For small and midsize companies located in San Mateo California, Progent provides support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.
Progent's remote technical support services offer exceptional value because they are equipped with the real-world experience and the advanced technology to resolve most network issues quickly. This lowers immediate costs since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your location. Your company benefits even more with incidental expenses by reducing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you actually get. Unlike many remote support organizations, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions manage to turn into large invoices. Progent's penchant for dealing with technical issues efficiently results in your business conserving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and field-tested processes which permit the highest degree of effectiveness for remote consulting and troubleshooting for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the experts of Progent's online support team to interface to your computer system remotely without compromising network security.
Progent's proprietary technical support database system keeps thorough records for the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of support delivered to every customer by every engineer. This database of anomalies and resolutions is stored as a conveniently exploitable internal database that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft permit access to additional extensive technical databases and allow fast response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to determine the best solutions quickly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's phone support in San Mateo California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's phone-based technical service experts have credentials in an extensive array of technologies. This wide range of IT skills permits Progent's engineers to address almost any crisis likely to crop up in a small or midsize company information system. Certificates held by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help customers with multi-platform networks, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote support provided by Progent to small businesses in San Mateo include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services cover a broad spectrum of computer technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server products for server consolidation and easy management, and transitioning from legacy applications to current Windows or Linux environments. Progent's group-based approach to resolving technical problems enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote help for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and indicates an individual's network technology knowledge at the master level. CCIEs know how to resolve even the most intractable challenges occurring in network design, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration utilities and developing workarounds or locating software patches. Cisco CCIEs represent an excellent value since their broad expertise permits them to resolve the most complex problems quickly. In common instances, less qualified engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get timely help for severe network infrastructure issues that are impacting business productivity but are not within the comfort zone of your local network support providers. Progent's Cisco-qualified CCIE support experts can interface to your computer system by means of state-of-the-art on-line troubleshooting technology to provide fast, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange 2010 management,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop consulting and support services such as Windows 7 migration support, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Certified Network Security Specialists
Progent's accredited CISSP and ISSAP security engineers offer a variety of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist your company to recover quickly following a damaging penetration. Security services offered by Progent include: in depth security audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recuperation from malicious assaults; installing firewalls; designing secure mechanisms for off-site and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract projects that small companies frequently request. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology allows clients to complete major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your San Mateo California Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who don't have the budget to support an in-house Help Desk but who want quick response from a reliable Call Center with professional telephone assistance plus the available expertise to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or revamping your current organization, selecting or enhancing Call Center application software to handle the particular needs of your company, or providing occasional online personnel to reinforce your existing Help Desk group during unusually busy scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Help Desk staff of experienced information technology experts offers your clients in San Mateo California instant assistance from an effective support group with extensive experience providing phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a significant contributor to business performance, and Progent's intent is to fix and not merely annotate network problems.
Business Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Team provides online professional engineering expertise and training in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can support the artistic components of Macintosh environments by offering phone-based help services and education in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Online Network Monitoring Services
Progent can provide businesses in San Mateo California online network monitoring services based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your computer support is proactive rather than reactive. By spotting possible issues before they evolve into downtime, remote monitoring can head off stressful and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services