Consulting and Technical Support for BlackBerry Technology
BlackBerry mobile PDAs were once among the most popular solutions for maintaining location-independent connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Santa Ana, California companies support from BlackBerry-certified experts who can assist organizations to manage their BlackBerry deployments or transition smoothly to a current mobile platform.
As the sophistication of small business IT technology has expanded, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the norm for businesses regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and shared databases, small organizations often resort to external support professionals who specialize in RIM BlackBerry integration and troubleshooting.
Progent can provide the services of BlackBerry-certified consultants who can help small businesses to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security specialists. This range of experience, combined with Progent's efficient online support capabilities, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry technology productively into their IT network.
Progent's engineers can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging systems work efficiently with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to track and control BlackBerry devices throughout your business, define security policies that are right for your company, customize wireless software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and safely.
Technical Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry wireless handsets, offering a single platform for handling key jobs such as smartphone installation, upgrades, and retirement while also providing a strong foundation for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Groupwise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.
BlackBerry BES Server offers a wealth of data protection options beginning with automatic encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great versatility in adjusting degrees of security to meet the specific requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to select powerful security features and enable them wirelessly. Examples of these over-the-air configurable security features are:
- Lock down a BlackBerry device
- Erase information from a missing BlackBerry smartphone
- Disable Bluetooth functionality
- Activate built-in protection against malware
BES Server also offers flexibility in selecting how to keep BlackBerry users from installing or executing unsecure or unauthorized software. Progent can help you to select protective techniques like:
- Specify exactly which programs are permitted on the device
- Block third-party programs from using non-volatile storage on the smartphone
- Select which functions third-party software can access on the device
- Limit the kinds of connections external applications running on the BlackBerry device can initialize
- Prevent all external applications from being loaded or run on the BlackBerry device
How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded certifications from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills range from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated skill sets include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned experts can also help your company to resolve a broad array of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.
As a leader in providing nationwide online consulting services for small business IT networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support expenses at a minimum and, by resolving issues promptly, maximizes the output of your BlackBerry clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry engineers can also assist you to use management tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security options.
Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent version of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Exchange Server data flow, create, edit, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP results.
Progent's BlackBerry consultant can support your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry include business and network requirements analysis, system design, installation strategy and implementation, performance tuning, design of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless system that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and hardware products match your requirements, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network topology, and application set up.
To optimize network protection, Progent's BlackBerry-certified expert can assist your company to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security specialists to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.
Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
To contact Progent about consulting assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.