Fast Online Troubleshooting for Sandy Springs Georgia Information Networks
Urgent Remote Support for Sandy Springs SystemsFor businesses located in Sandy Springs Georgia, Progent provides remote technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with high-level security design and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage because they have the real-world background and are equipped with the advanced tools required to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions accumulate fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick fixes manage to turn into substantial bills. Progent's skill at solving problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that permit the highest level of effectiveness for online engineering help and repair for computer networks of any size. Progent offers safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's environment without violating network security.

Progent's powerful customer support database system stores extensive documentation of the support that Progent's clients have received. Progent's staff service personnel have access to the specifics of support provided to every Progent client by any Progent engineer. This archive of problems and fixes is organized as a readily searchable proprietary knowledge base that enables Progent's online support engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with major technology companies such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online service specialists can arrive at the most efficient resolutions in the least time.

Remote technical support services offered by Progent to businesses in Sandy Springs Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract IT programs. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent's Call Center consulting expertise can assist you in creating an efficient new Call Center or improving your current organization, selecting or customizing Help Desk software products to address the particular demands of your company, or providing temporary online staff to supplement your in-house Call Center team to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Sandy Springs Georgia immediate access to an efficient support resource with years of experience providing telephone-based support and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a key contributor to business productivity, and Progent's target is to solve and not just document IT issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced consulting support and training in key business application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read more information concerning Progent's expertise, custom programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Sandy Springs Georgia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so your network support is proactive and automated. By exposing potential issues before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive network crises. Progent can also assist with network monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that incorporate a variety of platforms.
How Your Sandy Springs Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Sandy Springs Georgia, Progent's online network support specialists can provide effective and economical IT support the moment your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity tools to solve IT problems quickly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Sandy Springs office deals with a regular independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the experience to deal with sudden system emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Businesses in Sandy Springs Georgia
Progent's online technical help services allow your Sandy Springs company to enjoy the benefits of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most businesses in Sandy Springs Georgia, local network support resources, whether made up of independent consultants or an internal IT staff, can handle typical technical problems. However, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service people. In these cases, Progent's online support professionals offer a convenient, fast, and budget-friendly solution to supplement your regular resources and to transfer valuable information to increase your ability to resolve downstream issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on independent freelance consultants. While freelance service people carry less internal costs than big service organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of fallback help may force your company to go without assistance during an emergency. As your business expands, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service expertise to make sure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Expansion
    Companies typically start with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. Such badly built environments require proper analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller offices need guidance and technical education to negotiate an ever more complicated array of product options capable of promoting business growth and enhancing productivity. Businesses do not need a network consultant who is trying to resell a specific vendor's products. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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    Progent's Microsoft-certified consulting engineers can help you to assess the benefits of Microsoft Exchange 2010 for your business and can assist you to design and carry out an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide fast payback by improving your productivity, cutting the cost of hardware and support, simplifying management, and integrating your vital communications platforms.

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