For small companies located in Santa Ana or anywhere in the state of California, Progent offers help for networks based on UNIX or Linux or for environments that include a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity issues, as well as the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and business continuity preparedness.
Progent's remote technical support engineers offer exceptional value due to the fact that they are equipped with the practical experience and the advanced technology to resolve the majority of information system problems rapidly. This lowers immediate expenses because solutions take up a smaller number of chargeable minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management.
Progent's billing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the services that you receive. In contrast to typical online support firms, Progent imposes no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where quick fixes manage to turn into large invoices. Progent's skill at dealing with problems efficiently results in your company saving cash.
Progent's Remote Support Technologies
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes that allow the highest level of effectiveness for online help and repair for small company IT systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the experts of Progent's Technical Response Center to link to your environment without breaching corporate security.
Progent's proprietary customer support reporting application keeps comprehensive documentation for the support that Progent's customers have been provided. Progent's staff engineers have access to the records of support rendered to each customer by every engineer. This database of problems and responses is structured as a readily exploitable internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's advanced accreditations and working relationships with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow priority response from vendors' internal product engineers so Progent's remote consulting specialists are able to arrive at the best resolutions in the least time.
Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's remote support in Santa Ana or anywhere in California or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based network support experts have certified skills in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to handle practically any emergency that may crop up in a small company information system. Certificates earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to businesses with multi-platform networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to customers in Santa Ana and throughout the state of California include:
Additional Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for resolving anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network professionals, and certifies a person's technical skills at the expert level. Cisco CCIEs can deal with the most intractable challenges occurring in network infrastructure planning, installation, administration, security, and repair. CCIEs work closely with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs offer excellent value because their broad expertise allows them to resolve the most difficult problems quickly. In typical instances, less qualified engineers can wrestle for many hours or days with identical tasks that a CCIE can dispose of in minutes.
Few support firms make Cisco CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone access to a CCIE so your company can get timely support for serious network issues that are impacting business productivity but are not within the comfort zone of your local network maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your environment using sophisticated remote troubleshooting tools in order to perform fast, secure, and affordable analysis and repair.
Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's industry-leading family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network technology.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help your company with a wide range of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2016 Server migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server design,
Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide array of online PC desktop support including Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM and CISSP network security consultants can provide a range of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly following a serious breach. Security support services offered by Progent cover comprehensive network security evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; setting up firewalls; designing secure techniques for remote and mobile connectivity; defending your email system from spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting services to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses frequently request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Santa Ana Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who lack the money or time to create an in-house Call Center but who need quick access to a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Virtual Help Desk is designed for larger companies and operates as a transparent addition to your established Call Center organization. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical problems, or be available in hectic circumstances when your ordinary service providers are too busy.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or revamping your existing organization, evaluating or enhancing Help Desk Call Center software to address the unique needs of your corporation, or providing occasional online personnel to reinforce your internal Help Desk Call Center group to handle high-demand situations like software transitions, mass upgrades, or installing new business software.
Progent's Call Center staff of seasoned network experts provides your computer users in Santa Ana or anywhere in the state of California fast access to a dependable support group with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center recognition as a significant enabler of company efficiency, and Progent's target is to solve and not just annotate network problems.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Consulting staff provides phone-based advanced engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the creative elements of Macintosh environments by providing phone-based consulting services and education in imaging, audio, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide companies in Santa Ana, or anywhere in the state of California, remote network monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent to fit your business so your computer maintenance is proactive and automated. By spotting possible problems before they grow into full-scale emergencies, system monitoring can ward off disruptive and costly network crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate multiple operating systems.
To get in touch with Progent about urgent remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.