For small and midsize businesses located in Sandy Springs Georgia, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your office. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated costs stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for online support is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where speedy. minor fixes manage to turn into major tabs. Progent's skill at solving problems quickly translates into your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed an array of customized technologies and field-tested processes which promote the highest level of efficiency for online technical support and repair for small company information networks. Progent offers secure Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your company's computer system without violating network security.
Progent's powerful customer support database application maintains extensive documentation for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services delivered to each Progent client by any Progent consultant. This history of problems and fixes is stored as an easily retrievable internal database that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical knowledge bases and permit quick response from vendors' in-house product engineers with the result that Progent's remote service experts are able to find optimal resolutions quickly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Sandy Springs Georgia or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.
Online Network Support Services Available from Progent
Progent's remote technical support experts have credentials in a comprehensive array of technologies. This wide range of capability allows Progent's consultants to address almost any emergency likely to take place in a small company information system. Certificates awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, CCDA and CCDP.
To help customers with mixed-operating system networks, Progent also provides the services of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Phone-based services provided by Progent to clients in Sandy Springs include:
Special Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad range of computer technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and indicates a consultant's technical knowledge at the master level. Cisco qualified CCIEs can resolve the most stubborn problems occurring in network infrastructure design, deployment, management, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration tools and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness since their broad expertise permits them to find solutions for even the most complex problems rapidly. In common cases, less experienced consultants can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few support firms make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for serious network infrastructure issues that are impacting business productivity but are not within the scope of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your network by means of state-of-the-art on-line support technology in order to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Certified MS Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system troubleshooting and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security consultants can provide a variety of system protection solutions to strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to recover rapidly following a serious breach. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing secure architectures for off-site and mobile communication; protecting your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's charges for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Sandy Springs Georgia Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk services are intended for smaller companies who lack the budget to support an in-house Help Desk Call Center but who require quick response from a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Call Center or enhancing your established one, evaluating or modifying Call Center application software to handle the unique demands of your company, or adding temporary phone support personnel to reinforce your in-house Help Desk resources to handle unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Help Desk team of seasoned information technology experts gives your clients in Sandy Springs Georgia fast access to an effective support resource with years of background offering telephone-based help and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's goal is to fix and not simply document network problems.
Applications Services: Training, Customization, and Problem Solving
Progent's Applications Experts Group can supply online advanced engineering expertise and training in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can support the artistic facets of Mac systems by delivering phone-based help support and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as capturing or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Services
Progent offers companies in Sandy Springs Georgia online network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they result in downtime, system monitoring can avoid disruptive and costly network crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate multiple OS platforms.
To contact Progent about emergency online assistance with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area