San Mateo, CA Remote Help from World-class Computer Service Professionals
Progent's network troubleshooting services can deliver your San Mateo, CA company low cost and reliable support from Microsoft and Cisco certified information technology experts. By delivering network consulting help when you require it, offering specialized expertise for line-of-business applications, offering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent gives your San Mateo, California business an economical alternative for optimizing the productivity and profitability of small business networks. If you run an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses and local governments to build and support a reliable and safe information system and to have fast access to the experienced help usually restricted to businesses who can set up a large in-house information technology group.

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services


For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and execute a sensible cloud computing strategy.

Popular Technologies Serviced by Progent's Consultants for Companies in San Mateo, California
Progent's national group of industry certified experts provides assistance for all aspects of network technology found in companies of any size. Technologies supported by Progent in San Mateo include:

Service Delivery Alternatives Available for San Mateo, California Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, and network administration. Progent's paradigm for providing computer support services is based on the Call Center structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service records, consistent follow-up, and tight cost monitoring for a range of IT support delivery alternatives that include remote repairs, onsite support, and top-level consulting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can help clients to troubleshoot and fix network issues without the expense or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn additional information about Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small companies the optimal solution: onsite support professionals when you need them as well as the remote expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide assistance with vital products and technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus integration, programming and training for small business software such as accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with one-shot projects such as site relocations and massive system migrations, extended initiatives such as management analytics software programming and support, relational database application development and DBA support, and web design, continuing services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system management, or urgent response like data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also convenient for clients to migrate to a different service provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow small businesses with mixed networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help enterprises meet industry guidelines and government requirements for network data protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to organizations wishing to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, in the trenches of IT support, performing a wide range of IT projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for fixing real-world network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and on-site help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for fast repairs. An additional advantage of granular billing is that you are less inclined to allow incipient problems to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each client. The discipline of documenting and archiving service records results in more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small businesses who work with independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your San Mateo, California company wants to contact Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    The complexity and connectivity demands of Microsoft Windows Servers calls for an IT consulting firm with hands-on experience and broad knowledge in designing and building cohesive, comprehensive network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business goals. Progentís IT support can help you with planning, deploying, administering, and supporting Windows Server solutions that maximize the productivity of your computer system. Progentís consultants can help you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    Altaro VM Backup offers small and mid-size organizations a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud architectures and also enables low-cost cloud backup to Microsoft Azure storage. Top features include state-of-the-art Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore capability for individual files and emails, support for Windows Cluster Shared Volumes and vCenter for handling larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and can provide a wide range of consulting services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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