Immediate Remote Support for Santa Ana Information Networks
Urgent Phone Technical Support for Santa Ana NetworksFor businesses located in Santa Ana or anywhere in the state of California, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage because they have the real-world background and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs since service calls require minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast fixes somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your environment without compromising corporate security.

Progent's powerful technical support database system stores thorough histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to every Progent client by any Progent engineer. This history of issues and repairs is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other massive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.

Remote services offered by Progent to businesses in Santa Ana and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight series of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide web-based control and world-class security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special online engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick response from an efficient Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent extension of your existing Call Center resources. Progent's Virtual Call Center can act as a an escalation resource for the toughest computer system issues, or be available in overflow situations when your other service providers are too busy.

    Progent's Call Center team of experienced information technology professionals provides your customers in Santa Ana or anywhere in the state of California fast assistance from a reliable technical support resource with years of background offering telephone-based help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business efficiency, and Progent's aim is to resolve and not simply record technical issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting expertise and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and education services, visit Progent's Applications Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so your network support is proactive rather than reactive. By uncovering looming problems before they result in network outages, remote monitoring can minimize stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate a variety of OS platforms.
How Your Santa Ana Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Santa Ana or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT support the moment your company has to have it. Long experience delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with in-person support visits.

Even if your Santa Ana office works with a local independent consultant or maintains an in-house IT staff that know how to deal with common computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Network Support for Santa Ana
Progent's phone support, remote troubleshooting, system security consulting, and network administration services give companies in Santa Ana or throughout the state of California the greatest leverage for your IT investment. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, refined support software, and familiarity with corporate IT allow businesses to avoid the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, in the trenches of network support, executing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support team. This means that you get not just expert technical help, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you pay only for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of documenting and archiving support records allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.