Fast and Affordable Remote Technical Support for San Juan Puerto Rico Networks
Immediate Remote Technical Support for San Juan NetworksFor businesses located in San Juan Puerto Rico, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers direct expenses since solutions use up minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more with indirect costs by reducing or avoiding network downtime and related losses resulting from business disruption, upset clients, idle employees, and distracted management. Progent's advanced online technical support expertise is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the support that you receive. Unlike typical online service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-tested methodologies that promote the maximum degree of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your system remotely without compromising network security.

Progent's proven service reporting system keeps detailed records of all service that Progent's clients have been provided. Progent's staff engineers have access to the history of support provided to every customer by any Progent engineer. This history of problems and fixes is stored as a conveniently exploitable internal knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit priority response from vendors' in-house engineering staff so Progent's online service experts can arrive at the most efficient solutions in the least time.

Remote support provided by Progent to customers in San Juan Puerto Rico include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top enterprises. The ProSight suite of outsourced network management services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting projects are set according to the qualifications of the consultants required. Progent's background in these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established organization, identifying or modifying Help Desk software products to meet the unique needs of your company, or providing temporary phone support staff to supplement your internal Help Desk Call Center group during high-demand events such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants provides your customers in San Juan Puerto Rico instant assistance from a reliable support group with substantial experience offering telephone-based consulting and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's target is to solve rather than just report technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in San Juan Puerto Rico remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to suit your business so your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, system monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
How Your San Juan Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in San Juan Puerto Rico, Progent's online computer support engineers can provide professional and affordable system help the instant your business has to have it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your San Juan business works with a local freelance support technician or employs a full time IT staff that know how to deal with the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden system crises or particularly challenging integration problems.

Details of Progent's Online Network Services for San Juan Puerto Rico
Progent's online support, remote repair, network security consulting, and network administration services give companies in San Juan Puerto Rico unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk call center support and network management, Progent's experts can provide your company world class network support while permitting you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical experience, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry background, at the forefront of network support, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does My Business Start Getting Remote Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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