Enlarging your at-home workforce can have a significant effect on network architecture, cybersecurity, and company workflows. Progent has 20 years of background assisting small and mid-size businesses to design, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can help your San Juan company to pick the appropriate tools and follow leading practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes teamwork and delivers top business value. Progent can provide support services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can help San Juan, Puerto Rico organizations to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure design and configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Support for Teleworkers
A rapid, organization-wide switchover to a telecommuter business model, which might be activated by a pandemic or as a component of a disaster recovery preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or augment their Support Desk with Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Center support services leverage Progent's nationwide team of remote IT support experts combined with world-class ticketing and follow-up software to offer an economical, advanced Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or revise their current tickets, enter details, and upload screenshots or attachments. Technical support services are delivered at a substantial discount off Progent's ordinary Level 1 technical service charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to resolve complex problems. For more information, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Supplemental Service allows your company to supplement your current Help Desk staff by splitting delivery of Help Desk support services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a co-sourcing support model utilizing the leading professional services automation (PSA) platform for managing help requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Help Desk Augmentation Services can help your company to deliver best-in-class desktop support to your at-home employees, see Progent's Help Desk supplementation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient work-from-home solution for your San Juan, Puerto Rico business, call 1-800-993-9400 or go to Contact Progent.