Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business data. Progent can provide Sandy Springs, Georgia companies support from BlackBerry-certified professionals who can assist companies to maintain existing BlackBerry environments or transition efficiently to a current mobile platform.

As the complexity of small business networks has increased, and as the demand for world-class security, reliability, and recoverability has become the norm for organizations of all sizes, effective deployment and support of RIM BlackBerry technology has grown increasingly challenging. To handle areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and shared databases, small organizations often turn to external consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the requirement for an internal BlackBerry solutions expert and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's efficient online service delivery model, provides small businesses an economical solution for incorporating RIM BlackBerry technology seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your database and email systems operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your company, define security policies that are right for your company, customize mobile applications, and ensure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and thoroughly.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Atlanta Onsite IT Consulting
Progent locations in the Atlanta Metro Area

City Address Phone Link
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, Georgia 30303
404-537-1318 Atlanta Network Support Services
Alpharetta 11175 Cicero Drive, Suite 100
Atlanta, Georgia 30022
720-263-4433 Alpharetta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Atlanta, Georgia 30328
678-899-6420 Sandy Springs Network Support Services

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of BlackBerry smartphones, offering a centralized platform for controlling key jobs like smartphone installation, updates, and retirement while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry BES Server includes a variety of security capabilities starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in adjusting levels of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can help you to select powerful security features and activate them remotely. Examples of these over-the-air configurable security features are:

  • Disable a device
  • Erase data from a misplaced or stolen smartphone
  • Disable Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also provides versatility in determining ways to prevent mobile users from installing or executing unsecure or unauthorized programs. Progent can assist you to select blocking processes such as:

  • Specify exactly which programs are allowed on the device
  • Prevent external applications from allocating non-volatile storage on the smartphone
  • Select which functions external applications can access on the device
  • Restrict the kinds of access external programs running on the BlackBerry device can establish
  • Prevent all external programs from being installed or executed on the BlackBerry device

Professional BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are available online to provide expert technical help to companies in the Sandy Springs region or anywhere in the state of Georgia. Progent's seasoned online consulting team has helped IT organizations solve computer problems and reduce IT service expenses in each state in the country and built a substantial following of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers online assistance for a broad selection of issues associated with BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Important BlackBerry credentials earned by Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, implementing wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and assist you to select and install appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, troubleshoot, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry technology include business and network needs analysis, solution design, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational objectives and to create a wireless solution that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration approach and physical components match your requirements, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices concerning alternatives for software versions, processors and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can help your company to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security specialists to run network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Expert
If you wish to ask Progent about consulting expertise for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.