Fast and Affordable Online Help for San Rafael California Computer Systems
For organizations in San Rafael California, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced technology required to solve the majority of network problems rapidly. This lowers immediate expenses since service calls use up fewer billable minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization benefits additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where quick fixes somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and field-tested processes which promote the maximum level of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's Technical Response Center to communicate with your company's network remotely without violating system security.
Progent's proven service database application maintains detailed histories of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of all help delivered to every client by any consultant. This history of trouble tickets and solutions is organized as an easily accessible proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's online consulting experts can come up with optimal resolutions promptly.
Online technical services provided by Progent to clients in San Rafael California include:
Authorized Windows Support
Progent's Microsoft-certified remote service professionals can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can help your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop consulting and support services to help your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 integration support as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network engineers, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn challenges occurring in network planning, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their broad experience permits them to find solutions for problems quickly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE engineers can tie into your environment using sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's popular selection of networking products. Cisco networking consulting available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki wireless AP planning and set up, Cisco Aironet Wireless Access Points planning and integration help, Cisco wireless controllers integration consulting, Cisco VPN Consulting support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security solutions that can enhance the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist your company to recover quickly following a damaging penetration. Security support services available from Progent cover thorough information security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm attacks; installing firewalls; establishing secure techniques for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a wide range of computer technologies such as system infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in environments that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent online assistance analyzing anomalies affecting UNIX/Linux networks powered by popular derivatives of UNIX including:
Apple Mac OS X
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and debug their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of computer technology enables customers to complete critical projects within budget and on schedule. Progent's special remote consulting solutions include:
How Your San Rafael Company Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of online desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an effective new Help Desk or revamping your established organization, identifying or customizing Call Center software to meet the special needs of your company, or adding temporary online staff to supplement your existing Help Desk resources to handle unusually busy events such as software transitions, mass updates, or installing brand new applications.
Progent's Help Desk staff of veteran information technology professionals gives your clients in San Rafael California immediate assistance from a large support resource with years of background delivering phone support and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk perception as a solid driver of business success, and Progent's target is to fix instead of just track technical issues.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers expertise, custom development, and training for Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and training services, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent offers businesses in San Rafael California online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By uncovering possible problems before they expand into full-scale emergencies, remote monitoring can avoid inconvenient and expensive service breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or environments powered by a mix of operating systems.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in San Rafael California, Progent's phone-based network support engineers can provide effective and cost-effective IT help whenever your business needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your San Rafael organization relies on a local freelance support technician or maintains a full time IT staff that know how to handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to resolve unexpected network emergencies or especially complex integration problems.
Benefits of Progent's IT Support for Offices in San Rafael California
Progent's online support services enable your San Rafael organization to enjoy the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site support resources
With most businesses in San Rafael California, nearby network support providers, whether consisting of freelance consultants or an in-house maintenance staff, can resolve the majority of technical problems. On the other hand, serious problems can spring up when local resources are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to augment your regular resources and to convey useful knowledge to improve your ability to handle future problems locally.
- Less Reliance on Individual Service Providers
For IT support, smaller organizations commonly rely on individual freelance consultants. While independent consultants have less overhead than big service companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your business grows, network unavailability and trouble with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your network stays up and running.
- Create a Solid Basis for Seamless Expansion
Organizations typically start with an IT system implemented on a modest budget. Without a robust framework, band-aid fixes often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the organization. These badly built environments require careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet current business demands and facilitate downstream expansion.
- Interact with Problem Solvers Instead of Technology Resellers
Smaller organizations require advice and technical education to negotiate an ever more complex maze of product alternatives available for accelerating business success and improving productivity. They do not need a computer consultant who is trying to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the best interests of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent stands out by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast solutions so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can focus on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.