Low-cost Computer Help from Microsoft and Cisco premier Consultants for Businesses in San Mateo, CA
By delivering world-class support when you need it, making available in-depth knowledge for critical business applications, offering innovative services like virtual data center hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to maximize the competitive value of your It system and minimize support costs. Progent appreciates that information system security, dependability, and efficiency are as important to small businesses as to major corporations but that smaller organizations lack the leverage to spend heavily in information networks and in-house support groups. Progent's basic competitive advantage is that no network support organization can equal Progent's capability to deliver the IT support your company requires when you require it and at a cost you can afford.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT service group. Co-sourcing can cut costs and minimize technical risks for major projects like software development, business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to certified experts to assist your company to plan and execute a sensible cloud strategy.
Popular Practice Areas Supported by Progent's Consultants for Businesses in San Mateo, California
Progent's national team of world-class support professionals offers assistance for virtually all facets of network systems used by organizations of any size. Practice areas supported by Progent in San Mateo include:
Service Delivery Options for San Mateo, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Contact Center Support Mechanism ensures rapid support, thorough service documentation, consistent follow-up, and tight expense monitoring for an array of IT support delivery modes that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's remote network troubleshooting expertise.
- Onsite Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's online service engineers to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security consulting, fault tolerant network design, virtual server strategies, plus integration, customization and support for business programs such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and major system upgrades, extended initiatives like management reporting application development and support, relational database application programming and DBA support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of availability, security, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs stay current, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of availability and extensibility but that is in addition convenient for customers to migrate to another service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's value-priced ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup environment that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection and can assist with complex security programs such as SIEM solutions to help enterprises meet industry standards and statutory mandates for IT information protection and incident reporting.
The breadth and depth of Progent's engineering staff bring a powerful array of advantages to clients trying to maximize the productivity of their IT system within a reasonable budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world industry background, at the front lines of IT support, executing a broad range of IT projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested approaches for solving real-world IT problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for phone service and in-person visits per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services provided during normal business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for quick fixes. Another advantage of by-the-minute invoicing is that customers are not tempted to allow incipient issues to fester until they grow into big problems.
Learn additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation given by every consultant to each customer. The discipline of detailing and archiving service records allows more efficient service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with freelance consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
How to Contact Progent
If your San Mateo, California company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).