Immediate Online Support for San Juan Puerto Rico Networks
Urgent Phone Support for San Juan SystemsFor companies in San Juan Puerto Rico, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to solve most information system issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that permit the highest level of effectiveness for remote help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your computer system remotely without breaching network security.

Progent's sophisticated customer support database system keeps detailed records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by any engineer. This archive of anomalies and fixes is structured as a conveniently accessible support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to find the best resolutions promptly.

Remote services available from Progent to businesses in San Juan Puerto Rico include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent’s Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.

    Progent's Call Center team of experienced network experts gives your customers in San Juan Puerto Rico quick communication with a large technical support resource with extensive background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a solid contributor to business performance, and Progent's intent is to resolve instead of simply record IT problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver organizations in San Juan Puerto Rico online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
How Your San Juan Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in San Juan Puerto Rico, Progent's online computer support engineers are ready to provide effective and affordable system support the instant your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your San Juan business works with a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progent’s Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in San Juan Puerto Rico
Progent's remote support services enable your San Juan company to have the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in San Juan Puerto Rico, local network support resources, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer a convenient, quick, and economical solution to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with future issues locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your network is always available.

  • Build a Solid Basis for Smooth Growth
    Companies often start with an information system created on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to offer the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP management reporting consultants can help you create reports that let you analyze your business more effectively, turning raw information into useful insights into your business.

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    Progent's Meraki Wi-Fi AP consultants provide remote and onsite support services to help businesses of all sizes to design, deploy, manage, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, ASR routers and firewalls to create a cohesive ecosystem that delivers identical access, performance, security, ease of management and uptime for wired and wireless clients irrespective of their mobility or computing device.

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    Progent's Microsoft-certified Windows Server 2003 engineers offer network support and expert consulting services for the complete family of Microsoft .NET Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, administration, and support services include network planning, installation, project management, on-site and remote technical support and repair, Call Center services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and maintain Cisco’s security and Virtual Private Network products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s complete family of hardware and software aimed at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can help you integrate Cisco technology to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a centralized client access control framework for user authentication, permissions, and accounting from a graphical Web interface.

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    Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and traditional PSTN voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint and Office or Office 365 and simplify management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating VoIP equipment and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's certified IM and Presence consultants offer online and on-premises support to help your company to maintain and troubleshoot your existing Lync 2010 deployment or assess the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.

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    Progent can help small and mid-size companies to plan, configure, validate and manage backup/recovery technology required for teleworkers.

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    Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but easy-to-manage information. The integration demands of the Microsoft .NET components bundled with Microsoft Small Business Server calls for an IT consultant with real-world background and extensive experience in planning and implementing effective and comprehensive business technology solutions. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and troubleshooting network solutions powered by the SBS line of servers and applications.

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    Progent's certified Windows 2000 consulting staff can show you how to optimize the functionality of your existing Windows 2000 Servers and can streamline network management, offer technical support and troubleshooting, and enhance security. Progent can also show you how to design, rationalize, and implement a plan to upgrade from Microsoft Windows Server 2000 to Windows Server 2003. Progent is expert in designing pilot programs to eliminate the technical risk involved with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

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    Nexus switches are intended to provide the speed, scale, resilience, virtualization support, density, security and manageability required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises support expertise to assist your business to plan an efficient switch architecture, build pilot environments to validate your switching solution, deploy Nexus switches, define and implement effective policies, perform security and compliance evaluations, configure proactive monitoring and alert systems, consolidate network resources through virtualization, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and take advantage of the powerful fault-tolerant capabilities incorporated into Nexus switches. Progent's consultants can also help you to migrate efficiently from outdated Nexus models or Cisco Catalyst switches to up-to-date Nexus switches.

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    The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness to block ransomware or recover rapidly after a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that reduces your exposure to a ransomware attack and meets your company's requirements.

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    The Certified Information Systems Auditor accreditation is an important achievement that signifies expertise in IS security auditing. Accredited by ANSI, the CISA credential requires that consultants pass an extensive test administered by the ISACA international professional association. Progent can provide the services of a CISA-Certified Cybersecurity audit professional able to help businesses in the areas of information systems audit process, information technology governance, network assets and infrastructure lifecycle, IT service delivery, protection of information resources, and disaster recovery planning.

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    Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software by making it simpler to copy system images, control mobile devices, and run management utilities. In addition to alerting you about ways to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT projects involving areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can lower cost and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define efficient procedures and policies to manage handheld computers and smart portable phones so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security strategy that includes standards, processes and technologies to keep your IT computer system protected.

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    Microsoft Small Business Server (SBS) is a low-cost suite of server products that offers the basis for a feature-rich but manageable IT network. The integration demands of the Microsoft .NET components included with Small Business Server 2011 requires an IT expert with hands-on background and broad experience in designing and implementing cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and servicing network environments powered by the SBS line of servers and applications.

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    Citrix offers a comprehensive line of platforms that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and Windows applications. For managing virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix offers XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the business advantages of Citrix virtualization products and show you how to design, test, deploy, troubleshoot, and support Citrix virtualization platforms.

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    Microsoft Small Business Server is a low-cost suite of server products that provides the basis for a powerful but easy-to-manage information. The IT demands of the Microsoft .NET products included with Microsoft Small Business Server requires a network support expert with hands-on experience designing and integrating cohesive, end-to-end business network environments. Progent's Microsoft Small Business Server professionals have an average of over a decade of background integrating computer networks based on Microsoft products. This background ensures you success in installing, administering, and troubleshooting IT environments that include the SBS Server suite of servers and productivity software.

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    Progent's Microsoft consultants can assist your company to evaluate the benefits of Lync Server 2010 for your environment and can help you to design and execute a deployment of Microsoft Lync Server 2010 that consolidates the control of IM and Presence and improves the productivity of your office employees, telecommuters, and mobile workforce. Progent's consultant's can also help you to perform a smooth upgrade to Lync Server from Microsoft Office Communications Server or from Microsoft Live Communications Server, integrate Microsoft Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how to run Microsoft Lync Server 2010 to enhance the team-computing functions of MS Office programs, and provide online seminars and continuing support for Microsoft Lync Server and other Microsoft platforms.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information.

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    Progent's Solaris platform support services offer small and mid-size companies and software developers assistance with administering and supporting Solaris systems that run with Microsoft-based networks. Progent offers your business access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security experts with CISA certification. This wide array of experience offers you an easy single source to help you build and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.

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    Office 365 is Microsoft's expanding suite of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud services are available in an array of subscription plans intended for customers ranging from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to understand the many subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

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    Windows Enterprise Directory demands extensive practical experience to integrate efficiently across an enterprise. Progent’s Microsoft Premier engineers are skilled in planning, integrating, and troubleshooting sophisticated Enterprise AD installations. Progent’s areas of proven competence with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, dealing with residual beta version configuration objects in online AD systems, and fixing failed installations of Active Directory and AD-associated programs.

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    Progent's Microsoft consultants can provide in-depth expertise in implementing, using and troubleshooting all versions of Microsoft Project Server and can deliver a broad variety of affordable remote consulting services following industry best practices to help businesses of any size to receive all the benefits of this powerful project management solution. Support services offered by Progent include system planning, installation and migration, setting up safe collaboration among onsite and offsite users, network optimization, and customized webinar training classes.

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