Consulting Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most popular solutions for maintaining anytime-anywhere connectivity to email, scheduling, web-based programs, and other critical business data. Progent can provide Santa Ana, California companies the services of BlackBerry-certified professionals who can assist companies to manage their BlackBerry environments or migrate efficiently to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, reliability, and recoverability has become the norm for companies of any size, effective deployment and support of RIM BlackBerry technology has grown increasingly challenging. To address areas like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations often resort to external support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to plan, manage, and repair BlackBerry environments economically and effectively, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This breadth of experience, coupled with Progent's efficient online support model, provides small businesses a budget-friendly solution for integrating BlackBerry products seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older editions of BlackBerry and Microsoft software, configure streamlined management tools so you can monitor and control BlackBerry devices throughout your business, recommend security policies that make sense for your company, develop custom mobile software, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and thoroughly.

Technical Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and maintenance of RIM BlackBerry smartphones, offering a single solution for controlling critical jobs such as smartphone deployment, updates, and deactivation and also providing a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless integration between Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry smartphones and supports remote synchronization.

BlackBerry Enterprise Server Integration Help

BlackBerry BES Server includes a variety of data protection capabilities beginning with automatic encryption of information sent between a BlackBerry device and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also permits excellent versatility in adjusting degrees of protection to match the specific needs of your company's network. Progent's BlackBerry authorized consultants can assist you to select advanced security functions and activate them wirelessly. Examples of these over-the-air configurable security features include:

  • Disable a BlackBerry smartphone
  • Wipe data from a lost smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BES Server also provides versatility in determining ways to keep mobile users from loading or running unsafe or unauthorized code. Progent can help you to choose protective processes like:

  • Specify precisely what programs are permitted on the device
  • Prevent third-party software from allocating non-volatile storage on the BlackBerry smartphone
  • Determine what resources third-party applications can access on the smartphone
  • Limit the types of access external software running on the BlackBerry device can initialize
  • Block all external applications from being loaded or executed on the smartphone

Progent's Remote BlackBerry-certified Technical Support is Fast and Affordable
For companies in Santa Ana, California who need fast and affordable access to a qualified RIM BlackBerry support expert, Progent provides effective online help from a veteran network support team who have delivered IT solutions to companies in every state in the U.S. (See Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers resolve problems quickly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry solutions and offer expert help in fields such as fixing synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network architecture for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, solution design, installation planning and implementation, performance optimization, design of a high-availability architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, help your organization to determine which administration model and equipment meet your requirements, and analyze your messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about options for software versions, server hardware and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry consultant can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement access control lists, control Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about professional expertise for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.