Fast and Affordable Remote Help for San Rafael Computer Networks
For companies located in San Rafael or anywhere in California, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security experts to handle advanced security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses since solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or avoiding network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute granularity and clean model for billing avoid situations where fast repairs somehow turn into substantial tabs. Progent's skill at solving problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies which ensure the highest level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to access your environment remotely without violating network security.
Progent's advanced customer support database system includes extensive documentation for the service that Progent's clients have been provided. Progent's authorized consultants have access to the history of services provided to each Progent customer by every consultant. This archive of issues and fixes is structured as a readily exploitable support database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with major technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority response from manufacturers' in-house engineering staff with the result that Progent's online consulting experts are able to find the most efficient resolutions quickly.
Online technical support services offered by Progent to companies in San Rafael and anywhere in the state of California include:
Authorized MS Windows Support
Progent's Microsoft-expert remote service engineers offer computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server integration,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to help you business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop consulting services include providing Microsoft Windows 10 upgrade help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking engineers, and validates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging problems surrounding network planning, integration, administration, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with alternate approaches or locating program updates. Cisco CCIEs provide exceptional value because their broad experience enables them to find solutions for problems rapidly. In common cases, less qualified service providers can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your environment using sophisticated on-line support technology to perform efficient, secure, and affordable analysis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs offer help for the entire range of Cisco's top-selling selection of networking devices by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can improve the safety of your Windows, macOS and OS X, Linux network against assaults or assist your business to recuperate rapidly following a serious breach. Security consulting services offered by Progent cover thorough data security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; building secure techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and establishing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent workflow for restoring applications and services quickly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide phone-based consulting services to address a wide spectrum of information technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy administration in networks that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Major Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your company's ability to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based remote consulting solutions include:
How Your San Rafael Business Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center support programs for companies with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or improving your established organization, identifying or customizing Help Desk application software to handle the unique needs of your business, or providing occasional online staff to work with your in-house Help Desk Call Center team to handle high-demand situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of veteran network experts gives your customers in San Rafael or anywhere in the state of California instant assistance from a dependable technical support group with extensive background offering phone support and online troubleshooting for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a key contributor to company efficiency, and Progent's goal is to fix and not just report technical problems.
- Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online professional engineering support and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom programming, and education offerings, go to Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver businesses in San Rafael, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your computer support is proactive and automated. By detecting possible problems before they result in network outages, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a combination of platforms.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in San Rafael or throughout the state of California, Progent's online computer support engineers are ready to deliver effective and affordable system support the instant your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time that comes with in-person support calls.
Even if your San Rafael office deals with a local freelance consultant or employs a full time IT staff that can handle common computer issues, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to deal with sudden system crises or particularly challenging integration problems.
Features of Progent's Remote Network Support for San Rafael
Progent's online support, remote repair, system security consulting, and system management services offer businesses in San Rafael or throughout the state of California unparalleled leverage for your support budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk call center services and network administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the cost and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in San Rafael and is also ideal for networks in geographic areas of California that lack technicians with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online support on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum charge for online support and requires no monthly retainer for services provided during normal working hours. This protects you from facing big bills for quick fixes.
- Access to Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in designing, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic support offerings include system integration, MS Exchange expertise, system security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in critical business applications. Support available from the Application Experts Team includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project Training
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management Support and Application Development
Apple Macintosh Help
Amazon Marketplace Web Service Application Development
By offering a convenient centralized source for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that address the specific needs of your company.
- Advanced Remote Access Tools
Protected remote access allows Progent's service experts to observe exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise require a costly onsite visit. Cutting-edge online access tools and expert technicians together enable Progent to repair most IT problems rapidly and affordably. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of technical expertise, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, executing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help per minute. Consequently, you are charged just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent faces little competition. Businesses who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.