Fast Remote Support for Sandy Springs IT Networks
For companies in Sandy Springs or anywhere in the state of Georgia, Progent provides online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have provided online support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts provide exceptional leverage because they have the practical experience and are equipped with the advanced tools necessary to solve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions use up minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in incidental costs by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.
Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills per minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to typical remote support companies, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick fixes somehow end up as substantial invoices. Progent's skill at solving problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and proven processes that promote the maximum degree of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers secure VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to link to your system remotely without violating corporate security.
Progent's proven technical support reporting application maintains thorough histories for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help delivered to every client by every consultant. This database of trouble tickets and fixes is stored as a quickly searchable proprietary knowledge base that allows Progent's online technical engineers to share their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' internal support staff with the result that Progent's online service experts are able to arrive at the best resolutions promptly.
Online technical services provided by Progent to businesses in Sandy Springs and anywhere in the state of Georgia include:
Authorized Windows Support
Progent's Microsoft-premier online service experts can deliver computer problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist your company with a wide variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting,
Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to assist your company to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's PC desktop support services include offering Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to streamline the administration of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates a person's network technology knowledge at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges associated with network planning, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad experience permits them to solve problems rapidly. In typical cases, less experienced engineers can wrestle for many hours or even days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair.
Atlanta Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Atlanta Metro Area.
Progent locations in the Atlanta Metro Area
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular family of networking appliances by providing services such as:
CISM and CISSP Certified Network Security Consultants
Progent's certified CISM and CISSP cybersecurity consultants offer a range of system protection solutions to bolster the immunity of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your business to recover quickly after a serious penetration. Security services offered by Progent include: comprehensive data security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recovery from malicious assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent workflow for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad spectrum of information technologies including system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that combine Linux and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux solutions. Progent's group-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.
Important Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of outsourced network management services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special online engineering solutions include:
How Your Sandy Springs Business Can Contact Progent's Remote Service Professionals
Help Desk Services
Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast response from a dependable Call Center with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís Virtual Call Center is intended for larger businesses and acts as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation alternative to handle complex technical problems, or be ready in hectic instances when your regular resources are overwhelmed.
Progent's Help Desk team of seasoned information technology experts gives your computer users in Sandy Springs or anywhere in the state of Georgia rapid communication with an efficient technical support group with substantial experience providing telephone-based consulting and remote diagnostics for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company productivity, and Progent's intent is to fix instead of simply document technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Group provides phone-based and in-depth consulting expertise and education in special application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more on Progent's consulting, custom development, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Sandy Springs, or anywhere in the state of Georgia, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so that your computer support is proactive rather than reactive. By anticipating potential problems before they result in downtime, remote monitoring can minimize disruptive and expensive service failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate multiple OS platforms.
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Sandy Springs or throughout the state of Georgia, Progent's online computer support engineers are ready to deliver professional and affordable system support the instant your organization needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Sandy Springs company deals with a local freelance support technician or employs a full time organization that know how to handle typical computer issues, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the availability or the expertise to resolve sudden network crises or especially complex integration problems.
Advantages of Progent's IT Support for Businesses in Sandy Springs
Progent's online technical help services enable your Sandy Springs business to experience the advantages of timely, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will derive added business value by being more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your on-site support resources
For most businesses in Sandy Springs or anywhere in Georgia, local network service resources, whether consisting of independent consultants or an in-house maintenance staff, can take care of the majority of technical problems. On the other hand, IT crises might occur when your regular resources are too busy or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service professionals give you an easy, fast, and budget-friendly solution to supplement your local resources and to convey valuable knowledge to improve your capability to resolve future issues locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller organizations commonly rely on individual freelance service providers. Although freelance service people have smaller internal costs than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of backup help may force your business to wait for help during an IT crisis. As your company grows, system unavailability and problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system is always up and running.
- Create a Scalable Foundation for Smooth Expansion
Companies typically start with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly designed systems require careful analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a system infrastructure able to offer the solid foundation to meet current business demands and facilitate future expansion.
- Work with Problem Solvers Instead of Technology Resellers
Smaller offices require guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network consulting and product selling can result in a scenario where the proposed
solution is built around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the real needs of customers.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, range of technical expertise, refined remote support software, and understanding of corporate IT enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 upgrades, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits by the minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to allow less critical problems to fester.
- Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of services performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each staff member to each customer. The practice of detailing and archiving service records allows more effective service and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.