Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful products for maintaining anytime-anywhere connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Santa Ana, California companies the services of BlackBerry-premier professionals who can assist businesses to manage existing BlackBerry deployments or transition efficiently to a current mobile platform.

As the complexity of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and disaster recovery has grown to be the norm for companies regardless of size, successful deployment and support of RIM BlackBerry solutions has grown increasingly challenging. To address issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to external support professionals who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and reducing the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This range of knowledge, combined with Progent's efficient remote service delivery model, provides small companies an economical solution for integrating BlackBerry products productively into their IT system.

Progent's consultants can help your business with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft technology, set up easy-to-use management tools to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile applications, and make sure that your network architecture is appropriately designed to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry wireless handsets, offering a centralized platform for controlling key jobs such as smartphone deployment, updates, and deactivation and also offering a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry smartphones and supports wireless synchronization.

BlackBerry BES Server Integration Help

BES Server offers a wealth of security capabilities beginning with advanced data encryption of information transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in adjusting degrees of protection to meet the special requirements of your company's environment. Progent's BlackBerry authorized engineers can assist your company to choose advanced security features and activate them remotely. Samples of these over-the-air configurable security features are:

  • Disable a BlackBerry device
  • Wipe information from a missing or stolen device
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also provides versatility in determining ways to prevent BlackBerry users from installing or executing unsafe or unauthorized programs. Progent can assist you to select blocking techniques such as:

  • List precisely which applications are permitted on the device
  • Prevent third-party software from using non-volatile memory on the BlackBerry device
  • Select what functions external software can access on the BlackBerry device
  • Limit the types of connections external software running on the BlackBerry device can initialize
  • Block all external applications from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help you to perform common support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified experts can also help you to troubleshoot a broad array of problems concerning synchronization, handset recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small company networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry support costs low and, by solving problems quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs analysis, solution architecture, installation strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and equipment match your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions concerning options for software versions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry consultant can assist your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Professional
If you wish to ask Progent about technical help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.