Fast and Affordable Remote Support for San Juan Puerto Rico Computer Networks
For organizations in San Juan Puerto Rico, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing model for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your company's environment remotely without violating network security.
Progent's sophisticated customer support reporting system keeps extensive histories for all support that Progent's customers have been provided. Progent's team consultants have access to the details of support rendered to every client by every engineer. This archive of anomalies and responses is structured as an easily accessible internal database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive technical databases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can come up with the best solutions in the least time.
Online technical support services offered by Progent to clients in San Juan Puerto Rico include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you company to install, configure, troubleshoot, and manage workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs can handle even the most stubborn problems encountered in network infrastructure planning, deployment, administration, compliance, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs are an excellent value since their depth of expertise allows them to fix problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your computer system by means of state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in Puerto Rico and the Caribbean Islands
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Cisco Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and wireless IP phones solutions, Cisco Meraki wireless access point layout and set up, Cisco Aironet APs engineering services, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recover rapidly following a serious breach. Security support services available from Progent cover in depth network security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; defending your messaging system from spam and directory harvest attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent process for restoring services rapidly following an outage. SRM supports centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online support services to cover a wide array of computer technologies such as network architecture, messaging systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware integration and Citrix support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer urgent remote help diagnosing anomalies within UNIX/Linux systems powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your San Juan Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center team of veteran network consultants gives your workers in San Juan Puerto Rico fast assistance from an efficient network service resource with substantial experience offering telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to company success, and Progent's policy is to fix and not merely record network problems.
- Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group provides online professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in San Juan Puerto Rico remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network support is proactive and automated. By uncovering looming problems before they grow into downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that support a mix of platforms.
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in San Juan Puerto Rico, Progent's online network support specialists are ready to deliver professional and economical IT support the instant your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.
Even if your San Juan business deals with a regular freelance consultant or employs an in-house IT staff that can handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network crises or especially complex integration projects.
Features of Progent's Remote Computer Services for San Juan Puerto Rico
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in San Juan Puerto Rico unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in San Juan Puerto Rico and is also ideal for networks in geographic regions that lack technicians with proven expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide range of Microsoft support utilities, technical information, and continuing education.
- Per Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online support and requires no ongoing retainer for support services delivered during regular working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide help from on-staff professionals with experience in planning, deploying, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk sharing services. Progent's Experts group can provide in-depth consulting support in specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Application Design
Apple Macintosh Help
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and thorough IT solutions that fit the special needs of your company.
- Advanced Online Connectivity Tools
Protected remote access permits Progent's service experts to observe precisely what your users see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive personal service call. Effective online connectivity software and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for High System Availability
For organizations with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-constrained companies whose workers need instant recourse to a Help Desk Call Center with expert telephone support and complete escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.