Fast and Affordable Online Help for San Mateo California Networks
Fast Remote Consulting for San Mateo SystemsFor organizations in San Mateo California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP-qualified security experts to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of information system problems quickly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly important for organizations that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing model for online support is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the support that you actually get. Unlike many remote support companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with situations where speedy. minor repairs manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for remote consulting and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your system remotely without violating network security.

Progent's advanced technical support reporting system includes thorough records for the service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of services delivered to each Progent client by every Progent consultant. This database of anomalies and responses is organized as an easily accessible support database that allows Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced certifications and close relationships with major technology companies such as Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.

Online technical support services provided by Progent to businesses in San Mateo California include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight line of outsourced network management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or improving your existing one, selecting or customizing Help Desk software to meet the particular needs of your corporation, or providing occasional online personnel to work with your internal Help Desk resources during demanding situations such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran information technology consultants provides your workers in San Mateo California quick contact with a reliable support group with substantial experience providing phone help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a crucial enabler of company performance, and Progent's target is to solve rather than just document network problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides online advanced consulting support and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom development, and education services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in San Mateo California remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so that your IT support is proactive and automated. By anticipating possible trouble spots before they result in full-scale emergencies, system monitoring can avoid stressful and expensive information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple OS platforms.
How Your San Mateo Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in San Mateo California, Progent's online computer support engineers are ready to provide expert and cost-effective system help whenever your company has to have it. More than a decade of delivering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your San Mateo company deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft certified engineers can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the experience to fix unexpected network emergencies or particularly complicated integration problems.

Features of Progent's Remote Network Services for San Mateo California
Progent's online support, Internet-based repair, network security expertise, and system administration services offer companies in San Mateo California the greatest leverage for your IT investment. Whether you need one-time phone support and Internet-based network repair or full-time Help Desk support and system administration, Progent's professionals can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The practice of detailing and organizing support records results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    For small and midsize organizations, computer security and information assurance and regulatory compliance is too complex to master yet too dangerous to ignore. The world's biggest institutions have been breached, and the top cloud service providers have occasionally been taken down. It looks as though there's no place to hide. Progent makes it affordable for small and midsize businesses to implement vital security tasks successfully by offering the benefit of billed time to the nearest minute without any minimum billing for online support. You have access to a world-class information expert to provide just the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier security experts can assist your business with any level of system security including vulnerability audits, malware screening and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a complete security plan.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST systems for high availability.

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    • Wireless Network Professionals
    Microsoft 802.11ac Wi-Fi Network On-site Support

    Progent can help you plan, deploy, manage, monitor, and repair a viable Wi-Fi network infrastructure, recommend sensible hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and various wireless accessories. Progent can also show you how to build a thorough 802.11x network security strategy that is well integrated with the security strategy for your overall business network.

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    Dynamics GP/Great Plains Features Computer Consulting

    Progent can help you prepare and implement a smooth migration to Microsoft Dynamics GP/Great Plains so that you retain your information, improve your protection, modernize your analytics, take complete advantage of Microsoft Office integration, and minimize productivity interruption by designing and following a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and business analytics by offering Crystal Reports help, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business applications and eCommerce solutions that integrate transparently with Dynamics GP.

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    Progent offers national online phone support and troubleshooting services for businesses who run networks based on versions of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Online network consulting provides maximum leverage for your IT dollar by preserving user productivity and shortening the hours billed for network analysis and repair. Sophisticated online access utilities and experienced service specialists and engineers allow Progent to handle most IT issues without squandering time and money by traveling to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of phone support and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP certified security specialists to help you with the most challenging network issues.

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    • Support and Integration Microsoft SBS Premium Add-on
    Microsoft Small Business Server Engineers

    Microsoft Small Business Server is a low-cost suite of server products that offers the basis for a powerful but manageable IT network. The IT demands of the Microsoft .NET products included with Small Business Server 2011 requires a network consultant with hands-on background designing and integrating cohesive, end-to-end business technology solutions. Progent's SBS Server professionals have an average of over a decade of background integrating computer networks powered by Microsoft products. This background ensures you results in deploying, managing, and repairing network solutions that include the Microsoft Small Business Server suite of servers and applications.

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