For small and midsize businesses located in Sandy Springs or anywhere in the state of Georgia, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to help with high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent excellent leverage because they are equipped with the real-world background and the advanced technology to solve the majority of network problems quickly. Efficient support reduces direct costs because solutions require a smaller number of chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company benefits additionally with incidental expenses by minimizing or eliminating network downtime and associated losses due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you actually get. Unlike typical remote service companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing avoid situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for solving technical issues efficiently results in your business saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies that ensure the highest degree of effectiveness for online technical support and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access permits the consultants of Progent's Technical Response Center to connect to your company's environment remotely without breaching corporate security.
Progent's sophisticated customer support database system maintains thorough records for all support that Progent's clients have been provided. Progent's team consultants have access to the records of support provided to every client by any Progent consultant. This archive of issues and responses is organized as a readily searchable internal database that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional extensive technical knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's online service experts are able to find the most efficient resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Sandy Springs or anywhere in Georgia or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's online technical service engineers offer advanced credentials in a comprehensive set of products and technologies. This broad scope of IT skills permits Progent's consultants to manage almost any crisis that may crop up in a small company network. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with multi-OS environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services Offered by Progent to customers in Sandy Springs and throughout the state of Georgia include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online consulting services cover a wide range of information technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Major Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for networking consultants, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs can deal with the most difficult challenges surrounding network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or identifying software updates. Cisco CCIEs represent an exceptional value since their depth of expertise enables them to find solutions for even the most difficult problems rapidly. In many instances, less qualified engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so you can get immediate support for severe network problems that are hurting worker productivity but are not within the comfort zone of your regular network support resources. Progent's CCIE engineers can communicate with your environment via state-of-the-art on-line support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert online service professionals can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can help your company with a wide variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Microsoft Skype for Business Server migration consulting, Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support services such as Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Experts
Progent's accredited CISM and CISSP network security engineers offer a range of system protection solutions that can improve the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly following a serious breach. Security services available from Progent include: thorough network security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online support to help organizations of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize local resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting experts for contract projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Sandy Springs Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support alternatives for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small companies who don't have the resources to create an internal Call Center but who require fast response from an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Call Center is intended for larger businesses and operates as a seamless addition to your current Help Desk organization. Progent's Virtual Call Center can act as an escalation option to handle the most difficult network challenges, or be available in overflow circumstances when your regular support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your existing organization, identifying or customizing Help Desk software to address the unique needs of your company, or providing temporary online personnel to work with your in-house Help Desk Call Center team to deal with unusually busy situations such as software transitions, mass updates, or installing new business software.
Progent's Call Center staff of veteran information technology consultants gives your customers in Sandy Springs or anywhere in the state of Georgia rapid communication with a reliable technical support group with extensive background offering phone consulting and online diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk recognition as a crucial driver of business efficiency, and Progent's aim is to resolve and not merely record technical problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based professional engineering expertise and training in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Microsoft Office Excel. To find out more information about Progent's expertise, programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac experts can nurture the artistic elements of Mac systems by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide assistance in a range of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio or video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Sandy Springs, or anywhere in the state of Georgia, remote network and server monitoring services based on MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so that your IT support is proactive and automated. By exposing emerging issues before they cause downtime, system monitoring can ward off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments based on a variety of OS platforms.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area