For small companies located in San Rafael California, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly translates into your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and repair for small business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to access your company's computer system without breaching system security.
Progent's proprietary customer support database application stores comprehensive records describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to each Progent client by any Progent engineer. This database of problems and responses is stored as an easily accessible support database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the best solutions in the least time.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in San Rafael California or to learn additional information about Progent's phone support programs, contact Progent at
Remote Support Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in an extensive array of products and technologies. This wide range of technical skills enables Progent's consultants to tackle practically any emergency likely to take place in a small or midsize company network. Credentials held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To support businesses with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.
Phone-based services available from Progent to customers in San Rafael include:
Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Progent also can deliver a broad range of remote PC desktop support including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.
Progent’s Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to meet the unique demands of your business, or providing occasional phone support staff to reinforce your internal Help Desk resources during demanding situations like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center staff of seasoned information technology professionals offers your workers in San Rafael California rapid contact with an effective network service group with years of background offering phone support and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to fix instead of merely document technical problems.
Progent's Apple Mac professionals can promote the imaginative facets of Apple Mac environments by delivering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in San Rafael California online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a mix of OS platforms.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
City | Address | Phone | Link |
Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |