Fast Online Troubleshooting for Sandy Springs Georgia Computer Networks
For organizations located in Sandy Springs Georgia, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.
Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the sophisticated tools required to solve most network problems quickly. This lowers direct costs because service calls accumulate minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.
Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your system remotely without breaching system security.
Progent's proven customer support reporting application maintains extensive documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the records of all help delivered to every Progent customer by any consultant. This archive of issues and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.
Online support services provided by Progent to customers in Sandy Springs Georgia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can help your company with a wide range of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server management, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the premier accreditation for network engineers, and certifies a consultant's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most challenging issues associated with network infrastructure design, integration, management, protection, and problem solving. Cisco CCIEs operate closely with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. CCIEs represent an excellent cost-effectiveness because their broad expertise allows them to fix problems quickly. In many instances, less qualified consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can communicate with your environment by means of sophisticated on-line support tools to provide efficient, secure, and economical analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in Atlanta Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances by offering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, Linux network against assaults or assist your business to clean up quickly following a serious breach. Security services available from Progent cover thorough information security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; integrating firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies such as network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer emergency phone-based help diagnosing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Sandy Springs Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned network professionals provides your customers in Sandy Springs Georgia rapid access to an efficient technical support resource with extensive background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to solve rather than simply document IT problems.
- Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply phone-based advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Sandy Springs Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they result in downtime, system monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Sandy Springs Georgia, Progent's phone-based network support specialists can deliver professional and cost-effective system support whenever your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Sandy Springs business works with a regular independent consultant or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle sudden system emergencies or particularly challenging integration problems.
Advantages of Progent's IT Support for Offices in Sandy Springs Georgia
Progent's online technical help services enable your Sandy Springs organization to experience the advantages of immediate, world-class network support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
For most offices in Sandy Springs Georgia, nearby computer service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to convey useful information to improve your ability to handle downstream issues in-house.
- Less Dependence on Freelance Consultants
For IT support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger service firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your network expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your network remains available.
- Create a Scalable Basis for Smooth Growth
Companies often start with an information architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly built environments need proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and facilitate future expansion.
- Work with Problem Solvers Instead of Product Vendors
Smaller businesses need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and enhancing productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Full Line of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to each client. The practice of detailing and organizing service records allows more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.