Besides providing fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist San Rafael, California businesses to resolve discrete technical problems or longer-term initiatives, Progent can provide short-term staffing to deliver more broadly defined assistance such as desktop support, network administration, and Help Desk call center services. Temporary staffing can help organizations to deal with planned or surprise surges in demand for IT personnel, which may result from scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids left by the loss of full-time staff members because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term supplemental staffing services give organizations the flexibility to respond to increases in requirements for network personnel without dealing with the costs and hassle associated with reviewing and hiring professional IT help and without the risk of adding to your in-house head count.
Important aspects of Progent's short-term staffing services include:
Progent's Co-managed Help Desk Call Center Program
- Rapid availability of seasoned IT professionals
- Simple initiation, termination, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues can be handled fast
- Strong working relationship with a top-level, full-service source for network expertise
Progent's co-managed Call Center service is a specialized flexible staff augmentation alternative that allows IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time network staff and Progent's extensive pool of technical support experts. Acting as a seamless supplement of your full-time Help Desk, Progent's co-managed Help Desk service is a joint service solution powered by the industry's leading group professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and onsite network expertise for organizations across the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for San Rafael, California Organizations
Progent's nationwide team of certified engineers can deliver San Rafael, California businesses a wide array of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for San Rafael, California Companies
To learn more details about Progent's short-term staff augmentation services for San Rafael, California companies, call 800-993-9400 or visit Contact Progent.