In addition to providing fast access to guidance from high-level network consultants and subject matter experts (SBEs) to help San Mateo, California companies to resolve discrete technical issues or strategic projects, Progent can provide short-term supplemental staffing to deliver more generalized assistance such as PC support, network management, and Call Center response. Temporary staffing makes it possible for organizations to respond to anticipated or surprise increases in demand for IT services, which may result from situations like company mergers, data center moves, platform upgrades, business process changes like telecommuting, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover voids resulting from the loss of full-time IT personnel due to scheduled vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term Staffing Program
Progent's short-term staffing services give organizations the ability to react to surges in requirements for network services without being saddled with the costs and delays associated with vetting and recruiting reliable technical help and without the burden of increasing your permanent staff size.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid access to reliable IT pros
- Simple engagement, termination, and resumption of services
- Seamless extension of your in-house network support staff
- Comprehensive reporting of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled fast
- Strong working relationship with a world-class, full-service resource for IT expertise
Progent's shared Call Center service is a proven on-going staff expansion alternative that allows IT organizations to divide the work of Help Desk support transparently between their internal IT staff and Progent's nationwide team of IT support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service solution powered by the leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite network expertise for businesses across the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for San Mateo, California Businesses
Progent's seasoned team of certified engineers can deliver San Mateo, California businesses a broad array of online technical guidance and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Temporary IT Staffing for San Mateo, California Companies
To learn more about Progent's temporary staff augmentation services for San Mateo, California companies, call 800-993-9400 or visit Contact Progent.