Fast and Affordable Online Troubleshooting for Sandy Springs Computer Systems
For organizations located in Sandy Springs or anywhere in the state of Georgia, Progent offers online technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value because they have the real-world experience and have access to the sophisticated technology needed to resolve most information system issues rapidly. This lowers direct costs because service calls accumulate minimal billable minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your organization benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be useful.
Progent's billing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you actually get. Unlike many remote support firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick solutions manage to end up as big invoices. Progent's skill at dealing with technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven methodologies that allow the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to link to your company's environment remotely without violating system security.
Progent's proven technical support database application keeps comprehensive records for all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help provided to every customer by every Progent consultant. This database of anomalies and repairs is structured as a quickly exploitable internal database that enables Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's extensive list of accreditations and working relationships with key vendors including Cisco and Microsoft open up additional vast technical knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best solutions quickly.
Remote technical services offered by Progent to customers in Sandy Springs and anywhere in the state of Georgia include:
Certified Windows Support
Progent's Microsoft-certified online service engineers can provide network repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support professionals who can help you with a broad range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2013 application development,
Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of affordable desktop support services to help your company to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and certifies a person's technical skills at the master level. Cisco CCIEs know how to handle the most difficult issues associated with network design, deployment, administration, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management tools and developing workarounds or identifying program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to resolve problems quickly. In common cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your environment by means of advanced remote troubleshooting tools to perform fast, safe, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity devices. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Cisco Nexus switch consulting services, Meraki switches integration, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point planning and configuration, Aironet Wireless Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Qualified System Security Engineers
Progent's certified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions that can enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your business to recover rapidly following a damaging penetration. Security services offered by Progent include: thorough information security and compliance assessment utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building safe techniques for off-site and mobile connectivity; defending your email system against spam and directory harvest attacks; and initiating 24x7 network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting support to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to cover a broad range of computer technologies including network architecture, email systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware consolidation and easy management in environments that include Linux and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's top corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major projects economically and on time. Progent's project-based remote consulting solutions include:
How Your Sandy Springs Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the money or time to build and maintain an internal Call Center but who require fast access to a reliable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level engineers.
Progent's Help Desk consulting support can assist you in building an effective new Help Desk or revamping your existing organization, identifying or customizing Help Desk Call Center application software to handle the unique demands of your business, or providing occasional online staff to work with your internal Call Center group to deal with unusually busy situations like software transitions, major updates, or installing brand new business software.
Progent's Help Desk staff of veteran network experts gives your workers in Sandy Springs or anywhere in the state of Georgia quick assistance from a large network service resource with extensive experience delivering phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's intent is to resolve rather than just report technical issues.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts Group can supply phone-based and in-depth engineering support and training in specific application areas such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting expertise, programming, and education for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom development, and training services, see Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they result in network outages, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks based on multiple operating systems.
To get in touch with Progent about emergency phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Sandy Springs or throughout the state of Georgia, Progent's online network support engineers are ready to provide expert and economical system help the instant your organization needs it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.
Even if your Sandy Springs office has a local freelance consultant or employs a full time organization that can deal with the majority of network issues, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to fix sudden network crises or especially complicated integration problems.
Details of Progent's Remote Computer Support for Sandy Springs
Progent's phone support, Internet-based repair, system security expertise, and network administration services give offices in Sandy Springs or throughout the state of Georgia unparalleled leverage for your support budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your business enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Sandy Springs and is also ideal for networks in geographic areas of Georgia that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and on-going education.
- By the Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute basis, so you are charged only for the support you receive. Progent has no minimum charge for phone support and requires no periodic retainer for services delivered during regular working hours. This protects you from paying big bills for quick repairs.
- Access to Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide access to authorized professionals with skill in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of technology integration, MS Exchange Server expertise, network security planning, and Help Desk outsourcing support. Progent's Experts group offers in-depth consulting support in specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Help
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Help
MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Application Design
Apple Macintosh Consulting
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the special requirements of your business.
- Sophisticated Remote Access Tools
Protected remote access permits Progent's support experts to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise require a costly personal service call. Sophisticated remote access tools and experienced technicians combine to allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for High System Uptime
For companies with vital applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing services are intended specifically for budget-constrained businesses whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a wide range of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Businesses who utilize trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from painful and costly availability losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.