Immediate Online Help for Sandy Springs Georgia Computer Systems
Fast Remote Support for Sandy Springs SystemsFor organizations located in Sandy Springs Georgia, Progent provides online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote support experts offer exceptional value because they have the practical experience and have access to the sophisticated technology required to solve the majority of network problems quickly. Efficient support reduces immediate costs because solutions require minimal chargeable minutes. Remote help also eliminates the cost of sending a consultant to your location. Your organization benefits even more in incidental costs by reducing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you receive. Unlike many online service firms, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions somehow end up as substantial invoices. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes that allow the maximum level of effectiveness for online technical support and repair for computer networks of all sizes. Progent's online support team can link to your company's computer system remotely without breaching network security.

Progent's sophisticated service database application includes thorough documentation of all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services delivered to each client by any engineer. This database of issues and repairs is stored as a conveniently retrievable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft make available other vast technical databases and allow priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to determine the best resolutions promptly.

Online technical services provided by Progent to companies in Sandy Springs Georgia include:

ProSight Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, subscription-based services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services covers all critical aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by providing an environment for performing common time-consuming jobs. These include health checking, update management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT staff and your assigned Progent consultant so that emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS helps you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A wide selection of out-of-band devices can be utilized for this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Service Desk provides a transparent extension of your core network support staff. Client interaction with the Service Desk, provision of technical assistance, escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the service database are consistent regardless of whether incidents are resolved by your in-house network support resources, by Progent's team, or both. You have complete flexibility to expand or reduce your share of support work as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education. For details about ProSight Shared Call Desk, go to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic information system. In addition to maximizing the security and reliability of your IT network, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk support programs for companies with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk consulting expertise can support you in building an effective new Call Center or revamping your established organization, identifying or enhancing Help Desk software to meet the special needs of your corporation, or providing occasional phone support personnel to supplement your in-house Call Center resources during demanding situations such as software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned information technology experts provides your customers in Sandy Springs Georgia quick contact with an effective technical support group with substantial experience offering telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's target is to solve rather than merely document network problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver companies in Sandy Springs Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering possible problems before they expand into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by a mix of OS platforms.
How Your Sandy Springs Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Sandy Springs Georgia, Progent's phone-based network support specialists are ready to provide expert and economical IT help the instant your organization needs it. Over 20 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Sandy Springs business works with a local independent support technician or employs an in-house IT staff that can handle ordinary network issues, Progent's Microsoft certified engineers are available to provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to resolve sudden system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Companies in Sandy Springs Georgia
Progent's remote IT consulting services enable your Sandy Springs organization to realize the benefits of immediate, expert network support without the cost of managing an in-house IT staff. Your network will derive greater business value by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most offices in Sandy Springs Georgia, nearby network support resources, whether represented by freelance consultants or a full-time IT staff, can resolve typical network issues. On the other hand, serious problems might occur when local resources are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts give you an easy, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your ability to handle downstream issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance service people carry smaller overhead than big service firms and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of reserve personnel may require your company to go without help during an emergency. As your business grows, system unavailability and trouble with vital software are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses often start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and scalability issues can hinder the productivity of the organization. These poorly built systems require proper analysis, smart strategic planning, and extensive IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller organizations need advice and technical training to navigate through an increasingly complicated maze of product alternatives capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry background, in the trenches of IT support, executing a wide range of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no retainer for services provided during normal working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering high-value skills where Progent faces few competitors. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be proactive instead of reactive. By revealing potential problems before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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