Fast Remote Help for San Mateo IT Networks
For businesses located in San Mateo or anywhere in California, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide excellent value due to the fact that they have the real-world background and have access to the advanced tools required to solve the majority of information system issues quickly. This lowers direct costs since service calls accumulate minimal billable minutes. Online support also eliminates the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting know-how is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent scenarios where fast repairs manage to turn into major tabs. Progent's penchant for handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of customized tools and proven processes which permit the highest level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's online support team to access your company's environment remotely without violating network security.
Progent's advanced customer support reporting application keeps detailed documentation describing the support that Progent's clients have received. Progent's team engineers have access to the specifics of support delivered to every customer by any engineer. This history of trouble tickets and repairs is structured as a quickly searchable internal database that enables Progent's online support experts to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical databases and allow quick access to manufacturers' internal support staff so Progent's remote service experts are able to come up with optimal solutions quickly.
Remote support services available from Progent to clients in San Mateo and throughout the state of California include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers offer network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of affordable PC desktop support services to help you company to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network professionals, and indicates a person's technical skills at the master level. Cisco CCIEs know how to handle even the most challenging problems occurring in network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network administration tools and developing workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness since their deep expertise enables them to resolve problems rapidly. In typical instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment using advanced on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair.
San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.
Progent locations in San Francisco Bay Area
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 94131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's popular selection of connectivity products by offering services such as:
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against attacks or assist your business to clean up rapidly following a damaging breach. Security consulting services available from Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Progent can provide expert online support to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports transparent testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online consulting services to address a broad spectrum of information technologies such as network infrastructure, email systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy administration in environments that combine Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering solutions include:
How Your San Mateo Company Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology professionals gives your workers in San Mateo or anywhere in the state of California quick contact with a reliable support resource with substantial experience offering phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a major enabler of business productivity, and Progent's policy is to solve rather than just document network issues.
- Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote and in-depth consulting support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in San Mateo, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By spotting looming issues before they grow into full-scale emergencies, system monitoring can avoid disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or networks based on multiple platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in San Mateo or anywhere in the state of California, Progent's online network support engineers are ready to deliver expert and economical system help the instant your organization needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your San Mateo company works with a local independent support technician or employs a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to handle sudden system emergencies or particularly challenging integration projects.
Features of Progent's Online Computer Services for San Mateo
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in San Mateo or throughout the state of California the greatest leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk services and system management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in San Mateo and is also ideal for networks in more remote areas of California that lack consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service information, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you are billed only for the support you use. Progent requires no minimum charge for phone support and imposes no monthly subscription fee for services provided during regular working hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, implementing, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support offerings consist of technology integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management and Software Design
Apple Macintosh Help
Amazon MWS Application Development
By providing a convenient one-stop source for network generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive IT solutions that fit the unique requirements of your business.
- Advanced Remote Access Tools
Secure remote connectivity allows Progent's support professionals to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise require an expensive personal service call. Sophisticated online access tools and experienced engineers combine to enable Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in online support and remote system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for High Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of technical background, fine tuned support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of network service, executing a broad range of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-premises help per minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports transmitted by each staff member to each client. The discipline of detailing and archiving service activity allows more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.