Urgent Phone Support for San Rafael California UNIX, Linux, or Solaris SystemsFor small companies located in San Rafael California, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's remote support services offer exceptional value because they are equipped with the practical background and the advanced technology to resolve the majority of information system problems rapidly. Efficient support lowers immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your organization saves additionally with indirect expenses by minimizing or avoiding system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management.

Progent's billing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay just for the services that you receive. In contrast to typical remote support organizations, Progent requires no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to turn into substantial invoices. Progent's skill at dealing with technical issues quickly translates into your company conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which ensure the maximum level of effectiveness for online consulting and repair for small business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's online support team to access your company's computer system without breaching system security.

Progent's proprietary customer support database application stores comprehensive records describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of assistance rendered to each Progent client by any Progent engineer. This database of problems and responses is stored as an easily accessible support database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's remote consulting specialists can determine the best solutions in the least time.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in San Rafael California or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network support, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's remote technical service professionals offer advanced credentials in an extensive array of products and technologies. This wide range of technical skills enables Progent's consultants to tackle practically any emergency likely to take place in a small or midsize company network. Credentials held by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.

To support businesses with multi-OS environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Phone-based services available from Progent to customers in San Rafael include:

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a broad range of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux variants for which Progent offers expertise include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Engineers for San Rafael CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network professionals, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most stubborn issues surrounding network infrastructure planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent value since their depth of expertise allows them to fix the most difficult problems rapidly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Few support providers make CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can get timely assistance for serious network issues that are crippling worker efficiency but are not within the scope of your local network support personnel. Progent's CCIE consultants can tie into your network via state-of-the-art on-line troubleshooting technology to provide quick, secure, and economical analysis and repair. Progent's CCIEs can provide assistance with the complete line of Cisco's top-selling family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Authorized Microsoft Windows Support
    MS Windows Experts for San Rafael CaliforniaProgent's Microsoft-certified remote service experts can deliver network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can assist your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of remote PC desktop support including Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Premier System Security Engineers for San Rafael CaliforniaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a range of security services to enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your company to recover rapidly after a damaging breach. Security solutions available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; establishing safe mechanisms for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that combine physical resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small companies often request. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk support programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the resources to support an internal Help Desk Call Center but who need quick access to an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the leading PSA platform for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or enhancing your current one, evaluating or customizing Call Center software products to meet the unique demands of your business, or providing occasional phone support staff to reinforce your internal Help Desk resources during demanding situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center staff of seasoned information technology professionals offers your workers in San Rafael California rapid contact with an effective network service group with years of background offering phone support and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business success, and Progent's target is to fix instead of merely document technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply online advanced consulting expertise and education in specific application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Office Excel. To find out more information about Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the imaginative facets of Apple Mac environments by delivering remote help support and education in imaging, sound, and video. Progent's support professionals offer expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers companies in San Rafael California online computer system monitoring support powered by Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your business so that your network support is proactive and automated. By detecting possible trouble spots before they cause full-scale emergencies, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or systems that support a mix of OS platforms.

How Your San Rafael California Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services




An index of content::


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    Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's small granularity eliminates large bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

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