San Mateo, CA Remote Help from World-class Computer Network Troubleshooting Consultants
Progent's computer troubleshooting services can provide your San Mateo, CA business low cost and dependable access to world-class technical professionals. By providing IT support help when you require it, providing specialized expertise for line-of-business technologies, delivering unique support such as 24x7 server monitoring, and invoicing only for services you receive, Progent gives your San Mateo, California company an affordable alternative for maximizing the productivity of small office networks. If you maintain an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to create and support a reliable and secure IT system and to benefit from quick access to the experienced consulting ordinarily available only to corporations who are able to support a sizeable in-house IT staff.
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger businesses, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal IT support group. This can cut costs and help meet schedules for big projects like application programming, disaster recovery planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of accredited experts to help your business to design and execute your cloud computing strategy.
Key Practice Areas Serviced by Progent's Consultants for Businesses in San Mateo, California
Progent's national group of industry certified consultants provides help for all facets of network systems used by companies of any size. Practice areas supported by Progent in San Mateo include:
Support Delivery Alternatives Available for San Mateo, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for providing computer support is built on the Help Desk structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity records, consistent follow-through, and strict cost monitoring across a range of network support delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the cost or delay of travel for onsite support visits. The background of Progent's IT engineers makes it possible to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based registration process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more information about Progent's remote computer troubleshooting services.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote service engineers to give small businesses the optimal solution: on-premises support technicians when you require them plus the remote expertise of Progent's seasoned team of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about how to sign up for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve challenging problems. For details, refer to Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network design, virtualization solutions, plus integration, customization and support for small business applications including financials, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can help with one-shot projects including site moves and major system migrations, extended initiatives like business information application programming and customization, relational database application development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or urgent response such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, security, and recoverability than is feasible with the type of on-site data center that is realistically affordable for most small and midsize businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only delivers the highest level of dependability and scalability but that is also convenient for clients to migrate to another service firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow companies with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software in the client's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide advanced remote support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to assess your company's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Choice for San Mateo, California Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT consulting enable small businesses to avoid the pitfalls associated with excessive reliance on thinly staffed service organizations or independent engineers.
Working with Progent's Experts enables your business to:
- Prevent Over Dependence on Individual Consultants
For network services, small companies often depend heavily on individual engineers. Although individual service engineers carry lower overhead than larger support firms and can afford to charge apparently lower fees, freelancers are occasionally spread too thin to respond quickly to urgent situations. If an independent consultant is busy with different customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to go without assistance in case of an emergency. The more your small business expands, system unavailability or problems with line-of-business applications get more expensive. The money you thought you were saving on a freelancer can be eaten up fast because of lower output. In addition, when independent engineers confront new technologies, the lack of a large engineering group to count on for advice requires them to train on the job while your business ends up with the bill for their ongoing education.
- Have Access to Experts in Advanced Network Solutions
Many small support organizations or freelance engineers focused on small company IT consulting are capable of providing routine solutions but lack the experience to deal cost-effectively with complicated network infrastructures that have mixed operating systems, numerous sites, VoIP implementations, remote clients, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's background with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are characteristically complicated, support problems require in-depth understanding of in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and security calls for industry-proven leading practices.
- Create a Solid Basis for Seamless Growth
Small companies often begin with an IT system cobbled together on a shoestring budget. Without a strong basis, a series of improvised fixes often get thrown onto of a weak structure. As a company grows, stability and scalability issues can undermine the success of the business. Such networks require proper assessment, intelligent strategic planning, and in-depth experience to upgrade to an IT environment that can provide the reliable foundation to meet current business requirements and support future expansion.
- Partner with Solution Consultants, Not Product Vendors
Small businesses need guidance and insight to navigate through an ever more complicated array of IT options available for enabling growth and enhancing productivity. Businesses do not need an IT engineer or support organization that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to match technical services with the real interests of clients. Combining IT support and product selling can result in a conflict where the proposed solution is based on a preselected vendor rather than being based on the actual requirements of a small business.
Get in Touch with Progent
In case your San Mateo, California company needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).