Professional Remote Service for San Mateo, California Networks from Microsoft Certified Engineers
Small companies have traditionally been underserved by large network support firms. Some small businesses permit themselves to become excessively dependent on freelance consultants or small consulting organizations who don't have the size or broad skill sets to react promptly or efficiently to network emergencies. Still other small businesses turn to mass-market service providers that employ personnel trained to provide standardized solutions to ordinary problems but who are missing the experience and versatility to handle the diversity of configurations and lack of standards typical of small company information networks.
Progent's time-tested approach to delivering affordable and effective technical support to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the industry. Progent has provided online support to businesses in every state in the country (refer to Progent's client testimonials).
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your in-house network service team. This can reduce expenses and help meet schedules for major projects such as application programming, disaster recovery planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Businesses in San Mateo, California
Progent's national team of world-class consultants offers assistance for virtually all facets of network systems used by companies of all sizes. Technologies supported by Progent in San Mateo include:
Service Delivery Options for San Mateo, California Businesses
Progent has a selection of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, dependable follow-up, and tight cost monitoring across an array of IT support delivery options that include remote repairs, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of on-premises support visits. The background of Progent's network consultants makes it possible to handle the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional information concerning Progent's remote network support expertise.
- On-site Service
Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to deliver small companies the best of both worlds: onsite support professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more details about why to register for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, server virtualization solutions, plus integration, programming and support for small business programs including financials, operations, management reporting, sales automation, and office productivity software. Progent can help with short-term projects including office moves and massive software migrations, longer term projects such as business information application development and customization, relational database application development and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network management, or urgent services like data restoration and malware removal.
- Application Hosting
Progent offers hosting for key applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of dependability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that host the gear of some of the world's biggest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is continually tracked, and systems are regularly backed up and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for clients to transfer to another service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the multi- OS and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide expert remote consulting to help organizations of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking appliances like switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for San Mateo, California Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise network support allow small businesses to sidestep the pitfalls related to over reliance on small service organizations or independent engineers.
Teaming with Progent allows your company to:
- Avoid Over Reliance on Individual Consultants
For network services, small businesses often rely heavily on individual consultants. Although freelance support providers have lower expenses than larger support firms and can afford to charge nominally lower rates, individuals are sometimes stretched to far to respond rapidly to urgent network problems. If a freelance consultant is busy with different client, ill, on vacation, or in training, the lack of replacement personnel may force your business to go without help during a crisis. The more your company grows, network unavailability or difficulties with line-of-business applications become more costly. The dollars you believed you were saving on a freelancer can be eaten up fast due to lower productivity. In addition, when freelance consultants encounter new technologies, the unavailability of a large consulting team to rely on for advice requires them to train in place while your company winds up with the bill for their ongoing education.
- Gain Access to Experts in Complex Network Issues
The majority of small support firms or freelance consultants specializing in small business network support are capable of delivering connect-the-dots fixes but lack the background to work efficiently with complicated IT environments that have a variety of platforms, many offices, Voice over IP implementations, remote clients, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your small business because enterprise networks are inherently complicated, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable degree of stability, availability, and security calls for industry-proven processes.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed basis, a series of ad hoc fixes commonly get piled on top of a marginal foundation. As a business evolves, stability and expandability issues can hinder the success of the business. These environments need thorough evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT environment that will act as the solid foundation to handle current business requirements and ease downstream expansion.
- Partner with Solution Consultants, Not Product Resellers
Small companies need direction and insight to work through an ever more complex array of technology options offered for accelerating growth and enhancing efficiency. They do not need an IT engineer or service organization that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to match consulting support services with the genuine interests of customers. Mixing IT consulting and product selling can lead to a situation where the recommended solution is based on a preselected technology rather than being driven by the actual needs of a client.
Get in Touch with Progent
If your San Mateo, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).