To get immediate remote assistance with computer security issues, businesses in San Juan Puerto Rico can find world-class expertise from Progent's security engineers. Progent's remote service staff is ready to offer fast and low-cost help with security crises that are impacting the viability of your network. Progent's security consultants are certified to support environments powered by Microsoft Windows, Linux, Apple macOS and OS X, Sun Solaris, and popular derivatives of UNIX. Progent's wide array of consulting services encompasses firewall configuration, email security, protected system infrastructure, and business continuity preparedness. Progent's support team has earned the industry's top security credentials including GIAC and Certified Information Systems Security Professional (CISSP).

Progent provides online security support on a by-the-minute model without minimum minutes and without additional fees for setup or after hours service. By billing by the minute and by providing world-class help, Progent's pricing policy keeps expenses low and avoids scenarios where simple fixes result in major charges.

We've Been Attacked: What Should We Do Now?
Cybersecurity Consulting FirmIn case you are now experiencing a network security emergency, go to Progent's Emergency Remote Technical Support to see how to receive immediate assistance. Progent maintains a pool of seasoned cybersecurity specialists who can provide remote and onsite support that includes threat containment, mitigation, recovery, forensics, and hardening of your security defense to protect against future attacks.

For businesses who have planned beforehand for being hacked, the step-by-step post-attack handling model promoted by GIAC is Progent's preferred method of handling a major security penetration.

Introduction to Security Expertise
Managing computer security and staying ready for recovering critical data and functions following an attack requires an on-going program involving a variety of tools and processes. Progent's security consultants can help your business at whatever level in your attempt to guard your IT network, from security assessments to designing a comprehensive security program. Important technologies covered by Progent's experts include Security Planning and Prevention, Data Restoration and Security Forensics, and Managed Filtering of Email-Based Threats.

Designing and Building Protected Networks
Every business should develop a carefully thought out security strategy that includes both proactive and reactive steps. The proactive strategy is a set of precautions that works to minimize security gaps. The reactive plan specifies activities to assist IT personnel to evaluate the losses resulting from an attack, remediate the damage, document the event, and restore business functions as soon as feasible. Progent can advise you how to design protection into your company processes. Progent can set up auditing software, create and build a secure IT infrastructure, and propose processes and policies to enhance the safety of your information system. Progent's security professionals are ready to help you to configure a firewall, design safe offsite access to email and data, and configure an effective VPN.

If your company is looking for an economical way for jobbing out your security administration, Progent's 24x7 Network Support Services include continual remote system tracking and quick response to emergencies.

Hybrid Cloud Solutions
Progent can help your company you to plan, implement, manage and repair enterprise hybrid cloud solutions that include local and cloud infrastructure and that are compliant with government security standards. (Find out about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform planning and integration expertise.)

Data Recovery and Failure Analysis
Progent has skill in recovering networks and servers that have been compromised, are suspect, or have stopped working following a security breach. Progent can show you how to assess the losses caused by the attack, restore ordinary business operations, and recover data compromised owing to the attack. Progent's security engineers can also oversee a comprehensive failure evaluation by examining activity logs and using other advanced assessment techniques. Progent's experience with security issues reduces your downtime and allows Progent to recommend efficient strategies to prevent or mitigate new assaults.

Ransomware Cleanup and Restoration Expertise
Progent can provide the help of proven ransomware recovery experts with the skills to restore an information system compromised by a ransomware virus like Ryuk, WannaCry, Hermes, or MongoLock. For more information, see ransomware cleanup and recovery expertise.

Progent's Fixed-price Managed Services for Information Assurance
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

Special Security Expertise Available from Progent
Progent's seasoned engineers offer unique specialized help in key areas of network protection such as:

Security Vulnerability Evaluation and Security Compliance Testing
Progent provides expertise with information risk auditing software such as Microsoft Baseline Security Analyzer or LANguard for conducting a variety of comprehensive network scans to identify possible security gaps. Progent has extensive skills with scanning tools and can help your company to understand audit results and react appropriately. Progent's certified security consultants also provide web software testing and can conduct thorough assessments of corporate-wide security to assess your organization's compliance with important worldwide security standards such as FISMA, PCI, and ISO 17799. In addition, Progent can assess the strength of your wireless security covering in-place wireless equipment plus mobile handsets. Get more information concerning Progent's Information Risk Evaluation and Compliance Assessment.

Cisco Security, PIX and ASA Firewall, Virtual Private Network, Aironet and Meraki Wireless Consulting
Progent's Cisco Certified Internetwork Experts (CCIEs) and Cisco CCNP experts can deliver world-class consulting support for Cisco's entire range of security and Virtual Private Network (VPN) products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, and Catalyst Series switches. Find out more information concerning Cisco Protection, VPN and Wireless Expertise.

Other Firewall and Virtual Private Network (VPN) Technologies
As well as being expert in a broad array of security solutions available from Microsoft and Cisco, Progent can provide organizations of any size top-level engineering services for solutions from other important firewall and Virtual Private Network (VPN) vendors. Progent's consultants can provide:

Unannounced Penetration Testing Services
Unannounced penetration testing is a valuable method for allowing organizations to find out how exposed their IT environments are to potential threats by testing how effectively network security procedures and mechanisms hold up to authorized but unannounced intrusion attempts instigated by veteran security specialists utilizing advanced hacking methods. Learn more details about Progent's Penetration Testing Services.

CISM Security Support Expertise
Certified Information Security Manager Experts for San Juan Puerto RicoCISM identifies the fundamental competencies and worldwide standards of service that computer security professionals are expected to master. It provides business management the assurance that those who have earned their CISM possess the experience and knowledge to offer efficient security administration and consulting support. Progent can provide a CISM-certified expert to help your enterprise in key security disciplines including information security governance, vulnerability management, information protection program control, and crisis handling support.

Get additional information concerning Progent's Certified Information Security Manager Security Consulting Expertise.

Certified Information Systems Security Professionals (CISSP) Security Consulting Services
CISSP Premier Network Security Professionals for San Juan Puerto RicoProgent's CISSP consultants are cybersecurity specialists who have been awarded CISSP status as a result of demonstrated professional work, rigorous study, and exhaustive testing. CISSP Certification indicates expertise in a worldwide standard for IT security. ANSI has granted the CISSP status accreditation in the field of IT security under ISO/IEC 17024. Fields of knowledge included under CISSP include security management practices, security architecture and models, access permission methodology, software development security, operations security, hardware security, cryptography, communications, Internet security, and disaster recovery planning.

Find out more details about Progent's CISSP Consulting Services.

CISSP-ISSAP Premier Experts for Secure System Architecture
CISSP CISSP-ISSAP Cybersecurity Architecture Consultants for San Juan Puerto RicoProgent's ISSAP Premier security consultants are specialists who have been awarded ISSAP status after rigorous examination and substantial experience. field experience with network security architecture. ISSAP security experts possess in-depth knowledge of access management mechanisms and techniques, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security specialists can assist your business with all phases of architecture security.

Get additional information concerning Progent's ISSAP Accredited Secure System Infrastructure Consulting Services.

CISSP-ISSEP Certified Cybersecurity Engineering Experts
CISSP-ISSEP certified Network Security ConsultantsCybersecurity consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have proven their ability to provide enterprises with the services expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior cybersecurity analyst. Progent offers the skills of a certified CISSP-ISSEP cybersecurity consultant to assist your organization to utilize modern system security engineering principles and techniques in system development, evaluate system security designs according to cybersecurity engineering leading practices, produce cohesive system designs that include compliant cybersecurity features for all critical system functions, define effective design strategies to deliver operational security, perform comprehensive risk analysis, and recommend practical security models that balance your operational requirements with your organization's tolerance for risk.

Find out the details about Progent's CISSP-ISSEP Network Security Engineering Consulting Services.

CISA Security Auditor Support Expertise
Certified Information Systems Auditor Experts for San Juan Puerto RicoThe Certified Information Systems Auditor credential is a prestigious achievement that indicates mastery in network security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation has candidates undergo an exhaustive test administered by the ISACA professional association. Progent offers the expertise of a CISA-Premier security audit professional trained to help businesses in the fields of IS audit services, information technology governance, network assets and architecture planned useful life, information technology service delivery, protecting information resources, and disaster recovery preparedness.

Learn the details concerning Progent's Certified Information Systems Auditor Consulting Services.

CRISC IT Risk Management Consultants
CRISC-certified Network Risk Consultants for San Juan Puerto RicoThe Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to verify an IT professional's ability to plan, deploy, and maintain IS control mechanisms to reduce network risk. Progent offers the services of a CRISC-certified engineer to help your company to develop and execute a workplace continuity or disaster recovery plan that follows leading practices identified by CRISC and crafted to align with your company's risk appetite, business objectives, and budgetary guidelines. Progent's network risk mitigation services are a good fit the services provided by Progent's CISA-Certified security engineers for objectively assessing your IS control design and with the expertise of Progent's CISM consultants for implementing security policies.

Read additional information concerning Progent's CRISC-certified Risk Management Services.

GIAC (Global Information Assurance Certification) Support Services
Security Engineers with GIAC Certification for San Juan Puerto RicoGIAC was established in 1999 to certify the knowledge of computer security experts. GIAC's mission is to verify that a certified security consultant possesses the knowledge appropriate to provide services in vital categories of network, data, and application program security. GIAC accreditations are recognized by businesses and government organizations throughout the world including U.S. NSA. Progent can provide the assistance of GIAC certified consultants for all of the network security services addressed under GIAC accreditation programs including assessing IT infrastructure, security incident response, traffic analysis, web-based application security, and security information and event management (SIEM) solutions.

Read additional details concerning Progent's GIAC Information Assurance Support.

Depend on Progent for Network Security Help
If your organization is situated in San Juan Puerto Rico and you're looking for network security expertise, call Progent at 800-993-9400 or refer to Contact Progent.

Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.

Onsite IT Consulting
Progent locations in Puerto Rico and the Caribbean Islands

City Address Phone Link
San Juan 151 Calle De San Francisco, Suite 200
San Juan, PR 00901
United States
(787) 417-0164 San Juan Network Support Services




An index of content::

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    Progent can help you in any and all facets of your upgrade to Exchange Server 2016 including planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    SharePoint Portal Server Technology Consulting

    Progentís Microsoft-certified experts offer organizations of all sizes consulting, technical support, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, groups and information. SharePoint Server offers a common spot for your employees or customers to connect to, organize, share and interact with relevant information, files, and applications and to interact with one another. SharePoint enables quicker and better decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join workers, customers, teams and major tasks with the knowledge theyíve developed in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can assist your organization to support your current SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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    Progent's UNIX family consulting services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with a convenient single consulting firm to help you build and maintain a protected and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

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    Windows Hyper-V 2016 incorporates core technologies initially designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can help you to assess the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive upgrade plan, train your IT management and support personnel, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers maximum business benefit.

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    The current ASA 5500-X Series of firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your legacy PIX or ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to design, deploy, optimize, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent is looking for a variety of on-staff workers including motivated MCSEs; connectivity consultants who have Cisco CCNP or CCIE credentials; and consultants for advanced system architecture with backgrounds in mobile connectivity, wireless integration, non-stop systems, business continuity planning, data preservation, and server virtualization. We are also looking for workstation support technicians, off-site service specialists, and CISSP or CISA certified security professionals. We are also seeking veteran managers able to perform effectively in Progent's dynamic, virtual office model. Progent works with freelance consultants who have proven expertise and field background in important IT areas outside Progent's main service concentration. Progent's Experts Team includes independent consultants who offer consulting and programming support for line-of-business applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of non-Microsoft platforms such as Linux, Apple OS, or Sun, or can provide world-class help in areas like telecom, web development, Electronic Data Interchange, eCommerce, or dbm programming. Independent contractors certified by Progent cooperate with Progent's in-house engineers to provide comprehensive IT services for small and midsize company networks.

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    Progent's team of application experts can provide advanced support, custom development, deployment assistance, and webinar training for popular applications covering vital areas including ERP, general accounting, management reporting, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with years of experience providing advanced consulting and troubleshooting support online, Progent can help small businesses throughout the U.S. to eliminate the time and expense associated with travel and on-site visits without compromising the effectiveness of consulting services.

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    Progent offers clients access to engineers who have earned some of the computer industry's most prestigious credentials. Progent believes that clients have the right to know that their IT support providers have accredited testing plus broad practical backgrounds so that Progent's clients can use Progent's support with trust. Often, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor support than is available to non-certified consultants, allowing Progent to offer clients a higher class of computer service. In other cases, recognized credentials such as CISSP or ISSEP for network security can help enterprise clients to demonstrate compliance with regulatory requirements by engaging the assistance of accredited IT experts.

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    System Center Configuration Manager 2016 automates application and device provisioning at scale, streamlines security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides health monitoring, allows safe end-user self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist your organization with any aspect of designing, installing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid environments.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and expedite your ROI.

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    The service background of Progent's certified Windows Server consulting team, with an average of more than 10 years of work in Microsoft integration, ensures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, installing, managing and troubleshooting powerful information technology applications based on Windows Server, and can streamline your migration from Windows 2000 Server or Windows NT.

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    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information.

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    Windows, UNIX, Solaris Technical Support Services

    If your company has a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISA and CISSP-premier consultants can help your entire organization in a wide array of security topics such as security management procedures, security design and models, access control products and methodology, software development security, operations security, hardware security, communications, network and Internet security, and workplace recovery planning. CISA and CISSP stipulate the basic skills and worldwide standards of performance that network security professionals are expected to master. These accreditations provide IT management the confidence that those who have earned their CISA or CISSP qualification have the background and theory to offer effective security management and consulting services.

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    Progentís Co-managed Help Desk service makes it possible for your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution built around the top shared professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics.

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous testing and extensive experience with information security design. ISSAP consultants possess comprehensive knowledge of access management mechanisms and methodologies, phone system and network protection, cryptography, requirements analysis, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security experts can help your company with all phases of architecture security.

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    Technical Support Services Firesight

    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent has extensive experience providing a full-spectrum of remote network support and urgent repair services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced remote network support and has provided network solutions to organizations in all 50 states. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.

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    Progent's ProSight family of managed services are designed to provide businesses who have small internal network support staffs with affordable help from enterprise-class management tools and consulting expertise. Advantages of Progent's ProSight catalog of managed services include predictable IT maintenance costs, automation of common management processes, ongoing absorption of the latest information technology, smooth transition from legacy systems to current solutions, close fit between computer technology with business objectives, access to seasoned IT experts, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Progent can provide affordable remote support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN access and can show you how to deploy all-cloud or hybrid cloud environments that efficiently incorporate Amazon AWS cloud services. Progent can provide as-needed consulting to assist you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS cloud on time and on budget.

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    Progent's ProSight Virtual Hosting and Management service provides comprehensive hosting of a small or mid-size company's servers in an environment that delivers the highest level of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based upon proven virtualization techniques that enable small and midsize companies with mixed- platform environments to save dramatically on the expense of capital investments, system maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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    Progent's Microsoft-certified engineers can deliver low-cost online and onsite help to implement your upgrade to Microsoft Exchange 2010, produce thorough documentation of your upgraded messaging system, train your network support staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and offer ongoing management services and technical help. Progent can also help you migrate from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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    Progent's Cisco Catalyst 802.11ax AP consultants can provide affordable remote and on-premises help for Catalyst Wi-Fi 6 wireless access points.

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    Progentís experienced Cisco network security consulting professionals provide high-level PIX and ASA Firewall consulting support including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers strong user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls provide a high level of protection, high throughput, and excellent reliability for network environments of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, purpose-built platform, eliminating common OS-specific security gaps.

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    Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your network with Office 365 in a way that delivers top business value. Progent offers expertise with multi-platform environments that incorporate Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid networks that transparently integrate on-premises and cloud resources.

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  • Cisco Firepower NGFW Firewalls Integration
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    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more performance than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can help you to maintain your legacy PIX or Cisco ASA 5500 security appliances and upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to design, configure, tune, manage and troubleshoot firewall environments based on Cisco ASA firewalls with Firepower Services.

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    Co-Location Consultants

    Colocation data centers allow companies to share world-class data centers for housing network equipment that runs critical applications and services. Progent's Microsoft and Cisco premier consultants can assist your company with all aspects of your colocation program such as choosing and migrating to a colocation site, designing system architecture, defining hardware, on-premises and remote maintenance, establishing remote network administration, and training your support personnel.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a multi-site enterprise. Progent can also help clients to incorporate other Cisco appliances for centralized management.

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