Fast Online Help for San Mateo California Information Networks
For companies in San Mateo California, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system problems rapidly. This lowers direct expenses because service calls use up minimal chargeable minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support expertise is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple policy for pricing do away with scenarios where fast solutions somehow end up as big invoices. Progent's penchant for dealing with problems quickly means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for information systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to connect to your company's network remotely without breaching network security.
Progent's advanced technical support reporting system maintains detailed documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the history of services delivered to each customer by every engineer. This history of anomalies and resolutions is structured as a conveniently accessible support knowledge base that enables Progent's remote support experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive technical support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can find the best solutions quickly.
Online technical support services provided by Progent to clients in San Mateo California include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote support engineers offer computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide range of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop consulting and support services to assist you company to install, configure, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure engineers, and validates an individual's technical skills at the master level. CCIEs know how to deal with the most challenging issues occurring in network design, deployment, maintenance, compliance, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration utilities and developing workarounds or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep experience allows them to solve problems rapidly. In typical instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can interface to your environment using state-of-the-art remote support technology to perform efficient, safe, and affordable diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading family of infrastructure products. Cisco infrastructure support offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers configuration and troubleshooting, Cisco Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Aironet APs deployment support, Cisco WiFi controllers support Services, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist you to clean up rapidly after a damaging penetration. Security consulting services available from Progent cover in depth data security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; designing safe techniques for off-site and mobile connectivity; defending your email system against spam and DHA attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a repeatable process for recovering applications and services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to cover a wide range of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux-based systems with Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux variants for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
How Your San Mateo Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk or improving your current one, evaluating or modifying Help Desk software products to meet the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced network consultants offers your customers in San Mateo California rapid contact with a large network service group with years of experience providing telephone-based support and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center recognition as a crucial enabler of business efficiency, and Progent's intent is to resolve rather than merely report technical issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting staff offers remote advanced consulting support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Support
Progent offers organizations in San Mateo California online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting emerging trouble spots before they grow into network outages, system monitoring can minimize stressful and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks based on a combination of platforms.
To contact Progent about emergency phone-based help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in San Mateo California, Progent's phone-based computer support specialists can provide effective and affordable IT support the moment your company requires it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises support calls.
Even if your San Mateo organization has a local freelance consultant or maintains an in-house IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can offer an easy and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to resolve sudden system emergencies or particularly tough integration projects.
Details of Progent's Remote Network Services for San Mateo California
Progent's phone support, remote troubleshooting, system security consulting, and system administration services offer businesses in San Mateo California the greatest leverage for your IT budget. Whether you need occasional phone help and remote network repair or ongoing Help Desk support and network administration, Progent's professionals can provide your organization world class network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide fast and economical expertise to companies in San Mateo California and is also ideal for customers in more remote areas that lack technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has access to a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent offers online support on a by-the-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone support and asks for no monthly retainer for support services delivered during regular business hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers access to authorized professionals with experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts group offers in-depth consulting expertise for specific business applications. Help offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Programming
MS Project Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon MWS Software Integration
By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that align with the special requirements of your company.
- State of the Art Online Connectivity Tools
Protected remote access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art remote access tools and expert engineers together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24-hour Service for High Network Availability
For companies with line-of-business applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce maximum system uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-conscious offices whose clients require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Servers
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-premises help per minute. As a result, you are billed just for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few support companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.