Fast Online Help for Sandy Springs IT Networks
For businesses in Sandy Springs or anywhere in Georgia, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, plus the services of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support engineers offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your company benefits even more with indirect costs by minimizing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support experience is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.
Progent's billing policy for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast fixes somehow end up as major tabs. Progent's skill at dealing with problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and proven processes which promote the maximum level of effectiveness for remote consulting and troubleshooting for IT networks of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to link to your company's network remotely without compromising system security.
Progent's powerful customer support reporting system maintains thorough histories describing the service that Progent's customers have received. Progent's staff service personnel have access to the history of assistance rendered to each Progent customer by every Progent engineer. This history of anomalies and resolutions is structured as a quickly accessible support database that allows Progent's online support experts to communicate their experiences company-wide to make sure that the value of Progent's support services grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow quick access to manufacturers' in-house product engineers so Progent's remote service specialists are able to find the most efficient resolutions in the least time.
Online technical services offered by Progent to companies in Sandy Springs and throughout the state of Georgia include:
Certified Microsoft Windows Support
Progent's Microsoft-certified online service experts can deliver computer problem solving and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration expertise, Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to assist you business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest recognition for network professionals, and validates a consultant's technical skills at the expert level. Cisco-qualified CCIEs can deal with the most complex challenges surrounding network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional value because their depth of experience permits them to resolve problems quickly. In many instances, less seasoned engineers can struggle for hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your computer system via sophisticated on-line troubleshooting tools to provide quick, secure, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs can provide assistance with all of Cisco's top-selling selection of networking products by delivering consulting services such as:
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection services that can strengthen the safety of your Windows, Apple macOS and OS X, or Linux network against internal or external threats or assist you to recover rapidly following a serious penetration. Security support services available from Progent cover in depth information security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; defending your email system against spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Progent can provide expert online consulting services to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine on-premises IT assets as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and test a consistent process for recovering services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer remote consulting services to cover a broad array of information technologies such as system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight series of outsourced network management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term development or consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Sandy Springs Company Can Contact Progent's Remote Support Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top PSA tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned information technology consultants offers your customers in Sandy Springs or anywhere in the state of Georgia instant communication with an effective support resource with extensive background delivering telephone-based support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial driver of company performance, and Progent's target is to resolve instead of just track network problems.
- Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts Group provides phone-based advanced engineering expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into full-scale emergencies, system monitoring can head off disruptive and expensive network crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of OS platforms.
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent.
For businesses and startups in Sandy Springs or anywhere in the state of Georgia, Progent's online computer support specialists can deliver professional and affordable system support whenever your company needs it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Sandy Springs organization relies on a local freelance support technician or maintains a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can provide an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to handle sudden system crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Sandy Springs
Progent's online help, remote repair, system security expertise, and network administration services give businesses in Sandy Springs or anywhere in the state of Georgia the greatest leverage for your IT budget. Whether you need occasional telephone support and remote network repair or full-time Help Desk call center support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to companies in Sandy Springs and is also ideal for customers in more remote areas of Georgia that lack technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has access to a broad range of Microsoft support tools, service databases, and continuing education.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you receive. Progent requires no minimum charge for online help and requires no periodic retainer for support services delivered during normal working hours. This keeps you from paying big bills for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers the services of on-staff specialists who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's basic support offerings include system integration, MS Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Software Programming
MySQL Management Support and Software Development
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that meet the specific needs of your company.
- Advanced Online Access Software
Protected online access permits Progent's support experts to see exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise require a costly personal service call. Sophisticated remote access software and expert technicians together enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in online troubleshooting and automated system analysis.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Support for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of enterprise networking allow companies to avoid the limitations of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Network Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, in the trenches of IT service, performing a wide range of technical projects for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. As a result, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more robust, protected, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.