Immediate Remote Help for Santa Ana IT Networks
For companies located in Santa Ana or anywhere in California, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced tools required to resolve most information system issues rapidly. This lowers immediate expenses because service calls require minimal chargeable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced only for the support that you receive. Unlike many online support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where fast repairs somehow turn into substantial bills. Progent's skill at handling technical issues quickly means your business spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an arsenal of optimized tools and proven processes that allow the highest level of efficiency for online engineering help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's remote service group to connect to your system without breaching corporate security.
Progent's powerful technical support reporting application keeps detailed records for the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of services rendered to every client by any engineer. This history of anomalies and resolutions is organized as an easily accessible internal knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with key industry leaders such as Cisco and Microsoft open up other massive support knowledge bases and allow quick response from vendors' internal support staff with the result that Progent's online service experts can determine the best solutions quickly.
Online technical services available from Progent to companies in Santa Ana and anywhere in the state of California include:
Certified Windows Experts
Progent's Microsoft-certified online support engineers offer network troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support professionals who can help your company with a broad range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult issues associated with network planning, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with workarounds or locating software updates. CCIEs are an excellent value because their deep expertise permits them to solve problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network using the latest on-line support tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's top-selling family of connectivity devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers setup and debugging, Catalyst switch support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Access Points engineering services, Cisco wireless controllers support Services, Cisco VPN and Security Setup and troubleshooting support, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Qualified Network Security Specialists
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or assist you to recuperate quickly after a serious breach. Security solutions available from Progent include: thorough network security and compliance evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; securing your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Progent can provide expert online support services to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for restoring applications and services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a broad spectrum of computer technologies including network architecture, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance analyzing problems affecting UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Apple Mac OS X
IBM AIX OS
ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows clients to complete critical projects within budget and on schedule. Progent's special remote engineering services include:
How Your Santa Ana Company Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the money or time to assemble and manage an in-house Help Desk but who want fast access to an efficient Call Center with professional phone assistance as well as the ability to escalate the most challenging problems to high-level consultants.
Progentís Virtual Help Desk is intended for larger companies and operates as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex computer system problems, or be available in those situations when your other service providers are too busy.
Progent's Call Center team of veteran network professionals gives your computer users in Santa Ana or anywhere in the state of California immediate communication with a dependable network service resource with years of experience delivering phone support and remote diagnostics for IT systems powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant driver of company success, and Progent's goal is to solve instead of just report IT problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides online and in-depth engineering support and education in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By spotting potential problems before they result in network outages, automated monitoring can avoid inconvenient and costly information system crises. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or systems that incorporate multiple platforms.
To contact Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Santa Ana or throughout the state of California, Progent's phone-based network support specialists are ready to deliver expert and economical system help the moment your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Santa Ana business has a local independent support technician or employs a full time organization that can handle the majority of network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or particularly challenging integration projects.
Details of Progent's Remote Network Support for Santa Ana
Progent's phone support, remote troubleshooting, network security consulting, and system management services offer businesses in Santa Ana or anywhere in the state of California unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Santa Ana and is also ideal for customers in more remote regions of California that have a limited supply of technicians with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.
- Per Minute Rates to Minimize Costs
Progent provides online support on a per-minute basis, so you are charged only for the services you use. Progent asks for no minimum charge for phone support and requires no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big invoices for routine fixes.
- Access to Cisco Certified Network Design Professionals
Progent's registered experts for Cisco offers the services of authorized professionals with skill in designing, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's basic support services include technology integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
BI Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Apple Mac Support
Amazon Marketplace Web Service Programming
By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the specific requirements of your business.
- Sophisticated Online Connectivity Software
Protected remote connectivity permits Progent's support professionals to see precisely what your customers see. This makes it possible to produce fast solutions to problems that might otherwise demand an expensive onsite service call. Effective online connectivity software and expert engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote system analysis.
- Support for Mainstream VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For offices with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious offices whose clients require instant access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical experience, refined remote support tools, and familiarity with corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Receiving Remote Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.