Immediate Remote Support for Santa Ana Information Networks
For businesses located in Santa Ana or anywhere in the state of California, Progent provides online help for computer systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online support to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex networking problems, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security design and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage because they have the real-world background and have access to the sophisticated technology necessary to solve the majority of information system problems rapidly. This lowers immediate costs since service calls require minimal chargeable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.
Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing prevent scenarios where fast fixes somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized tools and field-tested methodologies that allow the maximum level of effectiveness for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the staff of Progent's Technical Response Center to communicate with your environment without compromising corporate security.
Progent's powerful technical support database system stores thorough histories for all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of services delivered to every Progent client by any Progent engineer. This history of issues and repairs is stored as a conveniently retrievable internal knowledge base that permits Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with important vendors such as Cisco and Microsoft open up other massive technical support databases and permit fast access to vendors' in-house support staff with the result that Progent's online service specialists are able to find optimal resolutions in the least time.
Remote services offered by Progent to businesses in Santa Ana and throughout the state of California include:
Certified Windows Support
Progent's Microsoft-certified remote support professionals offer computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design, SharePoint Server 2016 migration and hybrid integration support, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable desktop support services to help you company to install, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 integration support services as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs and cloud-connected mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure professionals, and validates an individual's technical skills at the master level. CCIEs can handle the most difficult problems surrounding network infrastructure planning, integration, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs provide excellent cost-effectiveness since their deep expertise enables them to fix problems rapidly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can tie into your network using advanced remote support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide help for the complete line of Cisco's popular family of connectivity products by providing consulting services that include:
CISSP and ISSAP Premier Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, macOS and OS X, or Linux network against assaults or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent include: in depth information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile communication; securing your email system from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting services to help companies of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring services rapidly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists can provide remote consulting services to address a wide array of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older applications to MS Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing problems within UNIX/Linux networks based on leading versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all key facets of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent consultant so all looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability either to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Santa Ana Business Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for organizations who don't have the resources to create an internal Help Desk Call Center but who want quick access to a reliable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to advanced engineers.
Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk or revamping your established one, evaluating or customizing Call Center software products to handle the particular needs of your company, or adding occasional phone support staff to reinforce your internal Help Desk team during unusually busy scenarios such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of veteran network experts provides your clients in Santa Ana or anywhere in the state of California rapid assistance from a reliable support group with years of background providing telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk perception as a significant driver of company performance, and Progent's intent is to fix and not simply record network issues.
- Applications Services: Education, Customization, and Troubleshooting
Progent's Applications Experts Team offers online professional consulting support and education in key application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, custom development, and training services, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Santa Ana, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your business so your IT support is proactive rather than reactive. By spotting emerging problems before they cause network outages, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems that support a combination of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Santa Ana or anywhere in the state of California, Progent's phone-based network support engineers can deliver expert and cost-effective system help the instant your organization has to have it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person service visits.
Even if your Santa Ana office deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer an easy and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to handle sudden network emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Santa Ana
Progent's online support, remote repair, system security consulting, and system administration services give businesses in Santa Ana or anywhere in the state of California the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in Santa Ana and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent has no minimum charge for phone support and imposes no monthly retainer for services provided during normal business hours. This protects you from paying big bills for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support offerings include system integration, MS Exchange consulting, network security design, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project Expertise
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
BI Reporting Development and Training
UNIX, Linux and Solaris Integration
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Database Administration and Software Programming
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for network generalists and application experts, Progent can tailor fast, affordable, and thorough IT solutions that align with the special requirements of your business.
- Advanced Online Connectivity Tools
Secure online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it possible to find fast solutions to problems that could otherwise demand a costly personal visit. Cutting-edge online access software and expert engineers combine to enable Progent to repair most network issues rapidly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without weakening network security.
- 24-hour Service for High Network Uptime
For organizations with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-constrained companies whose clients need immediate recourse to a Help Desk service with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of network service, performing a broad variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big bills for quick solutions so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your IT network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.