For small and midsize businesses in Sandy Springs or anywhere in Georgia, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.
Progent's online support engineers represent exceptional leverage because they are equipped with the practical background and the advanced technology to resolve the majority of network problems rapidly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and associated costs stemming from business disruption, disgruntled clients, idle workers, and distracted management.
Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you receive. Unlike many online service companies, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes manage to turn into major tabs. Progent's skill at dealing with problems efficiently results in your business saving money.
Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and field-proven processes which promote the maximum level of efficiency for online consulting and repair for small and midsize company information systems. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's computer system without violating network security.
Progent's sophisticated technical support database system keeps comprehensive records of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of all help delivered to every Progent customer by any engineer. This archive of issues and repairs is structured as a conveniently exploitable internal database that permits Progent's online support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft make available additional vast technical databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Sandy Springs or anywhere in Georgia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote support experts possess advanced credentials in a comprehensive set of products and technologies. This breadth of capability allows Progent's consultants to manage almost any crisis likely to crop up in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support businesses with mixed-operating system environments, Progent also provides access to engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Phone-based technical support services Offered by Progent to companies in Sandy Springs and anywhere in the state of Georgia include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services cover a wide array of information technology including system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server consolidation and simplified administration, and migration from older systems to current Windows or Linux-based environments. Progent's group-oriented approach to resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network consultants, and certifies a person's network technology skills at the expert level. CCIEs know how to handle the most stubborn problems associated with network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs offer exceptional value because their deep expertise permits them to resolve even the most complex problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can resolve in minutes.
Few consulting organizations make CCIEs available to support small and mid-size businesses. Progent offers quick telephone contact with a CCIE so you can get urgent help for complex network infrastructure problems that are hurting worker efficiency but are not within the scope of your local computer support resources. Progent's Cisco CCIE support experts can interface to your computer system by means of the latest on-line support tools to provide quick, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration consulting,
SharePoint 2019 design and integration,
Microsoft Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified System Security Engineers
Progent's accredited CISM and CISSP security engineers offer a range of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to recover rapidly after a serious breach. Security consulting services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recuperation from malicious attacks; configuring firewalls; establishing safe architectures for off-site and mobile communication; securing your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help organizations of all sizes connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to execute major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Sandy Springs Business Can Contact Progent's Online Support Experts
Help Desk Services
Progent's Call Center support alternatives for small organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the budget to assemble and manage an in-house Help Desk but who require fast access to a reliable Help Desk Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or revamping your current organization, selecting or customizing Help Desk Call Center software to address the unique needs of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to handle high-demand events like software transitions, mass updates, or rolling out new business software.
Progent's Call Center staff of experienced network professionals gives your workers in Sandy Springs or anywhere in the state of Georgia instant access to a large support resource with substantial background delivering phone help and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk the reputation as a crucial driver of business performance, and Progent's target is to solve rather than merely track technical problems.
Business Applications Support: Training, Customization, and Integration
Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, Project, MS Office Word, and Microsoft Excel. To learn additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative components of Apple Mac computing by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Macintosh programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures such as capturing or digitizing audio or video or building an audio/video production facility.
Online Network Monitoring Services
Progent can provide companies in Sandy Springs, or anywhere in the state of Georgia, online computer system monitoring services based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so that your IT maintenance is proactive rather than reactive. By exposing emerging problems before they cause network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate multiple operating systems.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area