Fast and Affordable Remote Help for Sandy Springs Georgia Information Networks
Urgent Phone Technical Support for Sandy Springs NetworksFor companies located in Sandy Springs Georgia, Progent provides remote help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology required to resolve most information system problems rapidly. Efficient support lowers direct expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally in incidental costs by minimizing or eliminating system downtime and related losses stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is particularly valuable for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many online service companies, Progent requires no service activation charge or minimum fees. Progent's per-minute billing unit and clean policy for pricing avoid scenarios where quick solutions manage to turn into substantial tabs. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of customized technologies and proven methodologies that ensure the highest level of efficiency for remote consulting and repair for IT systems of all sizes. Progent's remote service group can link to your computer system without violating network security.

Progent's sophisticated customer support database application stores thorough documentation for all service that Progent's clients have received. Progent's team consultants have access to the records of assistance provided to each client by any Progent engineer. This archive of issues and repairs is structured as an easily accessible support knowledge base that enables Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft open up additional extensive technical databases and permit priority access to vendors' in-house product engineers so Progent's remote service specialists can find the most efficient solutions promptly.

Remote support services available from Progent to customers in Sandy Springs Georgia include:

ProSight Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, subscription-based services designed to allow small and mid-size businesses to utilize the same cutting-edge IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These include health checking, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it transmits an alarm to your designated IT management staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and allow transparent backup and rapid recovery of important files/folders, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm who you are via a device that only you possess and that is accessed using a different network channel. A wide range of devices can be used as this second means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Center Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your core network support staff. End user interaction with the Service Desk, provision of technical assistance, escalation, trouble ticket creation and tracking, performance measurement, and maintenance of the service database are consistent whether issues are resolved by your corporate IT support organization, by Progent, or both. You have unrestricted versatility to extend or reduce your part of technical support activity as required. Progent takes care of startup installation and onboarding of the professional services automation software plus documentation, validation and training. For more information about ProSight Co-Managed Support, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack progression including blocking, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent's Help Desk consulting support can assist you in creating an efficient new Call Center or improving your existing one, evaluating or customizing Help Desk application software to address the unique needs of your corporation, or adding temporary phone support staff to work with your existing Call Center team to deal with high-demand scenarios such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Sandy Springs Georgia fast communication with an effective technical support group with extensive background providing phone help and remote diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center recognition as a solid enabler of business performance, and Progent's goal is to resolve rather than just track network issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers remote advanced engineering support and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of Microsoft System Center2, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Sandy Springs Georgia remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your environment so your IT support is proactive rather than reactive. By exposing looming problems before they evolve into network outages, system monitoring can avoid stressful and costly information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support a variety of OS platforms.
How Your Sandy Springs Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Sandy Springs Georgia, Progent's online computer support engineers can deliver expert and economical IT support the instant your business needs it. Over 20 years of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Sandy Springs company works with a local freelance consultant or maintains an in-house IT staff that know how to handle day-to-day network problems, Progent's Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Businesses in Sandy Springs Georgia
Progent's remote IT consulting services enable your Sandy Springs company to have the advantages of on-call, enterprise-level network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by becoming more reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Sandy Springs Georgia, local computer support resources, whether represented by outside consultants or a full-time IT staff, can deal with typical technical issues. On the other hand, serious problems might strike when local support personnel are too busy or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals offer an easy, quick, and budget-friendly solution to augment your local resources and to convey useful information to increase your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller offices often rely on individual freelance service providers. While independent service people carry less overhead than larger support organizations and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the lack of backup personnel may force your business to wait for help during an IT crisis. As your business grows, network downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an information architecture implemented on a shoestring budget. Without a proper infrastructure, slap-dash repairs often get piled onto a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the business. These badly built environments require careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure able to deliver the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of technology options capable of promoting business growth and improving efficiency. They hardly need a network consultant who is trying to resell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with enterprise networking allow companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



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    Integration Remote NinjaOne Server Management

    A centerpiece of Progent's Network Operations Center (NOC) is its powerful integration of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerts and rapid incident response.

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