Fast and Affordable Remote Support for San Juan Puerto Rico Computer Networks
Fast Remote Technical Support for San Juan SystemsFor organizations in San Juan Puerto Rico, Progent provides remote support for networks based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote technical support know-how is particularly helpful in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing model for online support is designed to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute billing unit and clean model for pricing do away with scenarios where quick repairs somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized tools and field-tested methodologies that permit the maximum degree of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to access your company's environment remotely without violating network security.

Progent's sophisticated customer support reporting system keeps extensive histories for all support that Progent's customers have been provided. Progent's team consultants have access to the details of support rendered to every client by every engineer. This archive of anomalies and responses is structured as an easily accessible internal database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with key technology companies including Cisco and Microsoft make available other extensive technical databases and permit quick response from manufacturers' internal product engineers so Progent's remote consulting specialists can come up with the best solutions in the least time.

Online technical support services offered by Progent to clients in San Juan Puerto Rico include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract information technology projects. Billing charges for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important areas of computer technology enables clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center team of veteran network consultants gives your workers in San Juan Puerto Rico fast assistance from an efficient network service resource with substantial experience offering telephone-based support and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center perception as a solid contributor to company success, and Progent's policy is to fix and not merely record network problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides online professional engineering expertise and education in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, customization, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Juan Puerto Rico remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your network support is proactive and automated. By uncovering looming problems before they grow into downtime, proactive monitoring can avoid stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that support a mix of platforms.
How Your San Juan Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in San Juan Puerto Rico, Progent's online network support specialists are ready to deliver professional and economical IT support the instant your company requires it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your San Juan business deals with a regular freelance consultant or employs an in-house IT staff that can handle ordinary computer problems, Progent’s Microsoft certified engineers can still provide an easy and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle unexpected network crises or especially complex integration projects.

Features of Progent's Remote Computer Services for San Juan Puerto Rico
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in San Juan Puerto Rico unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, in the trenches of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. As a result, you owe just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast fixes so you will not be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



An index of content::

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    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices installed throughout multiple venues with any number of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the skills of seasoned Wi-Fi professionals who can help your organization to determine the value of UniFi products for your business and assist you to plan, install, administer, and troubleshoot your UniFi ecosystem.

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    Progent's Linux support experts provide small businesses and software developers assistance with administering and supporting Linux computers that coexist with Microsoft-powered networks. Progent can give your business access to Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of experience offers you an easy single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with major Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.

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