For small companies located in Santa Ana or anywhere in the state of California, Progent offers help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve the majority of information system issues rapidly. This lowers immediate costs since service calls require a smaller number of chargeable minutes. Online help also avoids the cost of sending a consultant to your location. Your company saves even more with incidental costs by reducing or eliminating system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing policy for remote support is structured to maximize the impact of your network support dollar. Progent charges per minute for telephone-based assistance, so you owe only for the services that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs manage to end up as large invoices. Progent's penchant for handling problems quickly translates into your business saving cash.
Progent's Online Support Tools
Over the years, Progent has developed a collection of customized technologies and field-tested processes that promote the maximum degree of effectiveness for remote technical support and troubleshooting for small business information systems. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN access enables the experts of Progent's Technical Response Center to access your company's system without compromising system security.
Progent's powerful service database system stores detailed records of the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of all help rendered to every Progent customer by every consultant. This history of issues and responses is organized as a readily searchable internal knowledge base that permits Progent's online support engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority response from vendors' in-house support staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone support in Santa Ana or anywhere in California or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Remote Technical Support Services Provided by Progent
Progent's online network support professionals offer certified skills in a comprehensive array of technologies. This broad scope of technical skills permits Progent's consultants to handle practically any emergency likely to crop up in a small or midsize company information system. Certifications held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To support customers with mixed-operating system networks, Progent also provides the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based support provided by Progent to small businesses in Santa Ana and throughout the state of California include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, virtual server products for server hardware economization and easy administration, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can offer urgent remote help for troubleshooting problems within UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates a person's technical skills at the master level. Cisco CCIEs know how to deal with the most stubborn issues encountered in network infrastructure design, integration, maintenance, security, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs offer exceptional cost-effectiveness since their deep expertise allows them to fix even the most difficult problems quickly. In typical instances, less seasoned service providers can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few service providers make CCIEs accessible to assist small and medium sized businesses. Progent offers quick telephone contact with a CCIE so your company can receive urgent assistance for complex network infrastructure problems that are impacting business efficiency but are not within the scope of your regular computer service resources. Progent's CCIE consultants can connect to your network by means of state-of-the-art remote support technology to perform quick, secure, and economical analysis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Experts
Progent's Microsoft-qualified remote service engineers can deliver network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can help you with a broad variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a full range of online desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Qualified System Security Professionals
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: in depth security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing safe architectures for remote and mobile communication; defending your email system from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent offers the skills of world-class online consulting professionals for special projects that small companies frequently need. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Santa Ana Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Support
Progent's Help Desk service options for small businesses with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who don't have the money or time to build and maintain an in-house Call Center but who need quick communication with a dependable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.
Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your current Helpdesk resources. Progent's Virtual Call Center can serve as an escalation option for complex network problems, or be ready in overflow situations when your other support engineers are swamped.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your current organization, evaluating or modifying Help Desk application software to handle the special demands of your corporation, or providing occasional phone support personnel to reinforce your in-house Help Desk team to handle demanding events like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of seasoned information technology consultants offers your computer users in Santa Ana or anywhere in the state of California immediate access to an efficient technical support resource with years of experience delivering telephone-based consulting and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a crucial driver of company success, and Progent's intent is to resolve and not just track technical issues.
Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Team provides phone-based advanced consulting support and training in key application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver expertise, custom development, and education for familiar Microsoft applications including CRM, MS Project, Word, and MS Excel. For additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Mac professionals can promote the artistic components of Apple Mac computing by providing remote help support and education in graphics, sound, and video. Progent's consultants offer help in a range of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like capturing or digitizing audio or video or putting together an audio/video production facility.
Online Network Monitoring Services
Progent offers businesses in Santa Ana, or anywhere in the state of California, online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so your IT support is proactive and automated. By detecting emerging issues before they cause crashes, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks powered by a variety of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.