Besides offering fast access to high-level IT professionals and subject matter experts (SBEs) to help San Mateo, California companies with discrete IT problems or longer-term projects, Progent can provide temporary supplemental staffing to deal with more broadly defined services like desktop support, IT management, and Call Center response. On-demand staffing makes it possible for businesses to respond to anticipated or unplanned increases in the need for network services, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary staffing can also cover gaps left by the absence of in-house staff members because of vacations, health issues, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary supplemental staffing services offer businesses the ability to react to surges in demand for network personnel without being saddled with the costs and hassle associated with reviewing and hiring professional technical help and without the burden of increasing your full-time staff size.
Important aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned IT pros
- Simple engagement, termination, and re-engagement of services
- Seamless augmentation of your full-time network support team
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Strong working relationship with a top-level, full-spectrum resource for network expertise
Progent's co-managed Help Desk program is a specialized on-going staff augmentation option that enables IT groups to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network personnel and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk Call Center program is a joint support solution based on by the leading group professional services platform for streamlining, service requests, ticketing, assigning responsibility, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and onsite IT services for organizations of all sizes throughout the United States. Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for San Mateo, California Companies
Progent's seasoned team of certified engineers offers San Mateo, California businesses a broad range of remote technical guidance and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term IT Staffing for San Mateo, California Businesses
To find out more details about Progent's short-term staff augmentation services for San Mateo, California businesses, call 800-993-9400 or visit Contact Progent.