Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time among the most successful products for achieving anytime-anywhere access to email, calendars, web programs, and other vital business information. Progent offers Santa Ana, California businesses the services of BlackBerry-premier experts who can assist organizations to maintain existing BlackBerry environments or transition efficiently to a modern mobile platform.

As the complexity of small company IT technology has increased, and as the demand for world-class protection, reliability, and recoverability has grown to be the standard for organizations regardless of size, effective deployment and support of BlackBerry solutions has become more difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations often turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry environments economically and effectively, dispensing with the requirement for an internal BlackBerry technology expert and reducing the cost and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This breadth of experience, coupled with Progent's efficient online service delivery model, provides small businesses a budget-friendly alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's experts can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server setup so that your database and email infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous editions of BlackBerry and Microsoft software, set up streamlined administration utilities so you can track and support BlackBerry smartphones across your business, define security policies that are right for your company, develop custom wireless applications, and make sure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Consulting and Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry devices, offering a centralized solution for handling critical jobs such as smartphone installation, upgrades, and retirement and also offering a strong infrastructure for security and high availability. BlackBerry BES Server delivers transparent communication between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry BES Server Integration Support

BES Server provides a variety of security options starting with advanced encryption of information transmitted between a BlackBerry wireless handset and BlackBerry BES Server based on AES or Triple DES. BlackBerry BES Server also permits excellent versatility in adjusting degrees of security to match the specific needs of your network. Progent's BlackBerry certified consultants can help you to select powerful security functions and activate them remotely. Samples of these wirelessly configurable security settings include:

  • Disable a device
  • Wipe information from a missing BlackBerry smartphone
  • Disable Bluetooth
  • Enable internal defenses against malware

BlackBerry BES Server also offers flexibility in selecting how to prevent mobile users from installing or running unsecure or prohibited applications. Progent can help you to select protective techniques such as:

  • List precisely which applications are permitted on the device
  • Prevent third-party applications from allocating non-volatile memory on the BlackBerry smartphone
  • Determine what functions third-party applications can use on the smartphone
  • Limit the kinds of connections third-party software running on the BlackBerry device can initialize
  • Prevent all third-party software from being loaded or executed on the device

Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified BlackBerry engineers are available online to deliver expert technical help to companies in the Santa Ana region or anywhere in the state of California. Progent's experienced remote technical support experts have helped IT organizations resolve network problems and cut IT service costs in every state in the country and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote help for a broad array of issues related to BlackBerry products including synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving wireless security. Major RIM BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist your business to perform basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's seasoned service professionals can in addition help your company to troubleshoot a broad array of issues concerning synchronization, handset recognition, messaging consistency, web access, mobile connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote technical assistance for small company networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your mobile technical support costs low and, by resolving issues quickly, improves the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can assist you to install and remove BlackBerry device users on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, install push and pull access control lists, control Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, repair, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level engineering services for BlackBerry include business and technology requirements assessment, system design, deployment strategy and implementation, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's suitability to support a BlackBerry BES Server, help you to decide which administration approach and hardware products match your requirements, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can assist you to choose and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to perform company-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Expert
If you wish to contact Progent about technical expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



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    Microsoft Exchange Server 2013 includes significant improvements to the functionality of Microsoft Exchange Server 2010 and delivers important new features plus a redesigned architecture. These enhancements favorably impact vital IT areas like manageability, high availability (HA), security, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, create an efficient test and deployment plan, and educate your IT team to manage your Exchange Server 2013 solution. Progent can also provide affordable online consulting and management for Microsoft Exchange 2013.

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