Fast and Affordable Remote Support for San Rafael California Information Networks
Immediate Remote Help for San Rafael SystemsFor businesses in San Rafael California, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to resolve the majority of information system issues quickly. This lowers direct expenses because solutions use up minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast solutions somehow end up as large invoices. Progent's skill at handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which promote the maximum degree of effectiveness for remote technical support and repair for computer systems of all sizes. Progent's online support team can link to your network remotely without compromising network security.

Progent's powerful customer support database application stores comprehensive documentation for the support that Progent's customers have received. Progent's team consultants have the benefit of the records of services provided to every customer by any consultant. This archive of trouble tickets and repairs is stored as a quickly searchable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with important vendors including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick access to vendors' internal product engineers so Progent's remote consulting specialists can arrive at optimal resolutions in the least time.

Online technical services available from Progent to companies in San Rafael California include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, subscription-based services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it transmits an alarm to your designated IT staff and your Progent consultant so emerging problems can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins designed to work with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of vital files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a different network channel. A wide range of devices can be utilized for this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several verification devices. To find out more about Duo identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a seamless supplement to your corporate network support staff. End user access to the Service Desk, provision of support services, problem escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your core IT support staff, by Progent, or by a combination. Your business has unrestricted flexibility to expand or shrink your part of technical support work as required. Progent provides startup installation and provisioning of the professional services PSA software plus documentation, validation and education. To find out more about ProSight Co-Managed Support, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your dynamic IT network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or modifying Help Desk Call Center application software to handle the special demands of your business, or providing occasional online staff to reinforce your existing Help Desk group to handle unusually busy situations such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in San Rafael California fast access to an efficient support resource with years of background delivering phone help and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a major driver of company performance, and Progent's target is to solve instead of simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group offers phone-based and in-depth consulting expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new deployment of Microsoft System Center2, expand or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in San Rafael California online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to accommodate your environment so your IT maintenance is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and costly service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of OS platforms.
How Your San Rafael Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in San Rafael California, Progent's online network support specialists are ready to provide professional and cost-effective system support whenever your business needs it. More than two decades of offering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your San Rafael organization has a regular freelance consultant or employs an in-house IT staff that know how to deal with common computer problems, Progent's Microsoft certified consultants can offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected network emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Support for San Rafael California
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services give offices in San Rafael California the greatest leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center support and system management, Progent's professionals can deliver your company world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world industry background, at the forefront of network support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT skills, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, is the foundation of Cisco's communications and collaboration solution. Unified CM and Unified CM Express offer a modern IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's CCIE-certified network consultants can deliver efficient and budget-friendly remote and onsite expertise to help businesses of all sizes to create and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and technical support services that deliver optimum business value. Progent's consultants can assist with any aspect of Unified CM setup and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN support, installing Cisco ISR routers with CUBE support, designing UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange Server.

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    VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.

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