Consulting Support for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most popular products for maintaining location-independent access to messaging, calendars, web-based programs, and other critical business information. Progent can provide San Rafael, California companies the services of BlackBerry-certified consultants who can assist organizations to manage existing BlackBerry environments or transition efficiently to a current mobile solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, reliability, and disaster recovery has grown to be the standard for companies of all sizes, effective integration and maintenance of RIM BlackBerry technology has grown increasingly difficult. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations often resort to outside consulting professionals who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-premier consultants who can help small businesses to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of experience, coupled with Progent's efficient online support model, provides small companies an affordable solution for integrating BlackBerry products productively into their information system.

Progent's engineers can help you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your data and email systems operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration tools to help you monitor and support BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile software, and make sure that your network architecture is properly configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored rapidly and safely.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


Technical Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, offering a single solution for controlling critical jobs such as device deployment, updates, and deactivation while also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server delivers transparent integration between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Integration Help

BES Server offers a variety of data protection options starting with automatic data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent flexibility in adjusting levels of security to meet the special needs of your environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security features and enable them wirelessly. Examples of these over-the-air configurable security settings are:

  • Lock down a device
  • Wipe data from a misplaced or stolen device
  • Disable Bluetooth
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting ways to prevent BlackBerry users from installing or running unsafe or unauthorized software. Progent can assist you to choose protective processes like:

  • List exactly which programs are permitted on the device
  • Prevent third-party applications from using persistent storage on the device
  • Select which resources external software can use on the BlackBerry smartphone
  • Limit the types of access external programs running on the BlackBerry device can establish
  • Block all third-party programs from being installed or run on the device

Progent's Online BlackBerry-certified Technical Support is Quick and Economical
For businesses in San Rafael, California who need quick and affordable access to an authorized RIM BlackBerry support professional, Progent offers efficient remote assistance from a seasoned support staff who have delivered network solutions to companies in each state in the country. (See Progent's customer testimonials.)

Online support eliminates travel expense and lets engineers fix technical issues quickly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in the entire range of BlackBerry technologies and offer expert help in fields such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant system infrastructure for RIM BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry ExpertsA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned experts can in addition assist you to resolve a broad array of problems concerning synchronization, handset recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, workstation application installation, and Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support expenses low and, by handling problems quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks including resolving enterprise activation problems, registering and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry engineers can also show you how to use management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry BES environment and assist your company to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, install the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and document a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology needs assessment, solution architecture, deployment strategy and execution, performance tuning, configuration of a high-availability environment, data backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's ability to support a BlackBerry BES Server, help your organization to determine which management approach and physical components meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network design, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can assist your company to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security specialists to run network-wide security assessment and compliance testing and recommend improvements to support your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to contact Progent about engineering help for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.



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