For small and midsize businesses in Santa Ana or anywhere in California, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to handle high-level security architecture and disaster recovery planning.
Progent's remote support services represent excellent value due to the fact that they have the real-world background and the sophisticated technology to resolve most network issues rapidly. This lowers immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's billing policy for online help is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to typical online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently translates into your company conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized technologies and field-proven processes which promote the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Secure VPN technology allows the engineers of Progent's Technical Response Center to access your system remotely without violating network security.
Progent's advanced customer support reporting system keeps detailed histories for the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help delivered to every Progent client by every Progent consultant. This database of problems and resolutions is stored as a conveniently exploitable proprietary database that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies including Cisco and Microsoft make available additional massive support databases and allow fast response from manufacturers' internal support staff with the result that Progent's online consulting specialists can arrive at optimal solutions in the least time.
Initiate Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Santa Ana or anywhere in California or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's remote technical service engineers offer certified skills in an extensive set of products and technologies. This breadth of IT skills enables Progent's engineers to manage practically any problem likely to occur in a small business network. Credentials held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To provide assistance to clients with mixed-operating system networks, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services available from Progent to small businesses in Santa Ana and throughout the state of California include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services cover a wide range of information technology including network architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network professionals, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most stubborn issues surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs are an excellent value since their broad expertise permits them to resolve even the most intractable problems quickly. In common instances, less experienced engineers can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes.
Few support firms make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive urgent support for severe network infrastructure problems that are hurting worker productivity but are not within the scope of your regular network support personnel. Progent's Cisco CCIE consultants can tie into your computer system by means of sophisticated remote troubleshooting technology to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote service experts can provide computer system repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration,
Skype for Business planning and deployment support, Microsoft Lync Server integration and Office Communications Server upgrade, Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad array of remote PC desktop support services including Windows 7 migration help, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Certified System Security Experts
Progent's accredited CISSP and ISSAP security engineers can provide a range of security services that can strengthen the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your business to recover quickly after a serious breach. Security services offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure from spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that utilize local resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent can provide the skills of seasoned online consulting experts for special projects that small companies often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Santa Ana Business Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk Call Center service options for small organizations with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Call Center support services are well suited for smaller organizations who lack the money or time to assemble and manage an internal Help Desk Call Center but who want fast communication with an efficient Call Center with professional phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk Call Center or revamping your established one, selecting or enhancing Help Desk Call Center application software to handle the special needs of your corporation, or adding temporary online personnel to work with your existing Call Center group to deal with unusually busy events like software migrations, mass updates, or installing brand new applications.
Progent's Call Center staff of veteran network experts provides your customers in Santa Ana or anywhere in the state of California instant communication with a dependable network service group with substantial experience providing phone support and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a crucial driver of business efficiency, and Progent's goal is to solve instead of merely record technical problems.
Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Experts staff can supply phone-based advanced engineering support and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Word, and Microsoft Office Excel. To read more information concerning Progent's consulting, customization, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac professionals can support the imaginative facets of Mac systems by delivering remote consulting support and education in imaging, sound, and video. Progent's consultants can provide assistance in a large selection of Macintosh applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Santa Ana, or anywhere in the state of California, online network monitoring services centered around Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By anticipating looming trouble spots before they cause network outages, automated monitoring can head off inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that support multiple operating systems.
To contact Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.