Expert Remote Technical Support for San Rafael, California Computer Networks from Certified Consultants
Small companies have traditionally been underserved by major IT service organizations. Many small businesses allow themselves to grow excessively reliant on freelance consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Other small businesses resort to mass-market support providers staffed with personnel trained to provide standardized fixes for ordinary issues but who are missing the experience and versatility to handle the diversity of configurations and absence of standards typical of small company IT networks.

Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent among the most respected Microsoft-certified network service firms in the United States. Progent has delivered online support to businesses in every state in the country (See Progent's client testimonials).

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559		 707-819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services


For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the skills of your internal network service staff. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.

Main IT Areas Supported by Progent for Office Networks in San Rafael, California
Progent offers the support of accredited experts for all aspects of business network technology deployed in small and midsize organizations. Technologies supported by Progent include:

Service Delivery Alternatives for San Rafael, California Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid response, thorough activity documentation, dependable follow-up, and strict expense control for an array of network service delivery modes that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, visit Help Desk Services.

  • Consulting Services
    Progent provides small companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network engineering, virtual server solutions, plus integration, programming and training for business applications including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, extended projects such as management reporting application development and customization, database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for San Rafael, California Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise network support allow small companies to sidestep the pitfalls related to over dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, smaller companies often depend excessively on freelance engineers. Though freelance service providers carry lower overhead than more substantial support firms and can typically bill apparently lower fees, individuals are occasionally too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for assistance during an emergency. The more your company expands, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering team to depend on for advice forces them to train with the meter running while your company winds up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Solutions
    The majority of smaller support firms or freelance consultants who concentrate on small company IT support may excel at providing connect-the-dots solutions but lack the background to deal efficiently with complicated IT environments that have mixed platforms, many offices, Voice over IP systems, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are characteristically complex, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, availability, and security calls for enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid basis, a sequence of improvised repairs commonly get tossed onto of a tenuous structure. As a company evolves, reliability and scalability issues can hinder the success of the organization. These environments need proper assessment, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can provide the reliable basis to meet critical business needs and ease future expansion.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need direction and insight to work through an increasingly complex array of IT alternatives available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services only. This allows Progent to align technical support services with the genuine needs of clients. Mixing network support and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the true requirements of a client.

Contact Progent
If your San Rafael, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent offers fault tolerant load balancing consulting that addresses network load balancing, load balanced program, network backbone routing, and content dispatching products such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent offers consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks 3-DNS.

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    Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This permits you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help your organization with any phase of planning, integrating and troubleshooting your hybrid Office 365 Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget.

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    Progent can provide cost-effective remote consulting to help companies to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.

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    Progent’s IT outsourcing services provide economical network support for medium-size businesses. Whether it involves designing system architecture, setting up an internal Help Desk or outsourcing a one, deploying a new email system, monitoring your network, or building a web-based business application, outsourcing your IT technical services can reduce expenses and eliminate uncertainties, allowing network support expenses to grow in a more moderate and manageable fashion than is feasible by amassing a large, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust system foundation for your vital Windows-based business software such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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    Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premier network operating system to enable you to streamline the management and strengthen the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations manage networks that incorporate a combination of Juniper's OS platforms.

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    Progent's Mac consultants can promote the creative facets of Macintosh computing by offering help services and education in graphics, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or setting up an audio/video post production facility.

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    SQL Server 2014 incorporates major enhancements in key areas including speed, availability, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works transparently with all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite consulting services that include system design, deployment, management, troubleshooting, and application development services to enable organizations of any size to realize fast return from their SQL Server 2014 deployment.

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    Progent's Check Point Software firewall experts can help you plan, configure, and manage firewall environments built around Check Point NGFW firewalls and Check Point's subscription-based security services. Progent's consultants can also assist you support older Check Point firewalls or migrate smoothly to Check Point's modern security gateways.

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    Progent’s computer outsourcing support offerings for small companies include planning Windows XP, .NET Server, and Microsoft BackOffice environments, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises troubleshooting, fixing chronic integration problems, and creating a company-wide security plan. Progent can help you maximize network availability and throughput via zero-downtime technologies, redundant network architecture, and proactive network monitoring. Progent also provides project management help for major migrations and can help with requirements assessment, product identification, bill of materials development, sourcing qualification, purchasing logistics, and full documentation. Progent’s computer outsourcing help also includes education for office productivity packages such as Office XP.

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    Progent's Check Point firewall consultants can help you design, configure, and administer firewall solutions that rely on Check Point NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent can also help you support older Check Point firewalls or migrate efficiently to Check Point's modern security gateways.

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    Progent can help you in all phases of your upgrade to Exchange Server 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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    Progent is seeking a range of on-staff workers including motivated MCSEs; connectivity consultants who have Cisco CCNP or CCIE certification; and consultants for advanced system design with experience in mobile connectivity, wireless networking, non-stop environments, disaster recovery planning, data preservation, and virtual servers. We are also hiring workstation support technicians, off-site troubleshooting specialists, and CISSP or CISA accredited security professionals. Progent is also hiring experienced managers who can perform effectively in Progent's dynamic, virtual office environment. Progent works with independent professionals who have proven knowledge and working background in important IT topics beyond our main service focus. Progent's Experts Group employs independent consultants who can provide consulting and programming support for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have specialized expertise with popular platforms such as Linux derivatives, Apple OS, or Sun, or offer expert help in technologies like telecommunications, web design, EDI, web commerce, or database management. Freelance contractors certified by Progent coordinate with our staff consultants to provide end-to-end IT services for small and midsize business networks.

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    Progent's seasoned group of IT consultants and application specialists have years of experience delivering online and on-premises support for businesses of all sizes who want to integrate Android phones into their information networks so that users can work together from virtually anywhere. Progent offers the range of skills to solve network problems that involve multiple manufacturers and that represent a combination of legacy and up-to-date information technology. Progent provides cost-effective online consulting to help you with any aspect of planning, implementing, managing and troubleshooting your BYOD environment. Progent can provide as-needed support to help you to handle particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic network initiatives on time and on budget. Progent can assist with local, cloud-based, or hybrid network environments and can provide support for operating systems, apps, management tools and network infrastructure. Progent also can provide specialized group or individual training to help you manage and operate Android phones and tablets securely and productively.

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    Progent's experts can provide Mac users a variety of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email help, network protection services, and custom training. Progent can help clients to migrate to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud. For computer networks based solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, integrating and supporting a network environment that is available, secure, fast and aligned with your organization's objectives.

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    Nagios and MRTG are powerful, license-free monitoring utilities that operate with the Linux OS and can be used to analyze UNIX/Linux networks, MS Windows systems, or multi-OS networks where Linux and Windows coexist. The Nagios monitor allows network support engineers to track system services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to graph the traffic through SNMP network appliances including servers, routers, and switches. Progent's system integration consultants can assist you to use both these programs to streamline and troubleshoot your computer network.

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    • Specialists scom 2016 high availability
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    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable availability for critical workloads by providing unified, mixed-platform monitoring of IT resources deployed throughout local systems and private and public clouds. Progent's SCOM consulting team offers advanced online and onsite support to help organizations of all sizes to design, integrate, tune, update and troubleshoot Operations Manager 2016 deployments. Progent can assist you to migrate to Operations Manager 2016 from older releases or from different IT infrastructure monitoring platforms, or integrate multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your SCOM 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.

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    Progent can provide affordable remote assistance to help your business to plan, deploy, and fix any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you finish business-critical initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or maintain a resilient, secure and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, team-oriented environment that maximizes the strategic value of your information network.

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    Progent's team of application experts offer advanced consulting, software development, deployment assistance, and webinar training for popular business applications that address vital areas including ERP and MRP, financials, management analytics, web application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting and troubleshooting support remotely, Progent can assist clients throughout the U.S. to save the time and fees related to travel and on-site activity without sacrificing the effectiveness of technical support.

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    Progent's Juniper-certified NetScreen consultants can help your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper products, and repair infrastructure issues in Juniper-only or mixed-vendor systems.

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    Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design services include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.

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