Fast and Affordable Remote Support for San Rafael California Computer Networks
Immediate Phone Support for San Rafael SystemsFor companies in San Rafael California, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to solve complex networking issues, plus the assistance of CISA and CISSP-certified security experts to help with advanced security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools needed to resolve most network problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you pay only for the support that you receive. In contrast to many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast solutions manage to end up as major invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-tested processes that ensure the highest level of efficiency for online help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's network remotely without violating network security.

Progent's advanced service database system keeps detailed records of the service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance provided to each client by every Progent consultant. This database of problems and repairs is stored as a conveniently retrievable proprietary database that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive technical databases and permit fast access to manufacturers' in-house support staff so Progent's online service specialists can arrive at the best resolutions promptly.

Remote services provided by Progent to businesses in San Rafael California include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS lets you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and enter your password you are asked to verify your identity via a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register several validation devices. For details about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these important areas of information technology enables customers to complete major projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center team of experienced network experts offers your customers in San Rafael California quick assistance from an effective technical support resource with substantial background delivering phone consulting and remote repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to solve and not merely annotate network issues.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering support and training in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, customization, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center2, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in San Rafael California online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can adapt Operations Manager to fit your environment so that your network support is proactive rather than reactive. By detecting emerging problems before they cause full-scale emergencies, automated monitoring can avoid stressful and expensive service crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of platforms.
How Your San Rafael Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in San Rafael California, Progent's phone-based computer support specialists are ready to deliver expert and cost-effective system help whenever your company requires it. Over two decades of offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your San Rafael office works with a regular freelance support technician or employs an in-house IT staff that can handle the majority of network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to handle sudden system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in San Rafael California
Progent's remote technical help services enable your San Rafael organization to have the benefits of immediate, expert network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater strategic worth by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    With most organizations in San Rafael California, nearby computer service providers, whether represented by freelance consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, serious problems can strike when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your local support people. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly way to augment your regular help and to convey useful information to increase your ability to handle downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller businesses often depend on individual freelance service providers. While freelance consultants have smaller overhead than big support organizations and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the lack of backup personnel may require your company to wait for help during an emergency. As your network expands, system downtime and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the business. Such badly built environments need proper assessment, intelligent strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can deliver the stable foundation to handle current business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Vendors
    Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is trying to resell a certain vendor's products. IT consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than a decade of real-world professional background, at the forefront of network service, executing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only world-class technical capability, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits per minute. As a result, you owe just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified restore functions for Microsoft networks. Data Protection Manager 2016 offers application-sensitive backup for key platforms such as Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux VMs, supports VMs hosted by Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of all sizes to plan, implement, administer, and troubleshoot a multi-site backup/restore system built around SCDPM 2016. Progent can assist you to migrate from an older version of DPM or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or provide comprehensive project management support to help you finish your Data Protection Manager 2016 initiative on time and on budget.

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