Fast Remote Support for San Rafael California Information Networks
For businesses located in San Rafael California, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.
Progent's remote support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology required to solve most network problems quickly. This lowers direct expenses since service calls use up minimal billable minutes. Online help also avoids the expense of sending an engineer to your site. Your organization benefits additionally with indirect expenses by reducing or eliminating system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced online technical support experience is especially helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing policy for remote help is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you pay just for the services that you receive. Unlike typical online support companies, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick fixes somehow end up as large tabs. Progent's skill at disposing of problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes that promote the maximum level of effectiveness for online technical support and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to connect to your company's computer system remotely without compromising network security.
Progent's advanced technical support reporting system includes comprehensive records for all support that Progent's clients have received. Progent's team consultants have the benefit of the details of services delivered to every client by every engineer. This history of issues and repairs is structured as an easily searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major vendors including Cisco and Microsoft make available additional vast support databases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists can find the best resolutions in the least time.
Remote technical services available from Progent to clients in San Rafael California include:
Certified Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of cost-effective PC desktop support services to help you company to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Windows 10 upgrade support as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for networking professionals, and validates an individual's technical skills at the master level. Cisco CCIEs can resolve the most complex issues occurring in network design, deployment, administration, protection, and repair. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software updates. CCIEs offer excellent cost-effectiveness because their deep experience permits them to resolve problems rapidly. In many instances, less seasoned service providers can wrestle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system via advanced on-line troubleshooting technology in order to perform fast, secure, and economical analysis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of networking products by offering consulting services such as:
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can bolster the immunity of your Windows, macOS and OS X, Linux environment against attacks or help your business to recover rapidly after a serious breach. Security consulting services offered by Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; building secure architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent process for recovering services quickly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent phone-based help troubleshooting anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your San Rafael Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk or improving your current organization, selecting or customizing Call Center software to address the unique needs of your company, or adding occasional phone support staff to work with your existing Call Center resources to deal with unusually busy scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran network professionals offers your computer users in San Rafael California rapid access to a reliable support group with extensive background offering telephone-based support and remote repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk perception as a major enabler of company success, and Progent's intent is to fix and not just record technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides remote professional engineering support and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and education offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in San Rafael California online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network maintenance is proactive and automated. By spotting emerging problems before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For companies and startups in San Rafael California, Progent's online network support specialists can deliver expert and economical IT help whenever your business has to have it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your San Rafael office relies on a regular freelance support technician or maintains an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to fix sudden system emergencies or especially complicated integration problems.
Benefits of Progent's Network Help for Offices in San Rafael California
Progent's online IT consulting services allow your San Rafael organization to experience the benefits of immediate, enterprise-level network support without the cost of maintaining a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and protected. Advantages to your business include:
- Convenient virtual extension of your on-site IT resources
With most companies in San Rafael California, local network service resources, whether consisting of outside consultants or an internal IT staff, can deal with typical network issues. However, serious problems may spring up when local resources are overstretched or absent, and some trouble may stem from IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's online support experts provide a convenient, quick, and economical solution to supplement your local help and to transfer useful information to increase your ability to resolve downstream problems locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller organizations commonly rely on independent freelance service providers. Although freelance service people have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to go without help during an emergency. As your network grows, system unavailability and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve support expertise to make sure your network stays up and running.
- Create a Solid Basis for Smooth Expansion
Companies often start with an IT architecture implemented on a shoestring budget. Without a proper framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and expandability problems can hinder the success of the organization. These badly built environments need proper assessment, smart long-term planning, and wide IT knowledge to evolve to a system architecture that can provide the solid foundation to meet vital business requirements and facilitate future expansion.
- Interact with Solution Providers Rather Than Product Resellers
Smaller organizations require guidance and technical education to negotiate an increasingly complex array of product alternatives capable of promoting business success and enhancing productivity. These companies hardly need a computer engineer who is trying to resell a specific vendor's products. IT consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow companies to escape the limitations of exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, in the trenches of IT service, performing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a consultant with proven methods for using computer knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. As a result, you are invoiced exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service reports sent by every consultant to each customer. The practice of documenting and archiving service activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.