Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless PDAs were once among the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other vital business data. Progent can provide Santa Ana, California businesses support from BlackBerry-certified consultants who can help businesses to manage their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small company networks has increased, and as the need for enterprise-class security, reliability, and recoverability has become the norm for organizations regardless of size, successful integration and maintenance of RIM BlackBerry solutions has become more challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse messaging systems and shared databases, small businesses frequently resort to outside consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry-based environments economically and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This range of experience, coupled with Progent's efficient remote service delivery capabilities, provides small businesses a budget-friendly solution for incorporating BlackBerry technology productively into their business information network.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management tools to help you monitor and support BlackBerry devices across your business, recommend security policies that make sense for your company, customize mobile software, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry users. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry smartphones, offering a single solution for handling critical jobs like smartphone installation, upgrades, and retirement and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server supports seamless integration between Microsoft Exchange, Novell GroupWise, or Domino email servers and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry BES Server includes a wealth of security options starting with advanced data encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry BES Server also allows great flexibility in adjusting levels of protection to meet the special requirements of your network. Progent's BlackBerry authorized consultants can assist your company to select powerful security functions and enable them remotely. Samples of these wirelessly configurable security settings are:

  • Lock down a smartphone
  • Wipe data from a lost device
  • Disable Bluetooth functionality
  • Enable internal defenses against malware

BES Server also provides versatility in determining ways to keep mobile users from loading or running unsafe or unauthorized programs. Progent can help you to choose blocking processes such as:

  • List precisely what programs are allowed on the device
  • Block third-party software from using non-volatile memory on the BlackBerry device
  • Determine what functions external programs can access on the device
  • Limit the types of connections external programs running on the device can initialize
  • Block all external programs from being loaded or run on the device

Progent's Remote BlackBerry-certified Support is Fast and Economical
For companies in Santa Ana, California who need fast and affordable access to a qualified RIM BlackBerry support expert, Progent offers effective remote assistance from a veteran network support staff who have provided IT solutions to organizations in each state in the U.S. (See Progent's customer testimonials.)

Remote support avoids travel costs and allows consultants to resolve problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in the entire range of BlackBerry technologies and can provide professional support in fields including fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a protected, high-availability network infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Exchange Server data flow, create, update, and apply wireless LAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs assessment, system design, deployment strategy and implementation, performance optimization, design of a high-availability architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional goals and to design a wireless environment that meets your IT budget and supports your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment meet your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software editions, processors and storage, network topology, and application configuration.

To optimize network security, Progent's BlackBerry-certified consultant can help you to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Professional
In order to contact Progent about consulting support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.