Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.
Progent locations in Northern California
|San Jose, CA
|2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
||37053 Cherry Street
Newark, California 94560
|Sales Phone: 510-933-0400
Link: Fremont Network Support Services
||26250 Industrial Blvd
Hayward, California 94545
|Sales Phone: 510-300-1400
Link: Hayward Network Support Services
||1300 Clay Street
Oakland, California 94612
|Sales Phone: 510-899-7400
Link: Oakland-Berkeley Network Support Services
|Palo Alto, CA
||3790 El Camino Real
Palo Alto, California 94306
|Sales Phone: 650-543-0400
Link: Palo Alto Network Support Services
||755 Baywood Drive
Petaluma, California 94954
|Sales Phone: 07-559-7400
Link: Petaluma Network Support Services
||4695 Chabot Dr
Pleasanton, California 94588
|Sales Phone: 925-621-2400
Link: Pleasanton Network Support Services
|Roseville-Citrus Heights, CA
||6520 Lonetree Blvd
Rocklin, California 95765
|Sales Phone: 916-910-1200
Link: Roseville Network Support Services
||1100 N Market Blvd
Sacramento, California 95834
|Sales Phone: 916-273-1400
Link: Sacramento Network Support Services
|San Francisco, CA
||388 Market Street
San Francisco, California 94111
|Sales Phone: 916-273-1400
Link: San Francisco Network Support Services
|San Jose, CA
||2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
|San Mateo, CA
||1900 S Norfolk
San Mateo, California 94403
|Sales Phone: 650-931-2400
Link: San Mateo Network Support Services
|San Rafael, CA
||700 Larkspur Landing Cir
Larkspur, California 94939
|Sales Phone: 415-526-1400
Link: San Rafael Network Support Services
|Santa Cruz, CA
||1414 Soquel Ave
Santa Cruz, California 95062
|Sales Phone: 831-600-4300
Link: Santa Cruz Network Support Services
|Santa Rosa, CA
||131 Stony Circle
Santa Rosa, California 95401
|Sales Phone: 707-303-4400
Link: Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, California 94533
|Sales Phone: 707-470-1313
Link: Vacaville Network Support Services
|Walnut Creek, CA
||1261 Locust St
Walnut Creek, California 94596
|Sales Phone: 925-362-2400
Link: Walnut Creek Network Support Services
Quick, Low-cost Remote Computer Network Troubleshooting for San Rafael, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-quality computer support services to customers with small-business budgets. Progent has developed a powerful service solution that features a low-overhead, seamless virtual office network, sophisticated remote troubleshooting tools, a large pool of consultants accredited in a wide array of IT disciplines, a Help Desk Call Center operational structure that promotes responsiveness and ensures follow-through, a worldwide group of remote support experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving network problems in the least time and at the least cost to customers.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house network service staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives such as application development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your business to design and execute a sensible cloud computing strategy.
Main Products and Technologies Serviced by Progent for Businesses in San Rafael, California
Progent provides the support of accredited consultants for all aspects of network technology deployed in small and midsize organizations. Products and technologies serviced by Progent include:
Support Delivery Options for San Rafael, California Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Helpdesk Service Mechanism promotes fast support, comprehensive service documentation, reliable follow-up, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center offers urgent and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's online network support services.
- Onsite Support
Progent provides on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Helpdesk Services are intended for all businesses who need prompt and reliable access to a professional Contact Center with effective phone support, online repair tools, and enough technical depth for all needed escalation. Since small and midsize companies usually have tight information technology funds and can provide scant executive attention for handling IT support, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business information networks stay up and running. Learn more details about Progent's Helpdesk services.
- Consulting Expertise
Progent provides small companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, customization and support for business programs such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects such as office relocations and massive software migrations, longer term initiatives like business analytics application development and support, relational database software programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of dependability, protection, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in an environment that not only provides the top level of dependability and scalability but that is also convenient for clients to transfer to a different support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that allow small businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed service, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the licenses in the customer's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Integration Services
Progent can provide advanced online consulting services to help companies of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of network technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's
CISSP-qualified security experts,
CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance experts offer a business-wide perspective on system protection and can help with complex security projects like SIEM solutions to help enterprises comply with business guidelines and statutory regulations for IT data protection and reporting.
The breadth and size of Progent's consulting staff bring a unique array of advantages to companies trying to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the forefront of network service, executing a wide range of technical tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This ensures that you get not only expert IT skills, but also a support engineer with proven approaches for solving real-world IT problems quickly.
Read more details concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with major invoices for fast fixes. Another benefit of by-the-minute invoicing is that clients won't be inclined to allow incipient problems to fester until they grow into major ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to every customer. The discipline of documenting and archiving support records allows more efficient service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
Get in Touch with Progent
In case your San Rafael, California business needs to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.
Immediate Remote Technical Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).