Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.

Atlanta Onsite IT Consulting
Progent locations in the Atlanta Metro Area

City Street Address Contact Information
Atlanta, GA 235 Peachtree Street NE
Suite 400
Atlanta, Georgia 30303
Sales Phone: 404-537-1318

Link: Atlanta, GA Network Support Services
Alpharetta, GA 11175 Cicero Drive
Suite 100
Atlanta, Georgia 30022
Sales Phone: 720-263-4433

Link: Alpharetta, GA Network Support Services
Sandy Springs, GA One Glenlake Parkway
Suite 650
Atlanta, Georgia 30328
Sales Phone: 678-899-6420

Link: Sandy Springs, GA Network Support Services

Immediate Online Technical Support for Sandy Springs Networks
Immediate Remote Support for Sandy Springs NetworksFor organizations located in Sandy Springs or anywhere in Georgia, Progent offers online help for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of network problems quickly. This lowers immediate costs since solutions require minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits even more with indirect costs by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support experience is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you pay only for the support that you receive. Unlike typical online support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for pricing prevent situations where quick fixes somehow end up as big invoices. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of optimized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote consulting and repair for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's Technical Response Center to interface to your computer system remotely without violating corporate security.

Progent's sophisticated technical support reporting system includes comprehensive documentation for all support that Progent's customers have received. Progent's authorized engineers have the benefit of the history of support rendered to each client by every engineer. This archive of anomalies and repairs is organized as an easily accessible proprietary database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and working associations with important technology companies including Cisco and Microsoft open up other extensive technical databases and allow fast response from manufacturers' in-house support staff so Progent's online service specialists are able to determine the best solutions in the least time.

Online technical services available from Progent to customers in Sandy Springs and anywhere in the state of Georgia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your organization's ability either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to create an in-house Help Desk Call Center but who need quick response from a dependable Call Center with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk software products to address the special needs of your business, or providing occasional online personnel to work with your in-house Call Center team to deal with demanding events like software migrations, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network experts offers your computer users in Sandy Springs or anywhere in the state of Georgia instant assistance from a reliable technical support resource with extensive experience providing telephone-based help and online diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a solid enabler of company success, and Progent's intent is to resolve instead of merely report IT issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in key application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new implementation of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your environment so your IT maintenance is proactive and automated. By uncovering potential issues before they grow into network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple operating systems.
How Your Sandy Springs Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Sandy Springs or anywhere in the state of Georgia, Progent's phone-based computer support engineers are ready to provide expert and affordable IT help the instant your company has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access technology to repair network problems quickly while avoiding the expense and lost time that comes with on-premises support visits.

Even if your Sandy Springs company deals with a local independent support technician or employs an in-house organization that know how to handle common computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to handle unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Sandy Springs
Progent's remote technical help services enable your Sandy Springs organization to experience the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Sandy Springs and throughout Georgia, nearby network support resources, whether made up of outside consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, serious problems may occur when your regular resources are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your onsite service people. In these situations, Progent's online support professionals give you a convenient, quick, and budget-friendly way to augment your local help and to pass on valuable knowledge to improve your ability to handle downstream issues locally.

  • Reduced Dependence on Freelance Consultants
    For network maintenance, smaller businesses often depend on individual freelance consultants. While independent service people have less overhead than larger support firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to wait for help during an emergency. As your business expands, system unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically begin with an information system created on a modest budget. Without a strong framework, band-aid fixes can get thrown onto a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly designed systems need proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a network architecture able to offer the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complicated array of product options capable of promoting business success and improving efficiency. They hardly need a network engineer who is attempting to earn a commission on a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a profitable technology rather than the true requirements of a business. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry background, at the forefront of network support, performing a broad variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by each staff member to every client. The practice of documenting and organizing support activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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