In addition to offering fast contact with top-tier network consultants and subject matter experts to help San Rafael, California organizations to resolve discrete IT problems or strategic initiatives, Progent offers short-term staffing to deliver more broadly defined services such as desktop help, network management, and Help Desk services. Short-term staffing makes it possible for businesses to deal with expected or unexpected increases in the need for network services, which may be caused by situations like mergers and acquisitions, site relocation, platform migration, business process changes like telecommuting, disaster response, busy seasons, or new compliance requirements. Temporary supplemental staffing can also cover gaps resulting from the loss of full-time IT personnel because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services give organizations the ability to react to increases in demand for IT services without dealing with the costs and hassle associated with identifying and hiring professional IT help and without the burden of adding to your full-time head count.
Key aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Program
- Rapid access to seasoned IT pros
- Simple initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time IT team
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues get resolved fast
- Close relationship with a world-class, full-spectrum resource for IT expertise
Progent's shared Help Desk service is a proven flexible staff augmentation alternative that enables IT groups to share the work of Help Desk support transparently between their in-house IT staff and Progent's nationwide team of technical support specialists. Acting as a transparent supplement of your in-house Help Desk, Progent's shared Call Center service is a collaborative service solution powered by the leading group PSA platform for managing, service calls, ticketing, assigning responsibility, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing online and on-premises IT expertise for organizations throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for San Rafael, California Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver San Rafael, California businesses a broad array of online technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for IT service organizations include:
Contact Progent for Temporary Staffing Services for San Rafael, California Businesses
To learn more details about Progent's short-term staff augmentation services for San Rafael, California organizations, call 800-993-9400 or visit Contact Progent.