Consulting and Technical Support for BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based programs, and other critical business data. Progent can provide Santa Ana, California companies the services of BlackBerry-certified consultants who can assist organizations to manage their BlackBerry deployments or transition smoothly to a more popular mobile solution.

As the complexity of small business IT technology has expanded, and as the need for world-class security, reliability, and recoverability has grown to be the standard for organizations of all sizes, effective deployment and maintenance of BlackBerry technology has become increasingly challenging. To address issues like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small businesses often resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and efficiently, eliminating the need for an internal BlackBerry technology expert and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, gives small businesses an economical solution for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined administration tools to help you monitor and support BlackBerry smartphones across your business, recommend security policies that make sense for your company, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of BlackBerry devices, providing a single solution for controlling key tasks like device installation, updates, and deactivation and offering a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

BlackBerry Enterprise Server Integration Support

BES Server provides a wealth of data protection capabilities beginning with advanced encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry Enterprise Server also allows excellent versatility in adjusting levels of security to match the special requirements of your network. Progent's BlackBerry authorized consultants can assist you to select powerful security functions and activate them wirelessly. Examples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase data from a lost or stolen smartphone
  • Disable Bluetooth
  • Activate built-in defenses against malware

BlackBerry Enterprise Server also provides versatility in selecting how to prevent users from installing or executing unsecure or prohibited programs. Progent can assist you to choose blocking techniques such as:

  • Specify precisely which applications are allowed on the device
  • Block external software from allocating persistent memory on the BlackBerry device
  • Determine what functions external applications can use on the BlackBerry smartphone
  • Limit the kinds of access external applications running on the device can initialize
  • Prevent all third-party software from being loaded or executed on the device

Professional BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to provide prompt assistance to companies in the Santa Ana region or throughout the state of California. Progent's experienced online technical support experts have helped IT organizations resolve computer problems and reduce IT service costs in every state in the country and built a large following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of issues related to BlackBerry products including wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server (BES), and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, solution architecture, deployment strategy and execution, performance optimization, design of a fault-tolerant environment, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational objectives and to create a wireless environment that fits within your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry BES Server, assist you to decide which administration model and equipment meet your requirements, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and IM, install push and pull access control lists, manage Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Support from a BlackBerry-Certified Consultant
If you wish to contact Progent about technical assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.
















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