For small companies in Sandy Springs or anywhere in the state of Georgia, Progent provides support for networks based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and de-focused management.
Progent's billing model for online support is designed to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for handling technical issues quickly translates into your company conserving cash.
Progent's Remote Support Tools
Over the years, Progent has refined an array of customized technologies and field-proven methodologies that allow the maximum level of efficiency for online consulting and repair for small business computer networks. Progent offers protected VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to interface to your company's computer system without breaching corporate security.
Progent's proprietary customer support database system keeps thorough histories for all service that Progent's customers have received. Progent's team consultants have access to the specifics of all help provided to each client by every Progent consultant. This history of anomalies and resolutions is organized as a conveniently searchable internal knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online consulting experts are able to find the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Sandy Springs or anywhere in Georgia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online support engineers have credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's engineers to manage practically any emergency that may crop up in a small or midsize business network. Credentials awarded to Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.
To help customers with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services Offered by Progent to companies in Sandy Springs and anywhere in the state of Georgia include:
Special Support Services Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified administration, and migration from older systems to the latest Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency remote assistance for resolving problems affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure consultants, and indicates an individual's network technology skills at the expert level. Cisco CCIEs know how to resolve the most stubborn challenges encountered in network design, installation, administration, security, and troubleshooting. CCIEs operate closely with Cisco's in-house support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value because their broad experience permits them to resolve the most complex problems rapidly. In many cases, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few service providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast telephone contact with a CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering business efficiency but are beyond the scope of your local computer maintenance providers. Progent's Cisco CCIE consultants can communicate with your computer system using the latest on-line support tools to provide quick, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, as well as VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist you with a broad range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint 2019 planning and integration,
Microsoft Skype for Business planning and deployment support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Specialists
Progent's accredited CISM and CISSP security consultants offer a variety of security solutions that can bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security services offered by Progent include: comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from virus and worm assaults; configuring firewalls; establishing secure architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support services to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent offers the services of world-class remote consulting professionals for contract projects that small businesses often need. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special remote consulting services include:
How Your Sandy Springs Business Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk service offerings for small and midsize businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are designed for small businesses who lack the money or time to assemble and manage an internal Call Center but who need fast response from an effective Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or improving your existing organization, identifying or enhancing Call Center software to address the unique needs of your business, or providing occasional online personnel to reinforce your in-house Help Desk team to handle demanding situations like software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of seasoned information technology professionals gives your computer users in Sandy Springs or anywhere in the state of Georgia fast access to an efficient support group with years of experience offering telephone-based consulting and remote troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a major enabler of business success, and Progent's intent is to fix rather than merely annotate technical issues.
Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff offers remote professional engineering support and education in key business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering remote consulting services and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio/video or putting together an audio/video post production studio.
Remote Network Monitoring Services
Progent offers businesses in Sandy Springs, or anywhere in the state of Georgia, remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they grow into network outages, automated monitoring can ward off stressful and costly service crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or networks that incorporate a combination of OS platforms.
To contact Progent about emergency online help with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area