For small and midsize companies in Santa Ana or anywhere in the state of California, Progent offers technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the services of CISA and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services offer excellent value because they are equipped with the real-world background and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers direct expenses because service calls take up fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your network support dollar. Progent charges per minute for phone consulting, so you pay only for the services that you actually get. In contrast to many online support firms, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor fixes manage to end up as big bills. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.
Progent's Online Service Technologies
Over the years, Progent has developed an arsenal of optimized technologies and field-proven methodologies that ensure the highest degree of effectiveness for remote technical support and troubleshooting for small business computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to connect to your network remotely without violating corporate security.
Progent's advanced customer support reporting system keeps detailed documentation for the support that Progent's clients have been provided. Progent's authorized consultants have access to the history of assistance delivered to each Progent client by any Progent engineer. This archive of problems and repairs is stored as a quickly retrievable proprietary knowledge base that permits Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with important vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' in-house support staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Santa Ana or anywhere in California or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting professionals offer certified skills in an extensive array of disciplines. This broad range of technical skills allows Progent's engineers to handle practically any crisis that may occur in a small business information system. Certifications held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To help customers with multi-platform environments, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote technical support services available from Progent to clients in Santa Ana and throughout the state of California include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide range of computer technology such as system infrastructure, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to current MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Major Linux platforms for which Progent offers expert support include:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for networking consultants, and certifies a person's network technology skills at the expert level. Cisco CCIEs can handle the most difficult problems associated with network planning, integration, maintenance, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to fix even the most intractable problems rapidly. In many cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick telephone access to a Cisco authorized CCIE so you can receive urgent assistance for serious network issues that are crippling worker productivity but are not within the comfort zone of your regular network maintenance resources. Progent's Cisco CCIE consultants can connect to your computer system using advanced remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2013 development,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a range of system protection solutions that can enhance the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to clean up quickly after a serious penetration. Security services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help companies of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical initiatives economically and on time. Progent's special online engineering services include:
How Your Santa Ana Business Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are ideal for small companies who lack the budget to support an internal Help Desk but who need fast communication with a dependable Help Desk with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative for complex technical issues, or be available in those circumstances when your other resources are swamped.
Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or enhancing your current organization, selecting or modifying Help Desk software to meet the unique requirements of your business, or adding occasional phone support personnel to reinforce your internal Help Desk team during high-demand situations like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned information technology experts offers your workers in Santa Ana or anywhere in the state of California fast contact with a large network service resource with substantial experience providing phone support and online diagnostics for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve rather than merely report IT problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team offers remote and in-depth engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. For additional information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can nurture the artistic aspect of Macintosh environments by delivering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio/video or integrating an audio/video post production studio.
Remote Network Monitoring Support
Progent offers companies in Santa Ana, or anywhere in the state of California, remote network monitoring support centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so your computer support is proactive rather than reactive. By detecting possible problems before they grow into network outages, automated monitoring can minimize stressful and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks based on a mix of OS platforms.
To get in touch with Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or visit Contact Progent.