Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most popular products for achieving mobile access to email, calendars, web-based programs, and other vital business data. Progent offers Santa Ana, California businesses the expertise of BlackBerry-premier experts who can assist businesses to maintain existing BlackBerry environments or transition smoothly to a more popular smartphone solution.

As the complexity of small company networks has increased, and as the need for world-class protection, dependability, and disaster recovery has grown to be the norm for businesses regardless of size, effective deployment and maintenance of BlackBerry solutions has grown more difficult. To handle areas like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and company databases, small businesses often resort to outside consulting firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified engineers who can help small businesses to design, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the necessity for an internal BlackBerry technology specialist and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven remote service delivery capabilities, provides small companies an affordable solution for integrating RIM BlackBerry products productively into their information network.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities so you can track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your company, customize mobile software, and make sure that your network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup procedures so that it can be restored rapidly and safely.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, providing a single platform for handling critical jobs such as device deployment, upgrades, and retirement while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless communication between Microsoft Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BES Server offers a wealth of data protection options starting with advanced data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent versatility in selecting degrees of security to meet the special requirements of your mobile network. Progent's BlackBerry authorized consultants can help your company to select advanced security functions and enable them remotely. Examples of these over-the-air configurable security features are:

  • Lock down a device
  • Wipe information from a lost device
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also offers flexibility in selecting how to prevent BlackBerry users from loading or executing unsafe or unauthorized programs. Progent can assist you to select blocking techniques such as:

  • List exactly what programs are permitted on the device
  • Prevent third-party applications from using persistent memory on the smartphone
  • Determine which resources third-party software can access on the BlackBerry smartphone
  • Restrict the kinds of connections third-party programs running on the BlackBerry device can initialize
  • Block all external programs from being installed or executed on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to provide expert assistance to companies in the Santa Ana area or anywhere in the state of California. Progent's seasoned online consulting team has helped businesses resolve computer issues and reduce IT service costs in each state in the U.S. and built a substantial base of loyal customers. (Refer to Progent's customer testimonials.)

Progent offers remote help for a broad selection of technologies associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange Server, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out basic technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, changing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's certified service professionals can also help you to troubleshoot a broad array of issues concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote support for small business networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry technical support expenses at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs assessment, system design, installation planning and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to design a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about options for software editions, processors and mass storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security specialists to run network-wide security assessment and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Consultant
To ask Progent about consulting expertise for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.