Fast Online Troubleshooting for San Mateo California Networks
Fast Remote Support for San Mateo NetworksFor organizations located in San Mateo California, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISSP-certified cybersecurity experts to help with advanced security design and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve most network issues quickly. This reduces immediate costs since service calls require minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you pay just for the services that you receive. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where fast solutions manage to turn into major invoices. Progent's skill at solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and proven methodologies which allow the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your computer system remotely without breaching system security.

Progent's advanced service database system includes detailed histories for the service that Progent's clients have received. Progent's staff engineers have the benefit of the details of assistance provided to every Progent client by any engineer. This database of anomalies and responses is stored as a readily retrievable internal knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and working associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Remote services offered by Progent to clients in San Mateo California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or improving your current one, identifying or customizing Call Center software products to meet the particular needs of your company, or providing occasional phone support staff to reinforce your in-house Call Center resources to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals gives your clients in San Mateo California instant contact with a dependable support group with substantial background providing phone support and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a major contributor to business efficiency, and Progent's intent is to fix instead of just annotate technical issues.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online professional consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, programming, and education for Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's expertise, custom development, and education services, see Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in San Mateo California online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your IT maintenance is proactive and automated. By anticipating possible issues before they evolve into crashes, remote monitoring can avoid inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that incorporate a mix of OS platforms.
How Your San Mateo Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in San Mateo California, Progent's phone-based computer support specialists can provide effective and affordable IT help the moment your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your San Mateo office deals with a regular independent consultant or employs an in-house organization that know how to handle typical computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle unexpected network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in San Mateo California
Progent's remote technical help services enable your San Mateo company to experience the advantages of on-call, enterprise-grade network support without the cost of maintaining an in-house IT staff. Your network will acquire greater strategic worth by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in San Mateo California, local computer service resources, whether made up of independent consultants or a full-time IT staff, can solve typical technical issues. However, serious problems might spring up when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call service specialists give you an easy, quick, and economical solution to supplement your regular resources and to pass on valuable information to increase your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants have less internal costs than larger consulting firms and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of fallback help may require your company to wait for help during an IT crisis. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Businesses often begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the business. These badly designed systems require careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network architecture able to deliver the stable foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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