Urgent Phone Help for San Rafael California UNIX, Linux, or Solaris SystemsFor small companies located in San Rafael California, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.

Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow end up as large invoices. Progent's skill at disposing of technical issues quickly results in your business conserving money.

Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and field-proven processes that promote the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to communicate with your computer system without violating network security.

Progent's powerful technical support database system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support rendered to every Progent client by every engineer. This history of issues and responses is structured as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in San Rafael California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to tackle practically any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To support clients with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services provided by Progent to companies in San Rafael include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Important Linux variants for which Progent can provide expertise include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for San Rafael CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems surrounding network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive immediate help for serious network infrastructure problems that are lowering worker efficiency but are beyond the experience of your regular computer service providers. Progent's CCIE consultants can tie into your environment by means of the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.

  • Certified Windows Expertise
    Microsoft Windows Expertise for San Rafael CaliforniaProgent's Microsoft-certified remote support professionals can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration consulting, SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online PC desktop services including Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified System Security Professionals
    CISSP Certified System Security Engineers for San Rafael CaliforniaProgent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to create an internal Help Desk Call Center but who want quick access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.

    Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk group to deal with demanding situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in San Rafael California rapid access to an effective network service resource with years of experience providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key contributor to company productivity, and Progent's aim is to fix instead of merely annotate technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the artistic facets of Apple Mac computing by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in San Rafael California remote network and server monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, proactive monitoring can head off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.

How Your San Rafael California Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
707-819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
415-526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services




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    Remote continuous network monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a level of network stability that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options available as economical service packages designed to help your company to identify and fix a an array of IT network problems before they can disrupt productivity.

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    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data.

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    Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

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    The CISA credential is a globally recognized qualification that indicates mastery in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that consultants undergo an extensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Premier network security audit consultant able to help companies in the fields of IS audit process, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data assets, and disaster recovery planning.

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    Progent's CCIE-certified networking consultants can assist you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Progent's Microsoft-certified SQL Server application developers and DBAs can provide online consulting to help organizations of all sizes to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts offer support for any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent offers technical services for mid-size companies who have 100 to 250 network users. The mid-size company or work group has typically been an overlooked segment of the market for IT support services. The overhead and support access models of large third-party support organizations make them too costly for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive server monitoring, significantly lowers the IT support expenses of an SMB while providing the mid-size company with big-company service from certified, world-class experts with background in a broad range of midsized business technologies. If your mid-sized organization or small business is searching for the quality of IT help needed for a mid-size office without budgeting big-company costs, you need Progent.

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    Progentís Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis solution built, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently need, with the ability to add users and enlarge functionality in the future. Progentís Microsoft Dynamics GP consulting engineers can help you install, configure and manage the current release of Microsoft Dynamics GP or upgrade efficiently from an earlier version.

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    Progent can deliver a wide array of affordable remote and onsite support services to assist you to install, manage, and troubleshoot desktops and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Android, or Linux.

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    Progentís IT outsourcing services provide economical computer support for mid-size companies. Whether it includes planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating a web-based business application, outsourcing your IT technical services can smooth out costs and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and controlled manner than is possible by assembling a large, all-purpose internal network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available system foundation for your vital Windows-powered business software such as Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.

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    The QTS Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS data center as a colocation site or if you are planning on migrating your primary or offsite backup system to the Herakles data center, Progent offers a variety of budget-friendly consulting services that include data center migration, system deployment and upgrades, infrastructure improvements, project management services, virtualization expertise, offsite network monitoring, streamlined network management, application programming, disaster recovery/business continuity solutions, security evaluation, and the use of the Progent Test Lab.

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