Consulting and Technical Support Services for BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless PDAs were once among the most popular solutions for achieving mobile access to messaging, scheduling, web applications, and other vital business data. Progent offers Sandy Springs, Georgia companies the services of BlackBerry-certified professionals who can assist businesses to manage their BlackBerry deployments or transition efficiently to a modern mobile platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for organizations regardless of size, successful integration and maintenance of BlackBerry solutions has become increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and corporate databases, small businesses frequently resort to external support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-premier engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based environments affordably and efficiently, eliminating the need for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of experience, coupled with Progent's proven remote service delivery model, provides small companies an economical solution for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's consultants can assist your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure streamlined management tools so you can track and support BlackBerry devices across your company, recommend security policies that are right for your company, customize wireless software, and make sure that your network architecture is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Atlanta Onsite IT Consulting
Progent locations in the Atlanta Metro Area

City Street Address Contact Information
Atlanta 235 Peachtree Street NE
Suite 400
Atlanta, Georgia 30303
Sales Phone: 404-537-1318

Link: Atlanta Network Support Services
Alpharetta 11175 Cicero Drive
Suite 100
Atlanta, Georgia 30022
Sales Phone: 720-263-4433

Link: Alpharetta Network Support Services
Sandy Springs One Glenlake Parkway
Suite 650
Atlanta, Georgia 30328
Sales Phone: 678-899-6420

Link: Sandy Springs Network Support Services

Technical Help for BlackBerry BES Server
BlackBerry BES Server streamlines management and support of RIM BlackBerry devices, providing a single platform for controlling critical jobs like device installation, upgrades, and retirement while also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Exchange Server, Groupwise, or Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server offers a variety of data protection capabilities starting with advanced data encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in selecting levels of protection to meet the special requirements of your environment. Progent's BlackBerry certified engineers can help you to choose powerful security functions and enable them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost smartphone
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BES Server also provides flexibility in determining how to keep BlackBerry users from installing or executing unsecure or unauthorized software. Progent can help you to choose protective processes like:

  • List precisely which applications are permitted on the device
  • Block external programs from allocating non-volatile memory on the smartphone
  • Determine what resources external applications can access on the device
  • Limit the kinds of access third-party programs running on the smartphone can establish
  • Block all third-party software from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry consulting skills span areas from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to perform common support functions such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters and auto-signature, changing user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's seasoned experts can also assist you to resolve a wide range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in delivering countrywide online help for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs at a minimum and, by solving issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation problems, registering and removing BlackBerry device clients, setting activation passwords, implementing over-the-air program loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES environment and help you to define and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and document a wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs assessment, solution architecture, installation strategy and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical objectives and to design a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which management approach and equipment meet your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, server hardware and mass storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry consultant can help you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Consultant
To contact Progent about engineering help for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.