Fast Remote Support for Santa Ana California Networks
For businesses located in Santa Ana California, Progent offers remote support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the real-world experience and have access to the sophisticated tools necessary to solve most network issues rapidly. This reduces immediate expenses because service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your location. Your organization benefits even more with incidental costs by minimizing or avoiding network downtime and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting know-how is especially important in environments that depend on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to many online service companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing prevent situations where fast solutions somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means your business saves money.
Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of customized tools and field-proven processes that permit the maximum level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to interface to your company's environment remotely without breaching network security.
Progent's sophisticated service reporting system includes detailed histories describing all service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help delivered to each Progent client by every Progent consultant. This database of anomalies and resolutions is structured as a quickly exploitable support database that enables Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and close associations with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists are able to determine optimal solutions quickly.
Online support services offered by Progent to customers in Santa Ana California include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote support experts can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams consulting, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for networking engineers, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn issues surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or identifying software updates. Cisco qualified CCIEs provide excellent value because their deep experience allows them to fix problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your network by means of state-of-the-art remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of connectivity devices. Cisco networking expertise offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch consulting services, Cisco Nexus switch consulting services, Cisco Meraki switches integration, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and configuration, Aironet Wireless Access Points engineering help, Cisco wireless controllers integration consulting, Cisco Security and VPN Integration assistance, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent can also provide remote and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM and CISSP security and compliance experts can provide a variety of security solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent cover in depth information security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; rapid recovery from malicious attacks; setting up firewalls; building secure architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services rapidly after a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to address a wide array of computer technologies including network architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and easy management in networks that incorporate Linux with Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's leading enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Santa Ana Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Call Center staff of experienced network consultants offers your customers in Santa Ana California immediate assistance from a reliable support resource with years of experience delivering phone help and online diagnostics for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a solid driver of business success, and Progent's goal is to solve and not just record technical issues.
- Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply online and in-depth engineering expertise and education in specific application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Santa Ana California remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your environment so that your computer support is proactive rather than reactive. By uncovering looming issues before they grow into network outages, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that support a combination of platforms.
To contact Progent about emergency online expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Santa Ana California, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective system support whenever your business requires it. More than a decade of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Santa Ana company has a regular freelance support technician or maintains an in-house organization that can deal with typical computer problems, Progentís Microsoft certified engineers can offer an easy and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially tough integration problems.
Details of Progent's Online Network Services for Santa Ana California
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give offices in Santa Ana California the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and system administration, Progent's professionals can deliver your organization enterprise-level IT support while allowing you to eliminate the expense and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Santa Ana California and is also ideal for networks in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and on-going education.
- By the Minute Rates to Reduce Expenses
Progent offers remote support on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online service and requires no ongoing subscription fee for support services delivered during normal working hours. This keeps you from facing big invoices for quick fixes.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco offers access to authorized specialists who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings include system integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support in specific business applications. Support offered by the Application Experts Group covers:
Dynamics GP Support and Customization
Microsoft Project Support
Office 365 integration consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Management Support and Application Programming
Amazon Marketplace Web Service Software Design and Programming
By providing a convenient one-stop source for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that match the unique needs of your company.
- Sophisticated Remote Access Software
Secure remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive onsite visit. Sophisticated remote access software and experienced technicians together allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online support and automated system tracking.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24-hour Support for Maximum System Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock online support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained offices whose clients require instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of IT support, executing a broad range of technical projects for a large array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This ensures that you get not only expert IT capability, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no retainer for support services provided during normal working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.