Fast Online Troubleshooting for Sandy Springs Georgia Computer Networks
Immediate Online Support for Sandy Springs SystemsFor organizations located in Sandy Springs Georgia, Progent provides remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's online support engineers offer excellent value because they possess the practical experience and are equipped with the sophisticated tools required to solve most network problems quickly. This lowers direct costs because service calls accumulate minimal billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting know-how is especially important for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to typical online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast repairs manage to turn into substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized technologies and proven methodologies that allow the maximum degree of efficiency for remote help and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to link to your system remotely without breaching system security.

Progent's proven customer support reporting application maintains extensive documentation of the support that Progent's customers have received. Progent's team engineers have the benefit of the records of all help delivered to every Progent customer by any consultant. This archive of issues and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to find the most efficient solutions quickly.

Online support services provided by Progent to customers in Sandy Springs Georgia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver web-based management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute critical projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center team of seasoned network professionals provides your customers in Sandy Springs Georgia rapid access to an efficient technical support resource with extensive background offering phone consulting and online diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk Call Center perception as a solid driver of business performance, and Progent's intent is to solve rather than simply document IT problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team can supply phone-based advanced consulting support and education in key business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Sandy Springs Georgia online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to suit your business so your IT maintenance is proactive and automated. By exposing possible trouble spots before they result in downtime, system monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems based on a combination of operating systems.
How Your Sandy Springs Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Sandy Springs Georgia, Progent's phone-based network support specialists can deliver professional and cost-effective system support whenever your company needs it. Long experience offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Sandy Springs business works with a regular independent consultant or maintains a full time IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the experience to handle sudden system emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Offices in Sandy Springs Georgia
Progent's online technical help services enable your Sandy Springs organization to experience the advantages of immediate, world-class network support without the cost of managing an in-house IT staff. Your information system will derive greater strategic worth by becoming more available, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most offices in Sandy Springs Georgia, nearby computer service resources, whether consisting of freelance consultants or a full-time IT staff, can resolve typical technical issues. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to convey useful information to improve your ability to handle downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller businesses commonly rely on independent freelance consultants. Although independent service people carry less internal costs than larger service firms and can often charge marginally less, they are often overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to wait for help during an emergency. As your network expands, system unavailability and problems with vital software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve service experts to insure your network remains available.

  • Create a Scalable Basis for Smooth Growth
    Companies often start with an information architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly built environments need proper analysis, intelligent long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure that can offer the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses need guidance and technical education to negotiate an ever more complex array of product options capable of accelerating business growth and enhancing productivity. They do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT consulting with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

An index of content::

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    Progent provides a selection of network service packages for small companies. These IT outsourcing and server monitoring services are based on the proactive problem solving abilities of Operations Manager, a next-generation server and IT management software platform that tracks the availability, performance, and safety of your network and isolates incipient problems before they can bring down your system. With Progent's affordably priced IT support packages, small companies can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing solution.

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    Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X expertise, Apple Mac integration with Windows environments, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier versions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also assist your business with Apple iPhone support and iPad management, or migrating to Apple's iCloud services. For business environments based exclusively on Apple macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to handle the complexity of planning, integrating and supporting a network environment that is available, secure, fast and aligned with your organization's objectives.

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    Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern security solution that extends across your on-premises and cloud resources and protects all users at any location with any endpoint device.

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    Microsoft Teams and iPad Consulting Services

    Progent can help your business to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Project Server Coder

    Progent's Microsoft engineers offer advanced support in implementing, using and debugging any edition of Microsoft Project, Project Server, and Microsoft Project Online and can deliver a broad range of cost-effective online consulting services following proven best practices to assist organizations of all sizes to get all the benefits of this leading platform. Support services offered by Progent include solution planning, software configuration and migration, setting up secure file and status sharing among local and offsite users, network optimization, and customized online training.

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    If your office computer system mixes Sun Solaris technology with Microsoft Windows, Progent can show you how to incorporate your servers into a cohesive network that allows all your operating systems to coexist for simple administration, seamless information exchange, high availability, superior throughput, and tight protection. Progent's Solaris and Microsoft Windows integration assistance offerings feature network architecture configuration and service, consulting for Windows services for UNIX, remote server monitoring and administration, remote network help and troubleshooting, in-person technical support, and Help Desk services.

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    Progent offers cost-effective online consulting to help businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent offers occasional consulting to assist you to resolve technical roadblocks or Progent can deliver project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on schedule and within budget.

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    Progent's Citrix-certified consultants can assist you to plan, deploy, administer, and troubleshoot a virtual application delivery and management system built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter support experts can help you to manage and maintain a remote datacenter that offers high uptime, advanced protection, and rapid disaster recovery.

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    Progent offers the services of an accredited consultant with an extensive background integrating technology from the leading telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can help your company to plan, configure, expand, or troubleshoot a telepresence solution that preserves your current investment and optimizes the strategic value of your information system. Progent also offers the services of infrastructure consultants who can help businesses of any size to create and maintain a communications network that delivers the speed, dependability, protection, and expandability you need to support your video conferencing/telepresence environment.

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    Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your company to assess or update your Internet services so your Internet access solution matches your business requirements. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP configurations.

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    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient.

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    Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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    Progent offers the services of a CRISC-certified risk management consultant to assist you to design and deploy an enterprise risk management solution following leading practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and IT budget.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks.

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    System Center 2016 provides major enhancements for managing hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting team offers advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

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    Progent uses an enterprise-class service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of detailing and organizing support records allows more effective service and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

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    Progent provide organizations of all sizes enterprise-class IT online or in-person consulting for information systems based on Microsoft Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Certified network consultants also can provide security expertise for companies ranging from the small office to the global enterprise.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.

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    If your business does not require emergency remote help but expects to need technical services with your network soon, you can save time and money and ensure that the right IT skill will be available when you need it by contacting a Progent sales specialist and signing up as a customer. For details, phone 800-993-9400 or send email to

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    System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a unified solution for deploying and administering virtualized fabric and services across hybrid networks that can incorporate private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization topology, show you how to migrate efficiently from older releases of Virtual Machine Manager, design workflows for creating and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches, write and refine PowerShell scripts, and help you assess the strategic business benefits of new capabilities like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor experts can provide world-class Hyper-V consulting and VMware vSphere expertise.

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    Server growth puts pressure on network budgets and management resources. Server consolidation through a virtual architecture promises lower total cost of ownership of servers and quicker return on investment, more efficient use of servers, simplified operations, increased system uptime, and easier manageability. Typical uses for virtual machines include hardware consolidation, economical platforms for line-of-business legacy software based on obsolete operating systems, and inexpensive isolation of software development or evaluation systems from production systems.

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    Progent's UNIX family consulting experts offer small and mid-size companies and software developers help with administering and maintaining UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent can give your organization contact with UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad range of experience provides you with a convenient one-stop consulting firm to show you how to build and maintain a secure and reliable cross-platform connectivity and communications environment that supports UNIX and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX including Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery functions for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware backup for key workloads like SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to design, deploy, manage, and troubleshoot an enterprise-wide backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from an older release of DPM or from a legacy system, and Progent can tune your DPM 2016 environment for on premises, hosted, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can provide occasional expertise to help you through challenging issues or provide comprehensive project management or co-management support to help you complete your SCDPM 2016 initiative on schedule and within your budget.

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    Progentís high availability interoffice connectivity and fault tolerant system connection engineers can help small organizations achieve non-stop Interoffice connectivity by means of fully redundant system architectures featuring automatic failover. Progentís CCIE engineers can plan and implement fault tolerant Inter-office networks based on non-stop EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over offers economical 24x7 interoffice networking.

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    Progentís Wireless Site Survey helps you to plan and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, offering your business a wireless solution that delivers the reception, performance, load-handling capability, Quality of Service, data protection, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service.

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    Progent's Support Program for IT Service Organizations lets you use Progent's information technology experts under your own service brand as a seamless extension of your network services team.

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