Fast and Affordable Online Help for San Rafael California Networks
Immediate Remote Technical Support for San Rafael NetworksFor businesses in San Rafael California, Progent provides remote support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the services of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's online technical support experts provide excellent value because they possess the real-world background and have access to the advanced tools required to solve the majority of information system problems quickly. This lowers direct expenses because service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially helpful for businesses that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the support that you receive. In contrast to many remote support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing do away with scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes that allow the maximum level of effectiveness for remote consulting and troubleshooting for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to communicate with your computer system without violating network security.

Progent's proven customer support database system stores comprehensive histories describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of assistance delivered to every Progent customer by any engineer. This database of anomalies and solutions is structured as a conveniently retrievable support database that allows Progent's online technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other massive technical support databases and allow quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can arrive at the best solutions in the least time.

Online technical services provided by Progent to customers in San Rafael California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight series of network monitoring and management services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables clients to execute major projects economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the leading PSA platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of experienced network consultants provides your customers in San Rafael California instant assistance from a large support resource with extensive background offering phone help and online repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Call Center recognition as a crucial driver of company productivity, and Progent's aim is to solve and not simply annotate technical problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in San Rafael California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your environment so that your network support is proactive and automated. By anticipating possible trouble spots before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that incorporate a combination of operating systems.
How Your San Rafael Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in San Rafael California, Progent's phone-based computer support specialists can provide effective and economical IT support the instant your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your San Rafael company relies on a regular independent support technician or maintains an in-house organization that can deal with the majority of computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the availability or the knowledge to deal with sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in San Rafael California
Progent's remote IT consulting services allow your San Rafael business to realize the advantages of on-call, expert network support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most organizations in San Rafael California, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can solve typical technical problems. On the other hand, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service personnel. In these situations, Progent's online support experts offer a convenient, fast, and budget-friendly solution to supplement your local help and to pass on valuable knowledge to improve your capability to resolve future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on independent freelance consultants. Although freelance consultants carry less internal costs than big service organizations and can afford to charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your business to go without assistance during an emergency. As your business expands, system downtime and problems with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve support expertise to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Organizations often start with an IT system created on a modest budget. Without a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability issues can impede the productivity of the business. These poorly built environments need careful analysis, smart long-term planning, and wide IT expertise to upgrade to a network architecture that can deliver the stable foundation to handle critical business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller offices require advice and technical education to negotiate an ever more complex maze of product alternatives available for promoting business growth and improving efficiency. They hardly need a computer engineer who is trying to sell a specific vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the real interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical knowledge, fine tuned support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Support and Help ISA 2004 Standard Edition Server

    Progentís Microsoft certified consultants provide small and medium sized companies consulting services for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and ISA Servers include a full featured application-layer aware firewall that can secure your business system from attack by outside and internal threats. Forefront TMG and ISA Server provide deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many threats that can get by traditional firewalls. The combined firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the mainstay of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through experienced planning and deployment of Forefront TMG and ISA Servers. Progent's Microsoft engineers can assist you to install Microsoft Forefront TMG 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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  • UNIX Technology Professional
    Sun Solaris Remote Support

    If your company computer system mixes Sun Solaris platforms with Windows, Progent can show you how to incorporate your computers into a cohesive network that permits all your operating systems to run side by side for easy management, transparent information exchange, high dependability, enhanced performance, and tight protection. Progent's Solaris and MS Windows integration assistance offerings feature IT infrastructure configuration and support, support for Windows services for UNIX, online server monitoring and management, online technical support and repair, on-site technical support, and Helpdesk outsourcing.

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    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your business.

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    Desktop Monitoring Online Technical Support

    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your business.

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    Progent's Mac support consultants can help you with a wide array of system foundation areas such as network architecture, remote and mobile access, internetwork communication, protection, and emerging technologies including VoIP and fast wireless connectivity. For business networks built solely on Apple Mac OS X or for environments that use a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and size to deal with the complexity of designing, configuring, and supporting a network architecture that is robust, safe, efficient and supportive of your business objectives. Progent can help you configure Appleís Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also provide skilled experts to support Cisco routers and switches.

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  • Computer Virus Forensics Technology Consulting ProSight Ransomware Rollback Support and Help
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    Remote Microsoft System Center Operations Manager Remote Support

    Progent's Microsoft-certified consultants have over a decade of background designing, implementing, enhancing and fixing SCOM environments and offer companies of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises technical support to help you to fix critical problems detected by Microsoft SCOM 2012.

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  • ProSight Spam Filtering Consultants
    24-Hour Email Intent Analysis Services

    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.


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