For small companies in Sandy Springs or anywhere in the state of Georgia, Progent provides help for networks based on UNIX or Linux or for environments that include a combination of UNIX and Windows technology. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and business continuity planning.
Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions accumulate a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization saves additionally in indirect costs by reducing or eliminating system downtime and associated costs resulting from business disruption, upset clients, idle workers, and distracted executives.
Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike many online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at handling problems quickly results in your company spending less money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of optimized tools and field-tested methodologies which allow the highest level of efficiency for remote technical support and troubleshooting for small business IT networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's environment remotely without compromising network security.
Progent's proprietary customer support database system keeps comprehensive documentation for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of assistance provided to every Progent client by any Progent engineer. This database of anomalies and responses is structured as a readily searchable internal knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available additional massive support databases and allow priority response from vendors' internal support staff with the result that Progent's online consulting specialists can determine the best solutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Sandy Springs or anywhere in Georgia or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, go to Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online consulting professionals offer advanced credentials in a comprehensive set of products and technologies. This broad range of IT skills allows Progent's consultants to resolve virtually any problem likely to occur in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.
To help companies with mixed-OS networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to companies in Sandy Springs and throughout the state of Georgia include:
Additional Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide array of information technology including network infrastructure, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help for resolving anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network consultants, and validates an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn problems occurring in network infrastructure design, installation, administration, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise permits them to solve even the most complex problems rapidly. In many instances, less qualified service providers can struggle for hours or days with identical problems that a CCIE can dispose of in minutes.
Few service providers make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive urgent help for severe network infrastructure issues that are lowering worker efficiency but are outside the experience of your regular network support resources. Progent's CCIE consultants can connect to your computer system via state-of-the-art on-line support tools in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals offer network problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and configuration,
Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support services such as Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up quickly following a damaging penetration. Security support services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm assaults; integrating firewalls; establishing safe architectures for off-site and mobile communication; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special online engineering solutions include:
How Your Sandy Springs Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are designed for small businesses who don't have the resources to create an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with proficient telephone support as well as the technical depth to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or revamping your current organization, selecting or enhancing Help Desk Call Center software products to address the unique requirements of your business, or adding occasional online personnel to work with your in-house Call Center resources during demanding situations like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your workers in Sandy Springs or anywhere in the state of Georgia instant contact with an efficient network service group with extensive experience delivering telephone-based support and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company efficiency, and Progent's policy is to resolve instead of just annotate IT problems.
Business Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team provides phone-based professional engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and MS Excel. To find out additional information about Progent's consulting, custom programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can promote the creative elements of Apple Mac environments by offering phone-based help services and education in imaging, audio, and video. Progent's consultants offer expertise in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with specific procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Sandy Springs, or anywhere in the state of Georgia, remote network monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your environment so that your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they evolve into network outages, automated monitoring can ward off inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks that support a combination of OS platforms.
To contact Progent about emergency remote assistance with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area