For small companies located in San Rafael California, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow end up as large invoices. Progent's skill at disposing of technical issues quickly results in your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and field-proven processes that promote the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to communicate with your computer system without violating network security.
Progent's powerful technical support database system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support rendered to every Progent client by every engineer. This history of issues and responses is structured as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in San Rafael California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.
Phone-based Technical Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to tackle practically any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to companies in San Rafael include:
Additional Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux variants for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems surrounding network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive immediate help for serious network infrastructure problems that are lowering worker efficiency but are beyond the experience of your regular computer service providers. Progent's CCIE consultants can tie into your environment by means of the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
How Your San Rafael California Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to create an internal Help Desk Call Center but who want quick access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk group to deal with demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in San Rafael California rapid access to an effective network service resource with years of experience providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key contributor to company productivity, and Progent's aim is to fix instead of merely annotate technical problems.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply remote professional consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the artistic facets of Apple Mac computing by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in San Rafael California remote network and server monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, proactive monitoring can head off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area