Consulting Support Services for BlackBerry Solutions
BlackBerry wireless PDAs were at one time one of the most popular solutions for maintaining mobile access to email, scheduling, web-based programs, and other critical business data. Progent can provide Santa Ana, California companies the expertise of BlackBerry-certified professionals who can help companies to maintain existing BlackBerry environments or transition efficiently to a more popular smartphone platform.
As the sophistication of small business networks has increased, and as the need for world-class protection, reliability, and recoverability has grown to be the standard for businesses of all sizes, effective integration and support of BlackBerry technology has become more challenging. To handle issues such as data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations frequently turn to outside support firms who specialize in BlackBerry integration and troubleshooting.
Progent can provide the expertise of BlackBerry-certified consultants who can help small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of knowledge, coupled with Progent's efficient online service delivery model, gives small companies a budget-friendly alternative for integrating BlackBerry technology seamlessly into their information network.
Progent's engineers can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management tools to help you monitor and control BlackBerry devices throughout your company, recommend security policies that are right for your business, develop custom wireless applications, and ensure that your network infrastructure is properly configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup procedures so that it can be restored rapidly and safely.
Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and maintenance of RIM BlackBerry smartphones, offering a single platform for controlling critical jobs such as device installation, updates, and retirement while also providing a strong infrastructure for security and fault tolerance. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry smartphones and allows remote synchronization.
BlackBerry BES Server includes a variety of security capabilities beginning with advanced encryption of messages sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows great versatility in adjusting levels of security to meet the special needs of your environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and activate them wirelessly. Examples of these wirelessly configurable security features include:
- Disable a device
- Wipe information from a lost BlackBerry smartphone
- Disable Bluetooth
- Activate built-in protection against malicious attacks
BES Server also offers versatility in selecting how to prevent BlackBerry users from installing or running unsecure or unauthorized programs. Progent can assist you to select blocking processes such as:
- Specify precisely which applications are permitted on the device
- Prevent third-party software from allocating non-volatile memory on the BlackBerry smartphone
- Select which resources third-party programs can use on the device
- Limit the kinds of connections external software running on the BlackBerry device can establish
- Prevent all external applications from being installed or run on the BlackBerry device
Progent's Online BlackBerry-Certified Technical Support is Fast and Economical
For businesses in Santa Ana, California who require fast and economical help from a certified BlackBerry support expert, Progent offers efficient remote help from a seasoned network support staff who have provided IT solutions to companies in every state in the country. (See Progent's customer testimonials.)
Online consulting services eliminates travel costs and enables specialists to fix problems quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and offer expert support in areas such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant system architecture for BlackBerry users. Credentials held and skill sets offered by Progent's BlackBerry specialists include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters and auto-signature, changing user profiles, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate email solution. Progent's seasoned service professionals can also assist your business to resolve a broad range of problems associated with synchronization, device recognition, email reconciliation, web access, wireless connectivity, IM, desktop software configuration, and BlackBerry Desktop Redirector.
As a leader in providing countrywide online support for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses low and, by solving issues promptly, optimizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry-certified consultants can also show you how to use management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing wireless LANs for enterprise activation. Also, Progent can help you understand the role of operational policies in the BlackBerry BES system and assist your company to define and implement appropriate security configurations.
Progent's certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Exchange Server.
Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Expert
In order to get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.