For small businesses located in San Rafael California, Progent provides support for information systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISSP-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online technical support engineers offer exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve most network issues rapidly. Efficient support reduces direct expenses since solutions take up fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical remote support companies, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where speedy. minor fixes somehow end up as large tabs. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-proven methodologies that permit the highest degree of effectiveness for remote technical support and repair for small business IT systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to communicate with your company's system remotely without compromising corporate security.
Progent's proprietary service reporting application includes thorough documentation of the service that Progent's customers have received. Progent's staff service personnel have access to the details of all help delivered to each customer by every consultant. This archive of problems and repairs is organized as an easily exploitable proprietary database that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional massive technical support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service specialists are able to find the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in San Rafael California or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote support engineers possess credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's engineers to tackle almost any crisis that may crop up in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with multi-OS networks, Progent also offers the skills of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Remote support available from Progent to customers in San Rafael include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and migration from older systems to the latest Windows or Linux-based environments. Progent's group-based approach to solving network problems promotes quick escalation, when required, to engineers with appropriate experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can provide urgent online help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and indicates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most intractable challenges encountered in network infrastructure planning, deployment, maintenance, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing workarounds or identifying program updates. Cisco CCIEs are an excellent value because their deep experience permits them to find solutions for even the most intractable problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service organizations make CCIEs accessible to assist small and mid-size companies. Progent offers quick telephone contact with a CCIE so your company can receive timely help for serious network infrastructure issues that are impacting business efficiency but are beyond the experience of your local IT support resources. Progent's Cisco CCIE consultants can tie into your network via the latest remote troubleshooting technology to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling family of connectivity products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized MS Windows Experts
Progent's Microsoft-premier remote service experts offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help your company with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of online PC desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Consultants
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to recover rapidly following a serious penetration. Security solutions available from Progent cover comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; integrating firewalls; designing secure mechanisms for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
How Your San Rafael California Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service offerings for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are intended for small organizations who don't have the resources to support an in-house Call Center but who need fast response from an effective Help Desk with professional telephone support plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your established one, selecting or modifying Call Center application software to address the particular demands of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center team to deal with unusually busy events like software migrations, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of experienced network professionals gives your clients in San Rafael California instant communication with an efficient support group with substantial experience delivering phone consulting and online troubleshooting for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk perception as a solid driver of company performance, and Progent's intent is to solve rather than simply document technical problems.
Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft Word, and MS Office Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac professionals can nurture the imaginative components of Apple Mac environments by offering remote help services and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or establishing an audio/video production lab.
Online Network and Server Monitoring Services
Progent offers companies in San Rafael California online computer system monitoring support powered by Microsoft Operations Manager network monitoring, customized by Progent to suit your business so your IT maintenance is proactive and automated. By anticipating emerging issues before they cause full-scale emergencies, proactive monitoring can avoid stressful and expensive service failures. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a variety of operating systems.
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area