For small and midsize businesses located in Santa Ana California, Progent offers help for information systems based on UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online technical support services represent excellent leverage due to the fact that they are equipped with the practical experience and the sophisticated technology to solve most network issues quickly. This reduces immediate costs because solutions take up fewer chargeable consulting minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online help is designed to stretch your network support investment. Progent bills by the minute for phone assistance, so you owe exclusively for the support that you receive. Unlike typical online service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow end up as substantial invoices. Progent's skill at solving technical issues quickly translates into your business conserving money.
Progent's Remote Support Technologies
Over time, Progent has developed a set of customized tools and field-proven processes which allow the maximum level of effectiveness for online help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to access your computer system without violating corporate security.
Progent's proprietary service reporting system includes comprehensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of support rendered to each Progent client by any Progent engineer. This history of anomalies and resolutions is organized as a conveniently accessible internal knowledge base that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft permit access to other massive support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's online service experts are able to determine optimal resolutions quickly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Santa Ana California or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online support experts have credentials in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to tackle virtually any crisis that may crop up in a small or midsize company information system. Certificates held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support clients with multi-OS networks, Progent also offers the services of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support Offered by Progent to companies in Santa Ana include:
Special Consulting Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a wide spectrum of information technology such as network infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's group-based methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency online help for diagnosing anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Important Linux versions for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and certifies a consultant's networking knowledge at the expert level. Cisco CCIEs can deal with even the most intractable issues surrounding network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs represent an excellent value since their broad experience allows them to fix the most difficult problems rapidly. In common cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs available to assist small and mid-size companies. Progent can provide quick phone access to a Cisco authorized CCIE so you can receive timely support for serious network infrastructure problems that are lowering business productivity but are beyond the scope of your regular network maintenance providers. Progent's CCIE support experts can connect to your environment via state-of-the-art on-line troubleshooting technology in order to perform efficient, secure, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-expert online support experts can provide network problem solving and IT help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop support including Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.
CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP and ISSAP security consultants offer a variety of security solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to clean up quickly after a damaging breach. Security solutions available from Progent include: in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; installing firewalls; building safe architectures for remote and mobile access; securing your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Billing rates for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:
How Your Santa Ana California Company Can Contact Progent's Online Support Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for small companies with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller businesses who lack the money or time to assemble and manage an internal Call Center but who require fast access to a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or revamping your existing one, selecting or modifying Help Desk Call Center software products to meet the special demands of your company, or adding temporary phone support personnel to supplement your internal Help Desk Call Center team to handle demanding scenarios like software transitions, major upgrades, or rolling out new applications.
Progent's Help Desk staff of experienced information technology experts offers your workers in Santa Ana California rapid contact with an effective support resource with years of experience offering telephone-based help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to business productivity, and Progent's policy is to solve and not just report IT problems.
Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply phone-based advanced engineering support and training in key business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more concerning Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the imaginative components of Mac systems by providing remote consulting services and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Online Network and Server Monitoring Support
Progent offers companies in Santa Ana California online network monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so your network support is proactive and automated. By spotting potential trouble spots before they cause downtime, remote monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that support a variety of OS platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.