Expert Remote Technical Support for San Rafael, California Computer Networks from Certified Consultants
Small companies have traditionally been underserved by major IT service organizations. Many small businesses allow themselves to grow excessively reliant on freelance consultants or small consulting firms who don't have the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Other small businesses resort to mass-market support providers staffed with personnel trained to provide standardized fixes for ordinary issues but who are missing the experience and versatility to handle the diversity of configurations and absence of standards typical of small company IT networks.
Progent's time-tested approach to delivering affordable and effective network support to small companies has made Progent among the most respected Microsoft-certified network service firms in the United States. Progent has delivered online support to businesses in every state in the country (See Progent's client testimonials).
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the skills of your internal network service staff. This can cut costs and minimize technical risks for big projects such as software development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also provide access to accredited consultants to assist your company to plan and execute a sensible cloud strategy.
Main IT Areas Supported by Progent for Office Networks in San Rafael, California
Progent offers the support of accredited experts for all aspects of business network technology deployed in small and midsize organizations. Technologies supported by Progent include:
Service Delivery Alternatives for San Rafael, California Companies
Progent has a variety of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Support Model promotes rapid response, thorough activity documentation, dependable follow-up, and strict expense control for an array of network service delivery modes that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can help customers to troubleshoot and fix network issues without the cost or time loss of in-person service calls. The background of Progent's IT engineers allows them to handle the majority of network problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.
- Onsite Support
Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about how to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging problems. For details, visit Help Desk Services.
- Consulting Services
Progent provides small companies affordable access to world-class consultants who can deliver help with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, high availability network engineering, virtual server solutions, plus integration, programming and training for business applications including financials, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, extended projects such as management reporting application development and customization, database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for critical business applications such as Exchange and SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to a different support firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class availability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the multi- platform and non- standardized networks typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent offers expert online consulting to help organizations of any size connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's affordable ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Choice for San Rafael, California Businesses
Progent's size, breadth of information technology expertise, and experience with enterprise network support allow small companies to sidestep the pitfalls related to over dependence on thinly staffed service organizations or individual consultants.
Working with Progent's Experts allows your business to:
- Prevent Excessive Reliance on Freelance Consultants
For IT support, smaller companies often depend excessively on freelance engineers. Though freelance service providers carry lower overhead than more substantial support firms and can typically bill apparently lower fees, individuals are occasionally too overworked to respond rapidly to urgent network problems. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of replacement personnel may force your business to wait for assistance during an emergency. The more your company expands, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast because of lost output. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a large engineering team to depend on for advice forces them to train with the meter running while your company winds up with the costs for their continuing training.
- Gain Access to Expertise in Sophisticated Network Solutions
The majority of smaller support firms or freelance consultants who concentrate on small company IT support may excel at providing connect-the-dots solutions but lack the background to deal efficiently with complicated IT environments that have mixed platforms, many offices, Voice over IP systems, remote clients, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise networks are characteristically complex, integration issues demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of stability, availability, and security calls for enterprise-tested processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid basis, a sequence of improvised repairs commonly get tossed onto of a tenuous structure. As a company evolves, reliability and scalability issues can hinder the success of the organization. These environments need proper assessment, intelligent business analysis, and broad-based expertise to migrate to an IT environment that can provide the reliable basis to meet critical business needs and ease future expansion.
- Team with Solution Providers, Not Resellers
Smaller businesses need direction and insight to work through an increasingly complex array of IT alternatives available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services only. This allows Progent to align technical support services with the genuine needs of clients. Mixing network support and product selling can result in a conflict where the recommended solution is based on a predetermined technology rather than being based on the true requirements of a client.
If your San Rafael, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).