Fast and Affordable Remote Troubleshooting for Sandy Springs Information Networks
For organizations located in Sandy Springs or anywhere in Georgia, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.
Progent's remote technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the advanced technology required to resolve the majority of network problems quickly. Efficient support reduces direct costs because solutions use up fewer chargeable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves additionally with incidental expenses by reducing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote service firms, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where fast repairs manage to end up as big tabs. Progent's skill at dealing with problems efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized tools and field-tested processes which ensure the highest level of effectiveness for online technical support and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your environment without breaching network security.
Progent's powerful technical support reporting system keeps comprehensive records for all support that Progent's clients have received. Progent's authorized consultants have the benefit of the records of support rendered to every customer by any Progent consultant. This archive of issues and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft open up additional extensive technical databases and permit priority access to vendors' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the best resolutions promptly.
Online support provided by Progent to customers in Sandy Springs and anywhere in the state of Georgia include:
Certified MS Windows Expertise
Progent's Microsoft-expert online support engineers offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help you with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop consulting and support services to help you business to install, configure, repair, and manage workstations and laptops based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and validates an individual's technical skills at the expert level. CCIEs can resolve the most complex issues occurring in network design, integration, management, security, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness since their depth of expertise allows them to find solutions for problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system using state-of-the-art on-line troubleshooting technology to provide efficient, safe, and economical diagnosis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of connectivity appliances. Cisco infrastructure support available from Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier System Security Professionals
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can improve the safety of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover rapidly after a damaging breach. Security services available from Progent cover comprehensive information security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from virus and worm attacks; setting up firewalls; establishing safe architectures for remote and mobile access; defending your email system against spam and directory harvest attacks; and offering 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a wide range of information technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based approach to solving technical problems enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top corporations. The ProSight line of network management outsourcing services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so any looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special online engineering services include:
How Your Sandy Springs Company Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Call Center service offerings for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the budget to build and maintain an in-house Help Desk but who need fast access to a dependable Help Desk with professional phone assistance plus the ability to escalate complex problems to advanced consultants.
Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk Call Center software products to meet the unique needs of your corporation, or providing temporary online personnel to work with your in-house Help Desk Call Center team to handle demanding situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk staff of seasoned information technology experts provides your workers in Sandy Springs or anywhere in the state of Georgia instant contact with an effective support group with substantial background providing telephone-based support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a significant contributor to company success, and Progent's aim is to solve instead of just document IT issues.
- Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Group can supply online professional consulting expertise and education in key business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Sandy Springs, or anywhere in the state of Georgia, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By anticipating possible trouble spots before they evolve into network outages, proactive monitoring can ward off inconvenient and expensive network failures. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a variety of platforms.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Sandy Springs or throughout the state of Georgia, Progent's phone-based computer support specialists can provide effective and economical IT help the moment your organization requires it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Sandy Springs business relies on a regular freelance consultant or employs a full time IT staff that can deal with the majority of computer problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or especially challenging integration problems.
Features of Progent's Online Computer Services for Sandy Springs
Progent's phone support, Internet-based repair, system security consulting, and system management services give businesses in Sandy Springs or anywhere in the state of Georgia unparalleled leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to businesses in Sandy Springs and is also ideal for customers in more remote regions of Georgia that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner support firm, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing retainer for services provided during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff professionals who have experience in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Team
Progent's core consulting offerings include system integration, MS Exchange Server expertise, network security design, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting expertise in specific business applications. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Application Development
MySQL Management and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that meet the specific requirements of your company.
- State of the Art Remote Connectivity Tools
Secure online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce quick fixes to issues that could otherwise require a costly onsite service call. Cutting-edge remote connectivity software and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For organizations with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are designed especially for budget-conscious organizations whose clients require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical experience, refined support tools, and understanding of corporate IT allow businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration help, Microsoft Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Full Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support firms who provide scant documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each client. The discipline of documenting and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.