Fast Online Support for Santa Ana California Networks
Urgent Phone Help for Santa Ana SystemsFor companies located in Santa Ana California, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote support experts provide exceptional value because they have the real-world background and have access to the sophisticated technology required to solve most network issues quickly. This lowers direct costs since service calls use up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits additionally with indirect costs by minimizing or eliminating system downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the support that you receive. Unlike typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's one-minute granularity and clean policy for billing do away with scenarios where fast solutions manage to turn into large tabs. Progent's skill at dealing with problems efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized tools and proven processes which promote the maximum level of effectiveness for remote engineering help and repair for computer networks of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your company's environment remotely without breaching corporate security.

Progent's powerful technical support reporting system includes comprehensive histories describing all service that Progent's clients have received. Progent's team consultants have access to the details of all help rendered to each Progent customer by every Progent engineer. This archive of anomalies and solutions is stored as a quickly searchable support knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up other extensive support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online service experts can find the best solutions quickly.

Remote support services provided by Progent to clients in Santa Ana California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your computer users in Santa Ana California immediate contact with an effective technical support group with years of background providing phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center recognition as a major contributor to business efficiency, and Progent's intent is to fix instead of just record IT problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides remote professional consulting expertise and training in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers businesses in Santa Ana California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your network maintenance is proactive and automated. By detecting potential trouble spots before they result in full-scale emergencies, proactive monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments powered by multiple platforms.
How Your Santa Ana Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Santa Ana California, Progent's online computer support engineers are ready to provide expert and economical system support the moment your business has to have it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Santa Ana organization relies on a local freelance consultant or maintains a full time organization that can handle ordinary network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to fix unexpected system emergencies or especially complex integration projects.

Benefits of Progent's Network Help for Offices in Santa Ana California
Progent's remote IT consulting services allow your Santa Ana company to experience the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your network will acquire added business value by becoming increasingly available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    With most organizations in Santa Ana California, local computer service providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of network issues. On the other hand, major troubles may occur when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's online support professionals offer an easy, quick, and budget-friendly way to supplement your local resources and to convey valuable information to improve your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance consultants. Although freelance consultants carry smaller overhead than big service organizations and can often charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may force your business to wait for help during an emergency. As your company grows, system downtime and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often start with an information system created on a modest budget. Lacking a scalable infrastructure, band-aid fixes often get thrown on top of a shaky foundation. As a network grows, reliability and scalability issues can impede the success of the business. Such poorly built systems require proper assessment, smart long-term planning, and wide technical expertise to evolve to a system architecture that can provide the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices require advice and technical training to navigate through an increasingly complex maze of product options available for accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, in the trenches of network service, performing a broad variety of technical tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class IT skills, but also a support engineer with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



An index of content::

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    Progent offers consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewall solutions.

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    Progent is a leader in cost-effectively providing enterprise-class IT help to small businesses. Progent's achievement in handling the network support requirements of the chronically underserved small business sector is the combined result of key technical and process innovations that have eliminated much of the traditional expenses out of managing network support, added unmatched professional skill into the IT service system, and significantly accelerated the solution cycle.

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    Progent can provide expert remote support services to help companies connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

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    Microsoft SMS Server Computer Engineer

    Progentís Microsoft-certified consultants provide small and mid-size companies enterprise-class consulting support for Microsoft Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is the new title for the update management platform previously known as SMS Server. Configuration Manager 2007 provides a variety of enhancements to Systems Management Server 2003 including comprehensive automation, integrated Vista Windows Server 2008 support, quarantine support, and device driver management. Progentís certified engineers can help you use SMS or System Center Configuration Manager economically for streamlined operating system and application software deployment, security patch administration, software tracking, and software license compliance. Progent's consultants can also help your company to migrate smoothly from SMS Server to Configuration Manager 2007.

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    Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís support team can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Microsoft Project Server, and System Center Operations Manager.

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