Consulting Support Services for BlackBerry Technology
BlackBerry wireless PDAs were at one time among the most popular products for maintaining location-independent connectivity to email, scheduling, web-based programs, and other vital business information. Progent can provide San Rafael, California businesses support from BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry environments or transition efficiently to a current mobile platform.
As the sophistication of small company IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the standard for companies regardless of size, successful deployment and support of BlackBerry technology has become increasingly difficult. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging servers and corporate databases, small businesses frequently resort to outside support professionals who offer expertise in RIM BlackBerry integration and troubleshooting.
Progent offers the services of BlackBerry-premier consultants who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online support capabilities, gives small companies an affordable solution for integrating RIM BlackBerry products productively into their information network.
Progent's consultants can help you with SQL Server 2019 integration support, SQL Server 2016 migration consulting, and Exchange setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile software, and ensure that your network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and thoroughly.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
| City | Address | Phone | Link |
| Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
| Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
| San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
| Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |
Technical Help for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry wireless handsets, offering a centralized platform for controlling key jobs such as smartphone deployment, upgrades, and retirement and also offering a solid foundation for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus email platforms and BlackBerry smartphones and supports wireless synchronization.

BES Server features a wealth of data protection capabilities beginning with advanced encryption of messages transmitted between a BlackBerry wireless handset and BES Server based on AES or Triple DES. BlackBerry Enterprise Server also allows great flexibility in adjusting degrees of security to meet the specific needs of your network. Progent's BlackBerry authorized engineers can assist your company to choose powerful security features and enable them wirelessly. Samples of these over-the-air selectable security features are:
BlackBerry Enterprise Server also provides versatility in determining how to keep mobile users from loading or executing unsafe or prohibited programs. Progent can help you to choose blocking processes like:
Expert BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to provide prompt assistance to businesses in the San Rafael region or throughout California. Progent's experienced online technical support experts have helped IT organizations resolve network problems and cut support costs in each state in the U.S. and established a large base of satisfied clients. (Refer to Progent's client testimonials.)
Progent offers remote help for a broad selection of technologies related to BlackBerry products including wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry certifications earned by Progent's support experts include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned service professionals can in addition help you to troubleshoot a wide array of problems concerning synchronization, device recognition, email reconciliation, web access, mobile connectivity, IM, workstation software installation, and Desktop Redirector.
As a top innovator in delivering nationwide remote help for small office IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses low and, by dealing with issues quickly, maximizes the productivity of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone users, activating passwords, implementing wireless software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.
Progent's BlackBerry engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist your company to select and implement sensible security configurations.
Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.
Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.
Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Specialist
In order to contact Progent about engineering support for BlackBerry mobile wireless integration, phone