Fast Online Troubleshooting for Sandy Springs IT Networks
For businesses in Sandy Springs or anywhere in the state of Georgia, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to help with challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity experts to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they possess the practical background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by reducing or eliminating system outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be useful.
Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. Unlike many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from situations where fast solutions somehow end up as big bills. Progent's skill at handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized technologies and proven processes that permit the highest degree of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's online support team to communicate with your company's environment without breaching system security.
Progent's sophisticated service database application maintains comprehensive histories for all support that Progent's customers have been provided. Progent's team engineers have the benefit of the specifics of services provided to each customer by every engineer. This database of anomalies and responses is stored as a readily retrievable internal knowledge base that enables Progent's online technical experts to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support databases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient resolutions promptly.
Remote support provided by Progent to clients in Sandy Springs and throughout the state of Georgia include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts can provide network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to assist your business to deploy, configure, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates an individual's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging issues occurring in network infrastructure planning, installation, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise enables them to resolve problems rapidly. In many instances, less seasoned consultants can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can interface to your network by means of advanced on-line support technology in order to perform quick, safe, and affordable analysis and remediation.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity devices by providing services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of system protection services to bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist you to recuperate quickly following a damaging penetration. Security services available from Progent cover comprehensive data security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; building safe mechanisms for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a broad range of computer technologies such as system architecture, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues enables fast escalation, when required, to engineers with task-relevant experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Important Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's top corporations. Progent's ProSight line of network monitoring and management services covers all key aspects of modern networking such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with information security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables clients to execute major initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Sandy Springs Company Can Contact Progent's Online Support Experts
Call Center Support
Progent's Help Desk Call Center service options for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network consultants gives your customers in Sandy Springs or anywhere in the state of Georgia rapid assistance from an effective support group with substantial background offering phone support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a major driver of company success, and Progent's intent is to solve rather than just report IT problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote advanced engineering expertise and training in special business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers companies in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a mix of operating systems.
To get in touch with Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Sandy Springs or throughout the state of Georgia, Progent's phone-based computer support engineers are ready to deliver effective and economical system help the instant your business has to have it. Long experience delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to repair IT problems rapidly while avoiding the cost and lost productivity associated with in-person support visits.
Even if your Sandy Springs business relies on a local independent support technician or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to fix unexpected network crises or particularly challenging integration projects.
Details of Progent's Online Computer Support for Sandy Springs
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer companies in Sandy Springs or throughout the state of Georgia unparalleled leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk services and system management, Progent's professionals can deliver your office enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Sandy Springs and is also ideal for customers in more remote areas of Georgia that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a wide range of Microsoft support tools, technical information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum fee for phone support and requires no ongoing retainer for services provided during normal business hours. This saves you from paying big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in designing, deploying, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting services include system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting support for specific business applications. Support offered by the Application Experts Team includes:
Dynamics GP Support and Customization
MS Project Training
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Software Development, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management Support and Application Development
MySQL DBA Services and Software Design
Apple Mac Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop resource for IT generalists and specialists, Progent can deliver fast, affordable, and thorough information technology solutions that address the specific needs of your company.
- State of the Art Online Access Software
Secure online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast fixes to problems that might otherwise require a costly onsite visit. State-of-the-art online connectivity tools and experienced engineers together allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in online troubleshooting and remote network tracking.
- Compatibility with Popular VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24-hour Support for High Network Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious offices whose clients need immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Full Range of Servers
Progent can provide in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you are billed only for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Companies who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.