Professional Online Technical Support for San Rafael, California Networks from World-class Engineers
Small companies have typically been underserved by large IT support organizations. Some small businesses permit themselves to become overly reliant on freelance engineers or small support organizations who lack the size or comprehensive skill sets to react promptly or effectively to technical crises. Still other small businesses resort to giant service providers that employ technicians able to provide by-the-numbers fixes for common issues but who do not have the background and versatility to deal with the diversity of environments and lack of standardization that characterizes small company IT networks.

Progent's time-tested approach to delivering affordable and effective network support to small businesses has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has delivered online support to companies in every state in the country (See Progent's client testimonials).

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services


For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the technical skills of your in-house network service team. This can save money and help meet schedules for major projects like software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and execute your cloud strategy.

Key Areas of Expertise Supported by Progent for Businesses in San Rafael, California
Progent's national team of industry certified consultants provides assistance for all facets of information systems deployed by companies of any size. Technologies served by Progent in and around San Rafael include:

Service Delivery Alternatives Available for San Rafael, California Businesses
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes rapid response, thorough service records, dependable follow-through, and strict cost control for an array of IT support delivery options that include online repairs, onsite help, and top-level consulting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help customers to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time customers to accommodate urgent situations and Progent charges by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how to register for Progent's onsite computer support.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop it system consulting, server virtualization strategies, plus configuration, programming and support for business programs including accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects such as business analytics application development and customization, database application development and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent response like disaster recovery and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also easy for customers to migrate to a different service provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the multi- OS and non- standardized environments typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for San Rafael, California Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT support enable small and midsize businesses to sidestep the pitfalls associated with over dependence on small support organizations or independent engineers.

Working with Progent allows your business to:

  • Avoid Over Dependence on Freelance Consultants
    For network services, small businesses often rely heavily on freelance consultants. Although freelance service providers have lower expenses than more substantial support organizations and can afford to bill apparently smaller fees, individuals are frequently too overworked to react rapidly to critical situations. If an independent engineer is busy with different customer, ill, on travelling, or in training, the lack of backup personnel may force your business to go without assistance during a crisis. As your company expands, network downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lost output. In addition, when independent engineers confront unfamiliar problems, the unavailability of a big engineering group to depend on for assistance requires them to train in place while your company winds up with the bill for their continuing training.

  • Have Access to Expertise in Advanced Information Technology Solutions
    Many small support firms or independent consultants specializing in small business network consulting may excel at delivering routine fixes but don't have the experience to work efficiently with complicated network configurations with mixed platforms, numerous sites, VoIP systems, mobile clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's extensive staff of specialists can be valuable to your company because enterprise environments are by nature complex, integration issues require thorough understanding of in many technical disciplines, and achieving a high level of stability, reliability, and protection requires industry-tested best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a strong architecture, a series of improvised fixes often get tossed onto of a marginal foundation. As a business evolves, stability and scalability problems can undermine the productivity of the organization. Such environments require proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid foundation to meet critical business needs and support downstream growth.

  • Partner with Solution Consultants, Not Product Vendors
    Smaller businesses need direction and education to navigate through an ever more complicated maze of IT alternatives offered for enabling business growth and enhancing efficiency. They do not need a network engineer or service organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells services and expertise exclusively. This allows Progent to align consulting support with the real interests of customers. Mixing network support and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
In case your San Rafael, California company wants to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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