Consulting Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile smartphones were once one of the most popular products for achieving mobile connectivity to email, scheduling, web programs, and other vital business information. Progent offers San Mateo, California businesses the expertise of BlackBerry-certified professionals who can assist organizations to maintain existing BlackBerry environments or migrate smoothly to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, reliability, and recoverability has become the standard for organizations regardless of size, effective deployment and maintenance of RIM BlackBerry technology has grown more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations frequently turn to external support firms who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of supporting wireless work groups. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote support model, provides small businesses an economical alternative for incorporating BlackBerry technology productively into their information system.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems function efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, develop custom wireless software, and make sure that your IT network architecture is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored rapidly and safely.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


Consulting and Technical Support for BlackBerry BES Server
RIM's high-end solution for managing large collections of BlackBerry devices is the BlackBerry BES Server. This powerful tool enables Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to ensure optimum data protection. BlackBerry BES Server also simplifies a broad variety of critical administrative tasks ranging from BlackBerry setup and upgrades to wireless security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-certified consultants can help you utilize RIM BlackBerry BES Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Control client settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified consultants can also assist you to use BlackBerry Enterprise Server to perform key procedures not available with the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant infrastructure based on virtualization
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Automatically track and analyze the health of your BlackBerry solution

Progent's Online BlackBerry-premier Technical Support is Quick and Affordable
For businesses in San Mateo, California who want fast and economical help from a qualified RIM BlackBerry support professional, Progent offers efficient online help from a seasoned support team who have provided network solutions to companies in each state in the U.S. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel expense and enables specialists to solve problems rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in all BlackBerry technologies and can provide expert support in areas such as fixing synchronization problems, configuring BlackBerry Enterprise Server, and creating a secure, high-availability network architecture for BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified expert can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks including resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, configuring wireless software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate management tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and assist you to select and install sensible security options.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment powered by Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and delete BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, control Exchange data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry solution in a number of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology requirements assessment, solution design, roll-out planning and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to design a mobile wireless solution that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which management model and physical components match your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry consultant can help you to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to run company-wide security assessment and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Specialist
In order to contact Progent about engineering assistance for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.



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    Progent can help your business in any and all phases of your migration to Microsoft Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Office 365; and configuring Outlook on the web.

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    Progent offers a broad array of affordable services to help you to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online technical support for single machines or notebooks or work with you to plan and carry out a company-wide migration to new or revised OS software and business applications. Progent can also supply consultants and technicians to help you to prepare for and complete a site relocation or consolidation designed to cause the least possible disruption of your productivity.

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    Progent's proven ransomware recovery experts can help you to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Nephilim.

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    Progent's wireless site survey services assist you to design, implement and troubleshoot a Wi-Fi network customized for your environment, offering you a wireless solution that has the reception, speed, density, Quality of Service, data protection, and roaming ability your company needs. Wi-Fi survey services from Progent include remote predictive analysis for designing a wireless network and onsite survey services for confirming, tuning, and debugging a functioning wireless network.

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    Progent can assist you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, databases and log files; configuring HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

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    Progent's Cisco Meraki Wi-Fi AP consultants provide remote and on-premises support to help organizations of any size to design, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to set up and manage Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that provides identical access, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their location or device.

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    Progent's Mac support consultants can assist you with a wide range of system infrastructure issues such as network architecture, remote and mobile connectivity, internetwork compatibility, protection, and emerging technologies including VoIP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to deal with the complexity of planning, integrating, and supporting a system architecture that is reliable, secure, productive and supportive of your business objectives. Progent can show you how to configure Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan SAN solution. Progent can also give you access to certified professionals to help you with Cisco routers and switches.

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    Microsoft Office Communications Server provides IM and presence in an extensible, world-class package featuring enhanced protection, seamless integration with popular Microsoft products, an extendable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server allows lower costs and improved operational efficiencies, increased individual productivity, and better intellectual property security. MS Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support and mediation services for your Office Communications Server deployment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to design and carry out a smooth migration that will add business value to your IT system

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    Progentís Wireless Consulting Services provide a convenient, economical way for businesses of any size to configure, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    If you want to revamp your corporate web site, build internal webs for applications such as HR or employee education, design a high-impact web presence for a new business, or generate line-of-business, data-driven specialized web applications, Progent can provide talented and proven web designers. Progent's consultants can also help you design and manage a secure, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web tools.

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    Progent's ProSight portfolio of managed services are designed to offer businesses who have small internal network administration and support teams with affordable access to world-class management tools and consulting experts. Benefits of Progent's ProSight catalog of managed services include fixed IT maintenance costs, automation of common administrative processes, ongoing adoption of the latest technology, smooth migration from legacy systems to current solutions, improved fit between information technology with strategic objectives, access to veteran IT experts, and freeing up management to concentrate on business issues rather than fast-evolving computer technology.

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    Progentís high availability system consultants offer reliability consulting, disaster recovery planning, system load balancing, non-stop interoffice access, 24x7 Internet architecture design, fault-tolerant data center consulting, and other non-stop networking support to show your organization configure a non-stop environment for line-of-business applications. Progent possesses the background to design affordable, high-availability systems by deploying the expanding suite of Microsoft Windows Cluster servers including Microsoft Windows Cluster Server 2003, Microsoft SQL Cluster Server, and Exchange Cluster. Progentís Microsoft and Cisco certified consultants can help you design a fault tolerant mutli-site network with a completely mirrored Internet connection and intelligent system load balancing.

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    If you are a network engineer with system support experience, teaming with Progent and working for our customers will enhance your abilities through collaboration with our staff of mutually supportive, high-output consulting experts. Progent's concentration on offering network consulting and computer support to small and midsize businesses will give you the opportunity to work closely with business leaders and add tangibly to the success of dynamic companies. In addition, Our virtual office environment offers the most advanced technology for off-site support and wireless connectivity to allow you to deliver speedy fixes when you take on business-critical issues.

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