Fast Online Troubleshooting for Sandy Springs IT Networks
Immediate Online Support for Sandy Springs NetworksFor businesses in Sandy Springs or anywhere in the state of Georgia, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as big bills. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and proven processes that permit the highest degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to communicate with your company's environment without breaching system security.

Progent's sophisticated service database application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services provided to each customer by every engineer. This database of anomalies and responses is stored as a readily retrievable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient resolutions promptly.

Remote support provided by Progent to clients in Sandy Springs and throughout the state of Georgia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Call Center Support
    Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network consultants gives your customers in Sandy Springs or anywhere in the state of Georgia rapid assistance from an effective support group with substantial background offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major driver of company success, and Progent's intent is to solve rather than just report IT problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff provides remote advanced engineering expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers companies in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a mix of operating systems.
How Your Sandy Springs Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Sandy Springs or throughout the state of Georgia, Progent's phone-based computer support engineers are ready to deliver effective and economical system help the instant your business has to have it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Sandy Springs business relies on a local independent support technician or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for Sandy Springs
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Sandy Springs or throughout the state of Georgia unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.