Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time among the most popular solutions for achieving mobile access to email, scheduling, web programs, and other critical business information. Progent offers Sandy Springs, Georgia businesses the services of BlackBerry-premier experts who can assist companies to manage their BlackBerry deployments or transition efficiently to a modern smartphone platform.

As the sophistication of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has become the norm for organizations of all sizes, successful integration and support of RIM BlackBerry technology has grown more challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry handhelds with a variety of email servers and shared databases, small businesses frequently turn to external consulting firms who specialize in BlackBerry installation and troubleshooting.

Progent can provide the expertise of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the need for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, combined with Progent's efficient remote service delivery capabilities, provides small businesses a budget-friendly solution for integrating BlackBerry technology productively into their information network.

Progent's experts can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous releases of BlackBerry and Microsoft software, configure streamlined management tools to enable you to track and control BlackBerry smartphones throughout your company, recommend security policies that are right for your company, develop custom mobile applications, and make sure that your network infrastructure is properly designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
678-436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
404-537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
678-899-6420 Sandy Springs Network Support Services


BlackBerry Enterprise Server Technical Services
The BlackBerry Enterprise Server offers companies a centralized and secure source for integrating BlackBerry wireless devices into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry users to connect to Microsoft Exchange Server, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with workstations to achieve up-to-date information for collaborative programs such a schedules, contact lists, to-do lists, notes, and specialized business software. Thanks to BlackBerry BES Server integration with Exchange Server, mobile workers carrying BlackBerry handsets can have push-based connectivity with Exchange email and to IM-capable applications via Microsoft Communications Server and Microsoft Lync Server integration.

BlackBerry Enterprise Server Support

Progent's BlackBerry-premier engineers can show you how to design, deploy, and troubleshoot BlackBerry Enterprise Server (BES) so you can maximize the productivity of BlackBerry clients, streamline the administration of a BlackBerry solution, and reduce the expense of maintaining a mobile workforce.

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to architecting wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform important procedures including resolving enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing wireless software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to select and implement sensible security options.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant offers support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements analysis, system architecture, deployment planning and implementation, performance tuning, design of a high-availability environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to create a wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, assist you to decide which administration approach and equipment match your needs, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software editions, processors and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run company-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about technical assistance for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Mac networking engineers can help you with a wide array of network infrastructure issues including network architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies such as Voice over IP and fast wireless connectivity. For company networks built solely on Apple Mac OS X or for systems that use a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and size to handle the challenge of planning, configuring, and maintaining a system infrastructure that is reliable, safe, productive and supportive of your business goals. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID non-stop storage products, and Apple's Xsan storage area network solution. Progent can also provide certified experts to support Cisco routers and switches.

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    Progent provides the services of Microsoft and Cisco-Premier network support professionals to show clients economical alternatives to help organizations maximize the value of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's network consultants can assist you to improve your network's e-mail architecture, protection, reliability, throughput, and system administration.

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