Fast Online Troubleshooting for San Rafael California Computer Networks
Immediate Online Support for San Rafael NetworksFor organizations in San Rafael California, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISSP-certified cybersecurity experts to help with advanced security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls use up minimal billable minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you receive. Unlike many online service firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven methodologies which ensure the maximum degree of efficiency for remote technical support and repair for information networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to communicate with your computer system remotely without compromising corporate security.

Progent's powerful customer support database application maintains extensive histories for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services delivered to every client by every consultant. This history of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft open up other massive support databases and permit priority response from vendors' in-house product engineers so Progent's remote service specialists can determine optimal resolutions promptly.

Remote support services provided by Progent to customers in San Rafael California include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast recovery of vital files/folders, apps, images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your dynamic information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to focus on line-of-business projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple verification devices. For details about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your company's ability either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk service options for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your established one, selecting or customizing Help Desk Call Center software to address the unique needs of your company, or providing temporary phone support personnel to reinforce your in-house Call Center resources to handle high-demand situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk team of veteran network professionals offers your customers in San Rafael California immediate contact with an effective support group with years of experience offering telephone-based help and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial contributor to business success, and Progent's intent is to fix rather than merely record technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering expertise and education in key business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in San Rafael California remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your business so that your network support is proactive rather than reactive. By exposing looming issues before they cause downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a mix of platforms.
How Your San Rafael Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in San Rafael California, Progent's online computer support specialists can deliver expert and affordable system support the instant your business needs it. More than 20 years of providing online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your San Rafael company relies on a regular independent support technician or maintains an in-house IT staff that can handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the expertise to deal with sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in San Rafael California
Progent's online IT consulting services allow your San Rafael company to experience the advantages of immediate, world-class network support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    With most offices in San Rafael California, local network support resources, whether represented by independent consultants or an internal maintenance staff, can solve typical network problems. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call support experts offer a convenient, quick, and affordable solution to augment your local resources and to convey useful knowledge to improve your ability to deal with downstream issues locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations commonly rely on individual freelance service providers. Although independent consultants have less internal costs than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your network grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a proper infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, stability and expandability problems can hinder the success of the business. Such poorly built environments need careful assessment, smart long-term planning, and wide technical expertise to evolve to a network architecture able to deliver the solid foundation to handle current business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller organizations require advice and technical training to negotiate an increasingly complicated maze of product alternatives capable of accelerating business success and improving productivity. They hardly need a network consultant who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT consulting with the best interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT expertise, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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    MS Communications Server provides IM and Real Presence as part of an extensible, enterprise-grade package featuring enhanced security, transparent compatibility with other Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows cost savings and improved operational efficiencies, enhanced worker output, and better intellectual property protection. MS Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide remote and onsite configuration support and mediation help for your Office Communications Server deployment and can help your organization to assess the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and execute a smooth migration that will add significant strategic value to your IT system

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    Progent's Linux consulting experts provide small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-powered networks. Progent can give your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide range of experience offers you an easy single source to help you build and maintain a protected and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Progent offers cost-effective online support to assist businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, pilot testing, deployment, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies.

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