Expanding your at-home workforce can have a major impact on IT infrastructure, security/compliance, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Sandy Springs organization to pick the right tools and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from as-needed expertise for getting you past challenging IT roadblocks to full project management to help you successfully complete mission-critical initiatives.

Progent's consultants can help Sandy Springs, Georgia companies to succeed with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from major vendors support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both onsite workers and at-home workers. Many organizations utilize a mix of conferencing products to meet the needs of their different partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the productivity of your remote workforce.

  • Skype for Business is Microsoft's leading unified communications product that enables presence, instant messaging, audio and video conferencing plus the transparent integration of these functions within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified specialists who can assist you to set up and manage Skype for Business clients to support your at-home workforce. To learn more about Progent's support expertise for Skype for Business, refer to Skype for Business integration experts.
  • FaceTime is Apple's group video phone app for compatible iOS, iPadOS, iPod and Mac devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 concurrent users for voice/video calls. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides online conferencing for most computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Webex as well as for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conferencing, contacts, and information with capabilities that include voice/video calling, persistent chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging services for these products and assist your business to tune your WAN architecture to host them.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing a productive work-from-home solution for your Sandy Springs, Georgia company, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent's Cisco-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, setting up SIP gateways, installing ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

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    System Center 2016 provides major improvements for managing hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting team can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

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    VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

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    Consultants ISSAP Certified Cybersecurity

    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through thorough examination and extensive experience with network security design. ISSAP security experts have in-depth knowledge of access management systems and techniques, phone system and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security specialists can assist your company with all phases of secure network architecture.

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  • Setup and Support Cisco Firewall integration
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    Progentís certified Cisco IT security consultants offer expert PIX and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, performance, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a hardened, specially designed platform, minimizing possible OS-specific security holes.

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    In conducting IT projects for corporate customers, Progent uses a structured approach based on defined milestones so as to meet budgetary, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, design proposals, test models, design tuning, and professional deployment. All facets are recorded to provide a comprehensive summary of IT services performed and to assist in downstream network support.

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    24-7 Exchange Email Hosting Consultants

    Progent's Microsoft Exchange Hosting Support Services offer an enterprise-class data center that features backed-up power and cooling systems, round-the-clock site security and IT support center, plus failover access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are configured as virtualized servers for service continuity, smooth expandability, and fast restoration. Progent's services feature integration with your network, access to mobile computing devices, automated tracking of efficiency and security, spam protection, security update and revision control, Contact Center support, daily backup, and full messaging management services.

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  • Outsourcing SMS Server Upgrade
    24x7 SMS Server 2003 Migration Onsite Technical Support

    Progentís Microsoft-certified consultants offer small and mid-size companies enterprise-grade consulting support for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration management. Configuration Manager is the new name for the update management solution formerly called Systems Management Server. System Center Configuration Manager offers a variety of new features to SMS Server 2003 such as comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager economically for automated OS and application installation, security patch control, software tracking, and licensing compliance. Progent's consultants can also help your company to migrate efficiently from Microsoft Systems Management Server to System Center Configuration Manager.

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  • SCCM Upgrade Configuration
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    Configuration Manager automates software provisioning and updating, simplifies compliance settings control, inventories network resources, guards against company data leakage, provides health monitoring, enables secure end-user self service, and delivers a common control mechanism for managing multi-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help you with any aspect of designing, installing, operating and repairing a SCCM solution for on-premises, cloud-based, or hybrid networks.

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    Progent's seasoned solution designers and programmers can help your company to create customizations to Microsoft Dynamics GP that support the unique requirement of your business while retaining the advantages of seamless Windows integration and connectivity. Progent can also provide help with a variety of development technologies that can be utilized to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier with VBA, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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  • Online HelpDesk Call Center Online Technical Support
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    The Helpdesk service delivery structure adopted by Progent gives small companies an effective alternative to dependence on freelance consultants by offering extensive expertise accessible to numerous engineering groups, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling the most intractable problems, service consistency and dependability, quick follow through overseen by seasoned support administrators, a choice of convenient techniques for requesting support tasks, and a high level of process visibility enabled by ticket tracking and accessible through a web portal.

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  • SQL Server Technical Support
    Migration Consulting SQL Server 2008

    SQL Server 2005 delivers powerful, standardized tools to computer experts and information workers, reducing the complexity of designing, deploying, managing, and using company data and database programs on platforms ranging from handheld devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and wide knowledge in designing and deploying data-driven, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background involving Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.

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