San Mateo, CA Remote Help from World-class Computer Network Troubleshooting Professionals
Progent's network support services can deliver your San Mateo, CA company affordable and dependable support from enterprise-class technical experts. By delivering network consulting help when you need it, offering specialized knowledge for key technologies, offering value-added support such as 24x7 server monitoring, and charging only for support you use, Progent gives your San Mateo, California business an affordable alternative for optimizing the productivity of small-scale office information systems. Whether you maintain a local system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses to build and maintain a robust and secure IT system and to benefit from quick availability of the skilled help usually restricted to enterprises who can maintain a large internal IT organization.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the technical skills of your in-house network service personnel. This can reduce expenses and help meet schedules for major projects such as application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.
Progent can in addition provide access to certified experts to assist your business to design and execute a sensible cloud strategy.
Main Areas of Expertise Supported by Progent's Consultants for Businesses in San Mateo, California
Progent's nationwide group of world-class experts offers help for all facets of network technology deployed by businesses of all sizes. Technologies supported by Progent in San Mateo include:
Service Delivery Alternatives for San Mateo, California Businesses
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting services, and network management. Progent's model for delivering network support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service records, reliable follow-through, and tight cost control across an array of IT service delivery options that include remote repairs, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Learn more information about Progent's online computer troubleshooting services.
- On-site Service
Progent provides onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support experts to give small and midsize companies the ideal combination: onsite service technicians when you require them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business software developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's in-person network support.
- Help Desk
Progent's Contact Center Outsourcing Services are intended for all businesses who need prompt and dependable support from an online Help Desk with effective phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight information technology funds and can spare scant executive attention for handling network support tasks, Progent's Contact Center Services could be the most efficient way to make sure that business computer networks stay productive. Learn more about Progent's Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business programs such as financials, ERP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, longer term projects such as management reporting application programming and support, relational database software programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with higher degrees of availability, security, and performance than is feasible using the class of internal data center that is practical for the majority of small organizations. Because Progent uses the same data centers that host the gear of many of the world's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions remain current, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and scalability but that is in addition convenient for clients to migrate to another service provider or to move internally when your situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed networks to save significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered solution, can handle the multi- OS and non- standardized networks common with small businesses, and keeps control of the software in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for San Mateo, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small businesses to avoid the problems associated with excessive dependence on thinly staffed support firms or freelance consultants.
Teaming with Progent's Experts allows your business to:
- Avoid Over Reliance on Individual Consultants
For network support, small businesses often depend excessively on individual engineers. Although freelance service providers have lower expenses than larger IT service organizations and can afford to charge nominally smaller rates, individuals are often stretched to far to react quickly to critical network problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of replacement staff may require your business to go without assistance during an emergency. The more your small business expands, system unavailability or problems with critical applications become more expensive. The dollars you thought you were saving on an independent consultant can disappear quickly because of lower output. In addition, when independent engineers encounter new technologies, the lack of a big engineering group to depend on for help forces them to train in place while your business ends up with the bill for their ongoing training.
- Have Access to Certified Professionals in Complex Information Technology Issues
Many smaller support organizations or independent engineers who concentrate on small company network support may excel at providing routine solutions but don't have the background to work cost-effectively with complex IT infrastructures that have mixed platforms, multiple locations, VoIP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and custom business software. Progent's experience with global companies and Progent's large group of specialists can be valuable to your small business because big-company environments are by nature complicated, integration problems demand in-depth knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven processes.
- Build a Solid Foundation for Growth
Small businesses typically begin with a network implemented on a tight budget. Lacking a proper architecture, a series of ad hoc fixes often get thrown on top of a marginal structure. As a company grows, reliability and expandability problems can hinder the productivity of the organization. These environments require proper evaluation, intelligent business planning, and broad-based expertise to upgrade to an IT infrastructure that can provide the solid foundation to handle current business requirements and ease downstream expansion.
- Team with Solution Finders, Not Product Vendors
Smaller businesses need direction and insight to navigate through an increasingly complex array of IT alternatives available for enabling business growth and improving efficiency. They do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services exclusively. This allows Progent to match consulting support with the real interests of clients. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a preselected technology instead of being driven by the true needs of a client.
Get in Touch with Progent
If your San Mateo, California company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Technical Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).