multiple kinds of user-owned endpoints. Progent offers quick remote help from experts knowledgeable about a broad range of products for protection Windows, Apple and Linux/UNIX powered servers and desktops as well as laptops, iPads and smartphones. Leading backup/restore solutions maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data distributed across a hybrid network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery service that uses cloud-based storage and includes fine-grained restore and centralized management.
  • Disaster Recovery/Business Continuity plans often anticipate scenarios that require a quick changeover to a work-at-home environment. Progent's expert disaster recovery planning experts and business continuity planning consultants can help your business to develop, document and test a DR/BC strategy that addresses the logistics of switching to an at-home workforce.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter environment for your San Juan, Puerto Rico business, call 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Wireless Consulting Services offer a convenient, economical way for companies of any size to configure, manage, monitor and repair the latest wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's management team includes industry professionals with decades of background delivering network consulting, troubleshooting, and long-term IT planning to businesses ranging from small offices to global enterprises. Great support requires great personnel, and Progent is proud to have put together a management staff able to provide businesses with the top service value available anywhere.

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    Progentís Microsoft-certified experts can provide businesses of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently connecting people, teams and data. SharePoint Server provides a central spot for your workers or customers to access, manage, distribute and interact with relevant data, documents, and software and to communicate with other people. SharePoint allows faster and more intelligent decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the data theyíve created in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint environment or upgrade to the latest release of SharePoint.

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    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware.

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    If you want to revamp your corporate web site, build internal websites for purposes such as HR or employee training, design a high-impact web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's experts can also show you how to build and maintain a safe, robust server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.

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    Progent's ProSight Virtual hosting services provide small and midsize businesses a variety of advantages such as lower capital costs, savings on operational expense, improved management focus, enterprise-class protection, greater availability, and business continuity.

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    Progent is structured to deliver in-depth remote support for all major technologies associated with small company information systems and allows you to outsource an array of strategic, on-demand services such as a part-time CIO to offer senior-level planning and budgeting capability, a Technical Response Center for help desk services, 24x7 server monitoring, spam/virus filtering as a managed service, best-practices project management help for critical initiatives such as site moves orOS migrations, connectivity experts for building and maintaining fast and robust network infrastructure, certified security specialists to verify information safety and compliance, disaster recovery experts to help design business continuity strategies, and software developers to create, enhance, or repair mission-critical application programs.

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    If your business operates a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can assist your whole enterprise in a broad array of security topics including security administration procedures, security architecture and strategies, access control systems and techniques, applications development security, business processes security, physical security, telecommunications, network and Internet security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the fundamental competencies and international standards of performance that information security managers are required to possess. These accreditations offer IT management the confidence that those who have achieved their CISM or ISSAP certification have the experience and theory to deliver effective security support and engineering services.

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    Progent's Test and Training Lab at the QTS Colocation Center can be used for testing line-of-business applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for new products and technologies. For Progent clients who lack adequate internal resources to assemble effective pilot environments, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.

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    Progentís wireless professionals can help small businesses plan, choose, pilot, configure and maintain secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a degree of protection that equals or exceeds wired interfaces. Progent provides expertise in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and install the wireless link solutions that match your company requirements.

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    Progent can help you in any and all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, databases and log files; setting up hardware load balancing for high-availability client access services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web.

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    Colocation sites allow companies to share world-class facilities for hosting computer hardware that supports vital applications. Progent's Microsoft and Cisco certified IT experts can help your company with all facets of your colocation program including choosing and migrating to a colocation site, designing network topology, specifying hardware, on-site and on-line troubleshooting, setting up offsite network administration, and training your support personnel.

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    Progent offers small organizations two low-cost security evaluation scanning packages that include, at a preset price, remotely administered inventory scans of your security profile which are evaluated by professional security engineers who assess the data collected by the remote scan, present unbiased evaluations of your current security vulnerability, and offer suggestions for enhancements. Progent has developed two complementary network security inventory packages for external and internal security scanning that are priced to meet the restricted budgets of small businesses while providing enterprise-quality assessments of your IT network's exposure to assault.

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    Progent can assist small and mid-size companies to implement efficient remote endpoint management solutions for maintaining endpoint devices operated by an offsite workforce.

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    Cisco offers an extensive array of routers that includes routers designed to provide the security, bandwidth, and reliability demanded by organizations ranging from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and network availability. Progent can help you select and configure Cisco routers to build a reliable foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, open your network to customers and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers powered by Cisco's IOS operating system, such as Cisco's 800 series of small office routers, Cisco 1800 and 2800 ISR routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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