Enlarging your at-home workforce may have a major impact on IT infrastructure, security/compliance, and company workflows. Progent has two decades of experience helping businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that support at-home workers. Progent can help your San Juan organization to select the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that promotes collaboration and delivers maximum value. Progent offers support services that go from on demand expertise for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help San Juan, Puerto Rico organizations to succeed with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Teleworkers
A rapid, enterprise-wide transition to a telecommuter workforce, which could be activated by a pandemic or as an element of a business continuity process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive team of online IT support specialists combined with enterprise-class trouble ticketing and follow-up software to provide an economical, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from initial service requests through trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to monitor or revise their active trouble tickets, enter details, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Supplemental Service allows your company to augment your current Help Desk team by sharing responsibilities for Help Desk Call Center support seamlessly between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Support Desk service uses a collaborative support solution utilizing the leading professional services automation tool for managing service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Help Desk Supplementation Services can enable your business to provide best-in-class technical support to your telecommuters, refer to Progent's Call Center supplementation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your San Juan, Puerto Rico business, call 1-800-993-9400 or refer to Contact Progent.