Consulting and Technical Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most successful solutions for achieving mobile access to email, calendars, web applications, and other vital business information. Progent offers Sandy Springs, Georgia companies the expertise of BlackBerry-certified consultants who can assist companies to maintain their BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the sophistication of small company IT technology has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has become more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and corporate databases, small businesses often turn to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-premier consultants who can assist small businesses to design, manage, and repair BlackBerry environments economically and effectively, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient remote service delivery capabilities, gives small businesses an economical alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your database and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to monitor and control BlackBerry devices throughout your business, recommend security policies that are right for your business, customize mobile applications, and make sure that your IT network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services


BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry Enterprise Server (BES) gives businesses a single and secure mechanism for incorporating BlackBerry smartphones into their messaging, collaboration, and application environment. BlackBerry Enterprise Server allows wireless BlackBerry clients to connect to Exchange, Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to achieve up-to-date information for applications like schedules, address books, to-do lists, IM, and specialized business software. Due to BlackBerry Enterprise Server integration with Microsoft Exchange Server, users with BlackBerry smartphones can have effortless connectivity with Exchange messages as well as to IM-aware applications via Microsoft Office Live Communications Server and Microsoft Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-premier engineers can help you design, install, and support BlackBerry Enterprise Server so you can optimize the productivity of BlackBerry users, streamline the administration of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.

Professional BlackBerry Technical Support Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to deliver prompt technical help to companies in the Sandy Springs region or anywhere in Georgia. Progent's experienced remote technical support experts have helped businesses resolve computer issues and reduce IT service expenses in every state in the U.S. and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers online consulting support for a broad selection of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to carry out common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, editing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified service professionals can also assist your business to resolve a wide array of problems associated with synchronization, device detection, email consistency, web access, wireless connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide remote help for small company networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support costs at a minimum and, by dealing with problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry consultants can also assist you to use administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Expert
In order to ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.



An index of content::

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    GIAC was founded in 1999 to certify the skill of IT security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the network security services covered under GIAC accreditation such as auditing network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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    Progent's Windows consultants can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 offered by Progent's consultants include Return on Investment analysis, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile management and synchronization, telecommuter access, data and identity security, automated provisioning and management, network design, Wi-Fi support, business continuity planning, custom training for IT support staff and users, and ongoing Call Center support services.

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    Progentís fault tolerant network experts offer non-stop computing support, disaster recovery services, network load balancing, fault-tolerant interoffice access, high-availability Internet connection design, fault-tolerant data center consulting, and other non-stop operations consulting to show your company integrate a non-stop environment for line-of-business applications. Progent possesses the knowledge and experience to develop affordable, high-availability systems by deploying the evolving library of Windows Cluster servers such as Microsoft Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster Server. Progentís Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-location network with a completely redundant Internet connection and intelligent network load balancing.

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    Progent has more than 10 years of experience deploying, maintaining and troubleshooting the core platforms included with System Center and can help you to design, install, maintain, and repair your System Center 2012 R2 ecosystem to optimize the uptime and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can help you to upgrade to the current edition of System Center from an earlier one or from a third-party datacenter management solution to deliver the advantages of best-in-class provisioning, automation, security and compliance, plus datacenter and application availability and performance monitoring.

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    Progent's certified ISA Server consultants have broad experience creating Microsoft-based security solutions for information systems with many locations, remote users, and mission-critical eCommerce applications. A Progent ISA Server consultant is ready to help your small company design and implement a configuration of Microsoft ISA Server 2004 that meets your IT protection requirements without limiting your productivity.

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    The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for testing line-of-business applications, developing cost-effective system upgrade procedures, evaluating and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility issues, and building training environments for new technologies. For Progent customers without sufficient in-house resources to assemble effective pilot systems, the lab cuts capital costs and engineering risk and helps keep critical network initiatives on schedule.

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    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it.

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    Progent's Meraki Wi-Fi AP experts offer remote and on-premises support services to assist organizations of any size to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to create a seamless ecosystem that provides the same access, performance, security compliance, manageability and availability for wired and Wi-Fi clients irrespective of their location or device.

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    Server growth puts pressure on IT budgets and management resources. Server consolidation via a virtual architecture promises lower TCO of servers and faster ROI, more efficient use of servers, streamlined operations, increased system availability, and easier manageability. Typical uses for virtual servers are resource consolidation, low-cost hosts for line-of-business legacy software based on obsolete operating systems, and affordable isolation of program development or pilot testing environments from production systems.

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    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Premier network support experts. With Progent's affordably priced IT service programs, small and midsize businesses can choose a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager to offer small business networks world-class availability, protection, and productivity.

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    Progent's certified IT experts offer Windows Server 2016 migration consulting services to assist businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain failover clusters.

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    Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom mission-critical applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to track your business more thoroughly, transforming uncooked data into useful insights into your business.

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    Microsoft Exchange 2013 includes major enhancements to the functionality of Exchange 2010 and introduces powerful innovations plus a revamped structure. These improvements favorably impact vital facets of IT including ease of administration, availability, compliance, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the possible advantages of migrating to Microsoft Exchange 2013, create an efficient test and deployment plan, and educate your IT team to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable remote consulting and support and management for Microsoft Exchange 2013.

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    Progent can assist your business to evaluate the wealth of subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that transparently integrate local and cloud-based products and services.

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    Progent can provide the services of a CRISC-certified risk management consultant to help you to plan and deploy an enterprise risk management solution based on best practices identified by CRISC and crafted to match your organization's risk tolerance, business goals, and IT budget.

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    Colocation data centers allow companies to share enterprise-class data centers for hosting network equipment that runs vital applications. Progent's Microsoft and Cisco certified IT experts can assist your business with all aspects of your colocation program such as selecting and migrating to a colocation site, creating network topology, defining hardware, on-premises and on-line maintenance, establishing offsite system management, and training your support staff.

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    Microsoft SQL Server 2005 offers indispensable, standardized tools to IT experts and network users, reducing the difficulty of designing, deploying, managing, and accessing company data and database programs in environments ranging from handheld devices to corporate information networks. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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    Progent's Wi-Fi VoIP phone configuration experts offer remote and on-premises support to help you create and administer a Cisco Wi-Fi VoIP phone deployment by providing services that can range from debugging the set up of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

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    Progent's engineers can deliver a variety of technical services to help organizations of all sizes to install, manage, and support networks that include desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can assist to create testing labs to evaluate Microsoft Windows 8.1 and plan and execute Windows 8.1 deployment projects following proven methodologies.

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