In addition to offering fast contact with top-tier IT consultants and subject matter experts to assist San Mateo, California businesses to resolve discrete technical issues or strategic projects, Progent can provide short-term staff augmentation to deliver more generalized services such as desktop support, IT management, and Call Center response. Temporary staffing makes it possible for organizations to deal with expected or unexpected increases in demand for network personnel, which may be caused by situations such as mergers and acquisitions, data center relocation, technology migration, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory changes. Short-term IT staff augmentation can also cover gaps caused by the absence of in-house staff members due to scheduled vacations, health issues, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's short-term staffing services give businesses the versatility to react to surges in demand for IT services without dealing with the expense and delays associated with reviewing and recruiting reliable IT personnel and without the burden of increasing your full-time head count.
Key features of Progent's temporary staffing services include:
Progent's Co-managed Center Service
- Rapid access to seasoned network pros
- Simple engagement, cessation, and re-engagement of services
- Transparent augmentation of your in-house IT team
- Full reporting of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Close relationship with a world-class, full-spectrum source for network support
Progent's co-managed Help Desk Call Center service is a proven on-going staff expansion alternative that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time network personnel and Progent's nationwide pool of technical support experts. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative service alternative powered by the industry's leading shared PSA tool for managing, service requests, ticketing, assigning responsibility, monitoring progress, and producing management reports.
Why Choose Progent?
Progent has two decades of experience delivering online and onsite network expertise for businesses throughout the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for San Mateo, California Companies
Progent's seasoned roster of certified engineers can deliver San Mateo, California businesses a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Temporary Staffing Services for San Mateo, California Companies
To learn more details about Progent's temporary staffing services for San Mateo, California businesses, call 800-993-9400 or visit Contact Progent.