For companies of all sizes in San Rafael California, Progent can provide convenient, quick, and affordable access to CCIE-Certified network experts. CCIEs are top-level network engineers who achieve this prestigious recognition by completing strenuous testing administered by Cisco. CCIEs can handle the most complicated problems surrounding network interfacing, troubleshooting, and optimization. Progentís CCIE-certified support specialists operate directly with Cisco's in-house staff in identifying anomalies with Cisco IOS or NX-OS utilities and coming up with temporary alternatives or receiving program patches to correct problems. A Cisco certified CCIE can detect the source of network difficulties stemming from hardware or applications.

Progent offers affordable online access to a CCIE expert so that you can get high-level assistance for complicated network problems that are impacting productivity but are beyond the scope of your local network support organization. Progent's Cisco CCIE-Certified consultants can access your network using advanced remote support tools that allow them to provide rapid and low-cost diagnosis and resolution of critical network problems.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by large corporations or national Internet providers, and so their help is not readily accessible to the general public. Progent is among the few service organizations that makes CCIEs available to support small and mid-size companies. Also, Progent offers fast contact with a CCIE by telephone so you can get timely help for complex network issues that are hurting business productivity. To find out how to contact a Progent CCIE for immediate help with your IT infrastructure, visit online network help.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
707-819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
415-526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services


Progent maintains one of the biggest teams of Cisco-certified CCIE experts of any independent support company in the United States. Consequently, Progent offers unbeatable expertise in finding connectivity solutions focused on Cisco products. Because Progent is also a Microsoft Certified Partner and provides expert application help for a broad range of popular applications, Progent can deliver end-to-end information technology solutions that optimize the business value of your information system.

CCIEs represent an excellent value since their depth of expertise allows them to resolve the most intractable problems quickly. In most instances, less qualified consultants can spend hours or even days wrestling with a problem that a certified CCIE can resolve in just a few minutes. Most Progent CCIEs are not only expert at Cisco networking solutions, but also have multiple advanced technical credentials such as Microsoft Certified Systems Engineer (MCSE), and an important network protection credential such as CISSP or CISA. This permits Progent to provide comprehensive solutions that incorporate a broad range of technologies without incurring needless expenses and interruptions managing too many specialists.

In order to find out more about Progent's online and on-premises support services for Cisco network technology, select a topic:

  • Overview of Cisco Support
  • Fast Online Access to a Cisco CCIE Engineer
  • Cisco Firepower NGFW Series Firewalls: Configuration and Troubleshooting Support
  • ASA 5500-X Series Firewall with Cisco Firepower: Configuration and Management Support
  • ASA 5500 Series Firewall Consulting Expertise
  • Cisco PIX Series Firewall Engineering Support
  • Cisco Routers Engineering Support
  • Cisco Wireless Network Design Services
  • Cisco Aironet Wireless Access Points Design Expertise
  • Cisco Small Business Wireless Access Points Deployment Support
  • Cisco Wireless Controllers Consultants
  • Meraki Access Points Deployment Services
  • Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Consulting and Technical Support
  • Cisco Voice over IP (VoIP) Phones and IP Video Phones Consulting Services and Cisco Wireless IP Phone Configuration
  • Cisco Jabber Deployment Services
  • Catalyst Switches Configuration and Maintenance Expertise
  • Cisco Nexus Switches Support and Troubleshooting Services
  • Cisco Meraki MS Switches Consulting and Support Services
  • Cisco VPN and Network Security Setup and Troubleshooting Support
  • SIP and CUBE Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Integration Consulting
  • Design Expertise for Cisco-powered Datacenters and Colocation Centers
  • Data Center Optimization Consulting for Internet Service Providers
  • Centralized Management Strategies for Cisco Environments
  • NetApp and Cisco FlexPod Cloud Platform Consulting Other Consulting Expertise Available from Progent
    Progent also offers a a wide array of consulting services in vital practice areas to help businesses to convert Cisco infrastructure products into a cohesive IT system that delivers competitive value. Some of the services offered by Progent's experts are project management support, VMware vSphere configuration and troubleshooting, VMware Site Recovery Manager (SRM) application continuity consulting, VMware NSX virtual network architecture and management, Windows Server 2019 migration consulting, Windows 2016 hybrid cloud solutions, Microsoft Hyper-V deployment, disaster recovery planning and testing, Windows Server 2012 R2 support, security vulnerability scanning, database administration and application services, and temporary Chief Information Officer consulting services.

    Progent can also assist your company you to plan, implement, manage and repair enterprise hybrid cloud solutions that combine physical and cloud-based infrastructure and that use Cisco networking technology. (Find out about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration expertise.)

    By providing an efficient one-stop source for IT generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that address the specific needs of businesses in San Rafael California.



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    Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations plus a redesigned structure. These improvements affect vital facets of IT such as ease of administration, high availability (HA), security, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create an efficient test and deployment plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management for Exchange 2013.

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    Cisco's Small Business 100, 300 and 500 family of access points are Linux-based devices designed as entry-level Wi-Fi APs for light workloads. Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or on-premises configuration and troubleshooting services to help you to plan, implement, upgrade, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or topology.

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    Progent's Microsoft Exchange Server Hosting Services provide a world-class data center that features redundant electrical and environmental control systems, 24x7 site security and IT support center, plus failover access to Internet backbone service companies. Hosted Exchange servers are set up as virtualized servers for fault tolerance, smooth scalability, and rapid recovery. Services include integration with your business network, access to handheld communication products, automated tracking of performance and network security, spam filtering, security update and revision management, Contact Center support, daily backup, and full messaging management support.

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    Progent provides national remote technical support and troubleshooting services for businesses that operate Apple Mac networks or whose IT systems feature a combination of Mac with Microsoft products. Progent's consultants can provide Apple macOS and OS X clients a range of IT services including desktop assistance, migration to the latest edition of Mac OS X from other earlier editions of macOS and Mac OS X, plus help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or migrating to iCloud. Online technical support provides optimum leverage for your information technology dollar by protecting user productivity and shortening the time charged for computer analysis and repair. Advanced online access technology and experienced technicians and consultants allow Progent to handle most network issues without squandering time and money by traveling to your location. In most of situations your IT issues can be remediated over the phone or through a mix of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISM certified security specialists to help you with the most challenging system problems.

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    Nexus switches are engineered to deliver the throughput, scale, uptime, virtualization support, density, security and manageability needed to function as the heart of an enterprise data center. Progent's Cisco-certified Nexus switch experts can provide remote and onsite consulting and troubleshooting expertise to help you to design an optimal switch topology, set up pilot environments to validate your network design, deploy Nexus switches, create and implement effective policies, run security and compliance tests, configure advanced monitoring and alert systems, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize performance, plan for expected growth, and take advantage of the advanced fault-tolerant capabilities incorporated into Cisco's Nexus switches. Progent's consultants can also help you to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.

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    Progent's Wi-Fi VoIP phone configuration experts offer online and onsite assistance to help your organization create and manage a Cisco Wi-Fi VoIP phone solution by delivering services that range from troubleshooting the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of an entire campus.

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    Progent can assist your business in any and all facets of your upgrade to Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your VMs, databases and logs; configuring hardware load balancing for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    For small organizations interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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  • CISSP-ISSAP Security Technology Professional
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    Progent's CISSP-premier network security experts can help organizations of any size with any facet of information system security. Progent can implement efficient security solutions that protect a small business from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that accommodate onsite, remote, and mobile users accessing network resources spread across a mix of physical sites and various clouds.

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  • Support Outsourcing Fault-tolerant Failover Clustered Servers
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    The server cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is radically re-engineered to streamline the installation, configuration, and management of clusters that offer improved levels of network availability, security, efficiency, and flexibility. New or improved features include cluster verification, easier configuration and deployment, improved cluster management, new cluster infrastructure for increased availability, better security and quorum structure, fewer failure points, more disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's clustered server consultants can assist your company evaluate the business benefits of failover clusters, design and execute a deployment, train your network support staff to manage your cluster environment, deliver continuing consulting and technical help services, and produce and validate a disaster recovery procedure.