Fast and Affordable Online Troubleshooting for San Mateo California Computer Systems
Fast Online Help for San Mateo SystemsFor organizations located in San Mateo California, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISSP-accredited cybersecurity experts to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues quickly. This lowers immediate costs because service calls use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting expertise is particularly helpful for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be useful.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple model for pricing avoid scenarios where fast solutions manage to turn into big invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and proven processes that ensure the highest level of efficiency for online consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your company's network without breaching corporate security.

Progent's advanced customer support reporting application includes comprehensive records describing all support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help provided to every client by any engineer. This database of anomalies and solutions is stored as a conveniently searchable internal knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with key vendors including Cisco and Microsoft open up additional extensive technical databases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with optimal solutions quickly.

Remote support available from Progent to clients in San Mateo California include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's leading corporations. Progent's ProSight series of outsourced network management services addresses all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and rapid recovery of important files/folders, applications, images, plus VMs. ProSight DPS lets your business avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. In addition to maximizing the protection and functionality of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a device that only you have and that uses a different ("out-of-band") network channel. A broad range of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Progent's rates for ongoing development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network professionals provides your workers in San Mateo California instant access to a large technical support resource with years of background providing telephone-based help and online troubleshooting for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a significant contributor to business efficiency, and Progent's policy is to fix instead of merely document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Group offers remote advanced consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Mateo California remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they result in full-scale emergencies, remote monitoring can ward off inconvenient and costly information system failures. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on a combination of OS platforms.
How Your San Mateo Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in San Mateo California, Progent's phone-based computer support specialists can provide professional and cost-effective IT help the moment your organization has to have it. More than 20 years of offering online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your San Mateo organization relies on a regular freelance consultant or maintains an in-house IT staff that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to deal with unexpected network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Businesses in San Mateo California
Progent's remote IT consulting services enable your San Mateo business to enjoy the advantages of timely, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater strategic worth by being more available, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    For most businesses in San Mateo California, nearby computer support resources, whether made up of freelance consultants or an in-house maintenance staff, can solve typical technical issues. However, serious problems can occur when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable way to augment your local help and to transfer useful knowledge to improve your ability to handle future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT support, smaller offices often depend on individual freelance consultants. While freelance consultants have smaller internal costs than larger consulting companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the lack of backup personnel may force your company to go without help during an emergency. As your network grows, system unavailability and trouble with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network stays available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often begin with an IT system implemented on a modest budget. Lacking a proper framework, band-aid repairs often get piled onto a weak foundation. As a company grows, reliability and scalability problems can impede the success of the business. These poorly designed environments require proper assessment, smart strategic planning, and wide IT expertise to evolve to a network architecture able to deliver the solid foundation to meet vital business demands and ease downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an ever more complicated maze of product alternatives capable of accelerating business growth and improving efficiency. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Progent's consultants provide expertise in a variety of technologies related to mobile connectivity such as system architecture, wireless data synchronization, wireless protection, mobile email, Windows Mobile, RIM Blackberry, and wireless application development. Progent's Microsoft certified experts can save your business time and expense by applying their wireless experience to show you how to choose and integrate mobile networking solutions that fit the needs of your business. Progent can also optimize your IT architecture so that wireless PDAs perform more reliably.

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    Progent provides national remote phone support and consulting services for businesses that operate Apple Mac OS X environments or whose information systems include a combination of Mac with Microsoft Windows products. Progent's consultants can provide Mac users a range of IT services such as desktop assistance, migration to the current edition of Mac OS X from legacy editions of macOS and Mac OS X, plus expertise with macOS and Mac OS X applications. Progent can also assist you with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud services. Online IT help provides optimum return for your IT dollar by extending client productivity and shortening the hours billed for network repair services. Advanced online access tools and experienced technicians and engineers allow Progent to solve most network issues without squandering time and expense by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a combination of telephone support and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA premier security specialists to help you with the most challenging network problems.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest client endorsement and are afforded the tightest operational relationship with Microsoft. The understanding, skills, and commitment needed to earn the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to provide your business better technical solutions for your information system.

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    Progent can help you to create, deploy and administer a backup plan built around MSP360 Backup software to protect your IT resources residing on any major public cloud. Progent can provide monitoring and management to protect against data loss caused by user miscues, system glitches, ill-intentioned insiders, and malware attacks like ransomware.

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    Progent's experts can provide Apple macOS and OS X users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can assist clients to migrate to macOS from Mac OS X or earlier editions of OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also assist you with iPhone support and iPad management, or moving to iCloud. For computer environments based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, integrating and supporting a network environment that is available, safe, fast and able to achieve your organization's objectives.

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    Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts and information workers, reducing the complexity of creating, deploying, managing, and accessing enterprise data and database applications on platforms ranging from handheld devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of benefits including lower capital expenditures, reductions in operational expense, better executive focus, world-class protection, greater availability, and regulatory compliance.

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    Progent's Citrix-accredited engineers can assist you to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can help your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer solution. Progent can also analyze your current Citrix technology environment and help you to enhance consolidation, responsiveness, protection, uptime, and disaster recovery.

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    Progent offers the services of a CRISC-certified risk management expert to help your company to plan and implement an enterprise risk management (ERM) strategy based on leading practices identified by CRISC and geared to align with your organization's risk tolerance, business objectives, and IT budget.

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    Progent's Microsoft certified experts offer several ways to help medium-size and large companies develop an efficient and successful internal Network Support Help Desk. Progent's help desk consulting services include ROI evaluation, process analysis and enhancement, management reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Support Services help businesses sift through the numerous top level Help Desk software packages available and decide what packages may be too costly, lack critical features, or align badly with your organization's business goals. Progent also offers short-term staffing for companies who want to augment their in-house Help Desk team for special tasks or to fill in for vacationing or indisposed workers.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad experience creating corporate security designs for information systems with many locations, remote workers, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small business design and implement a configuration of Microsoft ISA Server 2004 that supports your information security needs without restricting your productivity.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small organization's production servers in an environment that delivers the highest level of availability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to save dramatically on the costs of capital investments, system support, and IT administration while benefiting from world-class reliability and an unprecedented degree of vendor independence.

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    Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or modernize .NET apps quickly and at low cost.

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    Progent offers two ultra-affordable service packages designed to allow small businesses to receive a professional network security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer runs an extensive examination of your IT infrastructure from beyond your firewalled perimeter to uncover potential risks in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer runs a network scan from a secure computer inside your firewall to determine your exposure to inside attacks. The two security inventory services are configured and executed from a protected remote location.

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    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can broaden their market, lower their operating costs, improve response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and expedite your ROI.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    Progent can assist small and medium-size companies to configure endpoint device security protection solutions and provide mitigation expertise for work-from-home employees.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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