Expert Remote Technical Support for San Rafael, California Computer Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by large IT support firms. Some small companies allow themselves to become overly reliant on freelance consultants or small support firms who lack the bandwidth or broad knowledge to react quickly or effectively to network crises. Still other small businesses resort to giant service firms staffed with technicians taught to provide by-the-numbers fixes for common issues but who are missing the background and versatility to deal with the diversity of environments and absence of standardization that characterizes small business information networks.

Progent's time-tested methodology for providing low-cost and effective network support to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the country. Progent has delivered remote support to companies in every state in the United States (See Progent's customer testimonials).

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
(707) 303-4400 Santa Rosa Network Support Services


For mid-size and large companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support group. This can save money and minimize technical risks for big projects like application development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to design and implement your cloud computing strategy.

Key Practice Areas Serviced by Progent for San Rafael, California Office Networks
A Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco Premier CCIE networking experts and Apple Computer accredited engineers, Progent offers emergency troubleshooting and low-cost online consulting to San Rafael, CA businesses for a broad array of information technologies such as:

Service Delivery Alternatives Available for San Rafael, California Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk operational structure familiar to larger IT support organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, reliable follow-through, and strict cost control across an array of IT service delivery modes that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of on-premises service visits. The background of Progent's IT engineers makes it possible to handle most IT issues rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the ideal combination: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site support calls is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Help Desk Services for Small Businesses.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, non-stop it system design, virtual server strategies, plus integration, programming and support for business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-shot projects such as site moves and major software migrations, extended projects like management information application programming and customization, database application programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host key applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible with the class of internal data center that is practical for most small and midsize organizations. Because Progent uses the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small organization's servers in a setting that not only delivers the highest degree of dependability and expandability but that is in addition easy for clients to migrate to another support firm or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that allow businesses with mixed environments to benefit dramatically on the expense of capital equipment, system maintenance, and IT management while getting world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can handle the multi- OS and non- standardized networks typical of smaller businesses, and retains control of the licenses in the client's possession so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading information security companies to deliver centralized management and world-class security for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of network products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network protection and can help with complex security projects such as SIEM solutions to help enterprises meet industry standards and government requirements for IT data security and reporting.

The scope and depth of Progent's engineering team offer a unique array of benefits to companies trying to maximize the productivity of their IT network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the forefront of IT support, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT help, but also a consultant with field-tested methods for solving actual network problems efficiently. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size invoices for fast repairs. Another advantage of by-the-minute invoicing is that clients are less inclined to permit minor issues to stay unaddressed until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation given by every staff member to every client. The practice of detailing and archiving support activity allows more efficient service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your San Rafael, California company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Immediate Oracle Designer

    Progent can provide fast and affordable online access to a certified Oracle DBA expert or an Oracle software developer. Progent offers advanced database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, update, or troubleshoot Oracle database applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard replication tools and Oracle Database Resource Manage.

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  • Microsoft Office SharePoint Server 2013 Online Help
    Microsoft Experts Help and Support SharePoint

    Progentís Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. SharePoint is an advanced solution that uses web technology for efficiently coordinating people, teams and data. SharePoint provides a common spot for your employees or customers to access, organize, distribute and interact with relevant data, files, and applications and to communicate with one another. Microsoft SharePoint allows faster and more intelligent decisions, more effective access across teams and more economical business processes. Windows SharePoint Services connect workers, clients, teams and major tasks with the knowledge theyíve developed in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can help your organization to support your existing SharePoint ecosystem or upgrade to the latest version of SharePoint.

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    Small to mid-sized companies can now enjoy all the advantages of Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT service packages, small businesses can select a basic Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to provide small company networks enterprise-class reliability, protection, and performance.

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    important features of Dynamics GP/Great Plains software include a modular structure that lets you license only the components you need, a standards-based architecture built on Microsoft technologies to safeguard your investment and provide a tightly interconnected environment, advanced reporting services that allow you to track all activities, income and expenses and sales trends, integration with Microsoft Office to speed access to corporate data, the capability to integrate information from almost any database or workstation software into Microsoft Dynamics GP, and an open architecture that makes it possible to develop specialized programs. Progent can help you configure and maintain a reliable, secure server and communications network to support Microsoft Dynamics GP, and can offer experienced GP/Great Plains consultants to help you convert the powerful features of Dynamics GP/Great Plains business accounting software into a productive business management solution.

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    Small to mid-sized businesses can now enjoy all the benefits of Microsoft Operations Manager and also have quick access to Progentís Microsoft certified network support experts. With Progent's affordably priced network support programs, mid-size businesses can choose a simple co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small company information systems enterprise-class availability, protection and performance.

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