Immediate Online Support for San Mateo California IT Networks
For businesses in San Mateo California, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle high-level security architecture and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to solve the majority of information system issues quickly. This reduces immediate expenses since service calls require fewer billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that depend on public clouds for critical network infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for remote help is structured to leverage your network support investment. Progent charges by the minute for phone consulting, so you pay just for the services that you receive. In contrast to many online support companies, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where quick fixes manage to turn into big bills. Progent's skill at dealing with problems efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which permit the highest level of effectiveness for remote technical support and troubleshooting for computer systems of any size. Progent provides protected VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to communicate with your environment remotely without breaching corporate security.
Progent's advanced technical support reporting system stores extensive records for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support rendered to each Progent customer by any engineer. This archive of problems and repairs is stored as a readily exploitable support database that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft open up additional massive technical knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online service experts can arrive at the best solutions promptly.
Remote support services provided by Progent to businesses in San Mateo California include:
Certified MS Windows Experts
Progent's Microsoft-certified online support engineers offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of cost-effective desktop consulting and support services to help your company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a consultant's technical knowledge at the expert level. CCIEs know how to handle the most difficult challenges encountered in network planning, deployment, administration, security, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs provide excellent value because their broad expertise enables them to fix problems rapidly. In many instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system using advanced on-line troubleshooting tools in order to provide quick, safe, and affordable diagnosis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide help for the entire range of Cisco's industry-leading selection of connectivity products by offering consulting services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of system protection solutions to enhance the immunity of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: comprehensive data security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting to help companies of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a wide range of information technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that include Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from older systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup environment that meets your business needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:
How Your San Mateo Company Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned network professionals offers your customers in San Mateo California rapid communication with an effective technical support resource with years of experience offering phone consulting and remote troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company efficiency, and Progent's intent is to solve and not merely report technical problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Consulting staff offers remote and in-depth consulting expertise and training in specific application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in San Mateo California online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they expand into network outages, remote monitoring can avoid stressful and costly network crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that support a mix of platforms.
To get in touch with Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in San Mateo California, Progent's online computer support engineers are ready to deliver expert and cost-effective system support whenever your business needs it. More than a decade of offering remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve network problems quickly while avoiding the expense and lost time associated with on-site support calls.
Even if your San Mateo organization relies on a local freelance consultant or maintains a full time organization that can handle day-to-day network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected network emergencies or especially challenging integration problems.
Benefits of Progent's Network Help for Offices in San Mateo California
Progent's remote network troubleshooting services enable your San Mateo company to enjoy the benefits of timely, enterprise-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by being more available, efficient, and secure. Advantages to your business include:
- Seamless remote extension of your on-site IT resources
With most offices in San Mateo California, nearby network service providers, whether represented by outside consultants or an internal IT staff, can handle typical technical issues. On the other hand, major troubles may occur when your regular support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's online service professionals give you a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on useful information to improve your capability to handle downstream problems locally.
- Less Dependence on Individual Consultants
For network support, smaller organizations often rely on independent freelance service providers. Although independent service people have smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of reserve personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your IT system is always available.
- Build a Scalable Basis for Seamless Growth
Businesses typically start with an information system implemented on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need careful analysis, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle vital business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Sellers
Smaller offices need advice and technical education to negotiate an ever more complex array of technology options capable of accelerating business success and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT consulting and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical expertise, refined remote support tools, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, performing a wide range of technical tasks for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by each staff member to each client. The practice of detailing and organizing service activity allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.