For small businesses in Sandy Springs Georgia, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. This lowers direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote consulting and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without violating corporate security.
Progent's proprietary technical support reporting system includes thorough histories of the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every customer by every engineer. This archive of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Sandy Springs Georgia or to find out more about Progent's online support programs, contact Progent at
Online Technical Services Offered Progent
Progent's online support engineers have certified skills in an extensive array of disciplines. This broad scope of technical skills permits Progent's consultants to handle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to small businesses in Sandy Springs include:
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Progent in addition can deliver a broad array of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
Progent’s shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals offers your computer users in Sandy Springs Georgia fast assistance from a dependable support resource with substantial experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to resolve and not just annotate technical issues.
Progent's Mac consultants can support the imaginative facets of Apple Mac systems by delivering remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Sandy Springs Georgia online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into downtime, system monitoring can head off stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on multiple platforms.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
City | Address | Phone | Link |
Alpharetta | 11175 Cicero Drive, Suite 100 Alpharetta, GA 30022 United States |
(678) 436-8815 | Alpharetta Network Support Services |
Atlanta | 235 Peachtree Street NE, Suite 400 Atlanta, GA 30303 United States |
(404) 537-1318 | Atlanta Network Support Services |
Sandy Springs | One Glenlake Parkway, Suite 650 Sandy Springs, GA 30328 United States |
(678) 899-6420 | Sandy Springs Network Support Services |