Low-cost Network Help from Microsoft and Cisco certified Consultants for Businesses in San Rafael, CA
By delivering world-class know-how whenever you need it, providing specialized knowledge for key business applications, offering innovative services like virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your It system and reduce support expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small companies as to major corporations but that smaller companies don't have the leverage to spend heavily in computer technology and in-house service staffs. Progent's basic value proposition is that no IT support organization can match Progent's capability to deliver the IT support your company needs whenever you need it and at prices you can justify.
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger businesses, Progent offers co-sourcing support to supplement the technical skills of your internal IT service staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application development, business continuity preparedness, network security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited experts to help your company to design and implement a sensible cloud strategy.
Key Practice Areas Supported by Progent's Consultants for Businesses in San Rafael, California
Progent's nationwide group of world-class support professionals offers assistance for all aspects of network systems found in businesses of any size. Practice areas supported by Progent in and around San Rafael include:
Service Delivery Options for San Rafael, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to big IT support groups. Progent's Contact Center Support Mechanism ensures rapid response, thorough service documentation, consistent follow-up, and strict expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For complex problems, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more information about Progent's remote network support services.
- On-site Support
Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application developers. The wait time for in-person service visits is usually under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more about how to sign up for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle the most problems. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent offers small companies affordable access to enterprise-class consultants who can deliver help with critical technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, customization and support for small business software including financials, ERP, reporting, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and massive software upgrades, longer term projects like management analytics software programming and customization, database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency response like data restoration and malware removal.
- Application Hosting
Progent offers hosting for key applications like Microsoft Exchange Server and SQL Server to provide small and midsize companies with higher degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay updated, security and performance is continually tracked, and systems are regularly archived and available for complete and rapid recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and expandability but that is also simple for customers to transfer to a different support provider or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the software licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers advanced online consulting support to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Choice for San Rafael, California Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise network consulting allow small and midsize businesses to avoid the problems associated with excessive reliance on small support firms or individual consultants.
Teaming with Progent allows your business to:
- Avoid Excessive Reliance on Freelance Consultants
For network support, small companies often rely heavily on freelance consultants. Although freelance support providers carry lower overhead than larger IT service organizations and can afford to charge nominally lower fees, individuals are sometimes spread too thin to react quickly to critical problems. If an independent engineer is busy with another customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to wait for help during a crisis. As your small business grows, network unavailability or difficulties with critical applications get more costly. The money you thought you were saving on an independent consultant can be eaten up fast due to lower output. In addition, when independent consultants confront new problems, the lack of a large consulting group to count on for help requires them to train on the job while your business winds up with the bill for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Information Technology Issues
Many smaller support organizations or freelance engineers focused on small company network support are capable of delivering routine fixes but lack the seasoning to deal cost-effectively with complex network environments with mixed platforms, numerous locations, Voice over IP systems, remote workers, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your business because enterprise environments are characteristically complex, integration problems require in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and protection requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a solid architecture, a sequence of improvised repairs commonly get tossed onto of a tenuous structure. As a business grows, stability and expandability issues can hinder the success of the business. These networks need thorough assessment, intelligent strategic planning, and in-depth experience to migrate to an IT environment that can act as the solid basis to meet critical business requirements and support downstream growth.
- Work with Solution Providers, Not Product Resellers
Small businesses need direction and insight to work through an increasingly complicated maze of IT options offered for enabling growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting services with the real interests of customers. Mixing network consulting and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being driven by the actual requirements of a client.
How to Contact Progent
In case your San Rafael, California business wants to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Immediate Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).