Immediate Remote Technical Support for Santa Ana IT Networks
For businesses in Santa Ana or anywhere in California, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security design and diagnostic issues.
Progent's online support experts provide excellent value because they possess the practical background and are equipped with the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where fast fixes somehow end up as major tabs. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and proven processes that permit the maximum degree of effectiveness for online engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to connect to your company's environment remotely without compromising network security.
Progent's sophisticated service database application stores extensive histories of all service that Progent's customers have been provided. Progent's team engineers have the benefit of the records of all help rendered to each client by every consultant. This history of trouble tickets and responses is stored as a conveniently exploitable internal database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and allow quick access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions promptly.
Remote support services available from Progent to companies in Santa Ana and throughout the state of California include:
Authorized Windows Expertise
Progent's Microsoft-expert online support engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to handle the most challenging problems encountered in network planning, deployment, administration, compliance, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing problems with Cisco IOS network management tools and coming up with workarounds or locating program updates. CCIEs offer exceptional value because their deep expertise enables them to fix problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your network by means of advanced on-line support technology to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer help for all of Cisco's market leading selection of infrastructure products by providing consulting services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of security solutions to enhance the immunity of your Windows, macOS and OS X, Linux network against assaults or help you to recover quickly after a serious penetration. Security solutions available from Progent cover in depth information security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting support to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for recovering applications and services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation independent of the physical components making up the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of information technologies such as system architecture, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux-based environments. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight series of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to provide centralized control and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to execute critical projects within budget and on time. Progent's special remote engineering services include:
How Your Santa Ana Business Can Contact Progent's Online Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of veteran information technology professionals gives your customers in Santa Ana or anywhere in the state of California immediate access to a large support resource with extensive experience providing phone consulting and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a significant enabler of business productivity, and Progent's target is to fix instead of merely annotate technical problems.
- Business Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff offers phone-based and in-depth engineering support and training in special business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent can deliver organizations in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By uncovering looming problems before they grow into full-scale emergencies, proactive monitoring can minimize disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or environments that incorporate a variety of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Santa Ana or anywhere in the state of California, Progent's online computer support engineers can provide effective and cost-effective IT support the instant your organization requires it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Santa Ana organization relies on a local freelance consultant or employs an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected system crises or particularly complex integration projects.
Details of Progent's Remote Computer Services for Santa Ana
Progent's phone support, remote troubleshooting, network security expertise, and network management services give businesses in Santa Ana or throughout the state of California unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and network management, Progent's experts can provide your organization world class network support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Santa Ana and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service databases, and on-going training.
- Per Minute Rates to Reduce Costs
Progent provides online support on a per-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for online help and imposes no monthly retainer for services delivered during regular business hours. This saves you from facing big bills for routine repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, network security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support for specific business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Software Design
Apple Mac Consulting
Amazon MWS Software Design and Programming
By offering a full service one-stop resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that meet the specific needs of your business.
- State of the Art Online Access Software
Protected online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to problems that might otherwise demand a costly onsite visit. Sophisticated remote connectivity tools and expert engineers together allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Support for Maximum System Availability
For businesses with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT background, refined support tools, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.
Progent adds value by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on industry background, at the front lines of IT support, executing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for using technical knowledge to repair real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person help by the minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.