Fast Online Help for San Mateo California Information Networks
Urgent Online Technical Support for San Mateo SystemsFor companies in San Mateo California, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system problems rapidly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast solutions somehow end up as big invoices. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your company's network remotely without breaching network security.

Progent's advanced technical support reporting system maintains detailed documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the history of services delivered to each customer by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best solutions quickly.

Online technical support services provided by Progent to clients in San Mateo California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your current one, evaluating or modifying Help Desk software products to meet the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network consultants offers your customers in San Mateo California rapid contact with a large network service group with years of experience providing telephone-based support and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to resolve rather than merely report technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting staff offers remote advanced consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in San Mateo California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they grow into network outages, system monitoring can minimize stressful and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
How Your San Mateo Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in San Mateo California, Progent's phone-based computer support specialists can provide effective and affordable IT support the moment your company requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your San Mateo organization has a local freelance consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Network Services for San Mateo California
Progent's phone support, remote troubleshooting, system security consulting, and system administration services offer businesses in San Mateo California the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does My Business Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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    For businesses with a combination of Apple Mac and Windows desktops, there exist two basic solutions for running Windows-dependent applications on an Apple Mac: remote access to a physical Windows computer or local simulation of a Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to connect an Apple Mac to a remote Microsoft Windows-based computer to run Microsoft Windows applications and access network resources. Microsoft's Virtual PC for Mac emulates Microsoft Windows on a Mac computer so you can run Microsoft Windows applications locally. Progent's Mac technology consultants can assist you to manage these solutions for using Microsoft Windows software on your Macs and can also assist your business to assess and configure other solutions for Microsoft Windows platform simulation.

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    Progentís experienced Cisco IT security consulting professionals provide high-level PIX and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular enterprise-level appliances, Cisco PIX and ASA Firewalls provide advanced protection, performance, and excellent availability for IT systems of any size. PIX and ASA Firewalls are based on a proven, specially designed platform, minimizing common OS-specific security holes.

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    Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, enhancing and repairing Microsoft SCOM environments and offer companies of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to leading practices for monitoring network fabric and both Microsoft and third-party applications and services. In addition, Progent can deliver responsive remote or on-premises technical support to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.

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    Microsoft Dynamics Customer Relationship Management helps small companies build positive client relationships. Built-in Sales and Customer Service components allow in-house staff to share data to help promote selling success and offer steady, efficient customer service. Progent can set up the most sensible network infrastructure, including mobile wireless access, to back MS CRM, and Progent's Experts Team can provide your small business with a certified MS CRM professional who can help you combine Microsoft CRM with your marketing or customer service databases.

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    Progentís Cisco-Certified network consultants offer experienced PIX Firewall support services covering design, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy combination of protection, speed and availability for information environments of all sizes. PIX firewalls are build around a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progentís Cisco consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified control of advanced cybersecurity features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and execute a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower firewalls with Cisco's subscription-based security services to build and centrally manage network ecosystems that span local offices, data centers, and cloud resources.

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    Progent's Data Center consultants can show you how to find fault-tolerant data centers that match the specific requirements of your company. High availability colocation sites are particularly appealing to small organizations because of their affordability and simplified logistics compared to taking a do-it-yourself approach. Trying to create an in-house data center with even a basic degree of fault tolerance is too expensive for most small companies. Progent can help you get all the benefits of high availability data centers and 24x7 colo sites by offering a complete array of consulting and maintenance services.

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