San Juan Remote Workers Solutions Consulting
Solution Planning, Configuration, Management and Help Desk Consulting Services
Expanding your remote workforce may have a major effect on network architecture, security/compliance, and corporate workflows. Progent has 20 years of experience helping SMBs to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your San Juan company to select the right technologies and follow leading practices in creating and operating a safe virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services that go from on demand guidance for helping you past challenging IT roadblocks to full project management or co-management to help you carry out business-critical tasks.
Progent can help San Juan, Puerto Rico companies to succeed with any facet of creating a high-performing telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform customization and training, cloud integration, Help Desk augmentation, cybersecurity, backup/restore solutions, and centralized management.
Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed to support a remote work environment can be particularly challenging if you have to manage a mix of worker-owned equipment like desktop computers and laptops, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a variety of OS software and firmware levels. Progent's experience providing remote support for both legacy and current technologies in remote office venues enables you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to assist you to implement a productive work-at-home infrastructure include:
- VPN technology allows you to establish a safe connection for authorized at-home employees to access IT assets situated at your corporate datacenter or in the cloud. Progent can help you to configure and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration support. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your at-home workers to set up Cisco's popular AnyConnect client software to provide secure VPN tunneling for a wide range of endpoint devices such as Microsoft Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) platforms allow a teleworker to see and interact with a remote PC's desktop. This gives network managers significant control over the computing ecosystem of telecommuters and ensures them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and typically support VPN connections, home wireless networks, and firewall services. Progent offers top-tier remote consulting for configuring home routers from a variety of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often shared by an entire household and visitors, are frequently utilized by at-home employees to connect to their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help businesses to resolve these issues by delivering services that include Aironet integration consulting, Cisco Meraki wireless deployment expertise, and Ubiquiti WiFi AP setup assistance.
- Internet access solutions impact the speed and availability of connections between at-home workers and the corporate network. Business-critical applications may require backup Internet access in case the normal connection fails. Progent can provide expertise for identifying ISPs, picking sensible service offerings, and integrating redundant Internet access. See Internet access solutions.
IP Voice Integration for an At-Home Workforce
Expanding the company PBX system to include telecommuters is vital to maintaining a productive work-at-home solution. A broad range of cloud-based VoIP products are popular with SMBs to support remote users. Many larger organizations rely on Cisco's current or older products for IP voice management. Progent can help organizations of any size to design or maintain a remote VoIP service that delivers the versatility, convenience and protection needed for remote users. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist businesses tune their current Cisco IP voice environments to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends high-end IP telephony features to devices like IP phones, media processing platforms, VoIP gateways, and mixed media applications used across the network. CUCM supports additional mixed media services like messaging, video conferencing, and team collaboration networks. For details about Progent's Unified Communications Manager support, see Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help you to maintain your existing CallManager environment or upgrade efficiently to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP platforms, refer to CallManager expertise.
- Cisco IP Gateways provide connectivity with public telephony networks and with clients working beyond the corporate perimeter like at-home workers. Progent can provide expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network infrastructure to support these solutions and provide on-demand integration and debugging services.
Voice/Video Conferencing for Teleworkers
A broad selection of video conferencing platforms from major technology companies support virtual meetings, video and voice conferencing, chat, and screen/content sharing for both onsite workers and telecommuters. Many organizations use multiple conferencing products to accommodate their various partners and customers. Progent's communications experts can help you to maintain your current voice/video conferencing environment and enhance the productivity of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, instant messaging, voice and video conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to set up and manage Skype for Business client software to accommodate your remote employees. For details about Progent's consulting services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling platform for iOS and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime allow up to 32 concurrent users for voice/video calls. To learn more about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference. For details about Progent's consulting expertise for Cisco Webex and for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as video calling, persistent chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Office 365 products, refer to Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging expertise for these products and assist your business to optimize your network architecture to host them.
Microsoft Integrated Collaboration Platforms for an At-Home Workforce
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that create a cohesive user interface for sharing data and ideas across a corporate network and on a wide range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their original releases and can assist businesses to configure these flagship collaboration platforms to optimize the effectiveness of your remote workforce.
SharePoint utilizes web entities to promote collaboration and knowledge delivery by offering policy-based access to content, workflow, and tools for searching through enterprise-wide business data. SharePoint permits you to build secure web portals that permits at-home workforce to view and edit aggregated corporate intelligence by means of Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint expertise, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, see integration consulting for Microsoft Exchange Server.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home workers can store files to the OneDrive service, and colleagues can share them securely via a browser. Included with Microsoft 365, OneDrive enables remote workers to co-edit files. Edits created offline are uploaded when you reconnect to the Internet. For details about Progent's consulting services for Microsoft OneDrive, see Onedrive configuration consulting.
Cloud Integration for Remote Workers
Progent can provide advanced online assistance for helping businesses to create, maintain and repair cohesive hybrid network models that combine internal data centers, telecommuters, branches, plus public cloud resources. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help remote workers fix problems with public cloud access, authentication, and security.
Microsoft Azure is a leading platform for cloud services that enables you to utilize infrastructure, virtual servers, and key apps hosted on Microsoft's extensive cloud. Azure features over one hundred services services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and recovery systems with Azure Backup. Progent can also show you how to establish protected access to Azure services for teleworkers by configuring and troubleshooting firewall appliances and VPN tunnels. For details about Progent's support services for Microsoft Azure, go to Microsoft Azure consulting.
Office 365, now called Microsoft 365, is Microsoft's popular suite of client productivity software and cloud-based services offered on a subscription basis. Office apps and services are marketed in a selection of bundles designed for customers ranging from individuals and small offices to large corporations. Progent offers quick and easy remote contact with experts knowledgeable about Office 365-compatible devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans offered with Office 365 and configure 365 applications for your remote workers to achieve top business value. For details about Progent's expertise for Microsoft Office 365, go to Microsoft 365 consulting support.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Office 365 Exchange Online offers the benefits of lower spending for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional advantages inherent with public clouds. Microsoft has designed Office 365 Exchange Online to operate smoothly with on-premises deployments of Exchange, enabling you to build hybrid networks. Progent's certified Exchange experts can provide occasional help to get you past challenging technical roadblocks and also offer end-to-end project management services to ensure your teleworkers have convenient and secure access to your Microsoft 365 Exchange Online environment. To learn Progent's expertise for Microsoft 365 Exchange Online, refer to Exchange Online integration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's biggest provider of cloud services. Progent can provide quick and economical online access to cloud integration experts who can assist your organization to design, deploy, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises data centers and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to create a high-availability network model to make sure your employees have a consistent computing environment regardless of whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's expertise for Amazon AWS, refer to Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a popular suite of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can assist your business to scale your current IT assets with the Google Cloud Platform, and Progent's DBA experts can show you how to make your mission-critical applications cloud ready so your telecommuters can take full advantage of Google Cloud services. Progent's consultants can assist you to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with GCP Storage, and streamline identity management for telecommuters with GCP Cloud Identity services. Progent can also help your business to utilize GCP's unified management tools to control and monitor your Google Cloud environment. For details, go to Google Cloud Platform integration services.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a teleworker business model, which could be activated by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient internal Call Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update the status of their current tickets, add information, and upload screenshots and attachments. Desktop support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support specialists to deal with advanced problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Support Desk Augmentation Service allows you to supplement your current Call Desk staff by sharing responsibilities for Help Desk Call Center support transparently between your regular IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution based on the leading professional services automation tool for handling service requests and ticketing, establishing responsibility, monitoring progress, and generating reports. To find out how Progent's Help Desk Augmentation Services can enable your business to deliver best-in-class IT support to your at-home workforce, visit Progent's Call Desk augmentation Services.
Cybersecurity for Remote Workers
Remote workers commonly run their personal computing devices and work in an unsecured space. This worsens their exposure to cyber attacks and demands judicious use of security appliances, remote endpoint monitoring, and the enforcement of security policies that adhere to leading practices. Progent's seasoned team of certified data security experts can help your company to plan, implement and administer a modern cybersecurity solution that guards critical information in IT networks that include an at-home workforce.
- Firewalls enable you to create a network environment that can be safely utilized by local users as well as by an at-home workforce, mobile employees, suppliers, clients, and other stakeholders. Modern firewall devices allow you to configure and control appropriate access rights to various classes of users and to scale your network and adjust your security profile as your company evolves and as cyber threats become more sophisticated. Progent works with both new and legacy security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support services, refer to firewall configuration and support expertise.
- Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by teleworkers and either block or identify and respond to the latest threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint agent is put on each protected endpoint, monitoring all activity and using advanced AI technology to identify zero-day threats at inception. When a cyberattack is spotted, ProSight Active Security Monitoring immediately isolates the impacted device from the network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoints remain protected even if they are offline. For more information about ProSight Active Security Monitoring, go to remote endpoint monitoring for teleworkers.
- Security Audits can assess the exposure of your network to all classes of external and local security threats for an environment that includes teleworkers. Progent can run remote, automated security analysis scanning for rapidly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security assessment experts, which can be managed by security professionals with top credentials including CISM, CISSP, and GIAC, can help your company to audit your procedures and policies and review your WAN architecture to enable you to implement the highest level of security for your an at-home workforce.
Data Protection Solutions for At-Home Workers
Data Protection involves backing up and recovering vital data so as to prevent data loss and minimize recovery time and effort in the event of storage system failures resulting from equipment issues, programming hiccups, user mistakes, malware, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that combine private data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for telecommuters must cover multiple types of personally owned endpoints. Progent can provide fast remote access to experts knowledgeable about a wide array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, iPads and handhelds. Leading backup/restore products maintained by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that uses cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision circumstances that require a rapid switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity planning specialists can assist your business to develop, document and validate a DR/BC strategy that addresses the logistics of switching to an at-home workforce.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises endpoints. Endpoint Manager provides a centralized platform for safeguarding critical information by controlling local, mobile, and home-based endpoints.
Intune
Intune is part of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting mobile computers and applications. Managed endpoint computers can be personally owned or company owned. IT administrators managing the enrolled endpoint computers of at-home workers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, set up policies for accessing information and networks, manage passwords, establish VPN connections, determine how home-based workers share data, establish threat defense, verify security compliance, and wipe sensitive information from missing, stolen or deactivated endpoint devices. Intune can be used with Apple iOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to manage the devices of your at-home workers, go to Intune teleworker endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced unified MDM platform that allows network managers to keep offsite endpoint devices current and secure. Workspace ONE incorporates VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery platform for authorization control, application management, and setup management of endpoint computers. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top features of Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, unifies reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud-based services. To find out about Progent's support for VMware Workspace ONE, see VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining a productive work-from-home solution for your San Juan, Puerto Rico company, call
An index of content::
SharePoint Server Support and Help
24x7 Microsoft Office SharePoint Server 2007 Remote Technical Support
Progent’s Microsoft-certified consultants can provide businesses of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and data. SharePoint Server offers a common location for your workers or customers to access, manage, distribute and interact with relevant data, documents, and applications and to interact with other people. SharePoint allows quicker and better decisions, more effective sharing across teams and more economical business practices. Windows SharePoint Services join employees, clients, teams and major tasks with the information they’ve developed in a manner that makes data easy to locate, retrieve and re-use. Progent's certified SharePoint experts can help you to manage your current SharePoint ecosystem or migrate to the current release of SharePoint.
Microsoft Certified Professional SQL Server 2012 AlwaysOn Failover Cluster
SQL Server 2012 AlwaysOn Failover Cluster Network Consultants
Progent offers the expertise of certified consultants as well as experienced software developers, DBAs, project management experts, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified data security professionals to help you to assess the potential benefits of SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's lab, design and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS solutions, and configure a cost-effective and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012.
Small Business WAP321 Onsite Technical Support
Small Business WAP371 Integration Services
Cisco's Small Business family of access points are Linux-powered devices designed as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE wireless network experts can provide remote or onsite configuration and troubleshooting support to help your organization to design, configure, update, tune, manage and troubleshoot Cisco Small Business wireless access point environments of any size or topology.
Office 365 hybrid solutions for Exchange Outsourcing
After Hours Office 365 Exchange migration On-site Support
Microsoft Office 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated Exchange components to reduce capital expense and administrative hassle. You can deploy Exchange Online to run all your mailboxes, or you can run a hybrid architecture that incorporates on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts can provide affordable online technical support to assist your small businesses to evaluate the benefits of Office 365 Exchange Online, design a solution that fits your business needs and IT budget, implement a non-disruptive move from your current Exchange organization to one that includes Exchange Online, train your IT team and end users, and deliver ongoing consulting and troubleshooting.
IT Services Juniper SSG350M Router
information Systems Audit Juniper SSG Firewall
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Microsoft SharePoint Server 2013 Troubleshooting
SharePoint Designer 2013 Online Consulting
Progent has been delivering SharePoint support since the initial SharePoint product was released over a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add significant business value to your IT investment. Progent's Microsoft-certified consultants can assist your company to evaluate the risks and benefits of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid configuration is most sensible for your busi9ness; and pick the most appropriate edition of SharePoint 2013 for your applications. Progent offers comprehensive project management services or can assist in specific tasks associated with your SharePoint 2013 migration.
Onsite Technical Support Microsoft Exchange Upgrade
Microsoft Exchange 2000 IT Consultants
Years of experience with Microsoft's email products makes Progent one of the most knowledgeable computer consulting firms in California for integrating email solutions based on Exchange 2000 Server. Progent is expert in helping small organizations derive the full advantages of Exchange Server under typical scenarios such as upgrading from Exchange 5.5, moving from an ISP-based or POP3 Email system, and outsourcing your Microsoft Exchange Server management.
Barracuda Backup Encrypted Appliance Remote Technical Support
Barracuda Backup Scheduling Troubleshooting
Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a software-based appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad range of consulting support services to assist your business to plan, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology.
Network Engineer Contractor Job
Cisco Certified Job Opportunity
Progent wants to hire full-time, results-oriented Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco certified network engineers who have Cisco CCNP or CCIE credentials; security professionals with CISSP or CISM or equivalent security credentials; and high-end network design experts with a background in mobile access, wireless networking, high uptime, business continuity, information protection, and VMware. Progent also is hiring employees to work on our team of help desk service technicians and remote support professionals. In addition, We are seeking experienced managers able to operate productively in Progent's high-growth, virtual office environment.
Windows Server 2008 R2 Configuration
Windows Server 2008 R2 Network Consultants
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, protection, availability, scalability, and versatility that improve productivity of on-site, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable remote consulting, troubleshooting, and training services to help you to design, implement, and manage Microsoft Windows Server 2008 R2 to add significant business value to your network.
Remote Windows Server 2008 R2 Technical Consultant
Windows Server 2008 R2 IT Consulting
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2008 for your business, develop pilot systems and rollout plans, install Windows Server 2008 with your network environment and workload, educate your support personnel how to use new administration utilities, and deliver ongoing consulting and support via affordable options such as Help Desk support and remote technical assistance.
Top Remote Technical Support Jabber and VPN
Jabber and Webex IT Consultants
Progent's Jabber consultants offer online or onsite support to assist organizations of all sizes to design, implement, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers in-depth expertise for all the technologies that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and other components of a cohesive collaboration ecosystem.
VoIP Phones Support Services
VoIP Consultant
Progent's Cisco CCIE-certified network infrastructure consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.
Remote Troubleshooting ASA Firewall with Firepower
Firepower Management Center Integration
Progent’s certified Cisco IT security consulting professionals offer expert PIX Firewall and ASA Firewall consulting support including architecture, integration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small and home offices to modular enterprise-grade appliances, Cisco PIX and ASA Firewalls offer a high level of protection, high throughput, and high reliability for IT systems of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.
Top Cisco Virtual Private Network Online Support
Remote Access Technical Support Services
Cisco's network security and remote access technology for small companies offer a complete line of easy-to-administer security solutions to help protect your wired and wireless information system. Cisco's VPN line includes switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert and CCNP certifications who are able to help your organization to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit best with your business objectives.
Programming Company MRP
Axapta Help and Support
Besides providing access to Microsoft Dynamics GP consultants, Progent can provide experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training customized to meet your particular needs. Progent's consultants also can show you how to build and support a protected, robust network foundation to support your ERP, MRP and accounting solutions.
Online Crystal Reports Training Professionals
Microsoft Experts Online Power BI Training Network Engineer
Progent provides live remote training for an array of desktop apps and operating systems such as Microsoft Office Excel, Word, Access and Project plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction offers the benefits of traditional physical classroom seminars, such as instant communication between clients and trainers, but eliminates the expenses of travel and the hassle of attempting to accommodate the availability of multiple trainees. Available to individuals or classes of any size, Progent's virtual training permits the teacher to conduct the class from a remote facility and the clients can be dispersed throughout a campus or all over the country. Virtual education utilizes powerful learning mechanisms like broadcast white boards, real-time questions, and collaborative applications. Sessions can be brief and personalized to specialized topics or longer in duration and wider in scope.
Microsoft Dynamics GP Migration Planning Professionals
Microsoft Dynamics GP Migration Technology Professional
Progent has delivered support for Dynamics GP and Great Plains software for almost 20 years and Progent has delivered integration, software development, education, and troubleshooting since the product's debut. Progent can provide in-depth expertise for upgrading out of date Dynamics GP ERP systems. Progent can help your business to design, validate, and implement a cost-effective upgrade from a a legacy release to the latest release of Microsoft Dynamics GP.
Macintosh OSX Remote Technical Support
Apple OS X Tiger IT Consulting
Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent can also assist you with Apple iPhone support and iPad management, or moving to Apple's iCloud services. For business networks built solely on Apple macOS or OS X or for networks incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is available, safe, fast and able to achieve your company's objectives.
Biggest Work at Home Conferencing Technical Consultant
Consulting Services At Home Workers Video Conferencing
Progent can help small and mid-size organizations to implement and troubleshoot video conferencing technology to enable their remote workforce to interact effectively with teammates and customers.
Radvision Video Conferencing Specialist
Codian Engineers
Progent can provide the support of a veteran specialist with years of hands-on experience installing, managing, and enhancing telepresence platforms from leading suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support group, your ISP, and your telepresence technology supplier to help your organization increase the strategic value of your video conferencing ecosystem.
Helpdesk Services Consultants
24/7 Helpdesk Outsourcing Services IT Consulting
Progent provides three basic kinds of Help Desk support including Microsoft Call Center Outsourcing Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your customers easy access to a dependable support resource with extensive experience providing phone support and online repair for networks based on Microsoft technology. Progent's concentration is on giving the support Call Center a respected reputation as a key contributor to business performance. Progent's target is to fix rather than simply report problems.
24x7 Microsoft Certified Partner Specialist Remote Monitoring and Reporting
Remote Monitoring and Reporting Network Consultants
Progent's Microsoft-certified consulting experts have over 10 years of background designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix critical issues uncovered by SCOM 2012.
Integration Support Hyper-V 3.0 Shared Nothing Live Migration
Virtual Server Administration Website Support and Help
Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in critical areas including multitenancy, flexible infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can help your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce network expenses and improve productivity.
CISA Certified Security Audit Technology Professional
CISA Cybersecurity Audit Professional
The Certified Information Systems Auditor accreditation is a recognized achievement that indicates mastery in information system security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that consultants pass an extensive examination given by the ISACA international professional group. Progent can provide the expertise of a CISA-Certified Cybersecurity audit consultant able to help businesses in the fields of information systems audit services, IT administration, network assets and infrastructure lifecycle, information technology support, safeguarding of data assets, and disaster recovery preparedness.
SharePoint programming Professional
Custom Software Reports
If you need assistance creating, enhancing, or repairing applications for Windows, any version of Linux, or the Web, Progent’s expert team of program developers, database designers, and software project managers can ensure you get the job completed on time and within your budget. Progent's experienced application programmers can provide cost-effective and expert remote help for projects as simple as creating VBA macros for Office Excel or as challenging as rolling out mission-critical RDBMS applications built on Microsoft SQL Server or Oracle.
Network Support Outsourcing Consultants
Specialist CIO Outsourcing
Progent can deliver comprehensive remote support for all technologies associated with small business IT systems and offers a variety of vital, as-needed support services including a part-time Chief Information Officer to provide senior-level IT design and budgeting skills, a Call Center for help desk services, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management for major projects such as office relocations orOS upgrades, Cisco-certified consultants for designing high-performance and reliable network infrastructure, security engineers to verify data protection and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software programmers to write, enhance, or repair business application programs.
MOM 2005 Case Study
Microsoft Operations Manager Case Studies
Before Progent’s MOM-based solution, system problems were approached reactively, once workers complained about them. With the help of proactive, automated warnings and trend analyses created by Microsoft Operations Manager, Progent is now able to fix network problems before they becomes critical enough to disrupt network uptime. Thanks to MOM, Progent can deal with incipient problems before customers suspect that the problems exist. Progent offers help for MOM 2005 and MOM 2000 to offer small business networks enterprise-class service continuity, safety and performance.
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