Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
Headquarters
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

Low-cost Computer Support from Microsoft and Cisco Certified Professionals for Businesses in San Mateo, CA
By offering professional support when you require it, providing specialized expertise for critical business applications, providing high-value services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the business value of your It system and reduce support expenses. Progent recognizes that information system security, reliability, and performance are as important to small companies as to major corporations but that smaller organizations lack the economy of scale to spend heavily in information networks and internal support groups. Progent's fundamental competitive advantage is that no network consulting firm can match Progent's ability to deliver the network support your business requires whenever you need it and at prices you can afford.

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT service team. This can cut costs and help meet schedules for big projects like software development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to accredited consultants to help your company to design and execute a sensible cloud strategy.

Popular Practice Areas Serviced by Progent's Consultants for Companies in San Mateo, California
Progent's nationwide group of world-class consultants provides support for all aspects of network systems deployed by businesses of any size. Practice areas supported by Progent in San Mateo include:

Service Delivery Options for San Mateo, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing network support services is built on the Help Desk operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive service documentation, consistent follow-up, and tight cost control across an array of IT support delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the expense or delay of in-person support calls. The experience of Progent's IT engineers allows them to resolve the majority of network issues rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to give small businesses the optimal solution: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for on-site support visits is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more about how to register for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and reliable access to a professional Contact Center with efficient telephone support, online troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies usually have limited IT funds and can spare scant management attention for handling IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that small business information systems stay productive. Learn more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can provide help with critical technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for business software including financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, longer term projects like management information application programming and support, database software development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is achievable for the majority of small organizations. Because Progent uses the same facilities that host the gear of many of the world's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small organization's production servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to transfer to a different support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while getting world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered package, can handle the multi- OS and loosely standardized environments common with small companies, and retains ownership of the software licenses in the client's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for San Mateo, California Small Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise IT support allow small companies to sidestep the pitfalls related to over dependence on small service firms or individual engineers.

Working with Progent enables your small business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT services, small businesses sometimes rely heavily on independent consultants. Although freelance service providers carry lower expenses than more substantial support firms and can typically bill nominally smaller rates, freelancers are sometimes too overworked to react rapidly to urgent problems. If a freelance engineer is busy with another client, sick, on vacation, or in class, the absence of replacement personnel may force your company to go without assistance during an emergency. As your small business grows, system unavailability or difficulties with critical programs become more expensive. The money you thought you were saving on a freelancer can disappear fast because of lost output. In addition, when independent consultants confront new problems, the lack of a large consulting team to depend on for help requires them to learn in place while your company winds up with the bill for their ongoing training.

  • Gain Access to Expertise in Advanced Network Issues
    Many small support organizations or freelance consultants specializing in small company network support are capable of delivering connect-the-dots fixes but lack the background to deal cost-effectively with complex network infrastructures with mixed operating systems, many locations, VoIP systems, remote workforces, interconnected financial and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your business because big-company environments are by nature complex, support issues require in-depth knowledge in many technical disciplines, and reaching a high degree of stability, reliability, and protection requires industry-tested leading practices.

  • Create a Solid Foundation for Growth
    Small companies typically begin with a network cobbled together on a tight budget. Lacking a strong architecture, a series of ad hoc fixes commonly get piled on top of a weak structure. As a business evolves, reliability and expandability issues can obstruct the success of the business. Such environments require proper evaluation, intelligent business analysis, and in-depth experience to upgrade to a network environment that will act as the solid foundation to handle current business requirements and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complex array of IT options offered for accelerating business growth and improving productivity. Businesses do not need an IT engineer or service organization that attempts to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting services with the genuine interests of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the true requirements of a small business.

Contact Progent
If your San Mateo, California business needs to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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