Professional Online Service for San Rafael, California Computer Networks from World-class Consultants
Small companies have typically been overlooked by major IT support organizations. Some small businesses permit themselves to become excessively dependent on individual consultants or small support firms who don't have the bandwidth or broad skill sets to react quickly or efficiently to technical crises. Other small businesses resort to mass-market support firms staffed with personnel taught to provide by-the-numbers fixes for common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standardization typical of small business information networks.
Progent's proven approach to delivering affordable and effective network service to small businesses has made Progent one of the premiere Microsoft-certified network consulting organizations in the country. Progent has delivered online help to small businesses in every state in the U.S. (refer to Progent's client testimonials).
Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.
Progent locations in
|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
For larger companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning, network security audits, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to help your company to design and execute a sensible cloud strategy.
Key Technologies Serviced by Progent for San Rafael, California Business Networks
As a Microsoft-certified Partner IT service firm that maintains a large group of Cisco Premier CCIE network experts and Apple certified engineers, Progent provides urgent assistance and affordable remote consulting to San Rafael, CA small businesses for a broad range of computer technologies such as:
Support Delivery Options Available for San Rafael, California Companies
Progent offers a selection of alternatives for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support services is built on the Help Desk structure common to big IT groups. Progent's Contact Center Service Mechanism ensures fast support, comprehensive service records, consistent follow-up, and strict expense monitoring across an array of network service delivery alternatives that include remote repairs, onsite help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network problems without the expense or time loss of travel for onsite support calls. The background of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more information concerning Progent's remote computer support services.
- Onsite Support
Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details concerning how and why to register for Progent's onsite computer support.
- Help Desk
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues. For details, see Help Desk Services.
- Consulting Expertise
Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, fault tolerant it system engineering, virtualization strategies, plus integration, programming and support for small business applications such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as site moves and major software upgrades, longer term initiatives like business information software development and support, database software development and DBA services, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of reliability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for most small businesses. Since Progent uses the same facilities that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class cooling, power failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition simple for customers to migrate to a different support firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow companies with multi-vendor networks to save dramatically on the expense of capital equipment, infrastructure support, and network management while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered service, can handle the mixed- OS and non- standardized networks common with small businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers expert online consulting services to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine local IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide perspective on system security and can help with advanced security projects like SIEM solutions to help companies meet industry standards and government requirements for network information protection and incident reporting.
The scope and size of Progent's engineering staff offer a unique set of advantages to customers wishing to maximize the business value of their information network within a reasonable budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, at the front lines of IT support, executing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This means that you get not only expert IT help, but also a consultant with field-tested approaches for solving actual network problems rapidly.
Read more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help per minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no registration fee and asks no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity does away with major bills for quick repairs. Another benefit of by-the-minute pricing is that customers will not be tempted to allow incipient problems to fester until they grow into big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by every staff member to every customer. The discipline of documenting and archiving support records results in more efficient support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Find out more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.
Read more about Progent's knowledge transfer services.
In case your San Rafael, California business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).