Immediate Online Troubleshooting for San Juan Puerto Rico Information Networks
Immediate Phone Technical Support for San Juan NetworksFor businesses in San Juan Puerto Rico, Progent offers remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve most network issues rapidly. Efficient support reduces direct expenses since service calls use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote service companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to access your company's system without breaching corporate security.

Progent's advanced customer support database application includes thorough records describing the support that Progent's customers have received. Progent's staff consultants have the benefit of the specifics of all help provided to every Progent client by every consultant. This database of trouble tickets and repairs is structured as a conveniently retrievable proprietary knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major vendors including Cisco and Microsoft open up other vast technical support knowledge bases and allow fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions promptly.

Online support services available from Progent to clients in San Juan Puerto Rico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network professionals gives your customers in San Juan Puerto Rico rapid assistance from an efficient support resource with extensive background delivering phone support and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk the reputation as a crucial driver of company productivity, and Progent's goal is to solve rather than merely record network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Group provides online professional consulting support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, custom programming, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in San Juan Puerto Rico online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT support is proactive rather than reactive. By detecting emerging problems before they evolve into downtime, remote monitoring can ward off inconvenient and costly network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a mix of operating systems.
How Your San Juan Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in San Juan Puerto Rico, Progent's online network support engineers can deliver effective and cost-effective IT support the moment your organization needs it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your San Juan business relies on a regular independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve unexpected system crises or especially complex integration projects.

Features of Progent's Remote Computer Services for San Juan Puerto Rico
Progent's phone help, remote repair, network security consulting, and network administration services offer offices in San Juan Puerto Rico the greatest leverage for your support budget. Whether you require one-time telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, at the forefront of network support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for services delivered during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progentís Wireless Site Survey assists you to plan and implement a wireless network customized for your environment, providing you a WLAN that has the reception, performance, load-handling capability, Quality of Service, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service.

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    Progent provides the services of Microsoft and Cisco-Premier IT consulting professionals to offer customers affordable ways to help companies optimize the value of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's network engineers can assist you to improve your network's e-mail infrastructure, security, reliability, performance, and IT management.

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    Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to deploy, administer, and troubleshoot Cisco Small Business Wi-Fi Access Points.

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    Progent can assist your business to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device management solution or help you to enhance your existing SCCM 2012 ecosystem to accommodate your evolving business needs. In addition, Progent can help you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Cisco's Firepower NGFWs Firewalls provide a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and offer unified management and automation of advanced security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help you to plan and execute an efficient migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's cloud-based services to build and centrally control IT ecosystems that include branch offices, data centers, private clouds and public clouds.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and repairing SCOM solutions and offer companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or onsite technical support to help you to fix critical issues detected by SCOM 2012.

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    Progent's consultants can assist you with every aspect of Azure cloud migration such as needs definition, prerequisites assessment, solution design, pilot testing, deployment, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help your IT staff to configure and debug firewall appliances and VPN tunnels so that your users can safely connect to Azure-based resources, and Progent's Microsoft-certified consultants can assist you set up key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help you to set up a hybrid cloud ecosystem that seamlessly integrates on-premises datacenters with Azure services.

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    Progentís Microsoft consultants offer small and mid-size companies world-class consulting support for SMS Server and Configuration Manager 2007, Microsoft's standard tools for change and deployment management. System Center Configuration Manager is Microsoft's new name for the change management platform formerly called Systems Management Server. System Center Configuration Manager offers a variety of new features to SMS Server such as comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís Microsoft certified engineers can help you use SMS Server or System Center Configuration Manager economically for streamlined OS and application installation, security patch control, application tracking, and licensing reconciliation. Progent's consultants can also help you to migrate efficiently from SMS Server to System Center Configuration Manager.

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    Progent is a leader in cost-effectively providing enterprise-class IT support to small companies. Progent's success in handling the IT service requirements of the chronically underserviced small business sector is the cumulative outcome of key technical and operational innovations that have removed much of the conventional costs out of administering network support, injected unprecedented professional skill into the support mechanism, and significantly accelerated the solution process.

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    Cisco's wireless IP phones are industrial-grade wireless devices intended for professionals who are mobile within campus, warehouse, health-care or other venues where management requires portable phones that provide more administrative control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of workplace communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams set up and optimize many key pieces of your Wi-Fi infrastructure such as APs, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco-certified experts offer remote and onsite assistance to help your organization build and maintain a Cisco wireless IP phone deployment by delivering integration services that range from troubleshooting the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

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    Lync 2013, renamed Skype for Business, allows organizations of all sizes to create a centrally managed and secure communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging, presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and network architects can assist your company to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Lync Online) or hybrid model appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and onsite training to your management staff and users. Progent has in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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