Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
For small companies in Sandy Springs or anywhere in Georgia, Progent provides technical support for networks powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and disaster recovery planning.
Progent's online technical support services represent exceptional value because they are equipped with the practical background and the advanced technology to resolve the majority of information system issues quickly. This reduces direct costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's billing policy for online help is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's one-minute billing unit and simple model for billing eliminate scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for handling technical issues quickly translates into your business saving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes that allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company IT networks. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's remote service group to connect to your computer system without breaching corporate security.
Progent's sophisticated customer support reporting system keeps comprehensive documentation describing the service that Progent's customers have been provided. Progent's authorized engineers have access to the details of assistance delivered to each customer by every engineer. This database of trouble tickets and repairs is stored as a conveniently retrievable support database that enables Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft permit access to additional extensive technical knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with the best solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's phone support in Sandy Springs or anywhere in Georgia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Phone-based Technical Services Offered Progent
Progent's phone-based technical service engineers have advanced credentials in an extensive set of technologies. This breadth of technical skills allows Progent's engineers to handle practically any emergency likely to take place in a small company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-OS networks, Progent also provides the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online support provided by Progent to customers in Sandy Springs and throughout the state of Georgia include:
Additional Support Programs Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can offer emergency online help for diagnosing anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent offers expert support include:
- RedHat Linux
- SUSE Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure consultants, and indicates a consultant's networking skills at the master level. CCIEs know how to deal with the most difficult challenges surrounding network planning, deployment, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness because their depth of experience enables them to solve the most intractable problems quickly. In many instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a CCIE can fix in minutes.
Few support organizations make CCIEs available to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure problems that are lowering business efficiency but are outside the experience of your ordinary network support resources. Progent's CCIE support experts can communicate with your network via sophisticated remote support technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN products.
Certified MS Windows Experts
Progent's Microsoft-certified online service engineers can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2013 development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full array of remote desktop support services such as Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Qualified System Security Experts
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of security services to enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or assist your company to clean up rapidly after a damaging breach. Security support services available from Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recuperation from malicious attacks; setting up firewalls; designing safe mechanisms for remote and mobile access; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online consulting services to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that utilize local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the services of seasoned online consulting experts for special projects that small companies often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Sandy Springs Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for small companies who lack the money or time to support an in-house Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your established Help Desk resources. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle the toughest computer system issues, or be ready in overflow instances when your regular support engineers are swamped.
Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center software products to handle the unique requirements of your company, or providing temporary online personnel to reinforce your internal Help Desk team to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.
Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Sandy Springs or anywhere in the state of Georgia fast access to a large support resource with substantial experience delivering telephone-based support and remote diagnostics for networks powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a major driver of company efficiency, and Progent's policy is to solve rather than merely annotate IT problems.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote professional engineering expertise and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To read additional information on Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic elements of Apple Mac computing by offering remote help services and education in imaging, sound, and video. Progent's consultants offer expertise in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.
Online Network and Server Monitoring Services
Progent offers companies in Sandy Springs, or anywhere in the state of Georgia, online network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By anticipating looming problems before they evolve into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems that support a mix of platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent.