Immediate Remote Troubleshooting for San Rafael California Computer Networks
For companies in San Rafael California, Progent offers online support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISSP-qualified security consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology necessary to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly valuable for organizations that are dependent on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online support is designed to stretch your network support investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike typical remote service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to interface to your system without breaching system security.
Progent's proven service database application maintains extensive histories describing all support that Progent's customers have received. Progent's team engineers have access to the specifics of services rendered to every client by any engineer. This database of anomalies and resolutions is stored as a readily retrievable proprietary knowledge base that enables Progent's online support engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and working associations with important industry leaders including Cisco and Microsoft open up other vast technical databases and allow priority access to manufacturers' in-house support staff so Progent's online consulting experts are able to find the best solutions promptly.
Online support provided by Progent to customers in San Rafael California include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote support engineers can deliver computer system troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to assist you company to deploy, configure, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies an individual's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult challenges occurring in network design, deployment, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent value because their depth of expertise allows them to resolve problems quickly. In typical instances, less qualified service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of sophisticated remote support tools in order to provide fast, secure, and affordable diagnosis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs offer expertise in the entire range of Cisco's popular family of connectivity appliances by offering services such as:
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to strengthen the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or assist you to clean up rapidly following a serious breach. Security services available from Progent cover in depth network security assessment utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious assaults; configuring firewalls; building safe techniques for off-site and mobile access; defending your email system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer online support services to address a wide spectrum of computer technologies including network architecture, email solutions, network and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for ongoing consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:
How Your San Rafael Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support programs for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progent's Help Desk Call Center consulting support can support you in establishing an effective new Help Desk or revamping your existing one, identifying or customizing Call Center application software to handle the particular demands of your company, or adding temporary phone support personnel to reinforce your existing Help Desk resources to deal with unusually busy situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in San Rafael California fast assistance from an effective technical support group with substantial experience providing phone consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a solid contributor to business performance, and Progent's goal is to resolve and not merely annotate IT problems.
- Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based and in-depth consulting support and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in San Rafael California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to suit your environment so that your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into crashes, remote monitoring can avoid disruptive and costly service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that incorporate a mix of operating systems.
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and new businesses in San Rafael California, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help whenever your business requires it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access technology to solve network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your San Rafael organization deals with a regular freelance consultant or employs an in-house IT staff that can deal with common network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the time or the knowledge to handle sudden system crises or especially tough integration problems.
Details of Progent's Remote Network Support for San Rafael California
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give companies in San Rafael California the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk support and system management, Progent's experts can deliver your company world class network support while allowing you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in San Rafael California and is also ideal for networks in more remote regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent provides online help on a per-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for online support and imposes no ongoing subscription fee for services delivered during regular business hours. This protects you from paying big invoices for quick fixes.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized professionals who have skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange Server consulting, network security design, and Co-managed Help Desk services. Progent's Application Experts group offers world-class consulting expertise for critical application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project Training
Office 365 solutions support
Office Excel and Office 365 Excel Consulting and VBA Programming
Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Management Support and Application Programming
Amazon MWS Software Integration
By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that match the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected online access permits Progent's service professionals to observe exactly what your users see. This makes it easier to produce fast fixes to problems that might otherwise require a costly personal service call. State-of-the-art online connectivity software and expert engineers together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Compatibility with Popular VPN Products
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24x7 Service for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious organizations whose clients require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who offer scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by each consultant to every client. The practice of detailing and archiving support records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.