Fast Online Support for San Juan Puerto Rico Networks
For businesses in San Juan Puerto Rico, Progent provides online technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and diagnostic issues.
Progent's remote technical support experts offer excellent leverage because they possess the practical background and are equipped with the advanced tools necessary to solve the majority of network issues quickly. This lowers direct costs since solutions use up minimal billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.
Progent's billing model for remote support is designed to leverage your network support investment. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes somehow end up as major tabs. Progent's penchant for solving problems efficiently means you spends less cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes which promote the highest degree of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to link to your environment remotely without breaching system security.
Progent's proven service reporting application stores thorough documentation for all support that Progent's customers have received. Progent's staff consultants have access to the specifics of assistance provided to every client by any engineer. This database of issues and resolutions is stored as a readily searchable proprietary knowledge base that allows Progent's remote technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available other massive support databases and allow priority response from manufacturers' internal support staff so Progent's online service specialists can find the best resolutions quickly.
Online technical services provided by Progent to companies in San Juan Puerto Rico include:
Certified Microsoft Windows Expertise
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams planning and integration, Skype for Business Server migration consulting, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to help you company to install, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and validates a person's technical skills at the expert level. CCIEs know how to resolve the most challenging challenges associated with network planning, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and developing workarounds or locating software updates. CCIEs represent an excellent cost-effectiveness since their deep experience allows them to find solutions for problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment using the latest remote support technology to perform quick, safe, and economical diagnosis and repair.
Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in Puerto Rico and the Caribbean Islands
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's market leading family of infrastructure appliances by offering consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can improve the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to recuperate quickly after a damaging penetration. Security support services offered by Progent include: comprehensive data security and compliance evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recuperation from malicious attacks; installing firewalls; building safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert online support to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a wide range of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based approach to resolving technical issues enables quick escalation, when required, to consultants with appropriate experience to handle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your San Juan Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk service options for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk staff of veteran information technology consultants gives your clients in San Juan Puerto Rico immediate contact with a dependable technical support resource with substantial background providing telephone-based consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk Call Center perception as a solid driver of company efficiency, and Progent's policy is to solve and not merely report IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides remote advanced consulting expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, custom development, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, visit Progent's Business Application Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in San Juan Puerto Rico remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your environment so that your network maintenance is proactive and automated. By spotting emerging problems before they evolve into network outages, system monitoring can avoid disruptive and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Windows networks, or environments powered by a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in San Juan Puerto Rico, Progent's online computer support engineers can provide professional and affordable IT support whenever your business requires it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your San Juan organization has a regular independent support technician or employs a full time organization that know how to deal with ordinary network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to deal with sudden system emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Offices in San Juan Puerto Rico
Progent's remote technical help services allow your San Juan business to enjoy the advantages of timely, enterprise-level network support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by becoming more reliable, productive, and secure. Benefits to your company include:
- Seamless virtual extension of your local IT resources
For most organizations in San Juan Puerto Rico, local network service providers, whether represented by independent consultants or an internal IT staff, can take care of typical technical problems. However, major troubles may occur when local support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to supplement your local resources and to transfer useful information to improve your ability to resolve future problems locally.
- Reduced Dependence on Freelance Consultants
For IT support, smaller companies often rely on individual freelance consultants. While freelance consultants have smaller overhead than big support organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to go without help during an IT crisis. As your company grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your network remains up and running.
- Build a Scalable Basis for Smooth Expansion
Businesses often begin with an IT system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly built systems need proper analysis, intelligent long-term planning, and broad-based technical expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business requirements and simplify downstream expansion.
- Work with Problem Solvers Rather Than Technology Resellers
Smaller businesses require advice and technical training to navigate through an ever more complex array of technology options capable of accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is trying to resell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical background, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does My Business Start Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry experience, in the trenches of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with proven methods for using computer knowledge to solve actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by every staff member to every customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.