In addition to offering rapid access to guidance from high-level network consultants and subject matter experts to help San Rafael, California companies with discrete IT issues or strategic projects, Progent can provide short-term staff augmentation to deal with more generalized services like desktop help, network management, and Call Center response. Short-term staffing can help businesses to deal with anticipated or unplanned surges in the need for network personnel, which may result from scenarios such as mergers and acquisitions, data center moves, platform upgrades, paradigm shifts like telecommuting, disaster recovery, busy seasons, or new regulations. Short-term IT staff augmentation can also cover gaps left by the absence of in-house staff members because of vacations, health issues, resignation, etc.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services give businesses the ability to react to increases in demand for network services without dealing with the expense and hassle that come with identifying and recruiting reliable IT personnel and without the risk of adding to your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast availability of reliable network pros
- Easy engagement, cessation, and resumption of services
- Seamless augmentation of your full-time IT team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close working relationship with a top-level, full-service resource for network expertise
Progent's shared Call Center service is a specialized on-going staff augmentation option that allows IT organizations to divide the responsibilities of Call Center support transparently between their internal IT staff and Progent's nationwide team of IT support experts. Working as a seamless extension of your in-house Help Desk, Progent's shared Call Center service is a joint service solution based on by the leading group professional services tool for managing, service calls, ticketing, assigning responsibility, monitoring responses, and generating documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network services for organizations throughout the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for San Rafael, California Organizations
Progent's nationwide roster of certified engineers offers San Rafael, California organizations a wide array of online consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
Contact Progent for Temporary Staffing Services for San Rafael, California Companies
To find out more about Progent's temporary supplemental staffing services for San Rafael, California organizations, call 800-993-9400 or visit Contact Progent.