For small and midsize companies located in San Rafael or anywhere in the state of California, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate a smaller number of billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental costs by reducing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed only for the services that you receive. In contrast to many remote service organizations, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing save you from situations where fast solutions somehow end up as large tabs. Progent's penchant for solving technical issues quickly translates into your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies that promote the highest level of effectiveness for online engineering help and troubleshooting for small company computer systems. Progent offers safe VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's system without breaching network security.
Progent's sophisticated customer support database system keeps comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to each Progent customer by any engineer. This database of anomalies and repairs is stored as a conveniently accessible internal database that permits Progent's online technical experts to share their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in San Rafael or anywhere in California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's online technical service engineers possess credentials in an extensive set of disciplines. This broad range of IT skills enables Progent's consultants to manage practically any emergency that may occur in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Online support services Offered by Progent to small businesses in San Rafael and throughout the state of California include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology including network infrastructure, email systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and certifies a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in isolating anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional value because their depth of experience allows them to find solutions for even the most difficult problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone access to a Cisco CCIE so your company can get immediate help for serious network infrastructure issues that are impacting business efficiency but are not within the comfort zone of your regular computer support group or consultant. Progent's CCIE engineers can interface to your environment by means of sophisticated remote support technology to perform fast, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.
Certified MS Windows Experts
Progent's Microsoft-premier remote service professionals can provide computer problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of consulting professionals who can assist you with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment,
Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full array of online desktop consulting and support services including Windows 7 migration, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's certified CISSP and ISSAP security consultants can provide a range of system protection services to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent cover thorough security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; installing firewalls; building secure mechanisms for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting professionals for special projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
How Your San Rafael Business Can Contact Progent's Remote Service Experts
Call Center Expertise
Progent's Call Center programs for small and midsize companies with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the money or time to create an internal Help Desk but who need fast access to an effective Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to advanced consultants.
Progentís Co-managed Help Desk services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or revamping your current one, selecting or enhancing Help Desk Call Center software products to handle the unique requirements of your company, or providing occasional phone support staff to reinforce your in-house Help Desk Call Center resources during unusually busy events like software migrations, mass updates, or installing new applications.
Progent's Help Desk Call Center staff of experienced network consultants provides your customers in San Rafael or anywhere in the state of California fast contact with a reliable network service group with years of experience offering telephone-based help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a solid enabler of company efficiency, and Progent's aim is to resolve and not merely record technical issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff offers online professional engineering support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications including CRM, Office Project, Microsoft Word, and Office Excel. To find out additional information about Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac experts can support the artistic aspect of Apple Mac computing by providing phone-based consulting support and training in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in San Rafael, or anywhere in the state of California, online computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your environment so that your computer maintenance is proactive and automated. By spotting potential issues before they cause crashes, remote monitoring can avoid inconvenient and costly information system failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks powered by multiple platforms.
To contact Progent about emergency phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area