For small and midsize businesses in Santa Ana California, Progent provides help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with advanced security architecture and disaster recovery preparedness.
Progent's online support services represent excellent leverage due to the fact that they have the real-world experience and the advanced tools to solve the majority of information system problems quickly. This reduces direct expenses since service calls take up fewer billable minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company saves even more in indirect expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives.
Progent's pricing policy for online help is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed only for the services that you receive. Unlike typical online service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where speedy. minor solutions somehow end up as big tabs. Progent's penchant for disposing of technical issues quickly results in your business conserving cash.
Progent's Online Service Technologies
Over time, Progent has refined an array of customized technologies and field-proven methodologies that promote the highest level of efficiency for remote help and troubleshooting for small and midsize business computer networks. Progent provides secure VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your environment without compromising corporate security.
Progent's highly evolved customer support database system maintains extensive histories of all support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of support delivered to each customer by any consultant. This archive of anomalies and responses is structured as an easily retrievable internal knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive support databases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting experts can come up with optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Santa Ana California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's remote network support experts offer advanced credentials in a comprehensive array of technologies. This wide range of technical skills permits Progent's consultants to manage almost any emergency likely to take place in a small or midsize business network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-operating system environments, Progent also provides the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based support services provided by Progent to customers in Santa Ana include:
Special Consulting Programs Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services address a broad array of computer technology such as system architecture, email systems, network and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network infrastructure consultants, and validates a person's technical knowledge at the expert level. Cisco qualified CCIEs can deal with the most stubborn challenges associated with network infrastructure planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software patches. CCIEs offer exceptional cost-effectiveness since their broad experience allows them to solve even the most intractable problems rapidly. In common instances, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can dispose of in a few minutes.
Few support firms make CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can get timely support for complex network problems that are lowering worker productivity but are not within the experience of your local IT support group or consultant. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of the latest remote troubleshooting technology to perform quick, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's market leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as VPN technology.
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals can provide network troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration,
Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services including Windows 7 migration, preparing for to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISSP and ISSAP security consultants can provide a range of security services that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile connectivity; protecting your email system against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting services to help organizations of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's project-based remote engineering services include:
How Your Santa Ana California Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Services
Progent's Help Desk Call Center programs for small businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for smaller organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need quick communication with a reliable Call Center with proficient telephone assistance plus the technical depth to escalate complex problems to advanced consultants.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software products to meet the special requirements of your company, or providing temporary phone support personnel to supplement your in-house Help Desk group to deal with unusually busy scenarios such as software transitions, major updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology professionals gives your workers in Santa Ana California immediate communication with a large network service resource with substantial experience providing telephone-based consulting and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's policy is to solve and not just annotate IT issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Group offers phone-based professional consulting expertise and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Office Excel. To read more concerning Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac experts can support the artistic components of Mac environments by providing remote help support and education in imaging, sound, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or configuring an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Santa Ana California online network monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering looming issues before they expand into crashes, system monitoring can ward off inconvenient and expensive service crises. Progent can also use system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a variety of OS platforms.
To contact Progent about emergency online support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.