Immediate Phone Help for Santa Ana California UNIX, Linux, or Solaris SystemsFor small businesses in Santa Ana California, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with advanced security design and disaster recovery preparedness.

Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the practical experience and the advanced tools to solve the majority of network issues rapidly. Efficient support lowers immediate costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your company benefits even more in indirect expenses by reducing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing model for remote support is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to many online support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing do away with situations where fast fixes somehow end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your business spending less cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that ensure the maximum degree of efficiency for online consulting and troubleshooting for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's online support team to link to your network without compromising network security.

Progent's proprietary technical support reporting application maintains extensive histories of the support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of support provided to each Progent client by every consultant. This database of issues and resolutions is stored as a conveniently retrievable internal knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from vendors' internal engineering staff so Progent's online consulting specialists can determine optimal resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To access Progent's remote services in Santa Ana California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's online network support engineers possess credentials in a comprehensive array of technologies. This wide range of IT skills allows Progent's engineers to manage practically any problem that may take place in a small or midsize company information system. Certifications held by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to companies with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to customers in Santa Ana include:

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Billing charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's background in these important areas of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Services
    Progent's Call Center support alternatives for small organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk services are designed for small companies who lack the money or time to support an internal Help Desk Call Center but who need quick access to a reliable Call Center with professional phone support as well as the in-depth expertise to escalate complex trouble tickets to advanced consultants.

    Progentís shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the leading PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can support you in creating an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software products to address the particular needs of your company, or providing temporary online personnel to supplement your internal Call Center resources to handle demanding situations such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals gives your workers in Santa Ana California immediate assistance from a dependable network service group with extensive background providing phone consulting and online troubleshooting for IT systems powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk perception as a major enabler of business productivity, and Progent's goal is to solve and not just track IT problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team provides online advanced consulting support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and MS Office Excel. For more concerning Progent's consulting, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac experts can support the imaginative elements of Apple Mac computing by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or putting together an audio/video post production lab.

    Remote Network Monitoring Support
    Progent offers companies in Santa Ana California remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By uncovering potential problems before they grow into downtime, remote monitoring can ward off stressful and expensive network crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems powered by a mix of platforms.

How Your Santa Ana California Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.



An index of content::


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    Progent can assist your business in all phases of your upgrade to Exchange 2016 including planning HA system topology for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progentís Microsoft-expert consultants can help you to update your servers or desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit processing, design an affordable migration strategy that minimizes operational disruptions, and deliver inexpensive, expert remote help to assist you to configure 64-bit software and applications on your current hardware.

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    Progentís Disaster Recovery/Business Continuity specialists have extensive backgrounds helping small organizations to reduce network downtime by providing affordable remote consulting for disaster recovery/business continuity planning, fault-tolerant network design, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help your company to develop and test an efficient business continuity plan that aligns with your business goals and budget. Progentís disaster recovery engineers can assist you to design, implement, and support fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.

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    Progent offers businesses of any size enterprise-class IT remote or in-person consulting services for networks based on Windows technology and Microsoft's .NET platform including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security expertise for companies ranging from the small office to the worldwide enterprise.

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    If you are an information technology consultant with system support experience, joining Progent and assisting our customers will expand your abilities through interaction with our team of mutually supportive, high-output consultants. Progent's focus on providing IT expertise and computer help to small and midsize businesses will offer you the chance to consult closely with decision makers and add significantly to the success of dynamic organizations. In addition, Our virtual office network provides the most advanced tools for remote service and wireless connectivity to help you to deliver fast fixes when you troubleshoot mission-critical problems.

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    Progent's CISM-certified security consultants can show you how to protect your Apple Mac network through professional support offerings such as performing security tests, clean up after virus and worm penetrations, setting up firewalls, integrating safe remote and mobile access, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and developing a company-wide security strategy adapted for the particular goals of your corporate information system.

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    Progent's Jabber consultants can provide online or onsite support to assist organizations of all sizes to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced support for the technologies that go into building an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft Office 365 applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and other pieces of a modern collaboration ecosystem.

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  • Small Business PC Consulting Computer Consulting Companies Small Business

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    Best Consulting Exchange Server Migration

    Progent's Microsoft-certified engineers can deliver affordable online and onsite help to implement your upgrade to Exchange 2010, generate extensive documentation of your new messaging environment, train your network support team and users to get them up to speed quickly on Exchange Server 2010, and offer ongoing management consulting and engineering help. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.

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    Integration Services Wi-Fi IP phone integration

    Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide remote and on-premises support to help you build and administer a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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    Remote continuous monitoring, automated alarms, and actionable analytical reporting are vital to preserving the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost service packages designed to help you to identify and resolve a an array of network problems before they get big enough to disrupt your business.

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    ProSight Private Cloud Services Technology Professional

    Progent's ProSight Virtual Hosting and Management outsourcing offers complete hosting of a small company's production servers in an environment that delivers the maximum level of dependability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are based on proven virtualization platforms that allow small companies with multi- platform environments to save dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while benefiting from world-class reliability and an unmatched degree of vendor independence.

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    24-7 F5 Networks 3-DNS Integration Support

    Progent provides high availability load balancing support covering system load balancing, load balanced applications, network infrastructure routing, and content delivery products such as F5 Networks 3DNS. fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Professional Server Management

    Server growth wreaks havoc on IT budgets and administrative resources. Server reduction through a virtual architecture promises lower total cost of ownership of servers and quicker return on investment, more leveraged utilization of servers, streamlined operations, increased network availability, and easier management. Typical uses for virtual machines include hardware consolidation, low-cost platforms for mission-critical legacy applications running on obsolete operating systems, and inexpensive quarantine of software development or evaluation environments from on-line systems.

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    On-site Technical Support Meraki Wi-Fi AP

    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and troubleshooting services to assist you to design, configure, manage, optimize, and debug wireless deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help your organization to design and implement hybrid environments that integrate local and cloud-hosted services and that deliver seamless connectivity, enhanced security and compliance, unified management, and dependable performance for all your mobile and desktop endpoints.

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  • Windows Server 2012 R2 Active Directory Consulting Services Windows Server 2012R2 Hyper-V Virtual Switch Integration

  • Case Study Operations Manager
    MOM Case Study

    Before Progentís Microsoft Operations Manager solution, system issues were handled reactively, after users were impacted by them. With the help of proactive, computer generated warnings and trend analyses created by MOM, Progent can now fix system issues before they becomes serious enough to disrupt network uptime. Thanks to MOM, Progent can resolve looming problems before clients are aware that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class reliability, safety and productivity.

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  • MRTG Network Consultants
    Emergency Linux Network Monitoring Configuration

    Nagios and MRTG are powerful, license-free monitoring utilities that operate under Linux and can be used to monitor UNIX networks, Microsoft Windows networks, or mixed-platform networks where the Linux OS and Windows run side by side. The Nagios monitor lets network support engineers to monitor network services including SMTP, HTTP, SSH, and NNTP. MRTG allows you to track the bandwidth through SNMP-enabled network devices including processors, routers, and switches. Progent's system integration experts can show you how to use both these tools to tune and troubleshoot your computer network.


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