Fast Remote Support for Sandy Springs Georgia Information Networks
Urgent Remote Technical Support for Sandy Springs NetworksFor companies located in Sandy Springs Georgia, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers provide exceptional value because they have the practical experience and have access to the sophisticated tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses since solutions use up minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled clients, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially valuable for organizations that depend on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the support that you receive. In contrast to typical online support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing avoid situations where fast repairs manage to end up as substantial bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote technical support and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system without breaching network security.

Progent's sophisticated technical support database application maintains detailed histories describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of services provided to each Progent customer by any engineer. This database of anomalies and responses is stored as a conveniently retrievable support database that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up other massive support knowledge bases and allow priority access to manufacturers' internal support staff so Progent's online service specialists are able to come up with the best resolutions quickly.

Remote services provided by Progent to customers in Sandy Springs Georgia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to provide web-based control and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Call Center consulting support can support you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or enhancing Help Desk software to meet the particular needs of your company, or adding temporary online staff to reinforce your internal Help Desk Call Center team to deal with unusually busy events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network experts offers your customers in Sandy Springs Georgia rapid communication with a large support resource with years of experience providing telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center recognition as a crucial contributor to company performance, and Progent's policy is to solve and not simply record technical problems.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff provides phone-based advanced consulting support and training in specific application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education services, go to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Sandy Springs Georgia remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network support is proactive and automated. By detecting looming issues before they cause downtime, remote monitoring can head off stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or environments based on multiple OS platforms.
How Your Sandy Springs Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Sandy Springs Georgia, Progent's online network support engineers are ready to deliver effective and affordable IT help the instant your company has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to solve network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Sandy Springs company relies on a regular independent support technician or maintains an in-house organization that can deal with typical network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to handle unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's IT Support for Businesses in Sandy Springs Georgia
Progent's online support services allow your Sandy Springs organization to enjoy the benefits of immediate, world-class network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic worth by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    For most businesses in Sandy Springs Georgia, nearby network service providers, whether made up of outside consultants or a full-time IT staff, can deal with typical technical problems. On the other hand, major troubles sometimes occur when local support personnel are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your usual service technicians. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical way to supplement your local resources and to pass on useful knowledge to improve your capability to handle future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller offices commonly rely on independent freelance service providers. While freelance consultants carry less internal costs than big consulting firms and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your network expands, network downtime and problems with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to make sure your IT system stays available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. When a company grows, reliability and scalability problems can impede the success of the business. Such poorly designed systems need proper assessment, smart long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller organizations require advice and technical education to negotiate an ever more complex maze of technology options capable of accelerating business success and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services rather than products. This enables Progent to align IT expertise with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



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    For large businesses, Progent can supplement internal IT staffs by providing extensive background in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide enterprise with branch offices, Progent can act as a transparent nearby extension of corporate IT management. Progentís enterprise support services include company-wide security, remote branch office support, system design, Sarbox conformance, project management, and top-level service for multi-site network environments based on Enterprise Windows 2003. Progent can offer on-site consultants and specialists to assist with a site relocation or branch move, or a network designer to help with building or using an Internet Data Center or Hosting Facility.

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    Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough examination and extensive experience with information security design. ISSAP consultants have comprehensive understanding of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security experts can help your company with all phases of secure network architecture.

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