Immediate Remote Support for San Mateo California Computer Networks
For organizations in San Mateo California, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security experts to handle high-level security design and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated technology necessary to resolve most information system problems rapidly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting experience is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed just for the support that you actually get. In contrast to typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where fast solutions manage to turn into major invoices. Progent's skill at handling technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and field-proven methodologies which allow the maximum level of efficiency for remote engineering help and troubleshooting for information systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to connect to your company's network without violating network security.
Progent's advanced service reporting system maintains extensive documentation describing the service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance delivered to each customer by every consultant. This archive of trouble tickets and fixes is stored as a readily retrievable internal database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of accreditations and working associations with key vendors such as Cisco and Microsoft make available other vast technical databases and allow fast access to vendors' internal support staff with the result that Progent's online service specialists are able to find the best resolutions promptly.
Remote services provided by Progent to companies in San Mateo California include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can provide network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to resolve even the most challenging problems associated with network infrastructure design, integration, maintenance, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating program patches. CCIEs represent an exceptional cost-effectiveness since their depth of experience permits them to resolve problems rapidly. In typical instances, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system by means of sophisticated on-line troubleshooting tools to perform fast, secure, and economical diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the complete line of Cisco's popular selection of infrastructure appliances by providing services such as:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to clean up rapidly after a serious breach. Security support services available from Progent cover in depth information security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers expert remote support to help businesses of any size connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services rapidly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide range of information technologies including network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server economization and easy administration in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide emergency remote assistance analyzing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your San Mateo Company Can Contact Progent's Online Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Help Desk consulting support can assist you in creating an effective new Call Center or improving your current one, evaluating or modifying Call Center application software to address the special demands of your company, or providing occasional online personnel to work with your in-house Help Desk group during demanding events such as software transitions, major updates, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants gives your computer users in San Mateo California quick access to a dependable technical support resource with extensive background delivering phone consulting and remote diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to company productivity, and Progent's policy is to solve and not merely annotate network problems.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Team.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in San Mateo California remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By exposing possible issues before they expand into network outages, system monitoring can head off stressful and costly information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in San Mateo California, Progent's online network support engineers are ready to deliver effective and economical IT support the instant your company has to have it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to solve computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your San Mateo company works with a regular freelance support technician or employs an in-house organization that can deal with day-to-day network issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to address sudden network crises or particularly tough integration problems.
Details of Progent's Online Computer Support for San Mateo California
Progent's phone help, remote troubleshooting, system security expertise, and system administration services offer companies in San Mateo California the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk support and network management, Progent's experts can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of carrying a large in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in San Mateo California and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide array of Microsoft support tools, technical information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum charge for phone service and asks for no periodic subscription fee for support services delivered during normal working hours. This protects you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide the services of on-staff specialists who have experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting support for critical business applications. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
MS Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Software Design
Amazon Marketplace Web Service Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that match the special requirements of your company.
- State of the Art Remote Connectivity Tools
Protected online access permits Progent's service experts to observe precisely what your customers see. This makes it easier to produce fast fixes to issues that could otherwise require an expensive personal visit. Cutting-edge remote connectivity software and expert engineers combine to allow Progent to resolve most IT issues quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent supports safe VPN access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for High Network Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure high network uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical experience, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, in the trenches of network service, performing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you pay just for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize familiar freelance consultants or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they cause downtime, network monitoring can save your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.