Expert Remote Support for San Mateo, California Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by large network service firms. Some small businesses allow themselves to grow excessively reliant on freelance consultants or small consulting firms who lack the size or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Still other small companies resort to mass-market support providers that employ personnel taught to offer by-the-numbers solutions to common problems but who are missing the experience and technical scope to handle the diversity of configurations and absence of standards that characterizes small company information networks.
Progent's time-tested methodology for providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the industry. Progent has provided remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network support group. This can save money and minimize technical risks for major IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition provide access to accredited consultants to help your company to plan and implement your cloud strategy.
Main Products and Technologies Serviced by Progent for San Mateo, California Business Networks
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides urgent assistance and low-cost remote consulting to San Mateo, CA companies for a broad range of computer technologies such as:
Support Delivery Alternatives for San Mateo, California Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity records, dependable follow-up, and tight cost control across an array of IT service delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.
- On-site Service
Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's in-person computer service.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. for more information, visit Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for business applications such as accounting, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects like management reporting software programming and customization, relational database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small companies with higher degrees of availability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of availability and extensibility but that is in addition simple for clients to transfer to a different support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for San Mateo, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT support allow small and midsize companies to avoid the problems associated with over dependence on thinly staffed service organizations or individual consultants.
Working with Progent's Experts allows your small business to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, smaller businesses sometimes depend excessively on independent consultants. Although freelance support providers have lower expenses than larger support organizations and can afford to bill nominally smaller rates, they are occasionally spread too thin to react rapidly to critical network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to go without assistance in case of an emergency. As your small business expands, network unavailability or problems with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants confront new problems, the unavailability of a large consulting group to rely on for advice forces them to train with the meter running while your organization ends up footing the bill for their continuing training.
- Have Access to Experts in Complex IT Solutions
Many smaller support organizations or independent consultants specializing in small business IT consulting are capable of providing connect-the-dots fixes but don't have the background to work efficiently with complicated network infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your business because enterprise environments are by nature complex, integration issues require in-depth understanding of in numerous technical areas, and achieving a high level of robustness, availability, and protection calls for industry-tested processes.
- Build a Solid Foundation for Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid repairs often get thrown on top of a weak foundation. As a business grows, reliability and scalability problems can hinder the productivity of the business. These environments need thorough evaluation, intelligent business planning, and in-depth experience to migrate to an IT environment that will act as the reliable basis to handle critical business requirements and support future expansion.
- Work with Solution Providers, Not Product Vendors
Smaller businesses require guidance and insight to work through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real needs of clients. Mixing network support and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a small business.
Get in Touch with Progent
In case your San Mateo, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).