For small businesses in Sandy Springs Georgia, Progent offers technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex connectivity issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and business continuity planning.
Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the real-world background and the advanced technology to resolve most network problems quickly. This lowers direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's pricing model for remote help is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote service firms, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where quick solutions somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business spending less cash.
Progent's Online Technical Support Tools
Over time, Progent has refined a set of optimized technologies and field-tested processes which ensure the highest level of efficiency for remote consulting and repair for small and midsize company computer networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's Technical Response Center to link to your system remotely without violating corporate security.
Progent's proprietary technical support reporting system includes thorough histories of the support that Progent's customers have received. Progent's staff service personnel have access to the records of assistance rendered to every customer by every engineer. This archive of trouble tickets and resolutions is structured as an easily retrievable proprietary knowledge base that allows Progent's online support engineers to share their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's remote consulting specialists are able to arrive at the best solutions in the least time.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Sandy Springs Georgia or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's online support engineers have certified skills in an extensive array of disciplines. This broad scope of technical skills permits Progent's consultants to handle almost any crisis likely to crop up in a small or midsize company network. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-OS networks, Progent also offers access to consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Remote technical services provided by Progent to small businesses in Sandy Springs include:
Special Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide array of information technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux environments. Progent's team-based approach to resolving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency online assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the expert level. CCIEs can deal with the most intractable problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or locating program updates. Cisco CCIEs are an excellent value because their broad experience enables them to find solutions for even the most intractable problems quickly. In typical cases, less qualified consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco CCIE so you can receive urgent assistance for severe network problems that are lowering worker productivity but are not within the comfort zone of your ordinary IT service personnel. Progent's Cisco CCIE consultants can tie into your computer system using the latest on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support experts offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration support,
SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad array of remote desktop support including Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Specialists
Progent's certified CISSP and ISSAP security consultants can provide a variety of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recover rapidly following a damaging penetration. Security support services available from Progent include: in depth security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; installing firewalls; building safe techniques for remote and mobile connectivity; defending your email system from viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses frequently request. Progent's charges for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology enables clients to execute critical projects within budget and on schedule. Progent's special online consulting services include:
How Your Sandy Springs Georgia Company Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Help Desk programs for small and midsize companies with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who don't have the resources to build and maintain an internal Help Desk but who need quick access to an effective Help Desk with professional phone support plus the technical depth to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation platform for handling service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in establishing an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center application software to handle the special requirements of your corporation, or adding occasional phone support staff to reinforce your internal Help Desk team to deal with unusually busy events like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals offers your computer users in Sandy Springs Georgia fast assistance from a dependable support resource with substantial experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center recognition as a key enabler of company efficiency, and Progent's intent is to resolve and not just annotate technical issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply online professional consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative facets of Apple Mac systems by delivering remote consulting services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special projects like scanning or digitizing audio/video or setting up an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Sandy Springs Georgia online network and server monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your business so your IT maintenance is proactive rather than reactive. By uncovering emerging issues before they evolve into downtime, system monitoring can head off stressful and expensive service crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area