In addition to offering fast contact with high-level IT professionals and subject matter experts to assist San Mateo, California companies to resolve discrete technical issues or longer-term projects, Progent offers short-term staffing to deliver more generalized services like PC support, IT management, and Call Center services. Temporary staffing makes it possible for organizations to deal with expected or surprise surges in the need for IT services, which may result from scenarios like mergers and acquisitions, data center relocation, technology migration, business process changes like telecommuting, disaster recovery, busy seasons, or new compliance requirements. Short-term IT staff augmentation can also fill gaps caused by the loss of full-time IT personnel because of scheduled vacations, illness, termination, or other reasons.
Benefits of Progent's Short-Term Staffing Services
Progent's short-term supplemental staffing services give organizations the versatility to react to increases in demand for IT services without being saddled with the expense and hassle that come with identifying and hiring professional IT help and without the risk of adding to your full-time head count.
Key aspects of Progent's temporary supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of seasoned network professionals
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your in-house network support staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
- Close relationship with a top-level, full-spectrum source for network expertise
Progent's shared Help Desk service is a proven on-going staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk support transparently between their in-house network staff and Progent's nationwide team of technical support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's shared Help Desk program is a collaborative support alternative powered by the industry's leading shared PSA tool for managing, service requests, generating tickets, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises network services for organizations of all sizes throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold advanced certifications including ISSAP, CISM, and CRISC. Find out more about Progent's technology certifications.
Progent's Practice Areas for San Mateo, California Organizations
Progent's nationwide roster of certified consultants can provide San Mateo, California businesses a wide range of remote consulting and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Short-Term IT Staffing for San Mateo, California Organizations
To learn more about Progent's temporary staff augmentation services for San Mateo, California organizations, call 800-993-9400 or visit Contact Progent.