Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most popular solutions for maintaining mobile access to messaging, calendars, web programs, and other critical business information. Progent can provide San Juan, Puerto Rico businesses the services of BlackBerry-premier consultants who can help companies to manage existing BlackBerry environments or migrate efficiently to a modern smartphone solution.

As the complexity of small company IT technology has expanded, and as the demand for world-class security, dependability, and disaster recovery has become the norm for organizations regardless of size, successful integration and support of RIM BlackBerry solutions has become increasingly difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small businesses frequently resort to external consulting professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to design, manage, and repair BlackBerry solutions affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining wireless workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, combined with Progent's proven online support model, provides small companies an affordable solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use management utilities to enable you to track and control BlackBerry devices throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered rapidly and thoroughly.

The Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.

Onsite IT Consulting
Progent locations in The Caribbean Islands

City Address Phone Link
San Juan 151 Calle De San Francisco, Suite 200
San Juan, PR 00901
(787) 417-0164 San Juan Network Support Services


Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry devices, providing a centralized solution for controlling key tasks like smartphone deployment, updates, and deactivation and providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange Server, Groupwise, or Lotus Domino messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Integration Assistance

BlackBerry Enterprise Server features a wealth of data protection capabilities starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent versatility in adjusting degrees of protection to meet the specific requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist your company to choose advanced security functions and enable them wirelessly. Examples of these over-the-air selectable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a misplaced or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BES Server also provides versatility in selecting mechanisms to keep mobile users from loading or running unsecure or unauthorized programs. Progent can help you to choose protective techniques such as:

  • Specify precisely which programs are allowed on the device
  • Block external programs from allocating persistent memory on the BlackBerry device
  • Select which resources external applications can use on the smartphone
  • Limit the kinds of connections external software running on the BlackBerry device can establish
  • Block all third-party programs from being installed or run on the BlackBerry smartphone

Progent's Online BlackBerry-premier Consulting Services is Fast and Economical
For businesses in San Juan, Puerto Rico who require fast and affordable access to a certified BlackBerry support expert, Progent delivers efficient online assistance from a seasoned support team who have provided network solutions to companies in every state in the country. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve problems rapidly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer professional help in fields including resolving synchronization problems, setting up BlackBerry BES Server, and designing a protected, fault-tolerant system architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use administration software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and delete BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements assessment, system design, installation planning and execution, performance tuning, design of a fault-tolerant environment, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to create a mobile wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration model and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices concerning options for software versions, processors and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can assist your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run company-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To get in touch with Progent about technical support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Progentís experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting support including infrastructure design, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers strong user and software policy enforcement, mutlivector attack defense, and safe connectivity services. Ranging from economical, plug-and-play desktop devices for small and home businesses to modular enterprise-class products, Cisco PIX and ASA Firewalls offer advanced security, performance, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing common OS-specific security holes.

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    Progent's Microsoft-certified consultants offer cost-effective online support and development services to help you to design, deploy, manage, and maintain Microsoft SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document and media management tools, blogs, data marts, business information systems, enterprise search, workflows, and other tools to support and improve teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's familiar desktop programs including Excel, Word, PowerPoint, and Visio. Progent can help you to migrate from earlier releases of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.

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    Progentís staff of Microsoft and Cisco Premier experts average longer than a decade of real-world professional experience, at the front lines of IT support, performing a wide variety of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices that are combined into company-wide leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT capability, but also a consultant with proven methods for applying computer knowledge to solve actual IT problems quickly.

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    Progent provides small organizations a pair of specially designed security evaluation packages that include, at a preset price, remotely administered scans of your network security profile which are analyzed by expert security specialists who assess the data collected by the remote scan, present objective summaries of your existing security vulnerability, and offer recommendations for enhancements. Progent offers two complementary network security evaluation packages for external and internal security testing that are priced to fit the restricted budgets of small companies while delivering enterprise-class assessments of your network's vulnerability to assault.

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    Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and provides a easily managed web gateway that acts as a one-server platform for a variety of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting capabilities, permits custom reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual machine to cut expenses and improve recoverability. Progent's Microsoft consultants can assist your company to plan and carry out test and production implementations; interface Forefront Threat Management Gateway with Windows 2008 R2, AD, Microsoft SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Forefront Threat Management Gateway from ISA Server.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your company better by delivering easy availability of decision-driving information and a rapid return on investment. Dynamics GP offers important productivity benefits such as its ability to extend the presence of your organization, handle your accounting, automate financial processes, unify procedures throughout your business, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and increase free cash flow. Progent can show you how to set up and maintain a robust, safe server and network infrastructure to support Great Plains, and can provide expert Dynamics GP support professionals to help you reap the full benefits of your Dynamics GP/Great Plains business management system.

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    Progentís Microsoft-expert consultants can assist you to enhance your workstations from 32 to 64 bits. Progent can help you to understand the costs and benefits of moving to 64-bit desktop computing, design an affordable migration process that reduces operational interruptions, and offer economical, professional remote help to assist your organization to install 64-bit desktop software and application software on your existing hardware.

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