Immediate Remote Troubleshooting for San Mateo California IT Networks
Fast Phone Technical Support for San Mateo SystemsFor businesses in San Mateo California, Progent offers remote support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support lowers immediate expenses since service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting experience is particularly important in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick fixes manage to turn into big invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that permit the maximum level of efficiency for online technical support and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to access your computer system without violating corporate security.

Progent's powerful customer support reporting system keeps detailed documentation describing the support that Progent's clients have received. Progent's staff service personnel have access to the records of support rendered to each Progent customer by every engineer. This archive of issues and solutions is structured as a quickly exploitable proprietary knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's advanced certifications and working associations with important technology companies including Cisco and Microsoft open up additional vast technical knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online consulting specialists can come up with the best resolutions quickly.

Remote support offered by Progent to businesses in San Mateo California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

    Progent’s Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center staff of experienced information technology professionals provides your computer users in San Mateo California fast contact with a dependable network service group with extensive experience offering phone consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center the reputation as a key driver of business efficiency, and Progent's target is to resolve and not merely annotate network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in San Mateo California online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive and automated. By detecting emerging issues before they evolve into full-scale emergencies, system monitoring can minimize disruptive and costly network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on multiple OS platforms.
How Your San Mateo Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and startups in San Mateo California, Progent's phone-based network support specialists are ready to provide expert and economical system support the moment your business requires it. Long experience offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your San Mateo business has a local freelance support technician or maintains a full time IT staff that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the experience to resolve sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in San Mateo California
Progent's remote technical help services allow your San Mateo business to enjoy the benefits of on-call, expert network support without the expense of managing a full-time IT staff. Your information system will acquire greater business worth by being more available, productive, and secure. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most organizations in San Mateo California, local network service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of technical problems. On the other hand, IT crises can strike when your regular support personnel are too busy or absent, and some problems may involve technology that is beyond the scope of your local service people. In these instances, Progent's on-call service experts give you a convenient, quick, and economical solution to supplement your regular resources and to convey valuable information to improve your capability to resolve future problems locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies commonly depend on independent freelance consultants. Although independent consultants carry smaller internal costs than big support firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your company expands, system unavailability and problems with vital applications become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Without a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the organization. Such badly built systems require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a system infrastructure that can provide the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical education to navigate through an increasingly complex maze of technology options available for promoting business growth and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services rather than products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast fixes so you won't be forced to allow simple problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports transmitted by every consultant to every customer. The discipline of detailing and archiving service records allows more effective support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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