UNIX, Linux, Sun Solaris, Mac OS X Phone-based Support Services for
San Rafael Small Office IT Networks
For small companies located in San Rafael California, Progent provides technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and disaster recovery planning.
Progent's online support engineers represent excellent leverage because they are equipped with the real-world background and the sophisticated technology to solve the majority of information system issues quickly. This reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your office. Your company saves additionally in indirect costs by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where fast fixes somehow end up as large invoices. Progent's skill at disposing of technical issues quickly results in your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has developed an array of customized tools and field-proven processes that promote the highest level of effectiveness for online technical support and troubleshooting for small and midsize business information systems. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to communicate with your computer system without violating network security.
Progent's powerful technical support database system keeps comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have access to the history of support rendered to every Progent client by every engineer. This history of issues and responses is structured as a quickly accessible internal knowledge base that allows Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit priority response from manufacturers' internal engineering staff so Progent's online consulting specialists can determine the best solutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone services in San Rafael California or to learn additional information about Progent's online support programs, call Progent at
Phone-based Technical Support Services Offered Progent
Progent's remote network support engineers possess advanced credentials in an extensive set of products and technologies. This broad scope of capability permits Progent's engineers to tackle practically any emergency that may take place in a small business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To support clients with mixed-platform environments, Progent also provides the support of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services provided by Progent to companies in San Rafael include:
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a wide range of information technology such as system architecture, messaging solutions, system and process security, UNIX and Windows coexistence, virtual server products for server economization and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.Progent's UNIX and Linux consultants can offer urgent remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
- macOS and OS X
- Solaris
- IBM AIX Operating System
- HP-UX
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX
- RedHat
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs can resolve the most difficult problems surrounding network infrastructure design, deployment, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their deep experience enables them to resolve the most intractable problems rapidly. In common cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so your company can receive immediate help for serious network infrastructure problems that are lowering worker efficiency but are beyond the experience of your regular computer service providers. Progent's CCIE consultants can tie into your environment by means of the latest on-line troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
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Certified Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop services including Windows 7 migration help, preparing for to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.
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CISM and CISSP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to recover quickly after a damaging breach. Security consulting services available from Progent cover comprehensive network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies frequently request. Progent's rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's background in these special areas of information technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online consulting services include:
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Help Desk Call Center Expertise
Progent's Call Center service offerings for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Call Center services are designed for small companies who don't have the budget to create an internal Help Desk Call Center but who want quick access to an efficient Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level consultants.Progent’s Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the top PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing one, evaluating or enhancing Help Desk Call Center application software to address the unique needs of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk group to deal with demanding situations like software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in San Rafael California rapid access to an effective network service resource with years of experience providing telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a key contributor to company productivity, and Progent's aim is to fix instead of merely annotate technical problems.
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Applications Support: Education, Development, and Troubleshooting
Progent's Applications Experts Group can supply remote professional consulting support and education in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Office Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.Progent's Apple Mac experts can support the artistic facets of Apple Mac computing by offering phone-based help services and education in graphics, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Macintosh programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with common jobs like scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in San Rafael California remote network and server monitoring services based on MS Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering emerging issues before they grow into crashes, proactive monitoring can head off stressful and costly network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks powered by a mix of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Help, phone
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
| City | Address | Phone | Link |
| Napa | 2180 Jefferson St Napa, CA 94559 |
707-819-9099 | Napa Network Support Services |
| Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 |
707-772-1334 | Petaluma Network Support Services |
| San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 |
415-526-1400 | San Rafael Network Support Services |
| Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 |
707-303-4400 | Santa Rosa Network Support Services |
An index of content::
24-7 SharePoint 2013 eDiscovery Center Technology Consulting Services
SharePoint Foundation Specialist
Progent has been delivering SharePoint support since the initial product was released more than a a dozen years, and Progent has the breadth and depth of IT knowledge to assist businesses of all sizes to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 applications that bring substantial business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid deployment is best suited for your company; and pick the right edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in individual jobs related to your SharePoint 2013 migration.
Google GCP Cloud solutions Engineers
Google Cloud Security Consultancy
Progent can provide cost-effective online and onsite support to assist companies of any size to migrate all or part of their critical IT infrastructure to Google Cloud Platform services. This can save time and hardware expense and allow the use of Google's cutting edge AI and machine learning technology. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security and compliance.
Exchange Server Hosting Consultant
Microsoft Exchange Hosting Specialist
Progent's MS Exchange Hosting Support Services provide a world-class data center that features redundant electrical and environmental control systems, round-the-clock staffed security and operations center, plus failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are set up as virtualized servers for high availability, easy expandability, and rapid restoration. Progent's services feature integration with your network, access to handheld communication devices, automated monitoring of efficiency and network security, spam filtering, patch and service pack control, Contact Center services, per-day data backup, and full email management services.
Exchange Server 2010 Migration Specialist
Microsoft Exchange 2010 Migration Consult
Progent's Microsoft-certified network engineers can assist your organization to determine the benefits of Microsoft Exchange 2010 for your business and can assist your IT staff to plan and implement an efficient migration to Exchange 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast return on investment by increasing your workers' efficiency, cutting the cost of equipment and service, streamlining administration, and integrating your key communications technologies.
Microsoft Application Monitoring Consultant
Server Monitoring Troubleshooting
Remote continuous network monitoring, automated alerts, and actionable analytical reporting are crucial to preserving the health of your IT system and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a level of network stability that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management (RMM) options available as economical service packages designed to help your company to identify and fix a an array of IT network problems before they can disrupt productivity.
Nexus Switch Integration Services
Nexus 7000 Switch Technology Consulting
Cisco Nexus switches are engineered to provide the speed, scale, availability, cloud readiness, density, data protection and ease of management needed to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting services to assist your business to design an efficient network topology, set up pilot systems to validate your network design, install and configure Nexus switches, create and implement effective policies, perform security vulnerability evaluations, configure proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced zero-downtime features available for Cisco's Nexus switches. Progent's consultants can also help your business to migrate efficiently from legacy Nexus switches or Cisco Catalyst switches to current Nexus platforms.
Project Server 2013 Consulting Services
Urgent Microsoft Project Server Workflow Trainer
Progent's Microsoft engineers can provide advanced support in implementing, using and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can provide a wide range of cost-effective remote support services based on industry best practices to assist organizations of all sizes to get all the advantages of this leading platform. Services available from Progent include solution design, installation and migration, setting up safe collaboration among onsite and offsite users, network optimization, and customized webinar training classes.
Mandriva Linux Consultancy
Redhat Linux Consulting
Progent's Linux support experts offer small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-powered technology. Progent can give your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise offers you a convenient single consulting firm to show you how to create and manage a protected and robust mixed-platform network and communications environment that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
ProSight Ransomware Protection Consulting Services
ProSight Endpoint Protection Services Online Support
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats.
Windows and macOS coexistence Computer Consulting
Mac and Windows Active Directory Computer Consultant
Progent's service specialists in Mac and Microsoft Windows technology can help you integrate Mac and Windows systems into seamless networks with full sharing and workgroup functionality. Enabling productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows calls for broad knowledge of and experience with Mac and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to offer expert assistance to companies that rely on these platforms to keep their strategic advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Email Encryption Key Management Specialist
Engineer Email Black Lists
Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
BlackBerry Email Engineer
Services Blackberry
Progent can provide the expertise of BlackBerry-premier consultants who can help small companies to plan, manage, and repair BlackBerry technology affordably and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-premier experts, Cisco CCIE-certified engineers, and CISA and CISM-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient remote support model, offers small companies a cost-effective option for incorporating BlackBerry technology seamlessly into their information system.
Network Infrastructure Asset Report Services
Network Health Reports Consulting Services
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner and more secure Active Directory environment. Both options also provide the ongoing advantages of advanced remote network monitoring and management technology. These advantages can include lower-cost management, better compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime.
Microsoft and Mac Desktop Network Design and Consulting
Expert Microsoft Certified Desktop On-site Technical Support
Progent can provide a wide array of affordable remote and onsite consulting services to help your business to install, administer, and troubleshoot workstations and mobile devices based on Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Windows 2012 R2 Professional
24-7 Windows Server 2012R2 Multitenancy Engineer
Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, develop pilot systems and migration plans, optimize your network for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management team, develop a corporate-wide security plan, streamline network management, assist with creating applications, and generate and test a disaster recovery/business continuity plan.
Remote Support Exchange 2019 and Skype for Business
Exchange 2019 and Windows Server Core Setup and Support
Progent can help you in any phase of your upgrade to Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; planning high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Exchange Server 2010 Migration Consultants
Exchange Server Migration Consulting
Progent offers comprehensive help for each phase of your Microsoft Exchange Server 2010 upgrade including end-to-end project management, site analysis, project planning, specification of new software and hardware needed, recommended sourcing, system testing at customer site or at Progent's testing facility, managing transitional coexistence between Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old system, and training for customer's support staff and end users.
Mandrake Linux Professional
Ubuntu Linux Specialists
Progent's Linux support experts provide small companies and developers assistance with administering and maintaining Linux systems that operate with Microsoft-based technology. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad array of experience offers you a convenient single consulting firm to help you build and maintain a secure and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Online Help Aironet Outdoor APs
Aironet Access Point Management Remote Technical Support
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or on-premises integration and debugging support to help your organization to design, configure, update, optimize, manage and debug Aironet Wi-Fi AP environments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet Wi-Fi APs to work with your specific office layout, construction, and anticipated workloads.
Support and Help SharePoint 2016 Authentication
SharePoint 2016 Power Query Network Consultant
Progent's Microsoft-certified SharePoint consultants offer economical remote and on-premises expertise, software development, and debugging support for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Professionals Microsoft Windows
Support Services Windows 8.1 Help Desk
Progent's engineers can provide a range of network consulting services to assist organizations of all sizes to install, manage, and troubleshoot environments that include workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprise customers, Progent's experienced project managers can help create testing labs to evaluate Windows 8.1 and plan and implement Windows 8.1 deployment plans following proven methodologies.
Immediate Wireless Site Survey IT Services
WLAN Site Survey Network Engineer
Progent’s Wireless Site Survey helps you to plan and install a WiFi network optimized for your environment, offering you a WLAN that delivers the coverage, speed, load-handling capability, QoS, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed onsite service.
Internet Security and Acceleration Server Support Outsourcing
ISA 2000 Server Specialists
Progent's certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall consultants can help your small business in planning and implementing an installation of ISA 2000 Server or ISA 2004 Server that supports your network security requirements without overly limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Top Quality Outlook Outsourcing Company
Support Outsourcing Microsoft Exchange 2000
Progent's Microsoft-certified experts have 20 years of background providing electronic messaging and integrated email/telephony solutions for companies. Progent provides economical Microsoft Exchange Server support services to enhance email security and virus protection, provide high availability email, and implement remote and wireless email connectivity. Progent’s Microsoft Exchange consulting and support services can aid you in designing and implementing a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Email product such as Exchange 5.5 to Exchange Server 2010.
Technical Support Juniper SSG Series Gateway
Juniper SSG5 Router Technology Consulting Services
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Wave 2 wireless controller Configuration
24 Hour Remote Troubleshooting wi-fi controller
Progent's certified wireless experts can help you to assess the advantages of adopting Catalyst wireless controllers to manage wireless deployments of any scale. Progent can help you to maintain and troubleshoot your existing Wi-Fi network or help you plan and carry out a smooth transition from outdated Wi-Fi controllers to current models.
Apple Mac Backup Consultant Services
Backup and Restore Software Professionals
Progent offers economical remote access to consultants with expertise in a broad range of utilities and services that deliver solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent offers expertise for leading data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent's consultants can help you to implement, enhance, or maintain data backup systems for a variety of environments such as on-premises, remote, cloud, or a mix.
CIO Computer Consulting
Part-Time CIO Technical Support Services
Progent offers the temporary services of a veteran CIO who can provide strategic direction to assist you pick and maintain IT solutions appropriate for your current situation and that can serve as a firm foundation for your future growth. Progent's temporary CIO services offer financial leverage to companies who want to maximize the impact of their network expenditures but who are without the budget or hesitant to add one more executive-level position to their full-time staff. Because Progent is vendor-neutral, with a large staff of engineers certified to support all leading OS platforms and networking technologies plus a broad selection and application software, Progent is in an ideal position to provide objective advice along with expert technical support for creating IT solutions that fit the particular needs of your business.
Specialist PXE evaluation Lab
Consultant Services Disaster Recovery Test Lab
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility issues, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital IT projects on schedule.
ProSight Hybrid Cloud Data Backup Services Computer Consultants
Offsite Automated Backup Services Engineer
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data.
Help and Support Service Reporting
Services Documentation Computer Consultants
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by every consultant to every client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who won’t let go of vital service information.
Cybersecurity Audit Engineers
CISA Certified Cybersecurity Audit Consultant Services
The CISA credential is a globally recognized qualification that indicates mastery in network security auditing. Certified by the American National Standards Institute, the CISA accreditation requires that consultants undergo an extensive test given by the ISACA international professional association. Progent can provide the services of a CISA-Premier network security audit consultant able to help companies in the fields of IS audit process, IT governance, network assets and infrastructure ROI, IT service delivery, safeguarding of data assets, and disaster recovery planning.
Cisco ASA 5500 Firewall Computer Consultant
Outsourcing Cisco ASA 5500 Firewall
Progent's CCIE-certified networking consultants can assist you to manage older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
SQL Programming Firms
Microsoft SQL Consulting Services
Progent's Microsoft-certified SQL Server application developers and DBAs can provide online consulting to help organizations of all sizes to build, manage, and maintain applications based on Microsoft's SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts offer support for any facet of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Small-Medium Business Network Support Company
Computer Network Firms SMB
Progent offers technical services for mid-size companies who have 100 to 250 network users. The mid-size company or work group has typically been an overlooked segment of the market for IT support services. The overhead and support access models of large third-party support organizations make them too costly for the typical mid-size company or small medium business (SMB), which commonly has a modest IT budget with which to support an IT system whose advanced technology and capability are frequently comparable to the networks of far bigger companies. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and proactive server monitoring, significantly lowers the IT support expenses of an SMB while providing the mid-size company with big-company service from certified, world-class experts with background in a broad range of midsized business technologies. If your mid-sized organization or small business is searching for the quality of IT help needed for a mid-size office without budgeting big-company costs, you need Progent.
Great Plains On-site Technical Support
Microsoft GP/Great Plains On-site Support
Progent’s Microsoft certified experts provide a variety of support services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is an accounting and business analysis solution built, like all Microsoft accounting solutions, on the scalable and popular foundation of Windows technology. Dynamics GP provides an affordable solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is easy to install and configure, and with its segmented design you can license only the functions you currently need, with the ability to add users and enlarge functionality in the future. Progent’s Microsoft Dynamics GP consulting engineers can help you install, configure and manage the current release of Microsoft Dynamics GP or upgrade efficiently from an earlier version.
Setup Service Microsoft Mac and Linux Desktop
Computer Support For Small Offices Desktop Technology
Progent can deliver a wide array of affordable remote and onsite support services to assist you to install, manage, and troubleshoot desktops and handhelds powered by Microsoft Windows, macOS/OS X, iOS, Android, or Linux.
SQL Server 2019 Always On Availability Groups Integration Support
SQL Server 2019 Reporting Services Integration
Progent's certified SQL Server 2019 experts can help your organization to assess the business case for migrating to SQL Server 2019 and can provide fast remote or onsite access to experts in system design and integration, software development, SQL Server management, and network security.
Engineer Microsoft Windows Server 2008 R2
Windows 2008 R2 Technology Consulting
Microsoft Windows Server 2008 R2 offers high levels of performance, security, availability, expandability, and flexibility that accelerate productivity of local, branch office, and mobile users. Progent's network experts can provide cost-effective remote consulting, troubleshooting, and training services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add significant strategic value to your network.
IT Outsourcing Model Whitepapers
Whitepapers Small Business IT Outsourcing
Progent’s IT outsourcing services provide economical computer support for mid-size companies. Whether it includes planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating a web-based business application, outsourcing your IT technical services can smooth out costs and eliminate uncertainties, allowing IT support expenses to grow in a more moderate and controlled manner than is possible by assembling a large, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets tell you how Progent can help you create a secure and highly available system foundation for your vital Windows-powered business software such as Windows Server 2008, Microsoft Exchange Server 2007, and Microsoft SQL Server 2008.
After Hours Small Business APs Technology Consulting Services
Small Business WAP321 Support and Integration
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, administer, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi Access Points.
Consult QTS/Herakles Data Center
Remote QTS/Herakles Data Center Consultant
The QTS Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS data center as a colocation site or if you are planning on migrating your primary or offsite backup system to the Herakles data center, Progent offers a variety of budget-friendly consulting services that include data center migration, system deployment and upgrades, infrastructure improvements, project management services, virtualization expertise, offsite network monitoring, streamlined network management, application programming, disaster recovery/business continuity solutions, security evaluation, and the use of the Progent Test Lab.
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