For small and midsize companies located in San Juan Puerto Rico, Progent offers technical support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the advanced tools to solve most network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean model for billing eliminate scenarios where fast repairs manage to turn into big invoices. Progent's skill at dealing with problems quickly translates into your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and field-proven methodologies that ensure the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent offers secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to access your company's system without compromising corporate security.
Progent's advanced service database application maintains extensive records of the service that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of support provided to each Progent customer by every consultant. This archive of issues and responses is organized as a readily retrievable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other extensive technical support databases and permit priority response from manufacturers' internal support staff so Progent's remote consulting experts are able to find the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's remote support in San Juan Puerto Rico or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online consulting engineers have certified skills in a comprehensive array of technologies. This breadth of technical skills allows Progent's engineers to manage practically any problem likely to occur in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To support customers with multi-OS environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Remote technical services Offered by Progent to small businesses in San Juan include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology including network infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX/Linux networks based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and indicates a consultant's technical skills at the expert level. CCIEs can deal with the most difficult problems encountered in network design, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to solve the most complex problems rapidly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can receive immediate help for severe network issues that are impacting worker productivity but are outside the comfort zone of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your computer system by means of sophisticated on-line support technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's CCIEs can provide consulting for all of Cisco's top-selling family of networking devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier online support experts offer network problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of remote PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and ISSAP security engineers can provide a range of security services to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recover quickly following a damaging breach. Security support services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; building safe techniques for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting services to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of world-class online consulting professionals for special IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:
How Your San Juan Puerto Rico Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk support programs for small and midsize companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the money or time to create an in-house Call Center but who need fast response from an effective Help Desk with professional telephone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk software to address the unique requirements of your business, or adding occasional online personnel to work with your in-house Help Desk Call Center team during demanding scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced network consultants gives your customers in San Juan Puerto Rico fast access to a large technical support group with extensive experience providing telephone-based consulting and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk perception as a solid contributor to company productivity, and Progent's goal is to resolve and not just annotate network problems.
Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team provides phone-based professional consulting support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Office Excel. To read more on Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can nurture the creative elements of Macintosh systems by providing phone-based help services and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Macintosh programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures like scanning or digitizing audio or video or configuring an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in San Juan Puerto Rico online computer system monitoring services powered by Microsoft Operations Manager network monitoring, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they grow into full-scale emergencies, system monitoring can minimize stressful and costly information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of operating systems.
To get in touch with Progent about emergency online support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent.
Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in Puerto Rico and the Caribbean Islands