Fast Phone Support for Sandy Springs Georgia UNIX or Linux NetworksFor small businesses in Sandy Springs Georgia, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.

Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. This lowers direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business spending less cash.

Progent's Online Technical Support Tools
Over time, Progent has refined a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote consulting and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without violating corporate security.

Progent's proprietary technical support reporting system includes thorough histories of the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every customer by every engineer. This archive of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the best solutions in the least time.

Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Sandy Springs Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's online support engineers have certified skills in an extensive array of disciplines. This broad scope of technical skills permits Progent's consultants to handle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support businesses with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.

Remote technical services provided by Progent to small businesses in Sandy Springs include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • SGI/Irix
    Major Linux variants for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Sandy Springs GeorgiaThe Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the expert level. CCIEs can deal with the most intractable problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value because their broad experience enables them to find solutions for even the most intractable problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so you can receive urgent assistance for severe network problems that are lowering worker productivity but are not within the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE consultants can tie into your computer system using the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Experts
    MS Windows Expertise for Sandy Springs GeorgiaProgent's Microsoft-expert remote support experts offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration support, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad array of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Premier Network Security Specialists
    CISSP Certified System Security Experts for Sandy Springs GeorgiaProgent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recover rapidly following a damaging penetration. Security support services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Help Desk programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to build and maintain an internal Help Desk but who need quick access to an effective Help Desk with professional phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of veteran information technology professionals offers your computer users in Sandy Springs Georgia fast assistance from a dependable support resource with substantial experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to resolve and not just annotate technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online professional consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can support the imaginative facets of Apple Mac systems by delivering remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video post production facility.

    Remote Network Monitoring Services
    Progent offers businesses in Sandy Springs Georgia online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into downtime, system monitoring can head off stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on multiple platforms.

How Your Sandy Springs Georgia Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.

Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Onsite IT Consulting
Progent locations in Atlanta Metro Area

City Address Phone Link
Alpharetta 11175 Cicero Drive, Suite 100
Alpharetta, GA 30022
United States
(678) 436-8815 Alpharetta Network Support Services
Atlanta 235 Peachtree Street NE, Suite 400
Atlanta, GA 30303
United States
(404) 537-1318 Atlanta Network Support Services
Sandy Springs One Glenlake Parkway, Suite 650
Sandy Springs, GA 30328
United States
(678) 899-6420 Sandy Springs Network Support Services




An index of content::

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    Office 365 is Microsoft's extensive family of productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 apps and cloud-based services are available in a variety of subscription plans intended for markets ranging from individuals and households to enterprises. Progent offers fast and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist you to evaluate the wealth of subscription plans available with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent supports cross-platform networks that include Windows, macOS, and Linux technology. Progent can also assist your business to create and manage hybrid ecosystems that transparently integrate local and cloud products and services.

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    Windows Hyper-V 2016 incorporates key technologies initially developed for and proven on Microsoft Azure, among the world's largest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-centric or hybrid deployment, develop and carry out a smooth upgrade plan, educate your IT management and technical support staff, and provide ongoing consulting and debugging services to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.

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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.

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    Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET components included with Small Business Server 2011 requires a computer support expert with real-world background designing and building seamless, end-to-end business network solutions. Progent's Microsoft SBS Server consultants have an average of over a decade of background integrating business networks founded on Microsoft technology. This expertise ensures you results in deploying, managing, and repairing IT environments that include the SBS Server suite of servers and applications.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these legacy devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and Progent can in addition help you assess if you should move up to the latest firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and implement an efficient upgrade to Cisco ASA 5500-X firewalls following leading practices.

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    Progent's certified SQL Server application developers and DBAs can provide remote consulting to assist businesses of all sizes to build, manage, and maintain applications based on the Microsoft SQL Server platform and .NET framework. Progent's SQL Server experts can provide help with any phase of the application life cycle in environments that range from small business or departmental databases to N-tier VLDB applications and data warehousing.

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