Immediate Online Troubleshooting for San Juan Puerto Rico Information Networks
For businesses in San Juan Puerto Rico, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.
Progent's remote support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to access your company's system without breaching corporate security.
Progent's advanced customer support database application includes thorough records describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of all help provided to every Progent client by every consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.
Online support services available from Progent to clients in San Juan Puerto Rico include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online support experts offer computer system troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the top accreditation for network professionals, and validates an individual's networking skills at the expert level. CCIEs can resolve the most stubborn problems occurring in network planning, installation, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs offer exceptional value since their depth of expertise enables them to solve problems rapidly. In typical instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced on-line support tools in order to perform fast, secure, and economical diagnosis and repair.
The Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in The Caribbean Islands
Progent's CCIEs can provide help for the complete line of Cisco's popular family of networking products by delivering services that include:
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection services to strengthen the immunity of your Microsoft Windows, macOS and OS X, Linux environment against assaults or assist your business to recover quickly following a serious breach. Security support services offered by Progent cover in depth data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring services rapidly after a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote consulting services to cover a wide array of computer technologies including network infrastructure, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with migration from legacy systems to MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your San Juan Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of veteran network professionals gives your customers in San Juan Puerto Rico rapid assistance from an efficient support resource with extensive background delivering phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company productivity, and Progent's goal is to solve rather than merely record network issues.
- Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Group provides online professional consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in San Juan Puerto Rico online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT support is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, remote monitoring can ward off inconvenient and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in San Juan Puerto Rico, Progent's online network support engineers can deliver effective and cost-effective IT support the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises service calls.
Even if your San Juan business relies on a regular independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system crises or especially complex integration projects.
Features of Progent's Remote Computer Services for San Juan Puerto Rico
Progent's phone help, remote repair, network security consulting, and network administration services offer offices in San Juan Puerto Rico the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to offices in San Juan Puerto Rico and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, service information, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent has no minimum charge for online support and imposes no periodic retainer for support services delivered during regular working hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Architecture Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server consulting, system security design, and Help Desk sharing services. Progent's Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Expertise
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for network generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough information technology solutions that address the special requirements of your business.
- Advanced Remote Access Tools
Protected online connectivity permits Progent's service professionals to observe precisely what your customers see. This makes it possible to produce quick solutions to problems that might otherwise demand an expensive onsite service call. State-of-the-art remote connectivity software and experienced engineers together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Support for Maximum System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.