San Rafael, California Microsoft and Cisco Qualified Consulting Firm

Support Delivery Alternatives for San Rafael, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for providing network support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Help Desk Service Model ensures rapid response, thorough service documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery alternatives that include online troubleshooting, in-person help, top-level consulting, plus server hosting.

• Online Support
  Progent’s Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist clients to analyze and fix network problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to handle most IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-accessible signup process for new clients to address emergency network problems and Progent charges by the minute with no startup charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details about Progent's online computer support services.

• On-site Service
  Progent offers onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software developers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Find out more details about why to sign up for Progent's in-person computer support services.

• Help Desk Call Center
  Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and dependable access to a professional Help Desk with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Because smaller companies usually have tight IT budgets and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that business computer systems are always productive. Learn more details concerning Progent's Contact Center services.

• IT Consulting Services
  Progent offers small businesses affordable access to world-class consultants who can provide assistance with vital products and technologies including
• Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop network design, virtual server strategies, plus integration, customization and training for small business applications including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and massive system migrations, extended initiatives such as management reporting software development and support, relational database application development and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware removal.

• Application Hosting
  Progent offers hosting for key applications such as Exchange and SQL Server to provide small and midsize businesses with higher degrees of availability, security, and performance than is feasible with the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same facilities that host the equipment of some of the world's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

• Private Cloud Hosting
  Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of availability and scalability but that is also simple for clients to transfer to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's possession so that moving to a different virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

• Hybrid Cloud Integration Support
  Progent offers expert online consulting to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

• ProSight Data Protection Services: Managed Cloud Backup and Recovery
  ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and VMs that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a business-wide view of system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for network information protection and reporting.

The scope and size of Progent's consulting staff offer a powerful set of benefits to customers wishing to maximize the business value of their information system within an affordable budget. These benefits include:

• Best Methodology
  Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

• Granular Pricing
  Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no registration fee and requires no retainer for services provided during regular business hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major bills for quick fixes. Another benefit of by-the-minute invoicing is that clients will not be tempted to permit incipient problems to fester until they grow into major ones. Learn additional information about Progent's value pricing for IT outsourcing.

• Comprehensive Reporting of Delivered Support
  Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by each staff member to each customer. The discipline of documenting and organizing support activity results in more effective support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your San Rafael, California company wants to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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