Fast and Affordable Online Help for San Mateo California Networks
For organizations in San Mateo California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.
Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.
Progent's pricing model for online support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote consulting and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating network security.
Progent's advanced technical support reporting system includes thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent client by every Progent consultant. This database of anomalies and responses is organized as an easily accessible support database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.
Online technical support services provided by Progent to businesses in San Mateo California include:
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts can deliver computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop services to help you business to install, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration support plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and validates a consultant's technical skills at the expert level. CCIEs know how to resolve even the most challenging problems occurring in network planning, installation, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In common cases, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using sophisticated on-line troubleshooting technology to provide efficient, secure, and economical analysis and remediation.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||Fremont Executive Suites
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||18525 Sutter Blvd
Morgan Hill, CA 95037
||Morgan Hill Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking appliances by providing services that include:
CISSP and ISSAP Certified Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services to bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to clean up rapidly following a damaging breach. Security services offered by Progent include: thorough network security and compliance evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile communication; defending your messaging system from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote consulting services to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to address a wide spectrum of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy management in networks that include Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance resolving problems affecting UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:
How Your San Mateo Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk software to meet the particular needs of your corporation, or providing occasional online personnel to work with your internal Help Desk resources during demanding situations such as software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center team of veteran information technology consultants provides your workers in San Mateo California quick contact with a reliable support group with substantial experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's target is to solve rather than just document network problems.
- Business Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff provides online advanced consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in San Mateo California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your IT support is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, system monitoring can avoid stressful and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple OS platforms.
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in San Mateo California, Progent's online computer support engineers are ready to provide expert and cost-effective system help whenever your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.
Even if your San Mateo company deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Remote Network Services for San Mateo California
Progent's online support, Internet-based repair, network security expertise, and system administration services offer companies in San Mateo California the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to companies in San Mateo California and is also ideal for networks in more remote areas that have a limited supply of technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a wide range of Microsoft support tools, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone support and imposes no periodic retainer for services provided during normal business hours. This protects you from paying big invoices for simple fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core consulting offerings include system integration, Microsoft Exchange Server expertise, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts staff covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Project Management and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Application Development
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor timely, inexpensive, and thorough information technology solutions that address the special requirements of your company.
- Sophisticated Remote Access Tools
Secure remote access permits Progent's service experts to observe exactly what your customers see. This makes it easier to find fast fixes to problems that might otherwise require a costly personal service call. Sophisticated online connectivity software and experienced engineers combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- 24-hour Service for High Network Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-conscious companies whose workers need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.