For small and midsize companies in San Juan Puerto Rico, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network problems quickly. This lowers immediate expenses since solutions take up fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, idle workers, and de-focused executives.
Progent's pricing policy for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing prevent scenarios where fast repairs somehow end up as substantial bills. Progent's penchant for handling problems efficiently translates into your business conserving money.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that ensure the highest degree of efficiency for online technical support and troubleshooting for small and midsize business IT networks. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to interface to your company's environment without breaching system security.
Progent's proprietary service reporting application maintains thorough records of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of assistance rendered to every client by any Progent engineer. This database of problems and resolutions is structured as an easily searchable internal database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with major industry leaders including Cisco and Microsoft permit access to additional extensive technical databases and permit quick response from vendors' internal engineering staff with the result that Progent's online consulting experts are able to find the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in San Juan Puerto Rico or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical service professionals offer advanced credentials in an extensive set of disciplines. This broad scope of capability permits Progent's engineers to resolve practically any emergency likely to take place in a small business network. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.
To support companies with mixed-operating system networks, Progent also offers the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to customers in San Juan include:
Special Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote support services address a wide spectrum of computer technology such as network architecture, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server products for server consolidation and simplified management, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables fast escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and indicates an individual's technical knowledge at the master level. CCIEs can deal with even the most intractable challenges surrounding network planning, integration, administration, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying program updates. CCIEs provide exceptional value because their broad experience enables them to fix the most difficult problems quickly. In common instances, less experienced engineers can struggle for many hours or days with the same problems that a CCIE can fix in minutes.
Few consulting organizations make Cisco CCIEs available to support small and mid-size companies. Progent offers quick telephone access to a Cisco-qualified CCIE so you can get urgent assistance for serious network infrastructure problems that are hurting worker efficiency but are beyond the scope of your local IT maintenance group or consultant. Progent's CCIE consultants can communicate with your network via advanced remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's market leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.
Certified Microsoft Windows Experts
Progent's Microsoft-premier online support experts can deliver computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of online desktop consulting and support services including Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security engineers offer a range of security services to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate rapidly after a damaging penetration. Security services offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; integrating firewalls; designing secure mechanisms for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special remote consulting services include:
How Your San Juan Puerto Rico Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Call Center support services are ideal for small businesses who don't have the budget to assemble and manage an in-house Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Call Center application software to address the special demands of your company, or providing temporary phone support personnel to supplement your in-house Call Center group to handle unusually busy scenarios such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk team of experienced information technology professionals provides your workers in San Juan Puerto Rico fast access to a reliable technical support resource with years of experience offering phone support and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center perception as a major contributor to business performance, and Progent's aim is to resolve rather than simply document network issues.
Applications Services: Education, Programming, and Integration
Progent's Applications Experts Team can supply phone-based professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, MS Word, and MS Excel. To find out more about Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac experts can promote the creative aspect of Macintosh environments by offering phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network Monitoring Support
Progent offers businesses in San Juan Puerto Rico online network and server monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to suit your business so that your computer maintenance is proactive and automated. By uncovering emerging problems before they result in crashes, proactive monitoring can avoid disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on a combination of operating systems.
To contact Progent about emergency remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
The Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in The Caribbean Islands