Immediate Remote Help for Santa Ana Information Networks
For companies located in Santa Ana or anywhere in the state of California, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical background and are equipped with the advanced tools necessary to solve most network problems quickly. Efficient support lowers immediate expenses since service calls use up minimal billable consulting minutes. Online support also eliminates the cost of sending a consultant to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are billed only for the support that you receive. In contrast to typical remote support firms, Progent requires no initialization charge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs somehow turn into large bills. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined a collection of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to communicate with your system without violating network security.
Progent's sophisticated technical support reporting application keeps extensive histories for the service that Progent's clients have received. Progent's staff consultants have the benefit of the details of services rendered to each client by any Progent engineer. This database of issues and solutions is stored as a quickly accessible support database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major vendors such as Cisco and Microsoft open up additional extensive support databases and permit fast access to manufacturers' internal support staff so Progent's online service experts are able to arrive at the most efficient solutions in the least time.
Remote technical services available from Progent to clients in Santa Ana and throughout the state of California include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online support engineers can deliver network problem solving and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network professionals, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to handle even the most challenging issues associated with network infrastructure planning, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise permits them to solve problems quickly. In many instances, less qualified service providers can struggle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your network via advanced remote support tools to perform fast, secure, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless VoIP phones solutions, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points planning and integration support, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting support, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your company to recover rapidly following a damaging breach. Security consulting services offered by Progent cover comprehensive data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide expert online support services to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable process for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of information technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy management in networks that combine Linux with Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux environments. Progent's group-oriented methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent remote assistance analyzing problems within UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special remote engineering solutions include:
How Your Santa Ana Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology experts offers your computer users in Santa Ana or anywhere in the state of California fast communication with an efficient technical support resource with substantial background delivering telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's goal is to resolve and not merely report network problems.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers phone-based advanced consulting expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for familiar Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Santa Ana, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to fit your environment so that your network maintenance is proactive rather than reactive. By uncovering looming issues before they cause network outages, system monitoring can avoid inconvenient and costly information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems that support a mix of operating systems.
To get in touch with Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Santa Ana or anywhere in the state of California, Progent's online network support engineers are ready to provide expert and cost-effective IT help the moment your company requires it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve network problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Santa Ana company works with a local freelance support technician or employs a full time organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to fix unexpected network crises or especially tough integration projects.
Details of Progent's Online Network Services for Santa Ana
Progent's phone help, remote troubleshooting, network security consulting, and system management services offer companies in Santa Ana or anywhere in the state of California unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk services and system management, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Santa Ana and is also ideal for networks in geographic areas of California that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides remote support on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online service and asks for no ongoing subscription fee for support services provided during regular business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals who have skill in planning, implementing, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for specific application areas. Support offered by the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Office 365 Word Support
BI Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Management and Application Programming
MySQL Project Management and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, affordable, and thorough IT solutions that match the unique needs of your business.
- State of the Art Online Connectivity Tools
Secure online connectivity allows Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast fixes to problems that could otherwise require an expensive onsite visit. State-of-the-art online connectivity tools and expert technicians combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High System Uptime
For companies with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained organizations whose clients require instant access to a Help Desk service with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, breadth of IT experience, refined support tools, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.