Fast Online Help for Sandy Springs Information Networks
For companies located in Sandy Springs or anywhere in Georgia, Progent provides online help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage because they have the real-world experience and are equipped with the advanced technology required to solve most information system issues quickly. Efficient support reduces direct costs since solutions use up minimal chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast solutions manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and field-tested methodologies that promote the highest level of efficiency for remote technical support and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to communicate with your company's environment without violating network security.
Progent's proven service reporting system keeps extensive records describing all support that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each customer by any Progent engineer. This archive of anomalies and fixes is stored as a conveniently retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other massive technical databases and allow quick access to vendors' internal product engineers so Progent's online service experts can find optimal solutions promptly.
Remote support services offered by Progent to companies in Sandy Springs and throughout the state of Georgia include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of cost-effective desktop consulting and support services to help your company to deploy, configure, repair, and manage workstations and notebooks powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and certifies an individual's technical knowledge at the expert level. CCIEs can deal with the most difficult challenges encountered in network planning, integration, management, compliance, and repair. CCIEs operate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional value because their broad expertise permits them to fix problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE consultants can interface to your network using the latest remote support tools to provide efficient, safe, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's CCIEs can provide help for the complete line of Cisco's top-selling selection of infrastructure devices by offering consulting services that include:
CISM and CISSP Premier Network Security Consultants
Progent's certified CISSP and CISSP-ISSAP security and compliance experts offer a range of security solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against assaults or assist your business to recuperate rapidly after a serious breach. Security support services offered by Progent include: in depth information security and compliance analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure techniques for off-site and mobile communication; protecting your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine local IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services quickly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad array of computer technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also help with migration from older applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the world's top corporations. The ProSight series of network monitoring and management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Sandy Springs Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all facets of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in Sandy Springs or anywhere in the state of Georgia fast contact with an efficient technical support resource with substantial background providing phone support and online repair service for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a solid enabler of business success, and Progent's goal is to resolve instead of just record network issues.
- Business Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply online advanced consulting expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering potential issues before they grow into downtime, proactive monitoring can minimize stressful and expensive service failures. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks powered by a combination of OS platforms.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Sandy Springs or throughout the state of Georgia, Progent's phone-based computer support engineers are ready to provide professional and economical IT support the moment your business has to have it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.
Even if your Sandy Springs company relies on a regular independent consultant or maintains an in-house IT staff that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or particularly complex integration projects.
Features of Progent's Remote Computer Services for Sandy Springs
Progent's online help, Internet-based repair, network security consulting, and network administration services give businesses in Sandy Springs or throughout the state of Georgia the greatest leverage for your IT investment. Whether you require occasional telephone support and remote troubleshooting or full-time Help Desk services and system administration, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the expense and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Sandy Springs and is also ideal for networks in geographic regions of Georgia that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a broad array of Microsoft support tools, technical databases, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online help and requires no periodic subscription fee for support services delivered during regular working hours. This saves you from paying big bills for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, Microsoft Exchange expertise, corporate security design, and shared Help Desk services. Progent's Experts group can provide world-class consulting support for specific application areas. Help offered by the Application Experts Team includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Project Management and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop resource for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- Advanced Online Access Software
Protected online access permits Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive personal service call. Sophisticated online connectivity software and experienced technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Service for High System Availability
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious offices whose clients need immediate access to a Help Desk Call Center with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Technical Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of hands-on industry experience, at the front lines of network support, executing a wide variety of IT projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Companies who utilize trusted freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.