For small businesses in Santa Ana California, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.
Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast fixes somehow end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Service Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to link to your network without compromising network security.
Progent's proprietary technical support reporting application maintains extensive histories of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support provided to each Progent client by every consultant. This database of issues and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting specialists can determine optimal resolutions promptly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Santa Ana California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's online network support engineers possess credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's engineers to manage practically any problem that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.
To provide assistance to companies with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical services Offered by Progent to customers in Santa Ana include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of computer technology including system infrastructure, messaging systems, network and operational security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified administration, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the expert level. CCIEs can handle even the most stubborn issues associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. CCIEs provide excellent cost-effectiveness since their depth of expertise allows them to solve even the most difficult problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can fix in minutes.
Few support organizations make Cisco-qualified CCIEs accessible to support small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so you can get immediate help for severe network infrastructure problems that are impacting worker productivity but are not within the experience of your local IT maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your network by means of the latest remote troubleshooting tools to provide fast, safe, and economical analysis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting professionals who can help your company with a broad range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a wide range of online PC desktop consulting and support services including Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions that can improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or assist you to recuperate rapidly following a damaging breach. Security consulting services available from Progent include: thorough security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
How Your Santa Ana California Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small companies who lack the money or time to support an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software products to address the particular needs of your company, or providing temporary online personnel to supplement your internal Call Center resources to handle demanding situations such as software transitions, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Santa Ana California immediate assistance from a dependable network service group with extensive background providing phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major enabler of business productivity, and Progent's goal is to solve and not just track IT problems.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team provides online advanced consulting support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative elements of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent offers companies in Santa Ana California remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By uncovering potential problems before they grow into downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.