San Rafael, CA Online Help from Certified Network Troubleshooting Consultants
Progent's computer tech support services can deliver your San Rafael, CA business affordable and reliable support from Microsoft and Cisco certified network engineers. By providing network consulting help when you require it, offering advanced expertise for key technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your San Rafael, California business an economical option for maximizing the productivity and profitability of small business networks. Whether you have a local system, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to create and manage a robust and safe information system and to benefit from fast access to the seasoned help usually restricted to corporations who can support a large in-house information technology group.
Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the skills of your in-house network service group. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of accredited experts to help your company to plan and implement your cloud computing strategy.
Key IT Areas Serviced by Progent for Businesses in San Rafael, California
Progent's team of world-class support professionals offers assistance for virtually all facets of network systems used by businesses of any size. Practice areas served by Progent in and around San Rafael include:
Support Delivery Options for San Rafael, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and tight cost control for a range of network service delivery modes that include remote troubleshooting, on-premises help, top-level consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle the majority of IT issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new clients to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.
- Onsite Support
Progent offers on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online support experts to give small businesses the optimal solution: in-person service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software developers. The response time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's in-person network support services.
- Help Desk
Progent's Help Desk Call Center Services are intended for small and midsize companies who need fast and dependable access to a professional Help Desk with efficient phone support, online repair tools, and enough technical depth for full escalation. Because smaller companies typically are constrained by limited information technology budgets and can provide scant executive attention for dealing with IT support, Progent's Contact Center Services can be the most efficient option to ensure that small business information systems are always up and running. Learn more details about Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small companies budget-friendly availability of world-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security engineering, non-stop it system engineering, virtualization solutions, plus integration, customization and training for small business applications including financials, operations, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including site moves and massive system migrations, longer term initiatives such as management analytics application development and customization, relational database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency response like data restoration and virus removal.
- Application Server Hosting
Progent can host mission-critical applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of availability, security, and performance than is possible using the class of on-site data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of some of the planet's largest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems and data files are consistently archived and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and scalability but that is also convenient for clients to migrate to another support provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that permit small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can support the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual host is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize physical IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for San Rafael, California Businesses
Progent's size, depth of information technology skill, and familiarity with enterprise IT support allow small and midsize companies to sidestep the problems associated with excessive dependence on small service organizations or individual engineers.
Teaming with Progent allows your small business to:
- Avoid Over Reliance on Freelance Consultants
For IT services, small companies often depend heavily on independent consultants. Though individual support engineers carry lower overhead than larger IT service organizations and can typically bill nominally smaller rates, freelancers are often stretched to far to respond rapidly to urgent network problems. If an independent engineer is busy with different client, sick, on vacation, or in class, the absence of replacement staff may force your business to go without help in case of a crisis. As your small business expands, system unavailability or difficulties with critical programs become more expensive. The dollars you believed you were conserving on an independent consultant can disappear quickly because of lost productivity. Also, when independent consultants confront new problems, the unavailability of a large consulting team to rely on for advice forces them to train on the job while your company ends up with the costs for their continuing training.
- Gain Access to Certified Professionals in Sophisticated Network Issues
The majority of small service organizations or freelance consultants specializing in small business network support may excel at delivering routine solutions but don't have the background to deal efficiently with complicated network environments with mixed operating systems, multiple sites, VoIP implementations, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your company because enterprise networks are inherently complicated, integration problems require thorough knowledge in numerous technical areas, and achieving an acceptable level of robustness, availability, and protection calls for enterprise-proven leading practices.
- Create a Firm Basis for Growth
Small companies typically begin with a network implemented on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get tossed on top of a weak structure. As a business evolves, reliability and expandability problems can hinder the success of the business. Such networks require thorough assessment, smart strategic planning, and in-depth expertise to migrate to an IT environment that will provide the solid foundation to meet current business requirements and ease future growth.
- Team with Solution Providers, Not Resellers
Smaller businesses need guidance and insight to work through an increasingly complicated array of technology alternatives available for enabling growth and improving productivity. They do not need a network consultant or service organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting support services with the real interests of customers. Mixing IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being driven by the actual requirements of a small business.
How to Contact Progent
In case your San Rafael, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For fast online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).