Immediate Online Support for San Juan Puerto Rico Networks
For companies in San Juan Puerto Rico, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's online support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools required to solve most information system issues rapidly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the cost of sending an engineer to your site. Your company saves additionally with indirect expenses by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at disposing of problems quickly means your business spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven processes that permit the highest level of effectiveness for remote help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to access your computer system remotely without breaching network security.
Progent's sophisticated customer support database system keeps detailed records describing the service that Progent's customers have received. Progent's staff engineers have the benefit of the records of services delivered to every Progent client by any engineer. This archive of anomalies and fixes is structured as a conveniently accessible support database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to find the best resolutions promptly.
Remote services available from Progent to businesses in San Juan Puerto Rico include:
Certified Microsoft Windows Support
Progent's Microsoft-expert online service experts can provide computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams planning and integration, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop support services to assist your business to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and indicates an individual's technical skills at the master level. Cisco CCIEs know how to handle even the most stubborn problems surrounding network design, integration, maintenance, compliance, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to resolve problems quickly. In typical cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can tie into your network by means of the latest remote troubleshooting tools to perform quick, safe, and economical diagnosis and repair.
Puerto Rico and the Caribbean Islands Contact Information:
Progent offers consulting services and onsite technical support throughout Puerto Rico and the Caribbean Islands.
Progent locations in Puerto Rico and the Caribbean Islands
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular selection of connectivity devices by providing services such as:
CISM and CISSP Certified Network Security Specialists
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of security solutions that can improve the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security solutions offered by Progent include: in depth data security assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Progent offers advanced online consulting to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent process for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based consulting services to cover a wide spectrum of information technologies including network infrastructure, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Important Linux versions for which Progent offers expert support include:
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your San Juan Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís Help Desk sharing services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Call Center team of experienced network experts gives your customers in San Juan Puerto Rico quick communication with a large technical support resource with extensive background providing phone consulting and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a solid contributor to business performance, and Progent's intent is to resolve instead of simply record IT problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group offers remote and in-depth engineering expertise and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent can deliver organizations in San Juan Puerto Rico online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive and automated. By uncovering looming trouble spots before they evolve into downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a mix of operating systems.
To contact Progent about emergency online help with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in San Juan Puerto Rico, Progent's online computer support engineers are ready to provide effective and affordable system support the instant your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix IT problems quickly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your San Juan business works with a local freelance consultant or maintains an in-house organization that know how to handle common network issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to handle unexpected system emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Organizations in San Juan Puerto Rico
Progent's remote support services enable your San Juan company to have the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your network will acquire greater business worth by being increasingly available, efficient, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most offices in San Juan Puerto Rico, local network support resources, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical problems. However, IT crises sometimes strike when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your local support people. In these situations, Progent's on-call support professionals offer a convenient, quick, and economical solution to supplement your regular help and to transfer valuable knowledge to increase your ability to deal with future issues locally.
- Less Dependence on Individual Consultants
For IT support, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of reserve personnel may force your company to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service expertise to make sure your network is always available.
- Build a Solid Basis for Smooth Growth
Companies often start with an information system created on a shoestring budget. Without a proper framework, band-aid repairs often get piled onto a weak foundation. When a company grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments require careful analysis, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to offer the solid foundation to meet critical business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller offices need guidance and technical education to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a certain vendor's technology. Network consulting and product sales can result in a situation where the recommended
solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This enables Progent to align IT expertise with the real needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the forefront of network service, executing a broad variety of technical projects for an extensive mix of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven methods for using technical knowledge to resolve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.