Fast and Affordable Remote Support for Sandy Springs Computer Networks
For organizations located in Sandy Springs or anywhere in Georgia, Progent offers online help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and diagnostic jobs.
Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of information system problems quickly. Efficient support lowers immediate expenses since solutions use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company benefits even more with incidental costs by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially important for businesses that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be useful.
Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are billed just for the services that you receive. Unlike many online support firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and clean model for pricing save you from situations where fast fixes manage to end up as large bills. Progent's skill at disposing of problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes that permit the highest degree of efficiency for remote help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's Technical Response Center to access your system without breaching system security.
Progent's advanced customer support reporting application keeps thorough histories of all service that Progent's customers have received. Progent's staff service personnel have access to the details of assistance rendered to each Progent client by any Progent consultant. This archive of trouble tickets and resolutions is stored as a conveniently exploitable support database that enables Progent's remote support professionals to share their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional massive technical databases and allow fast access to vendors' internal support staff so Progent's remote service specialists are able to find the best resolutions promptly.
Online support provided by Progent to customers in Sandy Springs and throughout the state of Georgia include:
Certified Windows Support
Progent's Microsoft-premier online service experts can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 design, SharePoint 2016 migration and hybrid integration consulting services, Skype for Business migration support, Microsoft Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop support services to assist you business to deploy, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 migration support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the premier recognition for networking engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most complex challenges encountered in network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs provide excellent value since their broad experience allows them to resolve problems quickly. In typical instances, less experienced consultants can struggle for hours or even days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system by means of sophisticated on-line support tools in order to perform fast, secure, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure devices by delivering consulting services that include:
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of security solutions to strengthen the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate rapidly following a serious penetration. Security support services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; integrating firewalls; building secure mechanisms for remote and mobile communication; protecting your email system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online support to help organizations of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer phone-based support services to cover a broad range of computer technologies such as system architecture, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services covers all key areas of information technology including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the engineers involved. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online engineering services include:
How Your Sandy Springs Company Can Contact Progent's Online Service Professionals
Call Center Services
Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to build and maintain an internal Call Center but who want fast response from an efficient Call Center with proficient telephone support as well as the expertise to escalate complex tasks to high-level consultants.
Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or enhancing Help Desk software to handle the unique needs of your business, or providing temporary phone support staff to supplement your existing Call Center group to handle high-demand events such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran network professionals provides your customers in Sandy Springs or anywhere in the state of Georgia immediate assistance from a dependable network service group with substantial background providing phone support and remote diagnostics for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant contributor to company success, and Progent's aim is to fix instead of just annotate IT problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Team can supply remote and in-depth engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Sandy Springs, or anywhere in the state of Georgia, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to fit your business so your computer support is proactive and automated. By uncovering looming problems before they cause full-scale emergencies, remote monitoring can avoid inconvenient and expensive service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by a combination of OS platforms.
To get in touch with Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and startups in Sandy Springs or throughout the state of Georgia, Progent's phone-based computer support specialists are ready to provide effective and affordable IT support whenever your organization needs it. Long experience providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to solve IT problems rapidly while eliminating the expense and lost time that comes with on-site service calls.
Even if your Sandy Springs organization deals with a local independent consultant or maintains a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Offices in Sandy Springs
Progent's remote IT consulting services allow your Sandy Springs organization to enjoy the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by being increasingly available, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most businesses in Sandy Springs and throughout Georgia, nearby computer support providers, whether made up of independent consultants or an in-house IT staff, can resolve typical technical issues. However, major troubles sometimes occur when local resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service people. In these situations, Progent's on-call support specialists offer an easy, quick, and economical solution to supplement your local resources and to transfer valuable information to increase your capability to resolve downstream problems in-house.
- Less Dependence on Freelance Service Providers
For network support, smaller offices often rely on individual freelance consultants. While freelance service people carry smaller internal costs than larger service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your network grows, network downtime and trouble with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system is always available.
- Build a Solid Foundation for Seamless Growth
Organizations often start with an IT system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and expandability problems can hinder the success of the organization. These poorly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a network infrastructure able to deliver the solid foundation to handle critical business demands and ease downstream growth.
- Work with Problem Solvers Instead of Product Resellers
Smaller companies need guidance and technical training to navigate through an increasingly complicated maze of technology options available for promoting business growth and improving efficiency. These companies hardly need a network engineer who is trying to sell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling just services rather than products. This enables Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT expertise, refined support software, and understanding of enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house resources.
Progent stands out by offering:
How Does My Business Begin Getting Remote Technical Help from Progent?
- Certified Expertise in Microsoft's Full Range of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment consulting, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no retainer for support services provided during regular working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Complete Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by every staff member to every customer. The practice of detailing and archiving support records results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.