Fast and Affordable Online Technical Support for San Rafael Networks
For companies in San Rafael or anywhere in the state of California, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the services of CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology required to resolve the majority of information system issues rapidly. This lowers direct expenses because solutions use up fewer billable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company saves additionally with indirect costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow turn into big bills. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a set of customized tools and field-proven processes that promote the highest level of effectiveness for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to link to your company's environment remotely without breaching network security.
Progent's proven customer support reporting application maintains comprehensive histories of the service that Progent's customers have received. Progent's staff service personnel have access to the details of support rendered to each client by every Progent consultant. This archive of trouble tickets and solutions is organized as a quickly searchable support database that enables Progent's online technical professionals to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft open up other extensive technical databases and permit fast access to vendors' internal product engineers so Progent's remote service specialists are able to arrive at the best resolutions quickly.
Online technical support services available from Progent to companies in San Rafael and anywhere in the state of California include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support engineers can deliver computer system troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can help you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid integration expertise, Microsoft Skype for Business planning and deployment support, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help your company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and validates a person's technical skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges surrounding network planning, installation, management, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of experience enables them to find solutions for problems quickly. In typical instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of advanced on-line troubleshooting technology in order to perform quick, secure, and economical diagnosis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs offer expertise in all of Cisco's market leading selection of infrastructure devices by offering services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate quickly after a damaging penetration. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; integrating firewalls; establishing safe techniques for off-site and mobile communication; defending your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine local IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online support services to cover a wide array of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux environments. Progent's group-oriented approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Major Linux platforms for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight portfolio of outsourced network management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your San Rafael Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk service options for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network experts offers your computer users in San Rafael or anywhere in the state of California instant access to a reliable network service group with years of experience offering telephone-based consulting and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a key contributor to company success, and Progent's policy is to solve rather than just record network issues.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Consulting staff can supply phone-based advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, custom programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in San Rafael, or anywhere in the state of California, online hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into network outages, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or environments based on multiple operating systems.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in San Rafael or anywhere in the state of California, Progent's online computer support engineers can provide effective and affordable IT support the moment your business needs it. Long experience providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access tools to repair computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your San Rafael company relies on a local freelance support technician or employs an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to solve sudden system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Services for San Rafael
Progent's phone help, Internet-based troubleshooting, system security consulting, and network administration services offer businesses in San Rafael or throughout the state of California the greatest leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in San Rafael and is also ideal for networks in more remote areas of California that lack consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum charge for online help and requires no ongoing subscription fee for services delivered during normal working hours. This protects you from facing big invoices for routine repairs.
- Access to Cisco Network Infrastructure Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's basic consulting services include system integration, MS Exchange Server consulting, system security planning, and Help Desk Co-management services. Progent's Experts Team offers world-class consulting expertise in critical business applications. Help available from the Application Experts staff covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Management Support and Software Development
MySQL Management Support and Application Design
Amazon Marketplace Web Service Application Development
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that align with the special needs of your company.
- Advanced Remote Connectivity Software
Secure online access permits Progent's service professionals to see precisely what your users see. This makes it possible to produce quick solutions to problems that could otherwise require an expensive personal visit. State-of-the-art remote access software and expert engineers together allow Progent to resolve most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system analysis.
- Compatibility with Leading VPN Products
Progent can provide safe Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Uptime
For businesses with vital applications, Progent offers optional round-the-clock online support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose workers require immediate recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT expertise, refined remote support software, and understanding of enterprise networking enable companies to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Start Receiving Online Computer Help from Progent?
- Certified Expertise in Microsoft's Full Range of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support services, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no monthly commitment for services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to permit simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote monitoring services based on MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.