Professional Remote Support for San Mateo, California Networks from Microsoft Certified Engineers
Small companies have typically been overlooked by large IT support firms. Some small companies allow themselves to become excessively dependent on individual engineers or small support organizations who lack the size or extensive skill sets to react promptly or effectively to technical crises. Other small companies resort to mass-market support firms staffed with personnel able to provide standardized solutions to ordinary issues but who are missing the experience and versatility to handle the variety of configurations and absence of standards that characterizes small company information networks.
Progent's time-tested approach to delivering affordable and successful network support to small businesses has made Progent one of the premier Microsoft-certified IT consulting organizations in the country. Progent has provided remote support to businesses in every state in the country (refer to Progent's customer testimonials).
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house network support team. This can cut costs and help meet schedules for major IT initiatives such as application programming, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also offer access to accredited consultants to assist your business to plan and implement your cloud computing strategy.
Key Areas of Expertise Supported by Progent for Business Networks in San Mateo, California
Progent's nationwide team of industry certified support professionals offers assistance for all facets of information technology used by organizations of any size. Technologies supported by Progent in San Mateo include:
Service Delivery Options Available for San Mateo, California Companies
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, and network administration. Progent's model for providing computer support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service documentation, dependable follow-up, and strict cost monitoring for an array of IT service delivery modes that include online repairs, in-person help, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support calls. The background of Progent's IT consultants allows them to handle most IT problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for new customers to accommodate emergency situations and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote network troubleshooting expertise.
- On-site Service
Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the ideal combination: onsite support technicians when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The response time for in-person support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Learn more details concerning why to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus configuration, programming and support for business software such as financials, ERP and MRP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, longer term initiatives such as management analytics application programming and support, relational database software development and DBA support, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and scalability but that is also simple for customers to migrate to another service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving enterprise-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can support the multi- platform and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of network security and can help with complex security projects like SIEM solutions to help companies meet business guidelines and statutory requirements for IT information protection and incident reporting.
The breadth and depth of Progent's consulting team offer a powerful set of benefits to organizations wishing to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of IT support, performing a wide range of IT projects for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for resolving actual network problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids major bills for fast fixes. Another advantage of granular pricing is that customers will not be tempted to allow simple problems to fester until they grow into big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or small service firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation given by each consultant to every customer. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on delivering high-value services where Progent faces little competition. Small companies who utilize freelance consultants or who maintain in-house IT staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
Read more details about Progent's knowledge transfer services.
If your San Mateo, California company needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).