For small companies in San Juan Puerto Rico, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and disaster recovery planning.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the practical experience and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing do away with scenarios where fast solutions somehow turn into substantial bills. Progent's skill at solving technical issues quickly translates into your business spending less cash.
Progent's Online Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-proven processes which ensure the maximum degree of efficiency for remote consulting and troubleshooting for small and midsize business computer networks. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology allows the consultants of Progent's online support team to communicate with your company's environment remotely without compromising system security.
Progent's advanced service reporting application keeps comprehensive records describing all service that Progent's clients have received. Progent's authorized service personnel have access to the specifics of all help delivered to every Progent customer by any engineer. This history of issues and repairs is stored as a conveniently exploitable internal database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and allow fast access to vendors' internal support staff so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote support in San Juan Puerto Rico or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive set of technologies. This wide range of IT skills enables Progent's engineers to tackle virtually any crisis that may crop up in a small or midsize company information system. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Associate.
To provide assistance to companies with mixed-platform environments, Progent also offers the support of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to customers in San Juan include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as network architecture, email solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX OS
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and validates a person's network technology skills at the master level. CCIEs can deal with even the most intractable challenges encountered in network design, deployment, maintenance, security, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying program updates. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience allows them to find solutions for the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few consulting firms make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so you can get urgent help for serious network infrastructure issues that are hurting worker productivity but are outside the comfort zone of your ordinary IT support resources. Progent's CCIE support experts can tie into your environment by means of sophisticated on-line support tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's popular selection of networking products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as VPN technology.
Certified Windows Experts
Progent's Microsoft-certified online service experts can provide computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting engineers who can help you with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server migration support, Lync Server management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support services such as Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recover rapidly after a damaging penetration. Security services offered by Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your San Juan Puerto Rico Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center support services are ideal for small businesses who don't have the resources to support an in-house Help Desk Call Center but who want fast communication with a dependable Help Desk with proficient telephone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to meet the unique demands of your business, or providing temporary phone support personnel to work with your internal Call Center team to handle demanding events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology experts gives your customers in San Juan Puerto Rico fast communication with a reliable support resource with extensive background offering phone consulting and online repair service for computer environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a crucial driver of company success, and Progent's policy is to fix instead of merely document network problems.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group provides online advanced consulting support and training in key application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, Office Project, Microsoft Office Word, and Office Excel. For more about Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac experts can promote the artistic aspect of Macintosh environments by offering remote consulting support and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio/video or building an audio/video post production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in San Juan Puerto Rico online network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your computer maintenance is proactive and automated. By detecting possible issues before they evolve into crashes, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems powered by a mix of platforms.
To contact Progent about urgent online help with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.
Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in Puerto Rico and the Caribbean Islands