Expert Remote Support for San Mateo, California Computer Networks from Microsoft Certified Engineers
Small companies have typically been ignored by large network service firms. Some small businesses allow themselves to grow excessively reliant on freelance consultants or small consulting firms who lack the size or comprehensive skill sets to respond promptly or efficiently to technical emergencies. Still other small companies resort to mass-market support providers that employ personnel taught to offer by-the-numbers solutions to common problems but who are missing the experience and technical scope to handle the diversity of configurations and absence of standards that characterizes small company information networks.

Progent's time-tested methodology for providing low-cost and effective network service to small businesses has made Progent one of the premier Microsoft-certified network service organizations in the industry. Progent has provided remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
(925) 362-2400 Walnut Creek Network Support Services


For larger businesses, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network support group. This can save money and minimize technical risks for major IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to help your company to plan and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for San Mateo, California Business Networks
A Microsoft-certified Partner computer support firm with a world-class group of Cisco Premier CCIE network infrastructure experts and Apple Computer certified consultants, Progent provides urgent assistance and low-cost remote consulting to San Mateo, CA companies for a broad range of computer technologies such as:

Support Delivery Alternatives for San Mateo, California Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management outsourcing. Progent's model for providing network support services is built on the Call Center operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity records, dependable follow-up, and tight cost control across an array of IT service delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the cost or delay of in-person support visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's online service engineers to deliver small companies the optimal solution: in-person support professionals when you need them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex issues. for more information, visit Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can provide assistance with vital products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for business applications such as accounting, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and massive software migrations, extended projects like management reporting software programming and customization, relational database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications like Exchange Server and MS SQL in order to provide small companies with higher degrees of availability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only provides the top level of availability and extensibility but that is in addition simple for clients to transfer to a different support firm or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized environments typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup system that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for San Mateo, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT support allow small and midsize companies to avoid the problems associated with over dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For IT support, smaller businesses sometimes depend excessively on independent consultants. Although freelance support providers have lower expenses than larger support organizations and can afford to bill nominally smaller rates, they are occasionally spread too thin to react rapidly to critical network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to go without assistance in case of an emergency. As your small business expands, network unavailability or problems with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower output. In addition, when freelance consultants confront new problems, the unavailability of a large consulting group to rely on for advice forces them to train with the meter running while your organization ends up footing the bill for their continuing training.

  • Have Access to Experts in Complex IT Solutions
    Many smaller support organizations or independent consultants specializing in small business IT consulting are capable of providing connect-the-dots fixes but don't have the background to work efficiently with complicated network infrastructures that have mixed platforms, multiple locations, Voice over IP implementations, mobile workers, interconnected accounting and operational software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your business because enterprise environments are by nature complex, integration issues require in-depth understanding of in numerous technical areas, and achieving a high level of robustness, availability, and protection calls for industry-tested processes.

  • Build a Solid Foundation for Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid repairs often get thrown on top of a weak foundation. As a business grows, reliability and scalability problems can hinder the productivity of the business. These environments need thorough evaluation, intelligent business planning, and in-depth experience to migrate to an IT environment that will act as the reliable basis to handle critical business requirements and support future expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses require guidance and insight to work through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support firm that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting support with the real needs of clients. Mixing network support and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being driven by the actual needs of a small business.

Get in Touch with Progent
In case your San Mateo, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent is a leader in cost-effectively providing enterprise-class IT help to small businesses. Progent's achievement in handling the network support needs of the chronically underserviced small business market is the combined outcome of key technical and process breakthroughs that have eliminated much of the conventional expenses out of administering network support, injected unmatched technical expertise into the IT service mechanism, and dramatically accelerated the repair cycle.

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    Progentís Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and business management solution based, like all Microsoft accounting tools, on the expandable and popular foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft financial software in the Dynamics GP line, offers a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its modular approach you can purchase only the functions you currently need, with the option to add clients and enlarge functionality in the future. Progentís Microsoft Dynamics GP Software consulting engineers can show you how to install, configure and manage Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP/Great Plains.

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    Non-stop Internet Access Specialist

    Progent's Cisco-certified IT professionals can help you design an affordable, high availability Internet connection architecture that can deliver non-stop Internet connectivity through a wide array of fault tolerant Internet access technologies including high availability BGP, automatic fail-over, and multiple Internet Service Providers. Progent can provide CCIE engineers to help you apply the most current techniques for high availability Internet access to create a cost-effective, completely redundant Internet interface with automatic failover and other features to create fault tolerant Internet connections.

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  • SMS Upgrade Support and Setup
    SMS Upgrade Remote Support

    Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software products by making it easier to install system images, control mobile devices, and operate management tools. In addition to alerting you about ways to cut management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT projects that cover areas that Feature Packs are intended to make more efficient. Progent's migration and update services can minimize spending and eliminate business disruption as you move to new operating systems and programs. Progent's wireless engineers can show you how to develop sensible procedures and standards to manage PDAs and smart portable communication devices so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that includes policies, processes and IT products to keep your IT computer system safe.

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    After Hours Office 365 hybrid solutions for Exchange Support and Setup

    Progent can help you to understand the many subscription plans available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-platform networks that incorporate Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid networks that seamlessly combine local and cloud-based products and services.

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    SCOM 2012 Migration Remote Troubleshooting

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    Consulting System Center 2016 Virtual Machine Manager

    Small to mid-sized companies can now enjoy all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progentís Microsoft Certified network support professionals. With Progent's economically priced IT support packages, small and midsize businesses can choose a simple Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent supports Operations Manager to provide small company networks world-class reliability, protection, and performance.

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    Apple iPhone and Windows integration Integration

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    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital devices that drive your network environment. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt productivity.

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    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that offers the foundation for a feature-rich but manageable information. The technical demands of the Microsoft .NET components included with Small Business Server calls for a computer consultant with hands-on background planning and integrating seamless, comprehensive business network solutions. Progent's Small Business Server professionals have an average of over 10 years of background supporting computer networks powered by Microsoft products. This expertise assures you results in installing, administering, and maintaining IT environments that incorporate the Microsoft SBS Server package of servers and productivity software.

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    Progent's MS Exchange Server Hosting Support Services offer a world-class data center with redundant electrical and environmental control systems, round-the-clock site security and operations center, and failover connections to tier-1 Internet service providers. Hosted Exchange servers are configured as virtualized servers for high uptime, smooth scalability, and rapid recovery. Progent's services include complete incorporation with your business network, connectivity with mobile communication devices, automated tracking of efficiency and security, spam filtering, security update and service pack control, Contact Center services, per-day backup, and comprehensive messaging management services.

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    Progent's Microsoft-certified consultants can help you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older change management solution or help you to modify your existing SCCM 2012 environment to accommodate your evolving IT needs. Also, Progent can assist you to build a software foundation that takes full advantage of SCCM 2012 by providing expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.

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    System Center Configuration Manager automates software provisioning and updating, simplifies security and compliance settings management, inventories network resources, guards against corporate data leakage, performs health reporting, enables safe end-user self service, and offers a common control mechanism for managing multi-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, operating and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.

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    Microsoft Windows Server 2008 R2 features high levels of performance, protection, fault tolerance, expandability, and flexibility that improve output of local, remote, and mobile users. Progent's network experts can deliver affordable remote consulting, troubleshooting, and education services to assist your company to design, implement, and manage Windows Server 2008 R2 in order to add substantial business value to your information system.

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    Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a custom-designed hardware appliance manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to help you to design, integrate, operate and troubleshoot a BDR solution built on Barracuda Backup.

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    For enterprise project management support, Progent offers access to veteran information technology experts with decades of experience in technology management, application development, and process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers offer project management skills to help enterprise clients follow leading practices to make sure strategic projects are successfully completed on time and on budget.

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    Lync Server 2013, now called Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, web conferencing with app sharing, and both IP-based and PSTN calling across a broad range of desktop and handheld clients. Progent's certified Lync Server 2013 experts and network integrators can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and future goals, implement Lync Server 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT team and end users. Progent has in-depth expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with key Office and Office 365 apps including Outlook clients and PowerPoint.

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    Progent can assist you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly combine on-premises and cloud resources.

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    Progent's Microsoft-certified consulting experts can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 available from Progent include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter access, security and compliance, streamlined deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and post-migration technical help.

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    Progent can assist small and mid-size organizations to deploy collaborative technology to allow their remote workforce to engage in productive interaction with colleagues and other stakeholders.

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    Progent's Windows consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent include ROI estimates, project management, application compatibility testing, pilot systems, virtualization strategies, Cloud solutions, mobile management, teleworker connectivity, security and compliance, automated provisioning and management, network design, wired/wireless convergence, disaster recovery planning, webinar training for IT support staff and users, and post-migration consulting support.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital devices that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your business.

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    Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide affordable online and onsite consulting, software development, and troubleshooting services for businesses of all sizes who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a seamless information management solution.

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    Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help organizations of any size to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum degree of availability and scalability and is in addition easy to migrate to any data center. ProSight Virtual Hosting services are based upon proven virtualization platforms that allow small and midsize businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network management while benefiting from world-class reliability and an unmatched degree of vendor flexibility.

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    Progentís IT outsourcing packages offer budget-friendly network consulting for mid-size businesses. Whether it includes planning system architecture, setting up an in-house Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your system, or creating a web-based eCommerce solution, outsourcing your network technical services can reduce expenses and minimize risks, permitting IT support expenses to increase in a more moderate and manageable manner than is possible by assembling a large, all-purpose internal IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a secure and robust network architecture for your vital Windows-based applications such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server.

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    Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and delivers powerful new features plus a redesigned architecture. These enhancements favorably impact vital facets of IT including manageability, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design an efficient validation and rollout plan, and educate your IT team to maintain your Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.

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    Progent offers cost-effective online and on-premises consulting to assist businesses to migrate any part of their critical network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, architectural design, pilot testing, deployment, administration, performance tuning, licensing management, backup/restore mechanisms, and security.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it.

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    Progent's Cisco-certified CCIE network infrastructure experts can assist you to configure, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone expertise, and CUCM/CallManager software expertise.

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    Progent is seeking to find staff-level, results-driven Microsoft certified engineers with Microsoft Certified Systems Engineer certification; Cisco certified network consultants with Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISA or comparable security certification; and advanced network design consultants with experience in mobile access, wireless connectivity, fault tolerance, workplace recovery, data protection, and server virtualization. Progent also seeks professionals who can join our staff of desktop support specialists and remote troubleshooting professionals. In addition, We are hiring talented managers able to perform effectively in our fast-paced, virtual office environment.

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    Progent's ProSight family of managed services are intended to offer organizations who have small in-house network support staffs with affordable access to enterprise-class management tools and technical expertise. Benefits of Progent's ProSight catalog of managed services include flat-rate IT management costs, automation of routine management tasks, continual absorption of new information technology, smooth transition from older systems to current solutions, improved fit between computer technology with business goals, guidance from seasoned IT consultants, and freeing up management to concentrate on business instead of fast-evolving information technology.

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    Progent can provide expert support for every step of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site prep, project design and documentation, cost estimates of all new software licenses and hardware required, suggested sourcing, pilot testing at client location or at Progent's test lab, managing transitional coexistence of Microsoft Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the solution, deactivating the previous servers, and webinar training for client's IT group and users.

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    Progent's Cisco Wi-Fi IP phone configuration experts offer online and onsite assistance to help you create and administer a Cisco Wi-Fi VoIP phone solution by delivering integration services that range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

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    For desktop and application virtualization, Progent offers the expertise of a Citrix-certified XenDesktop expert who can assist you to plan a XenDesktop solution that maximizes the strategic impact of your IT system; integrate XenDesktop technology with your servers, user computers, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and provide advanced online troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain XenDesktop efficiently.

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    Windows 8.1 is designed to power computers ranging from smartphones and tablets to engineering workstations. An abundance of innovative features, such as its touchscreen support and signature tile user interface, provide a broad range of advantages for organizations who know how to put them to work. Progent's Microsoft-certified experts can help bring your business up to speed with Windows 8.1 and make sure you derive maximum competitive advantage from the operating system's various new and enhanced technologies.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and repair a system-wide move to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit infrastructure to make sure it handles all of the key 32-bit applications that you want to retain as well as the latest 64-bit versions of software you wish to install.

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    Progent's Check Point Software consultants can help you select and deploy Check Point Firewall and VPN utilities and hardware powered by Check Point's technology to offer an economical and efficient security solution for your IT network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other vendors and offer a central source for continuing network support, maintenance, education, and consulting expertise.

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    Citrix has developed a powerful line of platforms that provide enterprise-level manageability, scalability, and responsiveness for virtualizing servers and for server-based delivery of virtual Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to assess the strategic benefits of Citrix technology and show you how to plan, test, implement, troubleshoot, and support Citrix virtualization platforms.

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    System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes compliance settings management, keeps track of network resources, guards against corporate data leakage, provides network health monitoring, allows secure self service, and delivers a common point of control for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can assist your organization with any aspect of planning, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid networks.

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    Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, set up, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco appliances for streamlined management.

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    Progentís Microsoft-expert consultants can assist you to update your desktops from 32 to 64 bits. Progent can assist you to understand the costs and benefits of upgrading to 64-bit desktop processing, plan an affordable upgrade process that minimizes business interruptions, and provide economical, expert remote support to assist your company to configure 64-bit desktop software and application programs on your existing computers.

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