Consulting and Technical Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business data. Progent offers San Mateo, California companies the services of BlackBerry-certified experts who can assist organizations to maintain their BlackBerry deployments or migrate efficiently to a modern mobile platform.

As the sophistication of small business networks has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for businesses regardless of size, successful integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses often turn to external support professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified engineers who can assist small businesses to plan, administer, and repair BlackBerry-based solutions affordably and effectively, doing away with the necessity for an internal BlackBerry technology specialist and reducing the expense and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of experience, coupled with Progent's proven remote service delivery model, gives small businesses an economical solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can assist your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, set up streamlined administration utilities so you can track and control BlackBerry devices throughout your company, define security policies that are right for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be restored rapidly and thoroughly.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services


Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server. This powerful tool allows Exchange, Lotus, or Groupwise clients to transmit and receive emails that are encrypted in transit to provide optimum security. BES Server also simplifies a wide selection of key management tasks ranging from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-premier engineers can help you use BlackBerry BES Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Upgrade BlackBerry device software wirelessly
  • Control client settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier engineers can also help you to utilize BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Configure and manage BES Server's fault-tolerant infrastructure using virtualization
  • Install BlackBerry devices remotely
  • Set custom administration roles
  • Monitor and analyze the integrity of your solution

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has earned certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization problems to designing wireless workforce solutions based on BlackBerry BES Server. These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can in addition help your company to resolve a wide array of issues associated with synchronization, device detection, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop software installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small office networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support expenses low and, by solving problems quickly, maximizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configurations, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, system design, roll-out planning and execution, performance tuning, design of a fault-tolerant environment, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to determine which management approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Contact Progent for Assistance from a BlackBerry-Certified Professional
To ask Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.