San Rafael, California Microsoft and Cisco Certified Consultants

Service Delivery Options Available for San Rafael, California Companies
Progent offers a selection of options for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing IT support is based on the Help Desk structure common to big IT support organizations. Progent's Contact Center Support Model ensures fast support, thorough service records, reliable follow-through, and strict expense monitoring for a range of network service delivery modes that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.

• Online Service
  Progent’s Technical Response Center (TRC) provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can help customers to analyze and fix network problems without the cost or time loss of in-person service calls. The background of Progent's network consultants allows them to handle the majority of network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

• On-site Service
  Progent offers onsite technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more concerning why to register for Progent's in-person network support services.

• Help Desk Call Center
  Progent's Helpdesk Services are designed for small and midsize companies who require prompt and reliable access to a professional Contact Center with effective telephone support, online repair tools, and sufficient technical depth for full escalation. Because smaller businesses usually are constrained by limited information technology funds and can spare scant executive attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that small business information systems stay up and running. Read more details about Progent's Help Desk services.

• IT Consulting Expertise
  Progent provides small companies affordable availability of world-class IT professionals who can provide help with vital technologies such as
• Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network engineering, virtual server solutions, plus integration, customization and support for small business applications including accounting, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term initiatives like management information software programming and customization, relational database application development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus removal.

• Application Hosting
  Progent can host key applications like Exchange and MS SQL in order to provide small businesses with higher levels of reliability, security, and recoverability than is possible using the class of in-house data center that is achievable for most small businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that patches and revisions remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting offers full hosting for the entirety of a small organization's production servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for customers to migrate to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered solution, can handle the multi- platform and loosely standardized networks typical of smaller companies, and keeps ownership of the software in the customer's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

• Hybrid Cloud Migration Support
  Progent offers expert remote support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete threat progression including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on system protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry guidelines and government mandates for network data security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of benefits to companies trying to maximize the productivity of their information network within an affordable budget. These advantages include:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the forefront of IT service, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This ensures that you get not only world-class technical skills, but also a consultant with proven methods for solving real-world network problems quickly. Learn more about Progent's best practices for network consulting.

• Efficient Pricing
  Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no registration fee and asks no retainer for support services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big invoices for quick solutions. An additional benefit of by-the-minute pricing is that you won't be inclined to permit minor problems to fester until they become big problems. Learn more about Progent's value pricing for IT outsourcing.

• Full Reporting of Network Support
  Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to each customer. The practice of documenting and archiving service records allows more effective service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your San Rafael, California business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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